Brother Mfc 7225n User Manual

Chapter 10
10 - 2
Important safety instructions
1Read all of these instructions.
2Save them for later reference.
3Follow all warnings and instructions marked 
on the product.
4Unplug this product from the wall socket 
before cleaning inside of the machine. Do 
not use liquid or aerosol cleaners. Use a 
damp cloth for cleaning.
5Do not place this product on an unstable 
cart, stand, or table. The product may fall, 
causing serious damage to the product.
6Slots and openings in the cabinet and the 
back or...

Important information10 - 3
10
DTo protect your product against power 
surges, we recommend the use of a power 
protection device (Surge Protector).
ETo reduce the risk of fire, electric shock and 
injury to people, note the following:
• Do not use this product near appliances that use water, a swimming pool or in a wet 
basement.
 Do not use the machine’s telephone during  an electrical storm (there is the remote 
possibility of an electrical shock) or to 
report a gas leak in the vicinity of the leak....

11 - 1
11
Troubleshooting 
Error messages 
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the problem and displays an error message. The most common error messages are shown below.
You can correct most problems by yourself. If you need more help, the Brother Solutions Center 
offers latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Troubleshooting and routine 
maintenance
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
Back...

Troubleshooting and routine maintenance11 - 2
11
Document JamThe document was not inserted or fed 
properly, or the document scanned from 
the ADF was too long. See 
Document jams  on page 11-6.
See  Using the automatic document feeder (ADF)  on 
page 1-7.
Drum Error The drum unit needs to be cleaned. See  Cleaning the corona wire on page 11-23.
Fail to Warm up The fuser unit is too cold. (For FAX-2920 and MFC-7225N)
Turn off the machine’s power switch, and check the 
machine’s environment. If it is in a...

Chapter 11
11 - 3
No cartridge The toner cartridge and drum unit 
assembly is not installed or is not 
installed properly. Reinstall the toner cartridge.
No Paper Fed The machine is out of paper or paper is 
not properly loaded in the paper tray. Refill the paper in the paper tray and then press 
Start.
— OR —
Remove the paper and load it again and then press 
Start .
No Response/Busy The number you dialled does not 
answer or is busy. Verify the number and try again.
Not Registered You tried to access...

Troubleshooting and routine maintenance11 - 4
11
Unable to Init. 
(Initialize)
Unable to Print
Unable to ScanThe machine has a mechanical 
problem.
(For FAX-2920 and MFC-7225N)
Turn off the machines power switch and then on 
again. If the error message continues leave the 
machine for several minutes and then try to print, copy 
or scan again. (The machine can be turned off for up 
to 4 days without losing faxes stored in the memory.)
(For FAX-2820)
When you turn off the machines power switch its...

Chapter 11
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Checking if the machine has faxes in 
its memory
1Press  Menu/Set , 9,  0, 1.
2If the LCD shows No Data, there are no 
faxes left in the machine’s memory.
— OR —
If the LCD shows 
Enter Fax No. 
there are faxes in the machine’s 
memory.
Note
You can transfer the Fax Journal report to 
another fax machine by pressing  Menu/Set, 
9 , 0, 2 in Step 1.
 You can transfer the faxes to another fax 
machine. See  Forwarding faxes to 
another fax machine .
 (MFC-7225N only) You can transfer the...

Troubleshooting and routine maintenance11 - 6
11
Document jams 
If the document is jammed, follow the steps 
below.
Documents can jam if they are not inserted or 
fed properly, or if they are too long. Follow the 
steps below to clear a document jam.
1Open the control panel cover.
2Carefully pull the jammed document 
toward the front of the machine.
3Close the control panel cover.
Press Stop/Exit .
Paper jams
To clear paper jams, please follow the steps 
in this section.
Paper is jammed inside the...

Chapter 11
11 - 7
3Open the front cover. 
4Pull out the drum unit and toner 
cartridge assembly. The jammed paper 
may be pulled out with the toner 
cartridge and drum unit assembly, or 
this may release the paper so you can 
pull it out of drum unit or the paper tray 
opening. 
5Put the drum unit and toner cartridge 
assembly back into the machine.
6Close the front cover.
7Put the paper tray in the machine.
CAUTION
To prevent damage to the machine 
caused by static electricity, do not touch 
the...

Troubleshooting and routine maintenance11 - 8
11
Paper is jammed at the back of the 
machine
1Open the front cover. 
2Pull out the drum unit and toner 
cartridge assembly.
3Open the back cover. 
4Pull the tab toward you to open the rear 
chute cover. 
5Pull the jammed paper out of the fuser 
unit. If the jammed paper cannot be 
pulled out easily, push down the blue tab 
with one hand as you gently pull out the 
paper with the other hand.
6Close the back cover.
7Put the drum unit and toner cartridge...