Brother Mfc 7225n User Manual

							
Chapter 10
10 - 2
Important safety instructions
1Read all of these instructions.
2Save them for later reference.
3Follow all warnings and instructions marked 
on the product.
4Unplug this product from the wall socket 
before cleaning inside of the machine. Do 
not use liquid or aerosol cleaners. Use a 
damp cloth for cleaning.
5Do not place this product on an unstable 
cart, stand, or table. The product may fall, 
causing serious damage to the product.
6Slots and openings in the cabinet and the 
back or bottom are provided for ventilation; 
to ensure reliable operation of the product 
and to protect it from overheating, these 
openings must not be blocked or covered. 
The openings should never be blocked by 
placing the product on a bed, sofa, rug, or 
other similar surface. This product should 
never be placed near or over a radiator or 
heater. This product should never be placed 
in a built-in installation unless proper 
ventilation is provided.
7This product should be operated from the 
type of power source indicated on the label. 
If you are not sure of the type of power 
available, call your dealer or local power 
company.
8This product is equipped with a 3-wire 
grounded plug. This plug will only fit into a 
grounded power outlet. This is a safety 
feature. If you are unable to insert the plug 
into the outlet, call your electrician to replace 
your obsolete outlet. Do not defeat the 
purpose of the grounded plug.
9Use only the power cord supplied with this 
machine.
0Do not allow anything to rest on the power 
cord. Do not place this product where people 
can walk on the cord.
ADo not place anything in front of the machine 
that will block received faxes. Do not place 
anything in the path of received faxes.
BWait until pages have exited the machine 
before picking them up.
CUnplug this product from the power socket 
and refer all servicing to Brother Authorized 
Service Personnel under the following 
conditions: 
 When the power cord is damaged or  frayed.
 If liquid has been spilled into the product.
 If the product has been exposed to rain or  water.
 If the product does not operate normally  when the operating instructions are 
followed. Adjust only those controls that 
are covered by the operating instructions. 
Improper adjustment of other controls may 
result in damage and will often require 
extensive work by a qualified technician to 
restore the product to normal operation.
 If the product has been dropped or the  cabinet has been damaged.
 If the product exhibits a distinct change in  performance, indicating a need for service.
 
						

							Important information10 - 3
10
DTo protect your product against power 
surges, we recommend the use of a power 
protection device (Surge Protector).
ETo reduce the risk of fire, electric shock and 
injury to people, note the following:
• Do not use this product near appliances that use water, a swimming pool or in a wet 
basement.
 Do not use the machine’s telephone during  an electrical storm (there is the remote 
possibility of an electrical shock) or to 
report a gas leak in the vicinity of the leak. 
 Do not dispose of batteries in a fire. They  may explode. Check with local codes for 
possible special disposal instructions.
Trademarks
The Brother logo is a registered trademark of 
Brother Industries, Ltd.
Brother is a registered trademark of Brother 
Industries, Ltd.
Multi-Function Link is a registered trademark of 
Brother International Corporation.
Microsoft, Windows, Windows Server and Internet 
Explorer are registered trademarks of Microsoft 
Corporation in the United States and/or other 
countries.
Apple, Macintosh, Safari and TrueType are 
trademarks of Apple Inc., registered in the United 
States and other countries.
Nuance, the Nuance logo, PaperPort and 
ScanSoft are trademarks or registered trademarks 
of Nuance Communications, Inc. or its affiliates in 
the United States and/or other countries.
Intel, and Pentium are trademarks of Intel 
Corporation in the U.S. and other countries.
Adobe, Flash, Illustrator, PageMaker, Photoshop, 
PostScript and PostScript 3 are either registered 
trademarks or trademarks of Adobe Systems 
Incorporated in the United States and/or other 
countries.
Each company whose software title is mentioned 
in this manual has a Software License Agreement 
specific to its proprietary programs.
All other trademarks are the property of their 
respective owners.
 
						

							11 - 1
11
Troubleshooting 
Error messages 
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the problem and displays an error message. The most common error messages are shown below.
You can correct most problems by yourself. If you need more help, the Brother Solutions Center 
offers latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Troubleshooting and routine 
maintenance
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
Back Cover OpenThe back cover is not completely 
closed. Close the back cover of the machine.
BT Call Sign On The machine is set BT Call Sign to 
On . You cannot change the Receive 
Mode from Manual to another mode. Set 
BT Call Sign  to Off . 
See  BT Call Sign (For U.K. Only)  on page A-1.
Change Drum Soon The drum unit is near the end of its life. Use the drum unit until you have a print quality 
problem; then replace the drum unit with a new one.
See Replacing the drum unit (DR-2000)  on page 
11-26.
Comm.Error Poor phone line quality caused a 
communication error. Try sending the fax again or try connecting the 
machine to another telephone line. If the problem 
continues, call the telephone company and ask them 
to check your phone line.
Connection Fail You tried to poll a fax machine that is 
not in Polled Waiting mode. Check the other fax machine’s polling setup.
Cooling Down
Wait for a while The temperature of the drum unit or 
toner cartridge is too hot. The machine 
will pause its current print job and go 
into cooling down mode. During the 
cooling down mode, you will hear the 
cooling fan running while the display on 
the machine shows 
Cooling Down, 
and  Wait for a while .You must wait 20 minutes for it to cool.
Cover is Open The front cover is not completely 
closed.  Close the front cover of the machine.
Data Remaining
(FAX-2920 and 
MFC-7225N only) Print data is left in the machine’s 
memory.
Re-start printing from your computer.
(MFC-7225N only)
Print data is left in the machine’s 
memory. The USB or Parallel cable was 
unplugged while the computer was 
sending the data to the machine. Press 
Job Cancel . The machine will cancel the job 
and clear it from the memory.
Try to print again.
Disconnected The other person or other person’s fax 
machine stopped the call. Try to send or receive again.
 
						

							Troubleshooting and routine maintenance11 - 2
11
Document JamThe document was not inserted or fed 
properly, or the document scanned from 
the ADF was too long. See 
Document jams  on page 11-6.
See  Using the automatic document feeder (ADF)  on 
page 1-7.
Drum Error The drum unit needs to be cleaned. See  Cleaning the corona wire on page 11-23.
Fail to Warm up The fuser unit is too cold. (For FAX-2920 and MFC-7225N)
Turn off the machine’s power switch, and check the 
machine’s environment. If it is in a location that is too 
hot or too cold, try to cool or warm the room by turning 
on the air conditioner or heater. Or, change the 
location. Then, turn on the machine’s power switch. 
(The machine can be disconnected for up to 4 days 
without losing faxes stored in the memory.)
(For FAX-2820)
When you turn off the machine’s power switch, its 
memory will be cleared. (To check if faxes are in the 
machine’s memory, see Checking if the machine has 
faxes in its memory  on page 11-5.) If there are faxes, 
you need to save them before following the 
suggestions below. (To save the faxes, see 
Forwarding faxes to another fax machine  on page 
11-5.) 
Then, turn off the machine’s power switch. Check the 
machine’s environment. If it is in a location that is too 
hot or too cold, try to cool or warm the room by turning 
on the air conditioner or heater. Or, move the machine 
to another location. Then, turn on the machine’s power 
switch. 
Unit is too Hot
The fuser unit is too hot.
Machine too Hot The inside of the machine is too hot. Listen to the machine to check that the cooling fan is 
spinning.
Make sure that the air vents are not covered up or 
blocked. 
If the fan is spinning and air vents are clear, you should 
let the machine cool down for several minutes before 
using it again.
If the fan is not spinning, follow the suggestions below.
(For FAX-2920 and MFC-7225N)
Turn off the machines power switch and then on 
again. If the error message continues leave the 
machine for several minutes and then try it again. (The 
machine can be turned off for up to 4 days without 
losing faxes stored in the memory.)
(For FAX-2820)
When you turn off the machines power switch its 
memory will be cleared. To check whether the 
machine has faxes in its memory, see Checking if the 
machine has faxes in its memory  on page 11-5. If there 
are faxes you need to save them before following the 
suggestions below (See  Forwarding faxes to another 
fax machine  on page 11-5). Turn off the machines 
power switch and then on again. If the error message 
continues, leave the machine for several minutes and 
try it again.
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
 
						

							
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No cartridge The toner cartridge and drum unit 
assembly is not installed or is not 
installed properly. Reinstall the toner cartridge.
No Paper Fed The machine is out of paper or paper is 
not properly loaded in the paper tray. Refill the paper in the paper tray and then press 
Start.
— OR —
Remove the paper and load it again and then press 
Start .
No Response/Busy The number you dialled does not 
answer or is busy. Verify the number and try again.
Not Registered You tried to access a One-Touch or 
Speed Dial number that is not 
programmed. Set up the One-Touch or Speed Dial number. 
(See 
Storing One-Touch numbers  on page 5-1 and 
Storing Speed-Dial numbers  on page 5-2.)
Out of Memory The machine’s memory is full. (Fax sending or copy operation in progress)
Press Start to send or copy the scanned pages.
— OR —
Press  Stop/Exit  and wait until the other operations in 
progress have finished and then try again.
— OR —
Clear the faxes from the memory. (See  Out of Memory 
message  on page 8-7.)
(Printing operation in process (FAX-2920 and 
MFC-7225N only))
Reduce print resolution. (For details  Advanced tab in 
the Software User’s Guide on the CD-ROM 
(MFC-7225N only).)
— OR —
Clear the faxes from the memory. (See  Out of Memory 
message  on page 8-7.)
Turn on the Page Protection function. (See  Device 
Options  in the Software User’s Guide on the CD-ROM 
(MFC-7225N only).)
Paper jam Inside The paper is jammed inside the 
machine. (See 
Paper jams  on page 11-6.)
Paper Jam Rear The paper is jammed in the back of the 
machine. (See 
Paper jams  on page 11-6.)
Paper Jam Tray The paper is jammed in the paper tray 
of machine. (See 
Paper jams  on page 11-6.)
Toner Life End The toner cartridge and drum unit 
assembly is not installed properly.
—OR —
The toner is used up and printing is not 
possible. Re-install the toner cartridge and drum unit assembly.
—
OR —
Replace the toner cartridge with a new one. 
(See  Replacing the toner cartridge (TN-2000)  on page 
11-23.)
Toner Low If the LCD shows Toner Low, you can 
still print, however, the machine is 
telling you that toner is near the end of 
its life and will soon need replacing. Order a new toner cartridge now.
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
 
						

							
Troubleshooting and routine maintenance11 - 4
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Unable to Init. 
(Initialize)
Unable to Print
Unable to ScanThe machine has a mechanical 
problem.
(For FAX-2920 and MFC-7225N)
Turn off the machines power switch and then on 
again. If the error message continues leave the 
machine for several minutes and then try to print, copy 
or scan again. (The machine can be turned off for up 
to 4 days without losing faxes stored in the memory.)
(For FAX-2820)
When you turn off the machines power switch its 
memory will be cleared. To check whether the 
machine has faxes in its memory, see 
Checking if the 
machine has faxes in its memory  on page 11-5. If there 
are faxes you need to save them before following the 
suggestions below (See  Forwarding faxes to another 
fax machine  on page 11-5). Turn off the machines 
power switch and then on again. If the error message 
continues, leave the machine for several minutes and 
then try to print, copy or scan again.
Wrong Paper 
Size Paper is not the correct size. Load the correct size of paper (Letter or A4) and then 
press Start.
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
 
						

							Chapter 11
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Checking if the machine has faxes in 
its memory
1Press  Menu/Set , 9,  0, 1.
2If the LCD shows No Data, there are no 
faxes left in the machine’s memory.
— OR —
If the LCD shows 
Enter Fax No. 
there are faxes in the machine’s 
memory.
Note
You can transfer the Fax Journal report to 
another fax machine by pressing  Menu/Set, 
9 , 0, 2 in Step 1.
 You can transfer the faxes to another fax 
machine. See  Forwarding faxes to 
another fax machine .
 (MFC-7225N only) You can transfer the faxes from the 
machine’s memory to your PC. See 
Transferring faxes to your PC 
(MFC-7225N only) .
Forwarding faxes to another fax 
machine
If you have not set up your Station ID you 
cannot enter fax forward mode. (See 
Setting 
the Station ID  on page 2-2.)
1Enter the fax number to which the faxes 
will be forwarded.
2Press 
Start.
Transferring faxes to your PC 
(MFC-7225N only)
You can transfer the faxes from your 
machine’s memory to your PC.
1Press  Stop/Exit .
2Make sure you have installed  MFL Pro 
Suite  on your PC, and then turn on 
PC-FAX Receiving  on the PC. (For 
details about PC Fax Receive, see 
Using Brother PC-Fax Software in the 
Software User’s Guide on the 
CD-ROM.)
3Make sure you have set 
PC Fax Receive on the machine. 
(See  Setting PC Fax Receive 
(MFC-7225N only)  on page 6-2.)
During setup the LCD will ask if you 
want to transfer the faxes to your PC.
4To transfer all faxes to your PC, press  1.
— OR —
To exit and leave the faxes in the 
memory, press  2.
Note
If there is an error on the machine’s LCD, 
after the faxes have been transferred 
disconnect the machine from the power 
source for several minutes, and then 
reconnect it.
 
						

							
Troubleshooting and routine maintenance11 - 6
11
Document jams 
If the document is jammed, follow the steps 
below.
Documents can jam if they are not inserted or 
fed properly, or if they are too long. Follow the 
steps below to clear a document jam.
1Open the control panel cover.
2Carefully pull the jammed document 
toward the front of the machine.
3Close the control panel cover.
Press Stop/Exit .
Paper jams
To clear paper jams, please follow the steps 
in this section.
Paper is jammed inside the machine
1Pull the paper tray completely out of the 
machine.
2Pull the jammed paper out of the paper 
tray opening.
WARNING
After you have just used the machine, 
some parts inside the machine are 
extremely hot. When you open the front 
cover or back cover of the machine, never 
touch the shaded parts shown in the 
following diagram.
 
						

							
Chapter 11
11 - 7
3Open the front cover. 
4Pull out the drum unit and toner 
cartridge assembly. The jammed paper 
may be pulled out with the toner 
cartridge and drum unit assembly, or 
this may release the paper so you can 
pull it out of drum unit or the paper tray 
opening. 
5Put the drum unit and toner cartridge 
assembly back into the machine.
6Close the front cover.
7Put the paper tray in the machine.
CAUTION
To prevent damage to the machine 
caused by static electricity, do not touch 
the electrodes shown in the following 
diagram.
 
						

							
Troubleshooting and routine maintenance11 - 8
11
Paper is jammed at the back of the 
machine
1Open the front cover. 
2Pull out the drum unit and toner 
cartridge assembly.
3Open the back cover. 
4Pull the tab toward you to open the rear 
chute cover. 
5Pull the jammed paper out of the fuser 
unit. If the jammed paper cannot be 
pulled out easily, push down the blue tab 
with one hand as you gently pull out the 
paper with the other hand.
6Close the back cover.
7Put the drum unit and toner cartridge 
assembly back into the machine.
8Close the front cover.