Brother Mfc 6490cw User Manual

							
Troubleshooting and Routine Maintenance159
B
Error animations DisplayB
Error animations display step-by-step 
instructions when paper gets jammed. You 
can read the steps at your own pace by 
pressing c to see the next step and  d to go 
back. If you do not press a key after 1 minute 
the animation starts running automatically 
again.
Note
You can press  d, c or  OK  to pause the 
auto-animation and go back to step-by-
step mode.
 
Transferring your faxes or Fax 
Journal reportB
If the LCD shows:
„ Unable to Clean  XX
„ Unable to Init.  XX
„ Unable to Print  XX
„ Unable to Scan  XX
We recommend transferring your faxes to 
another fax machine or to your PC. (See 
Transferring faxes to another fax machine  
on page 159 or  Transferring faxes to your PC  
on page 159.)
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See  Transferring Fax Journal report 
to another fax machine  on page 160.)
Note
If there is an error message on the 
machines LCD, after the faxes have been 
transferred, disconnect the machine from 
the power source for several minutes, and 
then reconnect it.
 
Transferring faxes to another fax 
machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode. (See  Enter 
personal information (station ID)  in the Quick 
Setup Guide.)
aPress  Stop/Exit  to interrupt the error 
temporarily.
bPress  Menu.
cPress  aor b to choose  Service.
Press  OK.
dPress  aor b to choose 
Data Transfer .
Press  OK.
ePress  aor b to choose  Fax Transfer .
Press  OK.
fDo one of the following:
„ If the LCD shows  No Data, there 
are no faxes left in the machines 
memory.
Press  Stop/Exit .
„ Enter the fax number to which faxes 
will be forwarded. 
gPress  Mono Start .
Transferring faxes to your PC B
You can transfer the faxes from your 
machines memory to your PC. 
aPress Stop/Exit  to interrupt the error 
temporarily.
bMake sure you have installed  MFL-Pro 
Suite  on your PC, and then turn on  PC 
FAX Receiving  on the PC. (For details 
see  PC- FAX receiving  for Windows
® in 
the Software User’s Guide on the 
CD-ROM.)
 
						

							
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cMake sure you have set PC Fax 
Receive on the machine. (See PC Fax 
Receive  on page 56.)
If faxes are in the machine’s memory 
when you set up PC Fax Receive, the 
LCD will ask if you want to transfer the 
faxes to your PC.
dDo one of the following:
„ To transfer all faxes to your PC, 
press  1. You will be asked if you want 
a backup print.
„ To exit and leave the faxes in the 
memory, press  2.
ePress  Stop/Exit .
Transferring Fax Journal report to 
another fax machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode. (See  Enter 
personal information (station ID)  in the Quick 
Setup Guide.)
aPress  Stop/Exit  to interrupt the error 
temporarily.
bPress  Menu.
cPress  aor b to choose  Service.
Press  OK.
dPress  aor b to choose 
Data Transfer .
Press  OK.
ePress  aor b to choose  Report Trans .
Press  OK.
fEnter the fax number to which Fax 
Journal report will be forwarded.
gPress  Mono Start .
Document jam B
Documents can jam in the ADF unit if they are 
not inserted or fed properly, or if they are too 
long. Follow the steps below to clear a 
document jam.
Document is jammed in the top of the 
ADF unit
B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document out to the 
right.
 
dClose the ADF cover.
ePress Stop/Exit .
Note
To avoid document jams close the ADF 
cover correctly by pushing it gently in the 
middle.
 
 
						

							
Troubleshooting and Routine Maintenance161
B
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
right.
 
dClose the document cover.
ePress Stop/Exit .
Printer jam or paper jam 
(MFC-5890CN only)B
Take out the jammed paper depending on 
where it is jammed in the machine. Open and 
close the scanner cover to clear the error.
aPull the paper tray (1) out of the 
machine.
 
bPull out the jammed paper (1) and press 
Stop/Exit.
 
cReset the machine by lifting the scanner 
cover from the front of the machine and 
then close it.
„ If you cannot remove the jammed 
paper from the front side, or the error 
message still appears on the LCD 
after you remove the jammed paper, 
please go to the next step.
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dOpen the Jam Clear Cover (1) from the 
back of the machine. Pull the jammed 
paper out of the machine.
 
 
eClose the Jam Clear Cover back on.
Make sure the cover is set properly.
 
fUsing both hands, use the finger holds 
on both sides of the machine to lift the 
scanner cover (1) until it locks securely 
in the open position. Make sure that 
there is no jammed paper left inside the 
machine under the plastic covers. 
Check both ends of the print carriage.
 
Note
• If the paper is jammed under the print head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
• If the print head is at the right corner as  shown in the illustration, you cannot move 
the print head. Hold down  Stop/Exit until 
the print head moves to the middle. Then 
unplug the machine from the power 
source, and take out the paper.
 
• If ink gets onto your skin, immediately  wash with soap and plenty of water.
 
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Troubleshooting and Routine Maintenance163
B
gLift the scanner cover to release the 
lock (1). Gently push the scanner cover 
support down (2) and close the scanner 
cover (3).
 
hPush the paper tray firmly back into the 
machine.
Note
Make sure you pull out the paper support 
until it clicks.
 
 
Printer jam or paper jam 
(MFC-6490CW only)B
Take out the jammed paper depending on 
where it is jammed in the machine. Open and 
close the scanner cover to clear the error.
aPull the paper tray (1) out of the 
machine.
 
 
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bPull out the jammed paper (1) and press 
Stop/Exit.
 
 
cReset the machine by lifting the scanner 
cover from the front of the machine and 
then close it.
„ If you cannot remove the jammed 
paper from the front side, or the error 
message still appears on the LCD 
after you remove the jammed paper, 
please go to the next step.
dOpen the Outer Rear Cover (1) from the 
back of the machine. Pull the jammed 
paper out of the machine.
 
 
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Troubleshooting and Routine Maintenance165
B
eClose the Inner Rear Cover (1) if it is 
open like the illustration below.
 
fClose the Outer Rear Cover.
Make sure the cover is closed correctly.
 
gUsing both hands, use the finger holds 
on both sides of the machine to lift the 
scanner cover (1) into the open position.
Make sure that there is no jammed 
paper left in the corners of the machine.
 
Note
• If the paper is jammed under the print head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
• If the print head is at the right corner as  shown in the illustration, you cannot move 
the print head. Hold down  Stop/Exit until 
the print head moves to the middle. Then 
unplug the machine from the power 
source, and take out the paper.
 
• If ink gets onto your skin, immediately  wash with soap and plenty of water.
 
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hGently close the scanner cover (1) using 
the finger holds on both sides of it.
 
WARNING 
Be careful not to trap your fingers under the 
scanner cover. 
Always use the finger holds provided on 
both sides of the scanner cover when 
opening and closing it.
 
iPush paper tray #1 and paper tray #2 
firmly back into the machine.
Note
Make sure you pull out the paper support 
until it clicks.
 
 
Routine maintenanceB
Replacing the ink cartridgesB
Your machine is equipped with an ink dot 
counter. The ink dot counter automatically 
monitors the level of ink in each of the 
4 cartridges. When the machine detects an 
ink cartridge is running out of ink, the machine 
will tell you with a message on the LCD.
Note
For example, when one of the ink 
cartridge is nearly empty, the LCD will 
display Ink low  (name of colour).
You should purchase a replacement 
cartridge in preparation for when the 
machine indicates the colour is completely 
empty.
When one of the ink cartridge is empty, 
the LCD will display  Cannot Print or 
B&W Print Only .
You should only replace the actual ink 
cartridge when this message  Cannot 
Print  or B&W Print Only  appears on 
the LCD.
 
The LCD will tell you which ink cartridge is low 
or needs replacing. Be sure to follow the LCD 
prompts to replace the ink cartridges in the 
correct order.
Even though the machine tells you that an ink 
cartridge is empty, there will be a small 
amount of ink left in the ink cartridge. It is 
necessary to keep some ink in the ink 
cartridge to prevent air from drying out and 
damaging the print head assembly.
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Troubleshooting and Routine Maintenance167
B
CAUTION 
Brother multifunction machines are 
designed to work with ink of a particular 
specification and will work to a level of 
optimum performance and reliability when 
used with genuine Brother Branded ink 
cartridges. Brother cannot guarantee this 
optimum performance and reliability if ink or 
ink cartridges of other specifications are 
used. Brother does not therefore 
recommend the use of cartridges other than 
genuine Brother Branded cartridges or the 
refilling of empty cartridges with ink from 
other sources. If damage is caused to the 
print head or other parts of this machine as 
a result of using other brands of ink or ink 
cartridges, any repairs required as a result 
may not be covered by the warranty.
 
aOpen the ink cartridge cover.
If one or more ink cartridges are empty, 
for example Black, the LCD shows 
Cannot Print.
bPress the lock release lever as shown to 
release the ink cartridge indicated on 
the LCD. Remove the cartridge from the 
machine.
 
 
cOpen the new ink cartridge bag for the 
colour shown on the LCD, and then take 
out the ink cartridge.
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dTurn the green knob on the protective 
yellow cap clockwise until it clicks to 
release the vacuum seal, then remove 
the cap (1).
 
 
eEach colour has its own correct position. 
Insert the ink cartridge in the direction of 
the arrow on the label.
 
fGently push the ink cartridge until it 
clicks, and then close the ink cartridge 
cover.
 
gThe machine will automatically reset the 
ink dot counter.
Note
• If you replaced an ink cartridge, for example Black, the LCD may ask you to 
verify that it was a brand new one (for 
example,  Did You Change 
Black ). For each new cartridge you 
installed, press  1(Yes ) to automatically 
reset the ink dot counter for that colour. If 
the ink cartridge you installed is not a 
brand new one, be sure to press  2 ( No ).
• If the LCD shows  No Cartridge or 
Cannot Detect  after you install the ink 
cartridges, check that the ink cartridges 
are installed correctly.
 
WARNING 
If ink gets in your eyes, wash them out with 
water at once and call a doctor if you are 
concerned.
 
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