Brother MFC 425CN User Manual

							TROUBLESHOOTING AND ROUTINE MAINTENANCE   12 - 24
Cleaning the machine printer platen
■Be careful not to touch the paper feed star wheels or encoder 
film.
■Be sure to unplug the machine from the electrical socket before 
cleaning the printer platen.
■If ink is scattered on or around the printer platen be sure to wipe 
it off with a soft, dry, lint-free cloth.
Paper Feed Star Wheel
DO NOT TOUCH!Encoder Film
DO NOT TOUCH!
Printer Platen 
Clean Here
 
						

							12 - 25   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Cleaning the Paper Pick-up Roller 
1Unplug the machine and remove the Jam Clear Cover.
2Clean the Paper Pick-up Roller with isopropyl alcohol on a Q-tip 
(cotton swab).
3Re-insert the Jam Clear Cover.
 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE   12 - 26
Replacing the ink cartridges
Your machine is equipped with an ink dot counter. The ink dot 
counter automatically monitors the level of ink in each of the 4 
cartridges. When the machine detects an ink cartridge is running out 
of ink, the machine will notify you with a message on the LCD.
The LCD will inform you which ink cartridge is low or needs replacing. 
Be sure to follow the LCD prompts to replace the ink cartridges in the 
correct order.
Even though the machine informs you that an ink cartridge is empty, 
there will be a small amount of ink remaining in the ink cartridge. It is 
necessary to keep some ink in the ink cartridge to prevent air from 
drying out and damaging the print head assembly.
1Lift the scanner cover from the right-hand side of the machine 
until it locks securely into the open position.
If one or more ink cartridges are empty, for example Black, the 
LCD shows Ink Empty Black and Replace Ink.
2Pull the ink cartridge hook toward you and remove the ink 
cartridge for the colour shown on the LCD.
3Open the new ink cartridge bag for the colour shown on the 
LCD, and then take out the ink cartridge.
Ink Cartridge Hook
 
						

							12 - 27   TROUBLESHOOTING AND ROUTINE MAINTENANCE
4Remove the protective yellow caps.
5Each colour has its own correct position. Keep the ink cartridge 
in an upright position when you insert it into slot. Press down 
firmly on the ink cartridge until the hook snaps over it.
6Lift the scanner cover to release the lock. Gently push the 
scanner cover support down and close the scanner cover.
Do not touch the area shown in the illustration above.
If the protective yellow cap comes off when you open the bag, 
the cartridge will not be damaged.
Protective yellow cap
DO NOT TOUCH 
New Ink Cartridge
Ink Cartridge Hook
 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE   12 - 28
7If you replaced an ink cartridge while Near Empty was 
displayed on the LCD, the LCD may ask you to verify that it was 
a brand new one. Example: Did You Change Blck? 1.Yes 
2.No. For each new cartridge you installed, press 
1 on the dial 
pad to automatically reset the ink dot counter for that colour. If 
the ink cartridge you installed is not a brand new one, please be 
sure to select 
2.
WARNING
If ink gets in your eyes, irrigate them with water immediately and call 
a doctor if you are concerned.
If you wait until Ink Empty message is displayed on the LCD, 
the machine will automatically reset the ink dot counter.
If the Install message is on the display after you have 
installed ink cartridges, check that the ink cartridges are 
installed properly.
 
						

							12 - 29   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Caution
■Do not remove ink cartridges if you do not need to replace them. 
If you do so, it may reduce the ink quantity and the machine will 
not know the quantity of ink left in the cartridge.
■Do not touch the cartridge insertion slots. If you do so, the ink 
may stain your skin.
■If ink stains your skin or clothing, wash with soap or detergent 
immediately.
■If you install an ink cartridge in the wrong colour position, you 
must clean the print head several times before you start printing 
(after correcting the cartridge installation) because the colours 
were mixed.
■Once you open an ink cartridge, install it in the machine and use 
it up within six months of installation. Use unopened ink 
cartridges by the expiration date written on the cartridge 
package.
■Do not dismantle or tamper with the ink cartridge, this can cause 
the ink to leak out of the cartridge.
■Brother multifunction machines are designed to work with ink of 
a particular specification and work to a level of optimum 
performance when used with genuine Brother ink cartridges. 
Brother cannot guarantee this optimum performance if ink or ink 
cartridges of other specifications are used. Brother does not 
therefore recommend the use of cartridges other than genuine 
Brother cartridges with this machine or the refilling of empty 
cartridges with ink from other sources. If damage is caused to the 
print head or other parts of this machine as a result of the use of 
ink or ink cartridges other than genuine Brother products due to 
the incompatibility or lack of suitability of those products with this 
machine, any repairs required as a result will not be covered by 
the warranty.
 
						

							APPENDIX A   A - 1
A
Telephone Service for Australia
Telstra® FaxStream® Duet® (Distinctive Ringing)
Telstra® FaxStream® Duet® is an enhanced Public Switched 
Telephone Service (PSTS) offered by Telstra® that allows you to 
have an additional number on one phone line, with its own distinctive 
ring pattern. Telstra
® FaxStream® Duet® is a call handling feature 
that helps users distinguish voice and facsimile calls. With 
FaxStream
® Duet®, incoming calls to a fax number are announced 
by a different, distinctive ring signal. Only one call can be answered 
(or made) at any one time and while this call is in progress, incoming 
calls to either number will be presented with a busy tone.
Your MFC has a Distinctive Ringing function, allowing you to 
dedicate one phone number just for receiving faxes.
What is the Advantage of using Telstra® FaxStream® Duet® 
Function?
Using Telstra® FaxStream® Duet® is the most efficient way to receive 
both fax and telephone calls on the same line. When the voice call 
comes in, all phones (extension and external) and the fax machine 
will ring to alert you to pick it up. On the other hand, if a fax call comes 
in, the fax machine will answer automatically without ringing, 
whereas the extension and external phones will ring with a distinctive 
ring pattern. It is also a more efficient way of operating a Fax 
machine with an extension phone as you do not have to use the 
remote activation codes. It gives you two independent numbers 
without the higher cost of a second line.
Appendix A
After you have set the Distinctive Ring feature to On, the receive 
mode is set to Manual automatically. If you don’t have a TAD or 
Voice Mail set up on the Distinctive Ring number, Manual mode 
means you must answer all the calls yourself. You can not 
change the receive mode from Manual while the Distinctive 
Ring is set to on.
 
						

							A - 2   APPENDIX A
How does Telstra® FaxStream® Duet® Work?
Incoming calls to the voice number, will have the standard ring 
pattern of long, long tone, followed by a pause, repeated, while the 
new fax number will have a different ring pattern of three short bursts 
of ring, repeated at regular intervals.
When FaxStream
® Duet® is On and you receive a voice call all 
extension and external phones will ring with a standard ring pattern. 
The fax machine will ring on the third ring with a standard ring 
pattern. All external and the extension phones will continue to ring, 
until you or a telephone answering device can answer the voice 
number.
When FaxStream
® Duet® is On and you receive a fax call on the 
Duet® number the Fax machine will answer and automatically 
receive the fax message without ringing. On the other hand, all 
extension and external phones will ring with a distinctive ring pattern. 
Do not pick it up as you are receiving a fax message.
All extension phones ring,
fax machine is silent.
Fax machine automatically
receives and prints fax 
message without  ringing.Fax machine begins
ringing on third ring.
Registered 
Duet (Fax) NumberMain number (Voice Number)
You answer the call 
at an external phone 
or an extension 
phone.Telephone Answering
Device (TAD)
answers the call.
Incoming Call
(either Voice or Fax)
Flowchart Sequence of Incoming call
 
						

							APPENDIX A   A - 3
Set the Distinctive Ringing to ON
1Press Menu/Set, 2, 0, 3.
The screen displays the current 
setting of this feature.
2Press ▲ or ▼ to select On (or Off).
3Press Menu/Set.
4Press Stop/Exit.
Caller ID (Caller IDentification)
Caller ID is a telephone service that allows the subscriber to see a 
display of the caller’s phone number or name as the telephone rings. 
It is a fast way to screen your calls. You can respond quickly to calls 
you missed, because Caller IDs are received and stored in your MFC 
memory.
Advantages of Caller ID
For Business
All businesses profit from a quicker response to customer calls. 
Businesses that provide mail order services, money-lending services 
or provide confidential information, can protect themselves from 
false orders or acceptance of false identification.
At Home
Residential customers can protect themselves from unwanted calls.
To get the Caller ID Service: apply for the Caller ID service at 
your local telephone company, if available.
Miscellaneous
3.Distinctive
 
						

							A - 4   APPENDIX A
How Does the Caller ID Work?
The Caller ID Appears on the Display When Your 
Telephone Rings
As your telephone rings, the display shows you the caller’s phone 
number or name if the name has stored in the One-Touch and 
Speed-Dial. Once you pick up the handset, the caller’s ID 
disappears. You will see up to the first 16 characters of the number 
on the display.
* Depends on network Function.
The Caller ID is Stored in Your MFC Memory
The MFC can store a maximum of the last 30 incoming caller IDs in 
the memory, along with the time and date of reception. The 31st call 
will cause the oldest ID to be erased.
The Caller ID information stored in the memory can be used for the 
following.
■Printing the Caller ID List. 
You can review calls you received by checking the Caller IDs in 
memory. This report will list the Date, Time, Phone Number 
(Caller ID) name, and type of Call (Comment) if available.
■If Out of Area appears on the display, it means that the 
call came from outside your caller ID service area or a public 
phone. *
■If Private Call appears on the display, it means the caller 
intentionally blocked the transmission of his/her ID. *