Brother MFC 425CN User Manual

							IMPORTANT INFORMATION   11 - 5
12All persons using this device for recording telephone 
conversations shall comply with New Zealand law. This requires 
that at least one party to the conversation is to be aware that it 
is being recorded. In addition, the Principles enumerated in the 
Privacy Act 1993 shall be complied with in respect to the nature 
of the personal information collected, the purpose for its 
collection, how it is to be used and what it disclosed to any other 
party.
13Do not place this product on an unstable surface, stand, or table. 
The product may fall, causing serious damage to the product.
14Slots and openings in the cabinet and the back or bottom are 
provided for ventilation; to ensure reliable operation of the 
product and to protect it from overheating, these openings must 
not be blocked or covered. The openings should never be 
blocked by placing the product on a bed, sofa, rug, or other 
similar surface. This product should never be placed near or 
over a radiator or heater. This product should not be placed in a 
built-in installation unless proper ventilation is provided.
15This product should be operated from the type of power source 
indicated on the label. If you are not sure of the type of power 
available, consult with your dealer or local power company.
16This product is equipped with a 3-wire earthed plug. This plug 
will fit into only an earthed socket. This is a safety feature. If you 
are unable to insert the plug into the outlet, contact your 
electrician to replace your obsolete socket. Do not defeat the 
purpose of an earthed plug.
17Do not allow anything to rest on the power cord. Do not locate 
this product where people can walk on the cord.
18Do not place anything in front of the machine that will block 
received faxes. Do not place anything in the path of received 
faxes.
19Do not touch a document during printing.
20Never push objects of any kind into this product through cabinet 
slots, since they may touch dangerous voltage points or short 
out parts resulting in a risk of fire or electric shock. Never spill 
liquid of any kind on the product.
 
						

							11 - 6   IMPORTANT INFORMATION
21Do not attempt to service this product yourself, because 
opening or removing covers may expose you to dangerous 
voltage points and/or other risks. Refer all servicing to service 
personnel.
22Unplug this product from the mains power and telephone line 
sockets, and refer servicing to qualified Service Personnel 
under the following conditions:
■If the power cord is damaged or frayed.
■If liquid has been spilled into the product.
■If the product has been exposed to rain or water.
■If the product does not operate normally when the operating 
instructions are followed. Adjust only those controls that are 
covered by the operating instructions. Improper adjustment 
of other controls may result in damage and will often require 
extensive work by a qualified technician to restore the 
product to normal operation.
■If the product has been dropped or the cabinet has been 
damaged.
■If the product exhibits a distinct change in performance, 
indicating a need for service.
23This unit will only work in conjunction with a tone signalling 
(DTMF) telephone, but some telephones are not compatible. 
Since noise or speech from the telephone can upset dialling 
from this unit, errors may result if the devices are used together 
in other than quiet conditions.
24Where it is necessary to dial prefix digits, such as a Caller 
Display override code (“0196” or “0197”), this unit will have to be 
used in conjunction with an associated tone signalling (DTMF) 
telephone.
25Note that some telephones are not compatible with this unit and 
dialling errors may result if the two devices are used together in 
other than quiet conditions. The Telecom Faults Service is not 
to be called should such problems arise. In such cases, it is 
recommended that the prefix and wanted number are dialled 
manually.
26This equipment may not provide for the effective hand-over of a 
call to another device connected to the same line.
 
						

							IMPORTANT INFORMATION   11 - 7
IMPORTANT-For Your Safety
To ensure safe operation the three-pin plug supplied must be 
inserted only into a standard three-pin power point which is 
effectively grounded through the normal household wiring.
Extension cords used with the equipment must be three-conductor 
and be correctly wired to provide connection to ground. Incorrectly 
wired extension cords are a major cause of fatalities.
The fact that the equipment operates satisfactorily does not imply 
that the power is grounded and that the installation is completely 
safe. For your safety, if in any doubt about the effective grounding of 
the power, consult a qualified electrician.
Disconnect device
This machine must be installed near a power outlet, which is easily 
accessible. In case of emergencies, you must disconnect the power 
cord from the power outlet in order to shut off power completely.
IMPORTANT NOTICE
Under power failure conditions, this telephone may not operate. 
Please ensure that a separate telephone, not dependent on local 
power, is available for emergency use in emergencies.
LAN connection (MFC-425CN only)
Caution
Do not connect this product to a LAN connection that is subject to 
over-voltages.
 
						

							11 - 8   IMPORTANT INFORMATION
Important Information for Some 
Countries
Important Safety Instructions
1Read all of these instructions.
2Save them for later reference.
3Follow all warnings and instructions marked on the product.
4Unplug this product from the wall outlet before cleaning. Do not 
use liquid or aerosol cleaners. Use a damp cloth for cleaning.
5Do not place this product near water.
6Do not place this product on an unstable cart, stand, or table. 
The product may drop, causing serious damage to the product.
7Slots and openings in the cabinet and the back or bottom are 
provided for ventilation; to ensure reliable operation of the 
product and to protect it from overheating, these openings must 
not be blocked or covered. The openings should never be 
blocked by placing the product on a bed, sofa, rug, or other 
similar surface. This product should never be placed near or on 
a radiator or heater. This product should never be placed in a 
built-in installation unless proper ventilation is provided.
8This product should be operated from the type of power source 
indicated on the label. If you are not sure of the type of power 
available, consult with your dealer or local power company.
9This product is equipped with a 2-wire grounding type plug or a 
3-wire grounding type plug (Only for Singapore, Malaysia, Hong 
Kong and India), a plug having two or three pins. This plug will 
only fit into only a grounding-type power outlet. This is a safety 
feature. If you are unable to insert the plug into the outlet, 
contact your electrician to replace your obsolete outlet. Do not 
defeat the purpose of the grounding-type plug.
10Do not allow anything to rest on the power cord. Do not place 
this product where people can walk on the cord.
 
						

							IMPORTANT INFORMATION   11 - 9
11If an extension cord is used with this product, make sure that the 
total ampere ratings on the products plugged into the extension 
cord do not exceed the extension cord ampere rating.
12Do not place anything in front of the machine that will block 
received faxes. Do not place nything in the path of received 
faxes.
13Do not touch a document during printing.
14Never push objects of any kind into this product through cabinet 
slots, since they may touch dangerous voltage points or short 
out parts resulting in the risk of fire or electric shock. Never spill 
liquid of any kind on the product.
15Do not attempt to service this product yourself, as opening or 
removing covers may expose you to dangerous voltage points 
and/or other risks, and may void your warranty. Please refer all 
servicing to our Authorized Service Personnel. A list of 
Authorized Service Centres has been included for your 
convenience, or you may contact the Brother Dealer for Service.
16Unplug this product from the wall outlet and refer servicing to 
Authorized Service Personnel under the following conditions:
■If the power cord is damaged or frayed.
■If the product has been spilled by liquid.
■If the product has been exposed to rain or water.
■If the product does not operate normally when the operating 
instructions are followed. Adjust only those controls that are 
covered by the operating instructions. Improper adjustment 
of other controls may result in damage and will often require 
extensive work by a qualified technician to restore the 
product to normal operation.
■If the product has been dropped or the cabinet has been 
damaged.
■If the product exhibits a distinct change in performance, 
indicating a need for service.
 
						

							11 - 10   IMPORTANT INFORMATION
17To protect your product against power surges, we recommend 
the use of a power protection device (Surge Protector).
LAN connection (MFC-425CN only)
Caution
Do not connect this product to a LAN connection that is subject to 
over-voltages.
For protection against the risk of electrical shock, always 
disconnect all cables from the wall outlet before servicing, 
modifying or installing the equipment.
This equipment may not be used on coin service lines provided 
by the telephone company or connected to party lines.
Brother cannot accept any financial or other responsibilities 
that may be the result of your use of this information, including 
direct, special or consequential damages. There are no 
warranties extended or granted by this document.
 
						

							IMPORTANT INFORMATION   11 - 11
Trademarks
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International 
Corporation.
© 2005 Brother Industries, Ltd. All rights reserved.
Windows and Microsoft are registered trademarks of Microsoft in the 
U.S. and other countries.
Macintosh and TrueType are registered trademarks of Apple 
Computer, Inc.
PaperPort and OmniPage OCR are registered trademarks of 
ScanSoft, Inc.
Presto! PageManager is a registered trademark of NewSoft 
Technology Corporation.
Microdrive is a trademark of International Business Machine 
Corporation.
SmartMedia is a registered trademark of Toshiba Corporation.
CompactFlash is a registered trademark of SanDisk Corporation.
Memory Stick is a registered trademark of Sony Corporation.
SecureDigital is a trademark of Matsushita Electric Industrial Co.Ltd., 
SanDisk Corporation and Toshiba Corporation.
SanDisk is a licensee of the SD and miniSD trademarks.
MultiMediaCard is a trademark of Infineon Technologies and 
licensed to the MultiMediaCard Association.
xD-Picture Card is a trademark of Fujifilm Co.Ltd., Toshiba 
Corporation and Olympus Optical Co. Ltd.
Memory Stick Pro, Memory Stick Pro Duo, Memory Stick Duo and 
MagicGate are trademarks of Sony Corporation.
Each company whose software title is mentioned in this manual has 
a Software License Agreement specific to its proprietary programs.
All other brand and product names mentioned in this User’s 
Guide, the Software User’s Guide, and the Network User’s 
Guide (MFC-425CN only) are registered trademarks of their 
respective companies.
 
						

							
12 - 1   TROUBLESHOOTING AND ROUTINE MAINTENANCE
12
 
Troubleshooting 
Error messages
As with any sophisticated office product, errors may occur. If this 
happens, your machine identifies the problem and displays an error 
message. The most common error messages are shown below.
You can correct most problems by yourself. If you need additional 
help, the Brother Solutions Center offers latest FAQs and 
troubleshooting tips.
Visit us at http://solutions.brother.com
.
Troubleshooting and routine 
maintenance
ERROR MESSAGES
ERROR 
MESSAGE CAUSE ACTION
Comm.Error Poor phone line quality caused a 
communication error. Try the call again. If the problem continues, call 
the telephone company and ask them to check 
your phone line.
Connection 
Fail You tried to poll a fax machine that 
is not in Polled Waiting mode. Check the other fax machine’s polling setup.
Cover is Open The scanner cover is not closed 
completely. Lift the scanner cover and then close it again.
Data 
Remaining Print data remains in the 
machine’s memory. Re-start printing from your computer.
Print data remains in the 
machine’s memory. The USB 
cable was unplugged while the 
computer was sending the data to 
the machine. Press 
Stop/Exit . The machine will cancel the 
job and eject the page that is being printed.
Disconnected The other person or other person’s 
fax machine stopped the call. Try to send or receive again.
Document Jam  
(MFC-425CN 
only) The document was not inserted or 
fed properly, or the document fed 
from the ADF was too long. See 
Using the ADF (Automatic Document 
Feeder) (MFC-425CN only)  on page 1-6.
The document is jammed in the 
machine. See 
Document jams (MFC-425CN only)  on 
page 12-5.
High 
Temperature The print head is too warm. Allow the machine to cool down.
 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE   12 - 2
Ink EmptyOne or more of the ink cartridges 
is empty. The machine will stop all 
print operations. While memory is 
available, black and white faxes 
will be received into memory. If a 
sending machine has a colour fax, 
the machine’s ‘handshake’ will 
request that the fax be sent as 
black and white. If the sending 
machine has the ability to convert 
it, the colour fax will be received 
into memory as a black and white 
fax.Replace the ink cartridges.  
(See Replacing the ink cartridges on page 
12-26.)
Low 
TemperatureThe print head is too cold. Allow the machine to warm up.
Media ErrorThe media card is either 
corrupted, Improperly formatted, 
or there is a problem with the 
media card.Re-insert the card firmly into the slot to make 
sure it is in the correct position. If the error 
remains, check the media drive by inserting 
another media card that you know is working.
Near EmptyOne or more of the ink cartridges 
are running out of ink. If a sending 
machine has a colour fax, the 
machine’s ‘handshake’ will 
request that the fax be sent as 
black and white. If the sending 
machine has the ability to convert 
it, the colour fax will be received 
into memory as a black and white 
fax.Order a new ink cartridge.
No CartridgeAn ink cartridge is not properly 
installed.Take out the ink cartridge and put it in again 
seating it properly. 
(See Replacing the ink cartridges on page 
12-26.)
No FileThe media card in the media drive 
does not contain a .JPG file.Reinsert the correct media card.
No Paper FedThe machine is out of paper. Add paper, and then press Mono Start or 
Colour Start.
The paper is jammed in the 
machine.See Printer jam or paper jam on page 12-6.
No 
Response/BusyThe number you dialled does not 
answer or is busy.Verify the number and try again.
Not 
RegisteredYou tried to access a Speed Dial 
number that is not programmed.Set up the Speed Dial number.  
(See Storing Speed-Dial numbers on page 
5-1.)
ERROR MESSAGES
ERROR 
MESSAGECAUSE ACTION
 
						

							12 - 3   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Out of MemoryThe machine’s memory is full. (Fax sending or copy operation in process)
Press Stop/Exit and wait until the other 
operations in progress finish and then try again.
—OR—
(MFC-425CN only) Clear the data in the 
memory. To gain extra memory, you can turn 
off Fax Storage. (See Setting Fax Storage on 
page 6-2.)
—OR—
(MFC-425CN only) Print the faxes that are in 
the memory.  
(See Printing a fax from the memory 
(MFC-425CN only) on page 4-5.)
(Printing operation in process)
Reduce print resolution. 
Paper JamThe paper is jammed in the 
machine.(See Printer jam or paper jam on page 12-6.)
Wrong Paper 
SizePaper is not the correct size. Reload the correct size of paper (Letter, Legal 
or A4), and then press Mono Start or  
Colour Start.
ERROR MESSAGES
ERROR 
MESSAGECAUSE ACTION