Brother Hl 4200cn User Manual

TROUBLESHOOTING   5 - 12
Symptom Possible Cause Action
Unsatisfactory 
transparenciesIs the transparency sheet suitable? Use transparencies suitable for use with 
this printer. See Suitable and Unsuitable 
Paper Types on page 3-1
Is the media properly loaded into the 
multi-purpose tray?Make sure that the transparencies are 
properly loaded into the multi-purpose tray. 
See Printing on Transparencies on page 
3-20.
Is the printer driver configured to print 
transparencies?Set the printer driver for...

5 - 13   TROUBLESHOOTING
Paper Feed Problems
Symptom Possible Cause Action
Paper does not feed, 
Paper jams, Several 
sheets feed at once, 
Paper does not feed 
straightIs the media properly loaded? 
If using special paper, is the media properly 
loaded into the multi-purpose tray?Make sure that the media is properly 
loaded. 
When using media such as transparencies, 
label sheets, or envelopes, fan the stack 
before loading so that there is air between 
the sheets. 
See Loading Paper on page 3-7.
Is the...

TROUBLESHOOTING   5 - 14
Others Problems
Network Problems
Symptom Possible Cause Action
The IP address 
changes when 
turning on the printerIs the printer set to acquire an IP address 
through a DHCP server?Set the IP address acquisition method to 
Panel. See Setting an IP Address on page 
1-4.
Cannot use a web 
browser to manage 
the printer.Is the printer off? Press the I on the power switch to turn the 
printer on. 
See Turn the Printer On on page 2-4.
Is the Ethernet cable loose or 
disconnected?Turn...

5 - 15   TROUBLESHOOTING
Other Problems
Symptom Possible Cause Action
Cannot print in color Is the printer driver set to Black/White 
printing?Change the printer driver settings in the 
Paper/Output or Graphics tab 
(Windows
®), or the General dialog box 
(Macintosh®). 
See Help.
Paper does not feed 
from the specified 
trayAre the application settings overriding the 
printer driver settings?Set the paper tray in the application to the 
same paper tray set in the printer driver.
Printing is slow Is the...

TROUBLESHOOTING   5 - 16
What to Do When an Error Message Appears
This section describes error messages and their meanings, as well as what to do when they appear. 
When an error message is displayed, find the corresponding message in the table below and follow the 
instructions. 
When the message is too long to fit on the display, the screen changes every 3 seconds, displaying 
the message in segments.
xxx-xxx indicates numeric characters.
Message Meaning and Action
xxx-xxx 
Turn OFF the PowerThe...

5 - 17   TROUBLESHOOTING
Feed Jam 
Check TrayThere is paper jammed in the multi-purpose tray, the paper tray, or the optional tray 
module (2 shelves) if installed. Action: 
Pull out the tray and remove the jammed media. 
See Paper Jams in the Multi-purpose Tray on page 6-3. 
See Paper Jams in the Paper Tray on page 6-4.
See Paper Jams in the 2 Tray Module on page 6-10.
Print Head Cart 
ID ErrorThe print head cartridge is defective. 
Action: 
Replace the print head cartridge. 
See Replacing the Print...

TROUBLESHOOTING   5 - 18
N is a paper tray.
xxxx represents the paper size and orientation.Replace 
Transfer RollThe transfer roll cartridge needs to be replaced. 
Action: 
Replace the transfer roll cartridge. 
See Replacing the Transfer Roll Cartridge (TR-11CL) on page 7-11.
Reinsert 
Transfer RollThe transfer roll cartridge is not inserted in the printer or the cartridge is set improperly. 
Action: 
Push the transfer roll cartridge all the way into the printer.
See Replacing the Transfer Roll Cartridge...

5 - 19   TROUBLESHOOTING
Message Meaning and Action
Push in the TrayNone of the trays are properly inserted. 
Action: 
Push the all paper trays completely back into the printer.
Empty 
Exit TrayThe face down tray is full. 
Action: 
Remove the paper from the face down tray.
Replace Black 
Toner (K)The black toner cartridge is empty. 
Action: 
Replace the black toner cartridge. 
See Replacing the Toner Cartridges (TN-12BK/Y/M/C) on page 7-1.
Reinsert Black 
Toner (K)There is no black toner cartridge...

TROUBLESHOOTING   5 - 20
Pull out the (M) 
toner sealA toner seal is still left in the magenta toner cartridge.
Action: 
Remove the top cover, then remove the toner seals that are still left in the magenta 
toner cartridge.
Pull out the (C) 
toner sealA toner seal is still left in the cyan toner cartridge.
Action: 
Remove the top cover, then remove the toner seals that are still left in the cyan toner 
cartridge.
Pull out the (K) 
toner sealA toner seal is still left in the black toner cartridge.
Action:...

5 - 21   TROUBLESHOOTING
Erase Error Please 
Press SetA F/W (firmware) error has occurred when downloading. 
Action: 
Press the Set button.
Write Error Please 
Press SetA F/W (firmware) error has occurred when downloading. 
Action: 
Press the Set button.
Verify Error 
Please Press SetA F/W (firmware) error has occurred when downloading. 
Action: 
Press the Set button. Message Meaning and Action