Brother Hl 4200cn User Manual

							TROUBLESHOOTING   5 - 12
Symptom Possible Cause Action
Unsatisfactory 
transparenciesIs the transparency sheet suitable? Use transparencies suitable for use with 
this printer. See Suitable and Unsuitable 
Paper Types on page 3-1
Is the media properly loaded into the 
multi-purpose tray?Make sure that the transparencies are 
properly loaded into the multi-purpose tray. 
See Printing on Transparencies on page 
3-20.
Is the printer driver configured to print 
transparencies?Set the printer driver for transparencies on 
the Paper/Output tab (in Windows
®) or the 
Page Setup dialog box (with Macintosh®). 
See Printing on Transparencies on page 
3-20.
Unsatisfactory 
envelopesAre the envelopes of a suitable type? Use envelopes suitable for use with this 
printer. See Suitable and Unsuitable Paper 
Types on page 3-1
Is the media properly loaded into the 
multi-purpose tray?Make sure the envelopes are properly 
loaded into the multi purpose tray. 
See Printing on Envelopes on page 3-18.
Is the printer driver configured to print 
envelopes?Set the printer driver for envelopes in the 
Paper/Output tab (in Windows
®) or the 
Page Setup dialog box (with Macintosh®). 
See Printing on Envelopes on page 3-18.
Unsatisfactory 
printingIs the printer driver toner save or 
low-resolution functions active?Change the printer driver settings on the 
Graphics tab (in Windows
®) or the 
General dialog box (with Macintosh®). 
See Help.
 
						

							5 - 13   TROUBLESHOOTING
Paper Feed Problems
Symptom Possible Cause Action
Paper does not feed, 
Paper jams, Several 
sheets feed at once, 
Paper does not feed 
straightIs the media properly loaded? 
If using special paper, is the media properly 
loaded into the multi-purpose tray?Make sure that the media is properly 
loaded. 
When using media such as transparencies, 
label sheets, or envelopes, fan the stack 
before loading so that there is air between 
the sheets. 
See Loading Paper on page 3-7.
Is the paper damp? Replace the paper. 
See Loading Paper on page 3-7.
Is the media suitable? Replace the media with a size and type of 
media suitable for use with this printer. See 
Suitable and Unsuitable Paper Types on 
page 3-1
Is the paper tray properly inserted into the 
printer?Push the paper tray completely back into 
the printer.
Is there paper jammed in the printer? Remove the jammed paper. 
Also, thoroughly inspect the inside of the 
printer and remove any tape or adhesive 
found along the paper path. 
See Clearing Paper Jams on page 6-1.
Is the printer level? Reposition the printer on a flat, stable 
surface. 
See Safety Precautions on page xvi.
Is the printer driver paper feed method 
correctly set?Make sure that the printer driver paper feed 
method is correctly set. Also, when an 
optional tray module is present, you must 
reconfigure the printer to use the module as 
tray 2 or tray 3. 
See Help.
Are the paper guides of the paper tray set 
correctly?In the paper tray, set the side and end 
guides in the correct positions. 
See Load Paper in the Paper Tray on page 
3-7.
See Load A5 Paper in the Paper 
Tray/Changing the Paper Size from A5 on 
page 3-10.
Is the paper guide in the multi-purpose tray 
set at the correct mark?Set the paper guide in the multi-purpose 
tray at the correct mark. 
See Load Paper into the Multi-purpose Tray 
on page 3-16.
Did you install the A5 spacer when loading 
A5 paper into the paper tray?Make sure that the A5 spacer is properly 
installed next to the end guide in the paper 
tray. 
See Load A5 Paper in the Paper 
Tray/Changing the Paper Size from A5 on 
page 3-10.
 
						

							TROUBLESHOOTING   5 - 14
Others Problems
Network Problems
Symptom Possible Cause Action
The IP address 
changes when 
turning on the printerIs the printer set to acquire an IP address 
through a DHCP server?Set the IP address acquisition method to 
Panel. See Setting an IP Address on page 
1-4.
Cannot use a web 
browser to manage 
the printer.Is the printer off? Press the I on the power switch to turn the 
printer on. 
See Turn the Printer On on page 2-4.
Is the Ethernet cable loose or 
disconnected?Turn the printer off and check the Ethernet 
cable. If necessary, reconnect the cable, 
then turn the printer back on.
Is  the  printers  Internet  address  correct? Confirm that the printer’s Internet address is 
correct. If the problem persists, use an IP 
address to connect to the printer instead.
Is the printers IP address correct? The IP address might be set incorrectly. 
Ask your system administrator for the 
correct settings. 
Use the printer configuration list to confirm 
the current IP address.
Are you using a proxy server? Certain proxy servers block access to the 
printer. 
Configure your Web browser so that it does 
not use the proxy server or set the address 
you want to access so that it does not go 
through the proxy server.
Is  the port  number correct? The default port number is 80. Specify the 
correct port number.
 
						

							5 - 15   TROUBLESHOOTING
Other Problems
Symptom Possible Cause Action
Cannot print in color Is the printer driver set to Black/White 
printing?Change the printer driver settings in the 
Paper/Output or Graphics tab 
(Windows
®), or the General dialog box 
(Macintosh®). 
See Help.
Paper does not feed 
from the specified 
trayAre the application settings overriding the 
printer driver settings?Set the paper tray in the application to the 
same paper tray set in the printer driver.
Printing is slow Is the printer driver color mode set to color 
printing even when you are printing in 
monochrome?Change the printer driver settings in the 
Paper/Output or Graphics tab 
(Windows
®), or the General dialog box 
(Macintosh®). 
See Windows® or Macintosh® Help.
Is the energy save mode time-out too 
short?When the printer is in energy save mode, it 
takes longer than normal to begin printing 
when the printer receives a print request. 
On the control panel, set a longer time-out 
for the energy save mode. 
See List of Menu Items on page 4-6.
Unusual noises are 
coming from the 
printerIs the printer level? Reposition the printer on a flat, stable 
surface. 
See Safety Precautions on page xvi.
Is the paper tray properly inserted into the 
printer?Push the paper tray completely back into 
the printer.
Is there any paper or a foreign object 
jammed in the printer?Turn the printer off and remove the jammed 
paper or foreign object. When you cannot 
remove the obstruction, turn the printer off 
and contact your dealer or Brother 
Customer Service. Do not attempt to 
disassemble the printer.
There is 
condensation in the 
printer- On the control panel, set the energy save 
mode time-out to one hour or more and 
leave the printer on. 
After leaving the printer for an hour to allow 
condensation to dissipate, you can use the 
printer normally. 
See List of Menu Items on page 4-6.
 
						

							TROUBLESHOOTING   5 - 16
What to Do When an Error Message Appears
This section describes error messages and their meanings, as well as what to do when they appear. 
When an error message is displayed, find the corresponding message in the table below and follow the 
instructions. 
When the message is too long to fit on the display, the screen changes every 3 seconds, displaying 
the message in segments.
xxx-xxx indicates numeric characters.
Message Meaning and Action
xxx-xxx 
Turn OFF the PowerThe printer is not functioning correctly. 
Action: 
Turn the printer off and turn it on again. When/if the same message re-appears after 
taking this action, write the error code displayed, turn the printer off, and contact your 
dealer or Brother Customer Service.
Message Meaning and Action
Replace Yellow 
Toner (Y)The yellow toner cartridge is empty. 
Action: 
Replace the yellow toner cartridge. 
See Replacing the Toner Cartridges (TN-12BK/Y/M/C) on page 7-1.
Reinsert Yellow 
Toner (Y)There is no yellow toner cartridge inserted in the printer or the cartridge is improperly 
set. 
Action: 
Grip the levers at each end of the yellow toner cartridge with your fingers, then push 
down firmly to rotate the levers forward to install the cartridge. 
See Replacing the Toner Cartridges (TN-12BK/Y/M/C) on page 7-1.
CTD Sensor 
Need MaintenanceIt is time to check the density sensor. 
Action: 
Remove the transfer roll cartridge and check the cleanliness of the density sensor. 
See Cleaning the Density Sensor on page 5-24.
Clean Up 
CTD SensorThe density sensor is dirty. 
Action: 
Remove the transfer roll cartridge and clean the density sensor. 
See Cleaning the Density Sensor on page 5-24.
Regi Jam 
Open A-CoverThere is paper jammed in the printer. 
Action: 
Press button A, open the front cover and remove the jammed paper.
Make sure that there is no paper jammed in the paper trays. 
See Clearing Paper Jams on page 6-1.
Fuser Jam 
Open A/B-CoverThere is paper jammed in the printer. 
Action: 
Press button A or B, open the front cover and remove the jammed paper. Make sure 
there is no paper jammed in the paper trays. 
See Paper Jams Between the Print Head Cartridge and the Fuser Unit on page 6-6.
Duplex Jam 
Open B-CoverThere is paper jammed in the paper rotator used for duplex printing. 
Action: 
Press button B, open the front cover and remove the jammed paper. 
See Paper Jams in the Paper Rotator on page 6-9.
 
						

							5 - 17   TROUBLESHOOTING
Feed Jam 
Check TrayThere is paper jammed in the multi-purpose tray, the paper tray, or the optional tray 
module (2 shelves) if installed. Action: 
Pull out the tray and remove the jammed media. 
See Paper Jams in the Multi-purpose Tray on page 6-3. 
See Paper Jams in the Paper Tray on page 6-4.
See Paper Jams in the 2 Tray Module on page 6-10.
Print Head Cart 
ID ErrorThe print head cartridge is defective. 
Action: 
Replace the print head cartridge. 
See Replacing the Print Head Cartridge (PH-12CL) on page 7-5.
Replace Cyan 
Toner (C)The cyan toner cartridge is empty. 
Action: 
Replace the cyan toner cartridge. 
See Replacing the Toner Cartridges (TN-12BK/Y/M/C) on page 7-1.
Reinsert Cyan 
Toner (C)There is no cyan toner cartridge inserted in the printer or the cartridge is improperly set. 
Action: 
Grip the levers at each end of the cyan toner cartridge with your fingers, then push 
down firmly to rotate the levers forward to install the cartridge. 
See Replacing the Toner Cartridges (TN-12BK/Y/M/C) on page 7-1.
Sys data cleared
Press SetAll system settings stored in the NV memory were deleted. 
Action: 
Follow the step below to reset the NV memory. 
1 Press the Form Feed/Set button. 
The printer settings may be deleted when you reset the NV memory. Print the printer 
configuration list and the panel settings list to confirm settings. 
See Confirming Printer Configuration and Network Settings on page 7-19.
See List of Menu Items on page 4-6.
No Paper in 
All TrayThere is no paper in any of the paper trays. 
Action: 
Load paper into the trays. 
See Loading Paper on page 3-7.
Disk Full 
Please Press SetThe hard disk became full during electronic sorting and data writing was halted. 
Action: 
Press the Form Feed/Set button. 
It deletes print jobs from the printer. Print with one of the following methods: 
• Print fewer pages at a time. 
• Deactivate the printer driver’s hard disk setting. 
See Changing the Configuration for Options on page 2-15.
Check Paper 
in MP TrayPaper is not properly loaded in the multi-purpose tray or is different from that specified 
on the computer. 
Action: 
Make sure the paper is properly loaded into the multi-purpose tray. If the computer 
settings are incorrect, cancel printing. 
Check the following settings on your computer, reconfigure any that are incorrect, and 
reprint. 
• Is the correct paper tray specified?
• Is the correct paper size specified?
See Load Paper into the Multi-purpose Tray on page 3-16.
See Cancel Printing at the printer’s Control Panel on page 2-14. Message Meaning and Action
 
						

							TROUBLESHOOTING   5 - 18
N is a paper tray.
xxxx represents the paper size and orientation.Replace 
Transfer RollThe transfer roll cartridge needs to be replaced. 
Action: 
Replace the transfer roll cartridge. 
See Replacing the Transfer Roll Cartridge (TR-11CL) on page 7-11.
Reinsert 
Transfer RollThe transfer roll cartridge is not inserted in the printer or the cartridge is set improperly. 
Action: 
Push the transfer roll cartridge all the way into the printer.
See Replacing the Transfer Roll Cartridge (TR-11CL) on page 7-11.
Replace Print 
Head CartridgeThe print head cartridge needs to be replaced. 
Action: 
Replace the print head cartridge. 
See Replacing the Print Head Cartridge (PH-12CL) on page 7-5.
Set Print Head 
CartridgeThe print head cartridge is not inserted in the printer or the cartridge is set improperly. 
Action: 
Push the print head cartridge all the way into the printer. 
See Replacing the Print Head Cartridge (PH-12CL) on page 7-5.
Replace Fuser 
cartridgeThe fuser unit needs to be replaced. 
Action: 
Replace the fuser unit. 
See Replacing the Fuser unit (FP-12CL) on page 7-14.
Reinsert Fuser 
cartridgeThe fuser unit is not inserted in the printer or the fuser unit is set improperly. 
Action: 
Push the fuser unit all the way into the printer. 
See Replacing the Fuser unit (FP-12CL) on page 7-14.
No Paper in 
Tray1There is no paper in tray 1. 
Action: 
Load paper into paper tray 1. 
See Load Paper in the Paper Tray on page 3-7.
Load xxxx 
in NPaper size xxxx is not loaded in tray N or is different from that specified on the 
computer. 
Action: 
Load paper xxxx into tray N. If the computer settings are incorrect, cancel printing. 
Check the following settings on your computer, reconfigure any that are incorrect, and 
reprint.
• Is the correct paper tray specified?
• Is the correct paper size specified?
See Load Paper in the Paper Tray on page 3-7.
See Cancel Printing at the printer’s Control Panel on page 2-14.
Check Paper 
in NPaper is not properly loaded in tray N or is different from that specified on the computer. 
Action: 
Pull out tray N and check the paper. If the computer settings are incorrect, cancel 
printing. 
Check the following settings on your computer, reconfigure any that are incorrect, and 
reprint. 
See Load Paper in the Paper Tray on page 3-7.
See Cancel Printing at the printer’s Control Panel on page 2-14. Message Meaning and Action
 
						

							5 - 19   TROUBLESHOOTING
Message Meaning and Action
Push in the TrayNone of the trays are properly inserted. 
Action: 
Push the all paper trays completely back into the printer.
Empty 
Exit TrayThe face down tray is full. 
Action: 
Remove the paper from the face down tray.
Replace Black 
Toner (K)The black toner cartridge is empty. 
Action: 
Replace the black toner cartridge. 
See Replacing the Toner Cartridges (TN-12BK/Y/M/C) on page 7-1.
Reinsert Black 
Toner (K)There is no black toner cartridge inserted in the printer or the cartridge is improperly 
set. 
Action: 
Grip the levers at each end of the black toner cartridge with your fingers, then push 
down firmly to rotate the levers forward to install the cartridge. 
See Replacing the Toner Cartridges (TN-12BK/Y/M/C) on page 7-1.
Operation Error 
Please Press SetThe request from the computer could not be printed. 
Action: 
Press the Form Feed/Set button and cancel printing. Check the printer driver settings 
and reprint.
Operation Denied 
While PrintingAn illegal operation was performed on the control panel during printing. 
Wait until printing finishes.
ServCallJ1This is a warning message. Contact your dealer or Brother Customer Service. 
Close 
Front CoverThe front cover is open. 
Action: 
Make sure that the front cover is properly closed.
Replace Magenta 
Toner (M)The magenta toner cartridge is empty. 
Action: 
Replace the magenta toner cartridge. 
See Replacing the Toner Cartridges (TN-12BK/Y/M/C) on page 7-1.
Reinsert Magenta 
Toner (M)There is no magenta toner cartridge inserted in the printer or the cartridge is improperly 
set. 
See Replacing the Toner Cartridges (TN-12BK/Y/M/C) on page 7-1.
Out of Memory 
Please Press SetThere is not enough memory available for the printer to function normally. 
Action: 
Press the Form Feed/Set button and cancel printing. Install a memory expansion card 
and reprint. 
See Adding Expansion Memory on page A-10. 
If you are unable to install a memory expansion card, try printing again after setting the 
printer driver as follows: 
• Turn off the Duplex Printing and Multiple Page settings.
• Change the setting in Document Types to Normal in the Graphics tab (Windows
®), 
or the General dialog box (Macintosh®). Note that this lowers image quality. 
See Help.
Pull out the (Y) 
toner sealA toner seal is still left in the yellow toner cartridge.
Action: 
Remove the top cover, then remove the toner seals that are still left in the yellow toner 
cartridge.
 
						

							TROUBLESHOOTING   5 - 20
Pull out the (M) 
toner sealA toner seal is still left in the magenta toner cartridge.
Action: 
Remove the top cover, then remove the toner seals that are still left in the magenta 
toner cartridge.
Pull out the (C) 
toner sealA toner seal is still left in the cyan toner cartridge.
Action: 
Remove the top cover, then remove the toner seals that are still left in the cyan toner 
cartridge.
Pull out the (K) 
toner sealA toner seal is still left in the black toner cartridge.
Action: 
Remove the top cover, then remove the toner seals that are still left in the black toner 
cartridge.
ID error for (Y) 
toner cartThis toner cartridge cannot be used. (ID error)
Action: 
Remove the top cover, then fit the proper Brother toner cartridge.
ID error for (M) 
toner cartThis toner cartridge cannot be used. (ID error)
Action: 
Remove the top cover, then fit the proper Brother toner cartridge.
ID error for (C) 
toner cartThis toner cartridge cannot be used. (ID error)
Action: 
Remove the top cover, then fit the proper Brother toner cartridge.
ID error for (K) 
toner cartThis toner cartridge cannot be used. (ID error)
Action: 
Remove the top cover, then fit the proper Brother toner cartridge.
ID error for Fuser 
unitMeaning: This fuser unit cannot be used. (ID error)
Action: 
Fit the proper Brother fuser unit.
ID error Please 
Press SetA F/W (firmware) error has occurred when downloading. 
Action: 
Press the Set button.
Address error 
Please Press SetA F/W (firmware) error has occurred when downloading. 
Action: 
Press the Set button.
Timeout Error 
Please Press SetA F/W (firmware) error has occurred when downloading. 
Action: 
Press the Set button.
Header Error 
Please Press SetA F/W (firmware) error has occurred when downloading. 
Action: 
Press the Set button.
Checksum Error 
Please Press SetA F/W (firmware) error has occurred when downloading. 
Action: 
Press the Set button.
Download N/A 
Please Press SetA F/W (firmware) error has occurred when downloading. 
Action: 
Press the Set button.
NO Network Please 
Press SetA F/W (firmware) error has occurred when downloading. 
Action: 
Press the Set button. Message Meaning and Action
 
						

							5 - 21   TROUBLESHOOTING
Erase Error Please 
Press SetA F/W (firmware) error has occurred when downloading. 
Action: 
Press the Set button.
Write Error Please 
Press SetA F/W (firmware) error has occurred when downloading. 
Action: 
Press the Set button.
Verify Error 
Please Press SetA F/W (firmware) error has occurred when downloading. 
Action: 
Press the Set button. Message Meaning and Action