Brother Hl 4200cn User Manual

							TROUBLESHOOTING   5 - 2
Power Problems
Symptom Possible Cause Action
No power Is the printer off? Press the I on the power switch to turn the 
printer
 on.
See Turning the Printer On and Off on page 
2-4.
Is the power cord loose or disconnected? Turn the printer off and connect the power 
cord properly. Turn the printer on again.
Is the printer connected to a correctly rated 
outlet/socket?Connect the printer to an AC power 
outlet/socket that you know works. Do not 
connect any other equipment to the 
outlet/socket. Do not connect the printer to 
an auxiliary power outlet on the back of a 
computer.
The printer frequently 
turns offIs the power cord loose or disconnected? Turn the printer off and connect the power 
cord correctly. Turn the printer on again.
The printer  is defective. Turn the printer off immediately, disconnect 
the power cord from the outlet/socket, and 
contact your dealer or Brother Customer 
Service.
 
						

							5 - 3   TROUBLESHOOTING
Printing Problems
Indicators are on, flashing, or off.
Symptom Possible Cause Action
The Alarm lamp is on Is there an error message on the control 
panel display?Check the message and rectify the error 
accordingly.
See What to Do When an Error Message 
Appears on page 5-16.
The Alarm lamp is 
flashingA problem that the user cannot rectify has 
occurred. Note the error code on the display, turn the 
printer off immediately, disconnect the 
power cord from the outlet/socket, and 
contact your dealer or Brother Customer 
Service.
The Ready lamp is 
offIs the control panel display on the menu 
screen?Press the Menu button on the control panel 
to go back to the print screen.
See Buttons on page 4-3.
The Ready lamp is 
not on or is not 
flashing after 
executing the print 
commandIs the parallel, USB, or Ethernet interface 
cable loose or disconnected?Turn the printer off and check the interface 
cable. If necessary, reconnect the cable.
Is  the network  card loose?  Turn the printer off and reinstall the network 
card into the printer.
Does the parallel, USB, or Ethernet 
interface cable meet the required printer 
specifications?Use only the recommended parallel or USB 
interface cables for the printer.
10Base-T and 100Base-TX Ethernet 
interface cables are compatible with the 
printer. Use twisted pair cables suitable for 
network connections. For best 
performance, we recommend that you use 
a Category 5 100Base-TX Ehternet cable.
Is the computer configured correctly? Check the following settings on your 
computer and reconfigure any that are not 
correct.
• Make sure that the appropriate printer 
driver for your operating system is 
installed.
• Make sure that the port is set correctly in 
the printer driver.
Is the printer’s IP address correct? (When 
using TCP/IP.)Call your system administrator to obtain a 
valid IP address. Use the printer 
configuration list to confirm the IP address.
 
						

							TROUBLESHOOTING   5 - 4
Cannot Print in Windows
The Ready lamp is 
not on or is not 
flashing after 
executing the print 
commandIs the printer properly configured for use 
through a network? (When on a network.)Print the printer configuration list to check 
the network settings.
Correct any inappropriate settings.
See the Network Users Guide on the 
CD-ROM.
The network has a problem. (When on a 
network).Check that the printer is on and execute the 
print command from the computer one 
more time. 
If the problem persists, call your system 
administrator.
Is the printer off? Press the I on the power switch to turn the 
printer on. 
See Turning the Printer On and Off on page 
2-4.
Printouts are not 
output from the 
Printer even though 
the Ready lamp is on 
or flashingThere may be data remaining in the printer. Cancel printing or force the remaining data 
to be printed out.
See Cancel Printing on page 2-13.
Symptom Possible Cause Action
The printer does not 
printExample for Windows
® XP
Does Pause Printing appear in the 
printer window?When printing stops because of an error, 
the printer sometimes switches to the 
Pause Printing state. Follow the steps 
below to release the printer from the Pause 
Printing state.
1. On the Start menu, click Printers and 
Faxes.
2. Double-click the appropriate printer.
3. In the printer window, click the Printer 
menu.
4. On the Printer menu, if Pause Printing 
is selected, click it to unselect it.
Is the printer off? Press the I on the power switch to turn the 
printer on.
See Turning the Printer On and Off on page 
2-4.
Is the parallel, USB, or Ethernet interface 
cable loose or disconnected?Turn the printer off and check the interface 
cable. If necessary, reconnect it, then turn 
the printer back on.
Cannot print with 
TCP/IPIs the printer’s IP address set correctly? 
(When using TCP/IP.)The IP address might be different. Call your 
system administrator and set the correct IP 
address.
Use the printer configuration list to confirm 
the current IP address.
Is there a reception filter? Call your system administrator to find out if 
there is a reception filter set. Symptom Possible Cause Action
 
						

							5 - 5   TROUBLESHOOTING
Cannot Print from a Macintosh® Computer
An error message 
appears on the 
computer screenA printer error has occurred. Check the message and rectify the error 
accordingly.
Symptom Possible Cause Action
The printer does not 
appear in the 
Chooser windowIs the printer off? Press the I on the power switch to turn the 
printer on. 
See Turning the Printer On and Off on page 
2-4.
Is the USB or Ethernet interface cable loose 
or disconnected?Turn the printer off and check the interface 
cable. If necessary, reconnect it, then turn 
the printer back on.
Is  the network  card loose or  disconnected? Turn the printer off and reinstall the network 
card into the printer, then turn the printer 
back on.
Are the zone and printer names correctly 
specified?The zone or printer names might be 
incorrect. Ask your system administrator for 
the correct settings. 
Use the printer configuration list to confirm 
the current printer settings. 
See Confirming Printer Configuration and 
Network Settings on page 7-19.
An error message 
appears on the 
computer screenAre you using the appropriate Mac OS
®?  Print from a computer with an operating 
system compatible with the printer. This 
printer supports Mac OS
®8.1 to 
Mac OS®X.
A print error has occurred. Check the message and rectify the error 
accordingly. Symptom Possible Cause Action
 
						

							TROUBLESHOOTING   5 - 6
Print Quality Problems
Blank or Completely Black Pages are Output
Symptom Possible Cause Action
Nothing is printed Two or more sheets may be feeding at 
once.Remove the paper stack from the tray, fan 
it, and reinsert it.
The print head cartridge is old or damaged. Replace the print head cartridge. 
See Replacing the Print Head Cartridge 
(PH-12CL) on page 7-5.
The power supply is defective. Contact your dealer or Brother Customer 
Service.
Output sheets are 
completely blackThe print head cartridge is old or damaged. Replace the print head cartridge.
See Replacing the Print Head Cartridge 
(PH-12CL) on page 7-5.
The power supply is defective. Contact your dealer or Brother Customer 
Service.
 
						

							5 - 7   TROUBLESHOOTING
Faded or Dirty Printouts, White Areas (drop-outs), Creases, Blurs
Symptom Possible Cause Action
Faded printouts Is the media suitable? Replace the media with a recommend size 
and type, and confirm that your printer 
driver settings are correct. 
See Suitable and Unsuitable Paper Types 
on page 3-1
Is the paper damp? Replace the paper. 
See Loading Paper on page 3-7.
The print head cartridge is old or damaged. Replace the print head cartridge. 
See Replacing the Print Head Cartridge 
(PH-12CL) on page 7-5.
Is the printer driver’s toner save function 
active?In the printer driver, deactivate the toner 
save function on the Graphics tab 
(Windows
®), or the General dialog box 
(Macintosh®). 
See Help.
The power supply is defective. Contact your dealer or Brother Customer 
Service.
Dirty spots are 
printedIs the media suitable? Are you using 
preprinted or inkjet paper?Replace the media with a recommend size 
and type, and confirm that your printer 
driver settings are correct. 
See Suitable and Unsuitable Paper Types 
on page 3-1.
The print head cartridge is old or damaged. Replace the print head cartridge. 
See Replacing the Print Head Cartridge 
(PH-12CL) on page 7-5.
Vertical black lines The print head cartridge, transfer roll 
cartridge or fuser unit is old or damaged.Check the print head cartridge, transfer roll 
cartridge and fuser unit and replace them 
as necessary.
See Replacing the Print Head Cartridge 
(PH-12CL) on page 7-5.
See Replacing the Transfer Roll Cartridge 
(TR-11CL) on page 7-11.
See Replacing the Fuser unit (FP-12CL) on 
page 7-14.
Recurring smudges Dirt in the paper path. Print several blank sheets.
The print head cartridge, transfer roll 
cartridge or fuser unit is old or damaged.Check the print head cartridge, transfer roll 
cartridge and fuser unit and replace them 
as necessary.
See Replacing the Print Head Cartridge 
(PH-12CL) on page 7-5.
See Replacing the Transfer Roll Cartridge 
(TR-11CL) on page 7-11.
See Replacing the Fuser unit (FP-12CL) on 
page 7-14
 
						

							TROUBLESHOOTING   5 - 8
Ink smears when 
rubbed.Is the paper damp? Replace the paper.
See Loading Paper on page 3-7.
Is the media suitable? Replace the media with a recommend size 
and type, and confirm that your printer 
driver settings are correct.
See Suitable and Unsuitable Paper Types 
on page 3-1.
Hair-like marks 
appear around black 
halftone printingThe paper was left unwrapped for a long 
time (especially in a dry environment).Replace the paper. 
See Loading Paper on page 3-7.
Shadows appear 
around areas of 
dense black printing.Is the media suitable? Replace the media with a recommend size 
and type, and confirm that your printer 
driver settings are correct. 
The transfer roll cartridge is old or 
damaged.Replace the transfer roll cartridge. 
See Replacing the Transfer Roll Cartridge 
(TR-11CL) on page 7-11.
Ghost image  Did you print an Adobe Illustrator file with 
the Registration Mark option selected in 
the PostScript driver?Select the AI Registration color setting in 
the printer driver.  Symptom Possible Cause Action
 
						

							5 - 9   TROUBLESHOOTING
White spots appear 
in areas of dense 
black printing.Is the media suitable? 
Is the media folded or creased?Replace the media with a recommend size 
and type, and confirm that your printer 
driver settings are correct. 
See Suitable and Unsuitable Paper Types 
on page 3-1
The print head cartridge is old or damaged. Replace the print head cartridge. 
See Replacing the Print Head Cartridge 
(PH-12CL) on page 7-5.
Color around the 
edge of printing is 
incorrect.Is the color registration correctly adjusted? Adjust the color registration. 
See Adjusting Color Registration on page 
1-1.
Partial blanks Is the paper damp? Replace the paper. 
See Loading Paper on page 3-7.
Is the media suitable? Replace the media with a recommend size 
and type, and confirm that your printer 
driver settings are correct. 
Is the transfer roll cartridge or fuser unit 
properly installed in the printer?Make sure that the transfer roll cartridge or 
fuser unit is properly installed. 
See Replacing the Transfer Roll Cartridge 
(TR-11CL) on page 7-11.
See Replacing the Fuser unit (FP-12CL) on 
page 7-14.
Vertical  blanks Is the print head cartridge properly installed 
in the printer?Make sure that the print head cartridge is 
properly installed. 
See Replacing the Print Head Cartridge 
(PH-12CL) on page 7-5.
The print head cartridge, transfer roll 
cartridge, or fuser unit is old or damaged.Check the print head cartridge, transfer roll 
cartridge and fuser unit and replace them 
as necessary. 
See Replacing the Print Head Cartridge 
(PH-12CL) on page 7-5.
See Replacing the Transfer Roll Cartridge 
(TR-11CL) on page 7-11.
See Replacing the Fuser unit (FP-12CL) on 
page 7-14. Symptom Possible Cause Action
 
						

							TROUBLESHOOTING   5 - 10
When duplex printing on 
non-recommended paper, white spots 
appear.Adjust the BTR CurrentAdj. setting on the 
control panel according to the type of media 
that is being used.See BTR CurrentAdj on 
page 4-10.
When duplex printing, white  spots appear. BTR CurrentAdj. setting may not be set to 0 
for all media types.
Set the BTR CurrentAdj. to 0 for all media 
types, using the control panel. See BTR 
CurrentAdj on page 4-10.
When duplex printing on 
non-recommended paper, toner appears 
scattered and the print result is blurred.Adjust the BTR CurrentAdj. setting on the 
control panel according to the type of media 
that is being used. See BTR CurrentAdj on 
page 4-10.
When duplex printing on recommended 
paper, toner appears scattered and the 
print result is blurred.BTR CurrentAdj. setting may not be set to 0 
for all media types.
Set the BTR CurrentAdj. to 0 for all media 
types, using the control panel. See BTR 
CurrentAdj on page 4-10.
When duplex printing on 
non-recommended paper, print result 
appears bluish.Change the BTR CurrentAdj. setting on the 
control panel according to the type of media 
that is being used.See BTR CurrentAdj on 
page 4-10.
When duplex printing on recommended 
paper, print result appears bluish.BTR CurrentAdj. setting may not be set to 0 
for all media types.
Set the BTR CurrentAdj. to 0 for all media 
types, using the control panel. See BTR 
CurrentAdj on page 4-10. Symptom Possible Cause Action
 
						

							5 - 11   TROUBLESHOOTING
Unsatisfactory Printing
Creased paper Is the paper damp? Replace the paper. 
See Loading Paper on page 3-7.
Is the media suitable? 
Are you using creased paper?Replace the media with a recommend size 
and type, and confirm that your printer 
driver settings are correct. 
See Suitable and Unsuitable Paper Types 
on page 3-1.
Is the paper tray properly inserted into the 
printer?Push the paper tray completely back into 
the printer.
Is there any paper or a foreign object 
jammed in the printer?Turn the power off and remove the jammed 
paper or foreign object. 
If you cannot remove the obstruction, turn 
the printer off and contact your dealer or 
Brother Customer Service. Do not attempt 
to disassemble the printer.
Is the transfer roll cartridge or fuser unit 
properly installed in the printer?Make sure that the transfer roll cartridge 
and fuser unit are properly installed. 
See Replacing the Transfer Roll Cartridge 
(TR-11CL) on page 7-11.
See Replacing the Fuser unit (FP-12CL) on 
page 7-14.
Slanted printing, 
Incorrectly positioned 
printingAre the paper guides in the paper tray set 
correctly?In the paper tray, set the side and end 
guides to their correct positions. 
See Load Paper in the Paper Tray on page 
3-7.
See Load A5 Paper in the Paper 
Tray/Changing the Paper Size from A5 on 
page 3-10.
Is the paper guide in the multi-purpose tray 
set at the correct mark?Set the paper guide in the multi-purpose 
tray at the correct mark. 
See Load Paper into the Multi-purpose Tray 
on page 3-16.
Did you install the A5 spacer when loading 
A5 paper into the paper tray?Make sure that the A5 spacer is properly 
installed next to the end guide in the paper 
tray. 
See Load A5 Paper in the Paper 
Tray/Changing the Paper Size from A5 on 
page 3-10. Symptom Possible Cause Action