Brother DCP 9040CN User Manual

							Troubleshooting and routine maintenance
69
C
Document jamsC
If the document is jammed, follow the steps 
below.
Document is jammed in the top of the 
ADF unit
C
The document may get jammed if it is not 
inserted or fed properly, or if it is too long. 
Follow the steps below to clear a document 
jam.
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document out to the 
left.
 
dClose the ADF cover.
ePress Stop/Exit.
Document is jammed under the 
document cover
C
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
right.
 
dClose the document cover.
ePress Stop/Exit.
Document is jammed at the output 
tray
C
aTake out any paper from the ADF that is 
not jammed.
bPull the jammed document out to the 
right.
 
cPress Stop/Exit.
 
						

							70
Paper jamsC
To clear paper jams, please follow the steps 
in this section.
HOT SURFACE 
After you have just used the machine, some 
internal parts of the machine will be 
extremely hot. When you open the front or 
back cover of the machine, DO NOT touch 
the shaded parts shown in the illustration.
 
 
Note
The LCD names for the paper trays are as 
follows:
• Standard paper tray: Tray 1
• Multi-purpose tray: MP Tray
 
Paper is jammed in the MP trayC
If the LCD shows Jam MP Tray, follow 
these steps:
 
Jam MP Tray
aRemove the paper from the MP Tray.
bRemove any jammed paper from in and 
around the MP tray.
 
cClose the MP tray. Then, open the front 
cover and close it to reset the machine. 
Open the MP tray again.
dFan the paper stack, and then put it back 
in the MP tray
 
eWhen loading paper in the MP tray, 
make sure that the paper stays under 
the maximum paper height guides on 
both sides of the tray.
 
 
						

							Troubleshooting and routine maintenance
71
C
Paper is jammed in Paper Tray 1 C
If the LCD shows Jam Tray 1, follow these 
steps.
 
Jam Tray 1
aPull the paper tray completely out of the 
machine.
 
bUse both hands to slowly pull out the 
jammed paper.
 
cMake sure the paper is below the 
maximum paper mark of the paper tray. 
While pressing the green paper-guide 
release lever, slide the paper guides to 
fit the paper size. Make sure that the 
guides are firmly in the slots.
dPut the paper tray firmly back in the 
machine.
Paper is jammed inside the machineC
If the LCD shows Jam Inside, follow these 
steps.
 
Jam Inside
aPull the paper tray completely out of the 
machine.
 
bUse both hands to slowly pull out the 
jammed paper.
 
 
						

							72
cPress the front cover release button and 
then open the front cover. 
 
dHold the green handle of the drum unit. 
Lift the drum unit up and then pull it out 
until it stops.
 
 
						

							Troubleshooting and routine maintenance
73
C
eRelease the gray lock lever (1) that is on 
the left side of the machine. Lift the front 
of the drum unit up and pull the drum 
unit completely out of the machine using 
the green handles on the drum unit.
 
CAUTION 
Hold the handles of drum unit when you 
carry it. DO NOT hold the sides of the drum 
unit.
 
 
 
We recommend that you place the drum 
unit on a clean, flat surface with a piece of 
disposable paper underneath it in case you 
accidentally spill or scatter toner.
  
To prevent damage to the machine from 
static electricity, DO NOT touch the 
electrodes shown in the illustration.
 
 
1
 
						

							74
fThe jammed paper may be pulled out 
with the toner cartridge and drum unit 
assembly, or this may release the paper 
so you can pull it out of the paper tray 
opening.
 
gPut the drum unit back in the machine as 
follows.
1Make sure that the gray lock 
lever (1) is in the up position and 
put the drum unit in the machine. 
Push down the gray lock lever (1).
 
1
1
 
						

							Troubleshooting and routine maintenance
75
C
Note
When you put the drum unit in the 
machine, match the green guides (1) of 
the drum unit handle to the green 
arrows (2) on both sides of the machine.
 
 
2Push the drum unit in until it stops. 
hClose the front cover of the machine. 
iPut the paper tray firmly back in the 
machine.
2
1
2
1
 
						

							76
Paper is jammed at the back of the 
machine
C
If the LCD shows Jam Rear, follow these 
steps:
 
Jam Rear
aPress the cover release lever to open 
the front cover.
 
bHold the green handle of the drum unit. 
Lift the drum unit up and then pull it out 
until it stops.
 
cOpen the back cover.  
 
						

							Troubleshooting and routine maintenance
77
C
dPull down the two green levers, one on 
the left-hand-side and one on the right-
hand-side, as shown in the illustration 
below, and then fold down the fuser 
cover (1). 
 
HOT SURFACE 
After you have just used the machine, some 
internal parts of the machine will be 
extremely hot. When you open the front or 
back cover of the machine, DO NOT touch 
the shaded parts shown in the illustration.
 
 
eUsing both hands, gently pull the 
jammed paper out of the fuser unit.
 
fClose the fuser cover (1) and lift the two 
green levers at the left and right hand 
sides.
 1
1
 
						

							78
gClose the back cover. 
hPut the drum unit and toner cartridge 
assembly back in the machine.
 
iClose the front cover of the machine. 
Paper is jammed underneath 
Paper Tray 1 or in the fuser unit 
(DCP-9042CDN only)
C
If the LCD shows Jam Duplex, follow these 
steps:
 
Jam Duplex
aPull the paper tray completely out of the 
machine and check inside the machine.