Home > Brother > Printer > Brother DCP 8045D User Manual

Brother DCP 8045D User Manual

    Download as PDF Print this page Share this page

    Have a look at the manual Brother DCP 8045D User Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 331 Brother manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.

    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   14 - 6
    1Pull the paper tray completely out of the DCP.
    2Pull the jammed paper up and out of the DCP.
    3Press the cover release button and then open the front cover.
    4Pull out the drum unit assembly. Pull the jammed paper up and 
    out of the DCP. If you cannot remove the drum unit assembly 
    easily at this time, do not use extra force. Instead, pull the edge 
    of the jammed paper from the paper tray.
     
    						
    							14 - 7   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    WARNING
    To prevent damage to the DCP caused by static electricity, do not 
    touch the electrodes shown in the following diagram.
    5Open the back output tray. Pull the jammed paper out of the 
    fuser unit. If the paper jam can be cleared, go to Step 7. 
    If you have to pull the paper toward the back of the DCP, the 
    fuser may get dirty with toner powder and it may scatter on the 
    next printouts. Print a few copies of the test page until the 
    scattering of toner stops.
     
    						
    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   14 - 8
    WARNING
    After you have just used the DCP, some internal parts of the DCP are 
    extremely HOT! Wait for the DCP to cool down before you touch the 
    internal parts of the DCP.
    6Open the jam clear cover (fuser cover). Pull the jammed paper 
    out of the fuser unit.
    7Close the jam clear cover. Close the back output tray.
    HOT!
    Back view
    Jam Clear Cover
    (Fuser Cover)
     
    						
    							14 - 9   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    8Push the lock lever down and take the toner cartridge out of the 
    drum unit. Take out the jammed paper if there is any inside the 
    drum unit. Then put the toner cartridge back in the drum unit.
    9Put the drum unit assembly back in the DCP.
    10Put the paper tray in the DCP.
    11Close the front cover.
    Paper is jammed in the duplex tray (For DCP-8045D)
    1Pull the duplex tray and paper tray out of the DCP.
    2Pull the jammed paper out of the DCP.
     
    						
    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   14 - 10
    3Put the duplex tray and paper tray back into the DCP.
    ■The Jam Duplex message appears if you remove a sheet 
    of paper from the Face Down Output Tray after only one side 
    has printed.
    ■If the Paper Adjustment Lever for Duplex Printing is not set 
    correctly for the paper size, paper jams may occur and the 
    printing will be out of position on the page. (See To use 
    Automatic Duplexing for copy and print operations (For 
    DCP-8045D) on page 2-11.)
     
    						
    							14 - 11   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    If you are having difficulty with your DCP
    If the copy looks good, the problem is probably not your DCP. Check 
    the chart below and follow the troubleshooting tips.
    DIFFICULTYSUGGESTIONS
    Printing
    Condensed print and 
    horizontal streaks or the top 
    and bottom of sentences are 
    cut off.If the copy looks bad, clean the scanner area. If there is still problem, 
    call Brother Customer Service at 1-800-284-4329 (in USA) or 
    1-877-BROTHER (in Canada) or your dealer for service.
    Poor quality print. See Improving the print quality on page 14-14.
    Vertical black lines. Your DCP’s primary corona wire for printing may be dirty. Clean your 
    primary corona wire (see Cleaning the drum unit on page 14-23). If the 
    problem continues, call Brother Customer Service at 
    1-800-284-4329 (In USA) or 1-877-BROTHER (In Canada).
    Copy Quality Difficulties
    Vertical streaks appear in 
    copies.Sometimes you may see vertical streaks on your copies. Either the 
    scanner or the primary corona wire for printing is dirty. Clean them both. 
    (Se e Cleaning the scanner
     on page 14-21 and Cleaning the drum unit
     
    on page 14-23.)
    Printer Difficulties
    The DCP does not print. Check the following:
     The DCP is plugged in and the power switch is turned On. (See Quick 
    Setup Guide on page 5.) 
     The toner cartridge and drum unit are installed properly. (See 
    Replacing the drum unit on page 14-30.)
     The interface cable is securely connected between the DCP and 
    computer. (See Quick Setup Guide.) 
     Check to see if LCD is showing an error message. (See Error 
    messages on page 14-1.)
    The DCP prints unexpectedly 
    or it prints garbage.Reset the DCP or turn it off and then on again. Check the primary 
    settings in your application software to make sure it is set up to work with 
    your DCP.
    The DCP prints first couple of 
    pages correctly, then some 
    pages have text missing.Your computer is not recognizing the printer’s input buffer full signal. 
    Please make sure to connect the DCP cable correctly.
    The DCP cannot print full 
    pages of a document.
    Out of Memory message 
    occurs.Reduce the printing resolution. Reduce the complexity of your 
    document and try again. Reduce the graphic quality or the number of 
    font sizes within your application software. 
    My headers or footers appear 
    when I view my document on 
    the screen but do not appear 
    when I print them.Most laser printers have a restricted area that will not accept print. 
    Usually these are the first two lines and last two lines, leaves 62 
    printable lines. Adjust the top and bottom margins in your document to 
    allow for this.
    Scanning Difficulties
    TWAIN errors appear while 
    scanning.Make sure the Brother TWAIN driver is selected as the primary source. 
    In PaperPort
    ®, click Scan in the File menu and select the Brother 
    TWAIN driver.
     
    						
    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   14 - 12
    Software Difficulties
    Cannot install software or 
    print.Run the MFC-Pro Suite Repair and Install program on the CD-ROM. 
    This program will repair and reinstall the software.
    Cannot perform ‘2 in 1 or 4 in 1’ 
    printing.Check that the paper size setting in the application and in the printer 
    driver are the same.
    Cannot print when using 
    Adobe Illustrator.Try to reduce the print resolution.
    When using ATM fonts, some 
    characters are missing or 
    some characters are printed in 
    their place.If you are using Windows
    ® 98/98SE/Me, select ‘Printer Settings’ from 
    the ‘Start’ menu. Select the properties of the ‘Brother DCP-8040 or 
    DCP-8045D (USB) Printer’. Click ‘Spool Setting’ on the ‘Details’ tab. 
    Select ‘RAW’ from ‘Spool Data Format.’
    “Unable to write to LPT1” or 
    “LPT1 already in use” Error 
    Message appears.1. Make sure the DCP is on (plugged into the AC power outlet) and 
    turned the power switch on. and that it is connected directly to the 
    computer using the bundled IEEE-1284 bi-directional parallel cable. 
    The cable must not go through another peripheral device (such as a 
    Zip Drive, External CD-ROM Drive, or Switch box).
    2. Make sure the DCP is not displaying an error message on the LCD 
    Display.
    3. Make sure no other device drivers, which also communicate through 
    the parallel port, are running automatically when you boot up the 
    computer (such as, drivers for Zip Drives, External CD-ROM Drive, 
    etc.) Suggested areas to check: (Load=, Run=command lines in the 
    win.ini file or the Statup Group
    )
    4. Check with you computer manufacturer to confirm that the computer’s 
    parallel port settings in the BIOS are set to support a bi-directional 
    machine; i.e. (Parallel Port Mode – ECP) “MFC is Busy” Error Message 
    appears.
    “MFC  Connect  Failure” If the DCP is not connected to your PC and you have loaded the Brother 
    software, the PC will show ‘MFC Connect Failure’ each time you restart 
    Windows
    ®. You can ignore this message or you can turn it off as follows.
    Double-click “	ool\WarnOFF.REG” from the supplied CD-ROM.
    The Scan key on the DCP’s control panel will not work unless you restart 
    your PC with the DCP connected. To turn it back on, Double-click 
    “	ool\WarnON.REG” from the supplied CD-ROM.
    Paper Handling Difficulties
    The DCP does not load paper. 
    The LCD shows Check 
    Paper or Paper Jam.Check to see if the Check Paper or Paper Jam message appears on 
    the LCD. If it is empty, load a new stack of paper into the paper tray. If 
    there is paper in the paper tray, make sure it is straight. If the paper is 
    curled, you should straighten it. Sometimes it is helpful to remove the 
    paper, turn the stack over and put it back into the paper tray. Reduce the 
    amount of paper in the paper tray, and then try again. Check that the 
    manual feed mode or MP tray or MP mode is not selected in the printer 
    driver.
    The DCP does not feed paper 
    from the manual feed tray.Reinsert the paper firmly, load one sheet at a time. Make sure that 
    manual feed mode or MP mode is selected in the printer driver.
    How can I load envelopes? You can load envelopes from the manual feed or MP tray. Your 
    application software must be set up to print the envelope size you are 
    using. This is usually done in the Page Setup or Document Setup menu 
    of your software. Refer to your software application manual. 
    What paper can I use? You can use plain paper, envelopes, transparencies and labels that are 
    made for laser machines. (For information on paper you can use, see 
    Printer operation keys on page 6-16.)
    How can I clear paper jams? See Paper jams on page 14-5.
    DIFFICULTYSUGGESTIONS
     
    						
    							14 - 13   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    Print Quality Difficulties
    Printed pages are curled. Thin or thick paper below the standard can cause this problem. Make 
    sure you select the Paper Type that suits the media type you use. (See 
    Setting the Paper Type on page 4-1 and Media Type on page 7-4.)
    Printed  pages are smeared. The Paper Type setting may be incorrect for the type of print media you 
    are using—OR—The print media may be too thick or have a rough 
    surface. (See Setting the Paper Type on page 4-1 and Media Type on 
    page 7-4.)
    Printouts  are  too  light. Set Toner Save mode to off in the Advance tab in the printer driver. (See 
    Toner Save Mode on page 7-6.)
    Network Difficulties
    I cannot print over the Network Make sure that your DCP is powered on and is On Line and in Ready 
    mode. Press the Test switch. Then the current settings of the NC-9100h 
    are printed.Verify that the cabling and Network connections are good. If 
    possible, try connecting the DCP to a different port on your hub using a 
    different cable. Check to see if there is any LED activity. The NC-9100h 
    has a two color LED for diagnosing problems.
    DIFFICULTYSUGGESTIONS
     
    						
    							TROUBLESHOOTING AND ROUTINE MAINTENANCE   14 - 14
    Improving the print quality
    This section provides information on the following topics:
    Examples of poor print 
    qual ityRecommendation
    FaintCheck the printer’s environment. Conditions such as humidity, high 
    temperatures, and so on may cause this print fault. (See Choosing a 
    location on page x.)
    If the whole page is too light, Toner Save mode may be on. Turn off 
    Toner Save mode in the printer Properties tab of the driver.
    —OR—
    If your DCP is not connected to a computer, turn off Toner Save mode 
    in the DCP itself. (See Toner Save
     on page 4-4.)
    Try installing a new toner cartridge. (See Replacing the toner cartridge
     
    on page 14-24.)
    Try installing a new drum unit. (See Replacing the drum unit
     on page 
    14-30.)
    Gray backgroundMake sure that you use paper that meets the recommended 
    specifications. (See About paper on page 2-1.)
    Check the printer’s environment - high temperatures and high humidity 
    can increase the amount of background shading. (See Choosing a 
    location on page x.)
    Use a new toner cartridge. (See Replacing the toner cartridge on page 
    14-24.)
    Use a new drum unit. (See Replacing the drum unit on page 14-30.)
    GhostMake sure you use paper that meets our specifications. Rough-surfaced 
    paper or thick print media may cause this problem.
    Make sure that you choose the appropriate media type in the printer 
    driver. (See About paper
     on page 2-1.)
    Try using a new drum unit. (See Replacing the drum unit on page 
    14-30.)
    Toner specksMake sure that you use paper that meets our specifications. 
    Rough-surfaced paper may cause the problem. (See About paper on 
    page 2-1.)
    The drum unit may be damaged. Put in a new drum unit. (See Replacing 
    the drum unit
     on page 14-30.)
    Hollow printMake sure that you use paper that meets our specifications. (See About 
    paper on page 2-1.)
    Choose Thick paper mode in the printer driver, or use thinner paper 
    than you are currently using.
    Check the printer’s environment because conditions such as high 
    humidity can cause hollow print. (See Choosing a location on page x.)
    All blackYou may clear the problem by cleaning the primary corona wire inside 
    the drum unit by sliding the blue tab. Make sure you return the blue tab 
    to the home position (
    ▲). (Se e Cleaning the drum unit on page 14-23.)
    The drum unit may be damaged. Put in a new drum unit. (See Replacing 
    the drum unit on page 14-30.)
    ABCDEFGH
    abcdefghijk
    ABCD
    abcde
    01234
    CDEF
    defgBC
    bcd23
    ABCDEFGH
    abcdefghijk
    ABCD
    abcde
    01234
    ABCDEFGH
    abcdefghijk
    ABCD
    abcde
    01234
     
    						
    							14 - 15   TROUBLESHOOTING AND ROUTINE MAINTENANCE
    White Spots on black text 
    and graphics at 3.7 in. 
    (94 mm) intervals
    Black Spots at 3.7 in. 
    (94 mm) intervalsIf the problem is not solved after printing a few pages, the drum unit may 
    have glue from label stock on the OPC drum surface.
    Clean the drum unit as follows:
    1 Position the print sample in front of the drum unit, and find the exact 
    position of the poor print.
    2 Turn the drum unit gear by hand while looking at the surface of the 
    OPC drum.
    Caution
    Do not touch the photosensitive drum with your fingers.
    3 When you have located the mark on the drum that matches the print 
    sample, wipe the surface of the OPC drum with a cotton swab until 
    the dust or paper powder on the surface comes off.
    Caution
    Do not try to clean the surface of the photosensitive drum with a sharp 
    object, such as a ball-point pen, and so on.
    The drum unit may be damaged. Put in a new drum unit. (See Replacing 
    the drum unit on page 14-30.)
    Examples of poor print 
    qualityRecommendation
    3.7 in.
    (94 mm)
    3.7 in.
    (94 mm)
    3.7 in.
    (94 mm)
    3.7 in.
    (94 mm)
    Photosensitive drum
     
    						
    All Brother manuals Comments (0)

    Related Manuals for Brother DCP 8045D User Manual