Brother Dcp 395cn User Manual

							
Safety and Legal69
A
Important safety instructionsA
1 Read all of these instructions.
2 Save them for later reference.
3 Follow all warnings and instructions marked on the product.
4 DO NOT use this product near water.
5 DO NOT place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.
6 Slots and openings in the cabinet and the back or bottom are provided for ventilation. To  ensure reliable operation of the product and to protect it from overheating, these openings 
must not be blocked or covered. The openings should never be blocked by placing the product 
on a bed, sofa, rug, or other similar surface. This product should never be placed near or over 
a radiator or heater. This product should never be placed in a built-in installation unless 
adequate ventilation is provided.
7 DO NOT allow anything to rest on the power cord. DO NOT place this product where people  can walk on the cord.
8 If an extension cord is used with this product, make sure that the total ampere ratings of the  products plugged into the extension cord do not exceed the extension cord ampere rating. 
Also, make sure that the total of all products plugged into the AC power outlet does not exceed 
15 amperes (USA only).
9 DO NOT place anything in front of the machine that will block printing. DO NOT place anything  in the path of printing.
10 Wait until pages have exited the machine before picking them up.
11 Never push objects of any kind into this product through cabinet slots, since they may touch  dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never 
spill liquid of any kind on the product. DO NOT attempt to service this product yourself because 
opening or removing covers may expose you to dangerous voltage points and other risks and 
may void your warranty. Refer all servicing to a Brother Authorized Service Center. For the 
location of your nearest Brother Authorized Service Center, please call the following:
In USA:  1-877-BROTHER (1-877-276-8437)
In Canada:  1-877-BROTHER
12 Unplug this product from the AC power outlet and refer all servicing to Brother Authorized  Service Personnel under the following conditions: 
„ If liquid has been spilled into the product.
„ If the product has been exposed to rain or water.
„ If the product does not operate normally when the operating instructions are followed, 
adjust only those controls that are covered by the operating instructions. Improper 
adjustment of other controls may result in damage and will often require extensive work by 
a qualified technician to restore the product to normal operation.
„ If the product has been dropped or the cabinet has been damaged.
„ If the product exhibits a distinct change in performance, indicating a need for service.
 
						

							
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13 To protect your product against power surges, we recommend the use of a power protection device (Surge Protector).
14 To reduce the risk of fire, electric shock and injury to people, note the following: „DO NOT use this product near appliances that use water, a swimming pool, or in a wet 
basement.
„ DO NOT use the machine during an electrical storm (there is the remote possibility of an 
electrical shock) or to report a gas leak in the vicinity of the leak.
„ DO NOT attempt to operate the machine during an electrical storm or gas leak.
Federal Communications Commission (FCC) Declaration of 
Conformity (USA only)A
declares, that the product
Product Name: DCP-395CN
comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This 
device may not cause harmful interference, and (2) this device must accept any interference 
received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection 
against harmful interference in a residential installation. This equipment generates, uses, and can 
radiate radio frequency energy and, if not installed and used in accordance with the instructions, 
may cause harmful interference to radio communications. However, there is no guarantee that 
interference will not occur in a particular installation. If this equipment does cause harmful 
interference to radio or television reception, which can be determined by turning the equipment 
off and on, the user is encouraged to try to correct the interference by one or more of the following 
measures: 
„ Reorient or relocate the receiving antenna.
„ Increase the separation between the equipment and receiver. 
„ Connect the equipment into an outlet on a circuit different from that to which the receiver is 
connected. 
„ Call the dealer or an experienced radio/TV technician for help. 
„ This transmitter must not be co-located or operated in conjunction with any other antenna or 
transmitter.
Responsible Party: Brother International Corporation
100 Somerset Corporate Boulevard
Bridgewater, NJ 08807-0911 USA
TEL: (908) 704-1700
 
						

							
Safety and Legal71
A
WARNING 
For protection against the risk of electrical shock, always disconnect all cables from the wall 
outlet before servicing, modifying or installing the equipment.
 
IMPORTANT
Changes or modifications not expressly approved by Brother Industries, Ltd. could void the 
users authority to operate the equipment.
 
Brother cannot accept any financial or other responsibilities that may be the result of your 
use of this information, including direct, special or consequential damages. There are no 
warranties extended or granted by this document.
This machine has been certified to comply with FCC standards, which are applied to the 
USA only.
Industry Canada Compliance Statement (Canada only)A
This Class B digital apparatus complies with Canadian ICES-003. 
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Operation is subject to the following two conditions: 
(1) this device may not cause interference, and (2) this device must accept any interference, 
including interference that may cause undesired operation of this device.
LAN connectionA
CAUTION 
DO NOT connect this product to a LAN connection that is subject to over-voltages.
 
 
						

							
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International ENERGY STAR® Qualification StatementA
The purpose of the International ENERGY STAR® Program is to promote the development and 
popularization of energy-efficient office equipment.
As an ENERGY STAR
® Partner, Brother Industries, Ltd. has determined that this product meets 
the ENERGY STAR
® specifications for energy efficiency.
 
 
						

							
Safety and Legal73
A
Legal limitations for copyingA
Color reproductions of certain documents are illegal and may result in either criminal or civil 
liability. This memorandum is intended to be a guide rather than a complete listing of every 
possible prohibition. In case of doubt, we suggest that you check with counsel as to any particular 
questionable documents.
The following documents issued by the United States/Canadian Government or any of its 
Agencies may not be copied:„ Money
„ Bonds or other certificates of indebtedness
„ Certificates of Deposit
„ Internal Revenue Stamps (canceled or uncanceled)
„ Selective Service or draft papers
„ Passports
„ United States/Canadian Postage Stamps (canceled or uncanceled)
„ Food Stamps
„ Immigration Papers
„ Checks or drafts drawn by Governmental agencies
„ Identifying badges or insignias
Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for ‘fair use’. 
Multiple copies would indicate improper use.
Works of art should be considered the equivalent of copyrighted works.
Licenses and Certificates of Title to motor vehicles may not be copied under certain 
state/provincial laws.
 
						

							
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TrademarksA
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the 
United States and other countries. 
Microsoft, Windows and Windows Server are registered trademarks of Microsoft Corporation in 
the United States and/or other countries.
Macintosh and TrueType are registered trademarks of Apple Inc.
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of 
Nuance Communications, Inc. or its affiliates in the United States and/or other countries.
Microdrive is a trademark of International Business Machines Corporation.
CompactFlash is a registered trademark of SanDisk Corporation.
Memory Stick is a trademark of Sony Corporation.
MultiMediaCard is a trademark of Infineon Technologies and licensed to the MultiMediaCard 
Association.
xD-Picture Card is a trademark of FUJIFILM Corporation, Toshiba Corporation and Olympus 
Optical Co. Ltd.
PictBridge is a trademark.
Memory Stick PRO, Memory Stick PRO Duo, Memory Stick Duo, MagicGate Memory Stick, 
Memory Stick Micro and M2 are trademarks of Sony Corporation.
FaceFilter Studio is a trademark of Reallusion, Inc.
All other trademarks are the property of their respective owners.
 
						

							
75
B
B
Troubleshooting B
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be 
made from within  that country.
 
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at 
http://solutions.brother.com
.
If you are having difficulty with your machineB
Troubleshooting and Routine 
Maintenance
B
Printing
DifficultySuggestions
No  printout Check the interface cable on both the machine and your computer. (See the  Quick 
Setup Guide .)
Check that the machine is plugged in and that the  On/Off key is on.
Check to see if the LCD is showing an error message. 
(See  Error and Maintenance messages  on page 80.)
One or more ink cartridges have reached the end of their life. (See  Replacing the 
ink cartridges  on page 87.)
If the LCD shows  Cannot Print and Replace Ink , see Replacing the ink 
cartridges  on page 87.
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click  Start and then  Printers and Faxes . 
Choose  Brother DCP-XXXX  (where XXXX is your model name), and make sure 
that  Use Printer Offline  is unchecked.
When you choose the  Print Odd Pages and Print Even Pages  settings, you may 
see a print error message on your computer, as the machine pauses during the 
printing process. The error message will disappear after the machine re-starts 
printing.
 
						

							
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Poor print quality Check the print quality. (See Checking the print quality on page 93.) 
Make sure that the Media Type setting in the printer driver or the Paper Type 
setting in the machine’s menu matches the type of paper you are using. 
(See  Printing  for Windows
® or Printing and Faxing  for Macintosh in the  Software 
Users Guide  on the CD-ROM and  Paper Type on page 23.) 
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
„ The expiration date written on the cartridge package has passed. 
(Genuine Brother Innobella
™ Ink cartridges stay usable for up to two years if 
kept in their original packaging.)
„ The ink cartridge has been in your machine over for six months.
„ The ink cartridge may not have been stored properly before use.
Make sure you are using Genuine Brother Innobella™ Ink.
Try using the recommended types of paper. (See  Acceptable paper and other print 
media  on page 17.) 
The recommended environment for your machine is between 68 °F to 91 °F 
(20 °C to 33 °C).
White horizontal lines appear in text 
or graphics. Clean the print head. (See 
Cleaning the print head on page 92.)
Make sure you are using Genuine Brother Innobella™ Ink.
Try using the proper types of paper. (See  Acceptable paper and other print media 
on page 17.) 
If you want to print on Photo 4 ×6 or Photo L 3.5 ×5 paper, make sure you use 
the photo bypass tray. (See  Loading photo paper on page 13.)
The machine prints blank pages. Clean the print head. (See  Cleaning the print head on page 92.)
Make sure you are using Genuine Brother Innobella™ Ink.
Characters and lines are stacked. Check the printing alignment. (See  Checking the print alignment on page 94.)
Printed  text  or  images  are  skewed. Make sure the paper is loaded properly in the paper tray and the paper side guides  are adjusted correctly. (See Loading paper and other print media  on page 9.) 
Make sure the Jam Clear Cover is closed properly.
Smudged stain at the top center of 
the printed page. Make sure the paper is not too thick or curled. (See 
Acceptable paper and other 
print media  on page 17.) 
Smudged stain at the right or left 
corner of the printed page. Make sure the paper is not curled when you print on the back side of the paper 
with the 
Print Odd Pages  and Print Even Pages  settings.
Printing appears dirty or ink seems 
to run. Make sure you are using the recommended types of paper. (See 
Acceptable 
paper and other print media  on page 17.) Dont handle the paper until the ink is 
dry.
Make sure you are using Genuine Brother Innobella™ Ink.
If you are using photo paper, make sure that you have set the correct paper type. 
If you are printing a photo from your PC, set the  Media Type in the Basic tab of 
the printer driver.
Stains appear on the reverse side 
or at the bottom of the page. Make sure the printer platen is not dirty with ink. (See 
Cleaning the machine’s 
printer platen  on page 91.)
Make sure you are using Genuine Brother Innobella™ Ink.
Make sure you are using the paper support flap. (See  Loading paper and other 
print media  on page 9.)
Printing (continued)
DifficultySuggestions
 
						

							
Troubleshooting and Routine Maintenance77
B
The machine prints dense lines on 
the page.Check 
Reverse Order  in the Basic tab of the printer driver.
The printouts are wrinkled. In the printer driver  Advanced tab, click Color Settings , and uncheck 
Bi-Directional Printing .
Make sure you are using Genuine Brother Innobella™ Ink.
Cannot perform ‘Page Layout’ 
printing. Check that the paper size setting in the application and in the printer driver are the 
same.
Print speed is too slow.  Try changing the printer driver setting. The highest resolution needs longer data  processing, sending and printing time. Try the other quality settings in the printer 
driver Advanced  tab. Also, click the  Color Settings tab, and make sure you 
uncheck  Color Enhancement (True2Life
®).
Turn the borderless feature off. Borderless printing is slower than normal printing. 
(See  Printing  for Windows
® or Printing and Faxing  for Macintosh in the  Software 
Users Guide  on the CD-ROM.)
True2Life
®  is  not  working  properly. If the image data is not full color in your application (such as 256 color), True2Life® 
will not work. Use at least 24 bit color data with the True2Life
® feature.
Photo paper does not feed 
properly. When you print on Brother Photo paper, load one extra sheet of the same photo 
paper in the paper tray. An extra sheet has been included in the paper package 
for this purpose.
Clean the paper pick-up rollers. (See 
Cleaning the paper pick-up rollers 
on page 92.)
Machine  feeds  multiple  pages. Make sure the paper is loaded properly in the paper tray. (See  Loading paper and 
other print media  on page 9.)
Check that more than two types of paper are not loaded in the paper tray at any 
one time.
There is  a paper  jam. Make sure the paper length guide is set to the paper size. Do not extend the paper  tray when you load A5 or smaller size paper. (See  Printer jam or paper jam 
on page 85.)
Printed pages are not stacked 
neatly. Make sure you are using the paper support flap. (See 
Loading paper and other 
print media  on page 9.)
Machine does not print from 
Adobe
® Illustrator®. Try to reduce the print resolution. (See 
Printing for Windows
® or Printing and 
Faxing  for Macintosh in the  Software Users Guide  on the CD-ROM.)
Copying Difficulties
DifficultySuggestions
Vertical black lines or streaks 
appear in copies. Vertical black lines or streaks on copies are typically caused by dirt or correction 
fluid on the scanner. Clean scanner glass and white plastic above it. (See 
Cleaning the scanner glass
 on page 91.)
Copies are blank. Make sure you are loading the document properly. (See  Loading documents 
on page 21.)
Fit to Page does not work properly. Make sure the document is not skewed on the scanner glass. Reposition the  document and try again.
Printing (continued)
DifficultySuggestions
 
						

							
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Scanning Difficulties
DifficultySuggestions
TWAIN/WIA errors appear when 
starting to scan. Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In 
PaperPort™ 11SE with OCR, click 
File, Scan or Get Photo  and click Select to 
choose the Brother TWAIN/WIA driver.
OCR does not work. Try increasing the scanner resolution.
Software Difficulties
DifficultySuggestions
Cannot install software or print. Run the  Repair MFL-Pro Suite program on the CD-ROM. This program will repair 
and reinstall the software.
‘Device Busy’  Make sure the machine is not showing an error message on the LCD.
Cannot print images from 
FaceFilter Studio.  To use FaceFilter Studio, you must install the FaceFilter Studio application from 
the CD-ROM supplied with your machine. To install FaceFilter Studio see the 
Quick Setup Guide
.
Also, before you start FaceFilter Studio for the first time, you must make sure your 
Brother machine is turned On and connected to your computer. This will allow you 
to access all the functions of FaceFilter Studio.
PhotoCapture Center® Difficulties
DifficultySuggestions
Removable Disk does not work 
properly. 1 Have you installed the Windows
® 2000 update? If not, do the following:
1) Unplug the USB cable.
2) Install the Windows
® 2000 update using one of the following methods.
„ Install MFL-Pro Suite from the CD-ROM. (See the  Quick Setup 
Guide .)
„ Download the latest service pack from the Microsoft Web site.
3) Wait about 1 minute after you restart the PC, and then connect the USB  cable.
2 Take out the memory card or USB Flash memory drive and put it back in  again.
3 If you have tried ‘Eject’ from within Windows
®, take out the memory card or 
USB Flash memory drive before you continue.
4 If an error message appears when you try to eject the memory card or USB  Flash memory drive, it means the card is being accessed. Wait a while and 
then try again.
5 If all of the above do not work, turn off your PC and machine, and then turn  them on again. (You will have to unplug the power cord of the machine to turn 
it off.)
Cannot access Removable Disk 
from Desktop icon. Make sure that you have correctly inserted the memory card or USB Flash 
memory drive.
Part of my photo is missing when 
printed. Make sure that Borderless Printing and Cropping are turned off. (See 
Borderless 
printing  on page 52, and  Cropping on page 52.)