Brother Dcp 395cn User Manual

							
Troubleshooting and Routine Maintenance79
B
Network Difficulties
DifficultySuggestions
Cannot print over the network. Make sure that your machine is powered on and is online and in Ready mode.  Print a Network Configuration list (see  Printing Reports on page 25) and check the 
current Network settings printed in this list. Reconnect the LAN cable to the hub to 
verify that the cabling and network connections are good. If possible, try 
connecting the machine to a different port on your hub using a different cable. If 
the connections are good, the machine shows  LAN Active for 2 seconds.
(If you are using a wireless connection or are having Network problems, see the 
Network User’s Guide  on the CD-ROM for more information.) 
The network scanning feature does 
not work. (Windows
® users only) Firewall settings on your PC may be rejecting the 
necessary network connection. Follow the instructions below to configure the 
Firewall. If you are using personal Firewall software, see the User’s Guide for your 
software or contact the software manufacturer.
For Windows
® XP SP2 and Windows Vista® users, see  Firewall settings  in the 
Software User’s Guide  on the CD
-ROM.
For Windows
® XP SP1 user’s, please visit the Brother Solutions Center. 
(http://solutions.brother.com
)
 
Re-select your machine in the  Device Selector application located in 
Macintosh HD /Library /Printers /Brother /Utilities /DeviceSelector  or from the 
model list of ControlCenter2.
Your computer cannot find your 
machine.  
Firewall settings on your PC may be rejecting the necessary network connection. 
(For details, see the suggestion above for ‘The network scanning feature does not 
work.’)
 
Re-select your machine in the  Device Selector application located in 
Macintosh HD /Library /Printers /Brother /Utilities /DeviceSelector  or from the 
model list in ControlCenter2.
 
						

							
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Error and Maintenance messagesB
As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the problem and shows a message. The most 
common error and maintenance messages are shown below.
You can correct most errors and clear routine maintenance by yourself. If you need more help, the 
Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error MessageCauseAction
B&W Print Only One or more of the color ink 
cartridges have reached the end 
of their life. 
You can use the machine in 
black & white mode for 
approximately four weeks 
depending on the number of 
pages you print.
While this message appears on 
the LCD, each operation works in 
the following way:
„ Printing
If you click  Grayscale in the 
Advanced  tab of the printer 
driver you can use the 
machine as a black & white 
printer.
„ Copying
If the paper type is set to 
Plain Paper  or 
Inkjet Paper  you can 
make copies in black & white.
If the paper type is set to 
Other Glossy  or 
Brother BP71 , the machine 
will stop all print operations. If 
you unplug the machine, or take 
out the ink cartridge, you cannot 
use the machine until you 
change to a new ink cartridge. Replace the ink cartridges. (See 
Replacing 
the ink cartridges  on page 87.)
 
						

							
Troubleshooting and Routine Maintenance81
B
Cannot DetectYou installed a new ink cartridge 
too quickly and the machine did 
not detect it. Take out the new ink cartridge and 
re-install it slowly.
If you are not using genuine 
Brother Innobella™ ink the 
machine may not detect the ink 
cartridge. Use a new Genuine Brother Innobella™ 
Ink Cartridge. If the error is not cleared, call 
Brother Customer Service.
An ink cartridge is not installed 
properly. Take out the ink cartridge and re
-install it 
slowly until it clicks. (See  Replacing the ink 
cartridges  on page 87.)
Cannot Print
Replace Ink One or more of the ink cartridges 
have reached the end of their life. 
The machine will stop all print 
operations.  Replace the ink cartridges. (See 
Replacing 
the ink cartridges  on page 87.)
Cover is Open The scanner cover is not closed 
completely. Lift the scanner cover and then close it 
again.
The ink cartridge cover is not 
completely closed. Firmly close the ink cartridge cover until it 
clicks.
Data Remaining Print data is left in the machines 
memory. Press 
Stop/Exit . The machine will cancel 
the job and clear it from the memory. Try to 
print again.
High Temperature The print head is too warm. Allow the machine to cool down.
Hub is Unusable. A Hub or USB Flash memory 
drive with Hub has been 
connected to the USB direct 
interface. A Hub or USB Flash memory drive with 
Hub are not supported. Unplug the device 
from the USB direct interface.
Image Too Long. The proportions of your photo 
are irregular so effects could not 
be added. Choose a regularly proportioned image.
Image Too Small. The size of your photo is too 
small to trim. Choose a larger image.
Ink low One or more of the ink cartridges 
are near the end of their life. Order a new ink cartridge. You can 
continue printing until the LCD shows 
Cannot Print
. (See Ordering 
accessories and supplies  on page ii and 
Replacing the ink cartridges  on page 87.)
Low Temperature The print head is too cold. Allow the machine to warm up.
Media Error The memory card is either 
corrupted, improperly formatted, 
or there is a problem with the 
memory card. Put the card firmly into the slot again to 
make sure it is in the correct position. If the 
error remains, check the media drive (slot) 
of the machine by putting in another 
memory card that you know is working.
Media is Full. The memory card or USB Flash 
memory drive you are using 
already contains 999 files. Your machine can only save to your 
memory card or USB Flash memory drive 
if it contains less than 999 files. Try 
deleting unused files to free some space 
and try again.
Error MessageCauseAction
 
						

							
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No CartridgeAn ink cartridge is not installed 
properly. Take out the ink cartridge and re-install it 
slowly until it clicks. (See 
Replacing the ink 
cartridges  on page 87.)
No File The memory card or USB Flash 
memory drive in the media drive 
does not contain a .JPG file. Put the correct memory card or USB Flash 
memory drive into the slot again.
No Paper Fed The Photo Bypass Tray is in the 
Photo printing position. Verify that the Photo Bypass Tray is in the 
Normal
 printing position. (See step  d and 
the Important note in  Loading photo paper 
on page 13.)
The machine is out of paper or 
paper is not properly loaded in 
the paper tray. Do one of the following:
„ Refill the paper in the paper tray, and 
then press  Black Start  or Color Start .
„ Remove the paper and load it again 
and then press  Black Start or 
Color Start . (See Loading paper and 
other print media  on page 9.)
The Jam Clear Cover may not be 
closed properly. Open the jam clear cover and then close it. 
Make sure the jam clear cover is closed 
properly.
The paper is jammed in the 
machine. Remove the jammed paper by following 
the steps in 
Printer jam or paper jam  
on page 85.
Out of Memory The machines memory is full. Copy operation in progress
Press Stop/Exit  and wait until the other 
operations in progress finish and then try 
again.
The memory card or USB Flash 
memory drive you are using does 
not have enough free space to 
scan the document. Delete unused files from your memory card 
or USB Flash memory drive to make some 
free space and then try again.
Paper Jam Paper is jammed in the machine. Open the Jam Clear Cover (at the back of 
the machine) and pull out the jammed 
paper by following the steps in Printer jam 
or paper jam  on page 85. Make sure the 
paper length guide is set to the paper side.
Error MessageCauseAction
 
						

							
Troubleshooting and Routine Maintenance83
B
Unable to Clean XX
Unable to Init. XX
Unable to Print XX
Unable to Scan XX
(If the LCD shows error 
number 46, see the error 
message 
Unable to Clean 46  
Unable to Init. 46  
Unable to Print 46  
in this table.) The machine has a mechanical 
problem.
–OR–
A foreign object such as a 
paperclip or ripped paper is in the 
machine.
Open the scanner cover and remove any 
foreign objects and paper scraps inside the 
machine. If the error message continues, 
disconnect the machine from the power for 
several minutes, and then reconnect it.
Unable to Clean 46
Unable to Init. 46
Unable to Print 46 The ink absorber box or flushing 
box is full. These components 
are periodic maintenance items 
that may require replacement 
after a period of time to ensure 
optimum performance from your 
Brother machine. The need to 
replace these items and the time 
period before replacement is 
dependent on the number of 
purges and flushes required to 
clean the ink 
system. These 
boxes acquire amounts of ink 
during the different purging and 
flushing operations. The number 
of times a machine purges and 
flushes for cleaning varies 
depending on different 
situations. For example, 
frequently powering the machine 
on and off will cause numerous 
cleaning cycles since the 
machine automatically cleans 
upon power up. The use of 
generic inks may cause frequent 
cleanings because generic inks 
could cause poor print quality 
which is resolved by cleaning. 
The more cleaning the machine 
requires the faster these boxes 
will fill up.
Note
Repairs resulting from the 
use of non-genuine supplies 
may not be covered under 
the stated product warranty.
 
The ink absorber box or flushing box will 
need to be replaced. Contact Brother 
Customer Service or a Brother Authorized 
Service Center to have your machine 
serviced. (See  Brother numbers  
on page i.) 
Other reasons for cleaning are:
1 Machine automatically cleans after  clearing a printer jam.
2 Machine automatically cleans after  sitting idle for more than 45 days 
(infrequent use).
Error MessageCauseAction
 
						

							
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Unusable Device
Disconnect device from 
front connector & 
turn machine off & 
then on
A broken device has been 
connected to the USB direct 
interface. Unplug the device from the USB direct 
interface, then press 
On/Off to turn the 
machine off and then on again.
Unusable Device
Please Disconnect 
USB Device. A USB device or USB Flash 
memory drive that is not 
supported has been connected 
to the USB direct interface. 
(For more information, visit us at 
http://solutions.brother.com
)Unplug the device from the USB direct 
interface.
Wrong Paper Size Paper is not the correct size. Check that the machines Paper Size 
setting matches the size of paper in the 
tray. (See Paper Size  on page 23.)
Error MessageCauseAction
 
						

							
Troubleshooting and Routine Maintenance85
B
Error animationB
Error animations automatically display step-
by-step instructions when paper gets 
jammed. You can read the steps at your own 
pace by pressing c to see the next step and  d 
to go backward. If you do not press a key, 
after 1 minute the animation starts running 
automatically again.
Note
You can press  d, c or  OK  to pause the 
auto-animation and go back to step-by-
step mode.
 
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine.
aIf the paper support flap is open, close it, 
and then close the paper support. Pull 
the paper tray completely out of the 
machine.
 
bPull out the jammed paper (1) and press 
Stop/Exit .
 
cReset the machine by lifting the scanner 
cover from the front of the machine and 
then closing it.
„ If you cannot remove the jammed 
paper from the front side, or the error 
message still appears on the LCD 
after you remove the jammed paper, 
please go to the next step.
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dOpen the Jam Clear Cover (1) at the 
back of the machine. Pull the jammed 
paper out of the machine.
 
 
eClose the Jam Clear Cover. 
Make sure the cover is closed properly.
 
fLift the scanner cover (1) from the front 
side of the machine until it locks 
securely in the open position.
Make sure that there is no jammed 
paper left inside the machine.
 
IMPORTANT
• If the paper is jammed under the print head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
• If the print head is at the right corner like  the illustration, you cannot move the print 
head. Hold down  Stop/Exit until the print 
head moves to the middle. Then unplug 
the machine from the power source, and 
take out the paper.
 
• If ink gets on your skin or clothing  immediately wash it off with soap or 
detergent.
 
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Troubleshooting and Routine Maintenance87
B
gLift the scanner cover to release the 
lock ( ). Gently push the scanner cover 
support down ( ) and close the 
scanner cover ( ) using both hands.
 
hPush the paper tray firmly back into the 
machine.
iWhile holding the paper tray in place, 
pull out the paper support ( ) until it 
clicks, and then unfold the paper 
support flap ( ).
 
Make sure you pull out the paper 
support until it clicks.
IMPORTANT
DO NOT use the paper support flap for 
Legal size paper.
 
Routine maintenanceB
Replacing the ink cartridgesB
Your machine is equipped with an ink dot 
counter. The ink dot counter automatically 
monitors the level of ink in each of the 4 
cartridges. When the machine detects an ink 
cartridge is running out of ink, the machine 
will tell you with a message on the LCD.
The LCD will tell you which ink cartridge is low 
or needs replacing. Be sure to follow the LCD 
prompts to replace the ink cartridges in the 
correct order.
Even though the machine tells you to replace 
an ink cartridge, there will be a small amount 
of ink left in the ink cartridge. It is necessary 
to keep some ink in the ink cartridge to 
prevent air from drying out and damaging the 
print head assembly.
IMPORTANT
Brother strongly recommends that you do 
not refill the ink cartridges provided with 
your machine. We also strongly 
recommend that you continue to use only 
Genuine Brother Brand replacement ink 
cartridges. Use or attempted use of 
potentially incompatible ink and/or 
cartridges in the Brother machine may 
cause damage to the machine and/or may 
result in unsatisfactory print quality. Our 
warranty coverage does not apply to any 
problem that is caused by the use of 
unauthorized third party ink and/or 
cartridges. To protect your investment and 
obtain premium performance from the 
Brother machine, we strongly recommend 
the use of Genuine Brother Supplies.
 
aOpen the ink cartridge cover.
If one or more ink cartridges have 
reached the end of their life, the LCD 
shows  B&W Print Only  or 
Cannot Print .
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2
 
						

							
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bPress down the ink release lever and 
take out the ink cartridge for the color 
shown on the LCD.
 
 
cOpen the new ink cartridge bag for the 
color shown on the LCD, and then take 
out the ink cartridge.
dTurn the green knob on the protective 
yellow cap clockwise until it clicks to 
release the vacuum seal, then remove 
the cap (1).
 
 
eEach color has its own correct position. 
Insert the ink cartridge in the direction of 
the arrow on the label.
 
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