Brother Dcp 395cn User Manual

							
Troubleshooting and Routine Maintenance89
B
fGently push in the ink cartridge until it 
clicks, and then close the ink cartridge 
cover.
 
gThe machine will automatically reset the 
ink dot counter.
Note
• If you replaced an ink cartridge, for example Black, the LCD may ask you to 
verify that it was a brand new one 
(Did You Change Black ). For 
each new cartridge you installed, press 
+ (Yes ) to automatically reset the ink dot 
counter for that color. If the ink cartridge 
you installed is not a brand new one, be 
sure to press  - ( No ).
• If the LCD shows  No Cartridge or 
Cannot Detect  after you install the ink 
cartridges, check that the ink cartridges 
are installed properly.
 
CAUTION 
If ink gets in your eyes, wash them out with 
water at once and call a doctor if you are 
concerned.
 
IMPORTANT
• DO NOT take out ink cartridges if you do  not need to replace them. If you do so, it 
may reduce the ink quantity and the 
machine will not know the quantity of ink 
left in the cartridge.
• DO NOT touch the cartridge insertion  slots. If you do so, the ink may stain your 
skin.
• If ink gets on your skin or clothing  immediately wash it off with soap or 
detergent.
• If you mix the colors by installing an ink  cartridge in the wrong position, clean the 
print head several times after correcting 
the cartridge installation.
• Once you open an ink cartridge, install it in  the machine and use it up within six 
months of installation. Use unopened ink 
cartridges by the expiration date written on 
the cartridge package.
• DO NOT dismantle or tamper with the ink  cartridge, this can cause the ink to leak out 
of the cartridge.
 
 
						

							
90
Cleaning the outside of the 
machineB
IMPORTANT
• Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine 
will damage the outside surface of the 
machine.
• DO NOT use cleaning materials that  contain ammonia.
• DO NOT use isopropyl alcohol to remove  dirt from the control panel. It may crack the 
panel.
 
Clean the outside of the machine as 
follows:
B
aPull the paper tray (1) completely out of 
the machine.
 
bWipe the outside of the machine with a 
dry, lint-free soft cloth to remove dust.
 
cLift the output paper tray cover and 
remove anything that is stuck inside the 
paper tray.
dWipe the inside and outside of the paper 
tray with a dry, lint-free soft cloth to 
remove dust.
 
eClose the output paper tray cover and 
put the paper tray firmly back in the 
machine.
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Troubleshooting and Routine Maintenance91
B
Cleaning the scanner glassB
aLift the document cover (1). Clean the 
scanner glass (2) and the white plastic 
(3) with a soft lint-free cloth moistened 
with a non-flammable glass cleaner.
 
Note
In addition to cleaning the scanner glass 
with a non-flammable glass cleaner, run 
your finger tip over the glass to see if you 
can feel anything on it. If you feel dirt or 
debris, clean the scanner glass again 
concentrating on that area. You may need 
to repeat the cleaning process three or 
four times. To test, make a copy after each 
cleaning attempt.
 
Cleaning the machine’s 
printer platenB
CAUTION 
Be sure to unplug the machine from the AC 
power outlet before cleaning the printer 
platen to avoid an electrical shock.
 
aLift the scanner cover until it locks 
securely in the open position.
bClean the machine’s printer platen (1) 
and the area around it, wiping off any 
scattered ink with a dry, lint-free soft 
cloth.
 
2
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3
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92
Cleaning the paper pick-up 
rollersB
aPull the paper tray completely out of the 
machine.
bUnplug the machine from the AC power 
outlet and open the Jam Clear Cover (1) 
at the back of the machine.
 
cClean the Paper Pick-up Rollers (1) with 
isopropyl alcohol on a cotton swab.
 
dClose the Jam Clear Cover.
Make sure the cover is closed properly.
eRe-connect the power cord.
fSlowly push the paper tray completely 
back into the machine.
Cleaning the print headB
To maintain good print quality, the machine 
will automatically clean the print head. You 
can start the cleaning process manually if 
there is a print quality problem.
Clean the print head and ink cartridges if you 
get a horizontal line or blank text in the text or 
graphics on your printed pages. You can 
clean Black only, three colors at a time 
(Yellow/Cyan/Magenta), or all four colors at 
once.
Cleaning the print head consumes ink. 
Cleaning too often uses ink unnecessarily.
IMPORTANT
DO NOT touch the print head. Touching 
the print head may cause permanent 
damage and may void the print heads 
warranty.
 
aPress Ink.
bPress  a or  b to choose  Cleaning.
Press  OK.
cPress  a or  b to choose  Black, Color  or 
All .
Press  OK.
The machine cleans the print head. 
When cleaning is finished, the machine 
will go back to Ready screen 
automatically.
Note
If you clean the print head at least five 
times and the print has not improved, try 
installing a new Genuine Brother 
Innobella™ replacement cartridge for 
each problem color. Try cleaning the print 
head again up to five more times. If the 
print has not improved call Brother 
Customer Service. (See  Brother numbers 
on page i.)
 
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Troubleshooting and Routine Maintenance93
B
Checking the print qualityB
If faded or streaked colors and text appear on 
your output, some of the nozzles may be 
clogged. You can check this by printing the 
Print Quality Check Sheet and looking at the 
nozzle check pattern.
aPress Ink.
bPress  a or  b to choose  Test Print .
Press  OK.
cPress  a or  b to choose 
Print Quality .
Press  OK.
dPress  Color Start .
The machine begins printing the Print 
Quality Check Sheet.
eCheck the quality of the four color blocks 
on the sheet.
fDo one of the following:
„ If all lines are clear and visible, press 
+ to choose  Yes, and go to step j.
„ If you can see missing short lines as 
shown below, press  - to choose  No.
gThe LCD asks you if the print quality is 
OK for black and the three colors.
Press  + ( Yes ) or - ( No ).
hThe LCD asks you if you want to start 
cleaning.
Press  + ( Yes ).
The machine starts cleaning the print 
head.
iAfter cleaning is finished, press 
Color Start .
The machine starts printing the Print 
Quality Check Sheet again and then 
returns to step e. 
jPress  Stop/Exit .
If you repeat this procedure at least five 
times and the print quality is still poor, 
replace the ink cartridge for the clogged 
colors. 
After replacing the ink cartridge, check 
the print quality. If the problem still 
exists, repeat the cleaning and test print 
procedures at least five times for the 
new ink cartridge. If ink is still missing, 
call Brother Customer Service. (See 
Brother numbers  on page i.)
IMPORTANT
DO NOT touch the print head. Touching 
the print head may cause permanent 
damage and may void the print heads 
warranty.
 
Note
 
OK Poor
   
 
i
 
When a print head 
nozzle is clogged 
the printed 
sample looks like 
this.After the print 
head nozzle is 
cleaned, the 
horizontal lines 
are gone.
 
						

							
94
Checking the print alignmentB
You may need to adjust the print alignment 
after transporting the machine or if your 
printed text becomes blurred or images 
become faded.
aPress Ink.
bPress  a or  b to choose  Test Print .
Press  OK.
cPress  a or  b to choose  Alignment .
Press  OK.
dPress  Black Start  or Color Start .
The machine starts printing the 
Alignment Check Sheet.
eCheck the 600 dpi and 1200 dpi test 
prints to see if number 5 most closely 
matches number 0. 
„ If the number 5 samples of both the 
600 dpi and 1200 dpi test prints are 
the best matches, press  + ( Yes ) to 
finish Alignment Check, and go to 
step h.
„ If another test print number is a 
better match for either 600 dpi or 
1200 dpi, press  - ( No ) to choose it.
fFor 600 dpi, press  d or  c to choose the 
number of the test print that most closely 
matches the number 0 sample (1-8).
Press  OK.
gFor 1200 dpi, press  d or  c to choose the 
number of the test print that most closely 
matches the number 0 sample (1-8).
Press  OK.
hPress  Stop/Exit .
Checking the ink volumeB
You can check the ink that is left in the 
cartridge.
aPress Ink.
bPress  a or  b to choose  Ink Volume .
Press  OK.
The LCD shows the ink volume.
cPress  Stop/Exit .
Note
You can check the ink volume from your 
computer. (See  Printing for Windows
® or 
Printing and Faxing  for Macintosh in the 
Software Users Guide  on the CD-ROM.)
 
 
						

							
Troubleshooting and Routine Maintenance95
B
Machine InformationB
Checking the serial numberB
You can see the machine’s serial number on 
the LCD.
aPress Menu.
bPress  a or  b to choose 
Machine Info.
Press  OK.
cPress  a or  b to choose  Serial No.
Press  OK.
dPress  Stop/Exit .
Reset functionsB
The following reset functions are available:
1Network  
You can reset the print server back to its 
default factory settings such as the IP 
address information.
2 All Settings
You can reset all the machine settings 
back to the settings that were set at the 
factory.
Brother strongly recommends you use this 
operation when you dispose of the 
machine.
Note
Unplug the interface cable before you 
choose  Network  or All Settings .
 
How to reset the machineB
aPress Menu.
bPress   a or  b to choose 
Initial Setup .
Press  OK.
cPress  a or  b to choose  Reset. 
Press  OK.
dPress  a or  b to choose the type of reset 
you want to use.
Press  OK.
Press  + to confirm.
ePress  + to reboot the machine.
 
						

							
96
Packing and shipping 
the machine
B
When you transport the machine, use the 
packing materials that came with your 
machine. If you do not pack the machine 
properly, any damage that may occur in 
transit may not be covered by your warranty. 
IMPORTANT
It is important to allow the machine to 
‘park’ the print head after a print job. Listen 
carefully to the machine before 
unplugging it to make sure that all 
mechanical noise has stopped. Not 
allowing the machine to finish this parking 
process may lead to print problems and 
possible damage to the print head.
 
aOpen the ink cartridge cover.
bPress the ink release lever to release 
the ink cartridge and take out all the ink 
cartridges. 
(See Replacing the ink cartridges  
on page 87.)
cInstall the green protective part and then 
close the ink cartridge cover.
 
IMPORTANT
• Make sure that the plastic tabs on both  sides of the green protective part (1) have 
securely clicked into place (2).
• If you are not able to find the green  protective part, DO NOT remove the ink 
cartridges before shipping. It is essential 
that the machine be shipped with either 
the green protective part or the ink 
cartridges in position. Shipping without 
them will cause damage to your machine 
and may void your warranty.
 
   
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Troubleshooting and Routine Maintenance97
B
dLift the machine from the front and hook 
the tab of the green protective part into 
the keyed opening (1) on the bottom of 
the paper tray . Then latch the protective 
part over the raised portion of the paper 
tray (2).
 
eUnplug the machine from the AC power 
outlet.
fUsing both hands, use the plastic tabs 
on both sides of the machine to lift the 
scanner cover until it locks securely into 
the open position. Then unplug the 
interface cable from the machine, if it is 
connected.
gLift the scanner cover to release the 
lock ( ). Gently push the scanner cover 
support down ( ) and close the 
scanner cover ( ).
 
hWrap the machine in the bag. 
iPack the machine and the printed 
materials in the original carton with the 
original packing material as shown 
below. 
Do not pack the used ink cartridges in 
the carton.
Note
If you are returning your machine to 
Brother as part of the Exchange Service, 
pack only the machine. Keep all separate 
parts and printed materials to use with 
your ‘Exchange’ machine.
 
 
jClose the carton and tape it shut. 
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98
C
On-screen 
programming
C
Your machine is designed to be easy to 
operate with LCD on-screen programming 
using the menu keys. User-friendly 
programming helps you take full advantage of 
all the menu selections your machine has to 
offer.
Since your programming is done on the LCD, 
we have created step-by-step on-screen 
instructions to help you program your 
machine. All you need to do is follow the 
instructions as they guide you through the 
menu selections and programming options.
Menu tableC
You can program your machine by using the 
Menu table that begins on page 99. These 
pages list the menu selections and options.
Memory storageC
Your menu settings are stored permanently, 
and in the event of a power failure will not be 
lost. Temporary settings (for example, 
Contrast) will be lost.
Mode and menu keysC
Menu and FeaturesC
 
Access the main menu, 
PhotoCapture menu or 
Scan menu.
a
b Scroll through the 
current menu level.
d Go back to the previous 
menu level.
c Go to the next menu 
level.
 „
Go to the next menu 
level.
„ Accept an option.
 Exit the menu or stop the 
current operation.