Blackberry Porsche Design P 9982 Smartphone 10 3 3 User Guide

							Troubleshooting:
Work
space
and
BlackBerry
Balance
My
device
is
quarantined
If your BlackBerry device is quarantined, you receive a notification that you canht access your work
space until you resolve the problem. When your device is quarantined, you canht access files or email
messages on your organizationhs network from your device, but you can access files in your work space
that are saved on your device. If your device is quarantined, your administrator might delete some or all
the data on your device.
Note:
 A device can be quarantined only if the work account on the device is associated with an
Enterprise Mobility Management (EMM) solution from BlackBerry.
To remove your device from quarantine, try the following: t If services arenht correctly activated on the SIM card in your device, try using a different SIM card or changing your wireless service plan.
t If your device is running a version the BlackBerry 10 OS that your organization doesnht support, contact your administrator to update to a supported version.
t If the EMM solution from BlackBerry detects that the security of your device is compromised, contact your administrator for information about how to reinstall the BlackBerry 10 OS.
If you still canht unlock your work space, contact your administrator.
Remember
Collecting
and
organizing
tasks,
notes,
and
more
with
the
Remember
app BlackBerry Remember is a productivity app for collecting, managing, and categorizing the informationthat you want to remember. With the Remember app, you can sort your information as entries in folders
or lists, categorize the entries with tags, record voice notes that are related to the entries, and add due
dates to entries so that you donht forget to complete a task.
If youhre planning a trip to Paris, you can create a folder called "My Trip to Paris" in the Remember app. As youhre browsing the Internet on your device, you can send trip-related websites to the folder. When
you remember something that you need to do before the trip, you can add a to-do item to the folder, and
add a due date to the item so that you donht forget about it. Everything that you need to remember about
the trip is in one place.
The Remember app is designed to sync with the accounts that you add to your BlackBerry device. If you
added a work email account to your device, your tasks, notes, and flagged messages from your work
account are kept in sync with the Remember app. If you added an Evernote account to your device, you
can access your Evernote notebooks in the Remember app and sync your Remember folders to
Evernote.Productivity and workUser Guide261 
						

							Adding
a
folder,
task
list,
or
an
entry
to
the
Remember
appCreate folders, task lists, or entries in the Remember app to help you stay organized.
Create
a
folder
or
task
list
in
the
Remember
app 1. Tap  Notes  to create a new folder or  Tasks to create a new task list.
2. Tap 
 > .
3. Type a name for the folder or task list.
4. To sync your folder or task list with an account (for example, an Evernote account), choose an
account from the  Save
to drop-down list.
5. To change the color of the folder or task list, tap a different color swatch.
6. Tap  Save .
Add
an
entry
to
the
Remember
app
When you add an entry to BlackBerry Remember, in most cases you can choose between a note or
task. Tasks include a completion checkbox and the option to add a due date or reminder. When you
create a new task, it also appears in the Calendar app. If you add an entry to a folder thaths synced with
one of your accounts, you might not be able to choose whether the entry is a note or task.
1. Tap  Notes  or Tasks .
2. Tap 
.
3. Enter the information for the entry, such as a title, notes, tags, and a due date.
4. Tap  Save .
Tip:
 If your device has a camera, you can take a picture from the Remember app. In an entry or on the
Tasks  or Notes  screen, tap 
.
Add
a
due
date
and
reminder
time
to
a
task
When you add a due date to a task in BlackBerry Remember, your BlackBerry device adds the entry to
the Calendar app. To receive a reminder, you must add a specific reminder time to your task.
1. While youhre adding or changing a task:
t To add a due date, turn on the  Due
Date switch. Tap  Date. Select a date.
t To add a reminder time, turn on the  Reminder switch. Tap  Date. Select a reminder date and time.
2. Tap  Save .
Set
up
a
recurring
task
When you create or change a task in BlackBerry Remember, you can set it to repeat every day, on
specific days or times, or at specific intervals.
1. While youhre adding or changing a task, tap  Recurrence.
2. Do any of the following:
Productivity and workUser Guide262 
						

							t To set how often your task repeats, in the Repeats drop-down list, tap an option.
t To set when the task should end, in the  End drop-down list, tap an option.
Add
tags
to
an
entry
Tags help you to categorize your entries. For example, you can add the tag "recipe" to any entries
containing recipes, and then filter your entries by that tag.
1. In the Remember app, tap an entry.
2. Tap  Tags .
3. Type your tag name.
Format
the
text
in
an
entry
Depending on the account that your entry is associated with, you might be able to apply formatting to
italicize, bold, or underline text, create lists, or change the text size and color.
1. In the Remember app, tap an entry.
2. In the  Additional
notes  field, tap 
.
Stop
synchronizing
folders
in
the
Remember
app
When you add an email account that is supported by Microsoft Exchange ActiveSync, by default, the tasks and notes from that account appear as synchronized folders in the Remember app. To stop
synchronizing these folders:
1. On the home screen, swipe down from the top of the screen.
2. Tap 
 Settings  > Accounts .
3. Tap an account.
4. On the  Edit
Account  screen, turn off the  Sync
Tasks switch.
Record
a
voice
note
in
the
Remember
app You can use BlackBerry Remember to record voice notes.
1. In a note, a task, or on the  Tasks or Notes  screen, tap 
.
2. Tap 
.
3. Speak your voice note.
4. When youhre finished, tap 
 > Done .
Send
something
to
the
Remember
app
Using the sharing capabilities of your BlackBerry device, you can send photos, videos, audio files,
websites, or Documents To Go files to BlackBerry Remember.
1. In an app, touch and hold the item that you want to send to the Remember app.
2. Tap 
 > Remember .
Productivity and workUser Guide263 
						

							3.Edit the item if necessary.
4. Tap  Save .
Changing
a
folder,
task
list,
or
entry
in
the
Remember
app Change
an
entry
1. In the Remember app, tap an entry.
2. Make your changes.
3. Tap  Save .
Convert
an
entry
to
a
note
or
a
task
Depending on your email account, when you change an entry in the Remember app, you can convert its
format, for example, from a note to a task.
1. Tap an entry.
2. Tap the folder name or, if your entry isnht saved to a folder, tap  Unfiled.
3. Tap  Task  or 
Note .
4. Tap a folder or tap  None.
5. Tap  Save .
Move
an
entry
to
a
different
folder
If you have BlackBerry Balance set up on your device, entries associated with a work account canht be
moved to a non-work folder. Also, if a work folder is specifically meant for notes or tasks (for example,
folders synced with an email account supported by Microsoft Exchange ActiveSync), you might not be
able to move entries in that folder.
1. In the Remember app, touch and hold an entry.
2. Tap 
, and select a new location for the entry.
3. Tap  Move .
Change
the
color
of
a
folder
or
a
task
list
1. In the Remember app, touch and hold a folder or a task list.
2. Tap 
.
3. Tap a color.
4. Tap  Save .
Delete
a
folder,
task
list,
or
entry
in
the
Remember
app CAUTION:
 If you delete a folder or task list, the entries inside are also deleted.
1. In the Remember app, touch and hold a folder, task list, or entry.
Productivity and workUser Guide264 
						

							2.Tap .
Viewing
and
searching
your
entries
in
the
Remember
app There are several ways to sort through or view your entries in the Remember app. You can use the
search feature to easily find the entries you need.
Search
for
an
entry
in
the
Remember
app
1. Open a folder or task list.
2. In the search field at the top of the screen, start typing a search term.
3. Tap a result.
Tip:
 You can also use the search field to add an entry. Just start typing and tap 
Submit.
View
Remember
entries
that
have
the
same
tag
If you added tags to your BlackBerry Remember entries, you can filter entries by those tags.
1. In the Remember app, tap  Tags.
2. Tap a tag to view entries with that tag.
Sort
your
Remember
app
entries
Note:
 Depending on whether you are sorting tasks or notes, some of these options might not be
available.
1. Tap 
.
2. Tap 
.
3. In the  Sort
Order  drop-down list, select one of the following:
t Due
Date
t Title
t Creation
Date
t Last
Modified
Date
Change
the
default
view
in
the
Remember
app
You can set the default view so that when you open BlackBerry Remember, you see whaths important to
you.
1. In a folder or on the Remember folder screen, swipe down from the top of the screen.
2. Tap 
.
3. In the  Default
View  drop-down list, select one of the following:
t Tasks
View
t Notes
View
Productivity and workUser Guide265 
						

							tTags
View
t Most
Recent
Restart the app for the changes to take effect.
Troubleshooting:
Remember
app
I
canht
add
due
dates,
tags,
voice
notes,
or
attachments
to
an
entry
If your entry is in a folder thaths synced with an email account or an Evernote account that you added to your BlackBerry device, you might not be able to add due dates, tags, or attachments to the entry. Try
moving the entry into a new folder.
I
canht
send
something
to
the
Remember
app Some items canht be sent directly to BlackBerry Remember. You should be able to send photos, videos,audio files, websites, contacts, and Documents To Go files to the Remember app.
You might not be able to share certain items into folders that are synced with a work account.
I
canht
open
a
folder
in
the
Remember
app
If your BlackBerry device is set up to use BlackBerry Balance, you might need to unlock your work
space to access all of your folders and entries.
1. In the Remember app, at the top of the screen, tap  Tap
to
Unlock
Work
Space.
2. Enter your work space password.Productivity and workUser Guide266 
						

							Security
and
backupPasswords
and
locking
There are several types of locks, PINs, and passwords that you can use to help protect your BlackBerry device.
If you use your device for work, your organization might already have security settings in place, such as requiring a password to unlock your device.
BlackBerry
ID
A BlackBerry ID is an email address and password that gives you access to BlackBerry websites, apps,
and services. If you change your BlackBerry device, your BlackBerry ID can help you transfer data to your new device. If you turn on BlackBerry Protect and your device is ever lost or stolen, someone whofinds your device canht set up the device without knowing your BlackBerry ID.
Make sure that you use the same BlackBerry ID for all of your BlackBerry devices. Sign in with your BlackBerry ID to do the following and more:
t Turn on BlackBerry Protect to help locate your device and protect the data on your device if your device is ever lost or stolen.
t Track your app purchases and payment options in the BlackBerry World storefront.
t Use BBM features, such as backing up and moving BBM contacts to a new BlackBerry device.
Password
locking
and
screen
locking
While your device is locked, you can still receive notifications of new email and text messages (SMS and
MMS), make an emergency call, view your battery charge level, set an alarm, or take a picture.
To conserve battery power and avoid accidental key presses, lock the screen. To help to avoid unauthorized use of your device, you must set a device password. For extra security, you can also set uptwo-factor authentication and use a smart card to unlock your device.
In your display and security settings, you can set your device to lock itself after a certain amount of
inactivity. You can also write a custom message that displays on the locked screen.
If you forget your password, it canht be recovered. BlackBerry recommends that you back up your data
regularly. By default, for security reasons your device data is deleted when an incorrect password is
entered ten times.
Security and backupUser Guide267 
						

							BlackBerry
Balance
and
the
work
space
password
If you associate your device with your organizationhs network, your administrator might turn on
BlackBerry Balance technology. BlackBerry Balance is designed to separate and secure areas of your device as work-only or personal-only.
Your administrator may require you to set a work space password to protect files, apps, and data
associated with your organization, such as your work email account. Your administrator sets rules to
control whether you can use the same password for both your work space and device.
If you enter your work space password incorrectly more than the allowed number of times, your work
space and the contents within it are deleted, or your work space or device is locked. Depending on the
rules set by your administrator, you might be able to reduce or increase the number of allowed work
password attempts in your BlackBerry Balance settings.
Note:
 Your administrator might not permit you to change some password lock options for your work
space, such as the password requirement, the timeout duration, and using the same password for your
work space and your device.
Network
lock
and
unlock
code
To use a SIM card from another service provider, for example, if youre traveling and want to use a local
service providers network, you can request unlock codes (MEP codes) from your current service
provider, and change the Phone Network Lock settings for your SIM card.
If you exceed the number of allowed attempts to enter an unlock code, your SIM card allows emergency calls only. For assistance, you can contact your service provider.
SIM
card
PINs
You can set two different PINs for the SIM card in your device. You can use a SIM card PIN to help to
prevent unauthorized use of your SIM card in another device. For example, if you lose your SIM card and someone tries to use it in another device, the SIM card canht be used unless the PIN is entered correctly.
If you exceed the number of allowed attempts to enter the SIM card PIN, your SIM card stops functioning. To unblock your SIM card, contact your service provider for a PUK code.
A SIM card PIN2 is designed to enable certain phone features like fixed dialing.
To get a SIM card PIN, contact your service provider and turn on SIM card security in your security
settings.
Creating
a
strong
password
A strong password helps prevent someone else from accessing your information. Weak passwords, such
as 1234, might be easy to remember but theyhre easier to guess as well.
To create a strong password, avoid using a password with the following characteristics (in order of
importance):Security and backupUser Guide268 
						

							AvoidExampleCommon passwordspasswordWords from a dictionaryquarterCombining words from a dictionarySimpleGraphNames or addressesCeciliaAdding numbers at the end of a wordpassword145
The key is to create a strong password that you can remember easily. Consider the following tips:
DoExampleUse as many characters as you can rememberoCombine words from different languagesfield of K
						

							Lock
your
screen
By locking the screen, you can help prevent your BlackBerry device from sending accidental messages
or pocket dialing. Locking the screen doesnht turn off notifications for incoming calls or messages.
Press the  Power/Lock  key on the top of your device.
 
 
To unlock the screen, swipe up from the bottom of the screen.
Lock
your
device
with
a
password
Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device? You can set a device password so that you can lock your device when iths in open view ornot in use.
1. If you donht have a password, on the home screen, swipe down from the top of the screen. Tap 
Settings  > 
Security
and
Privacy  > 
Device
Password . Do one of the following:
t To set a device password composed of characters and numbers, turn on the  Device
Password
switch. Enter a password.
t To set a quick device password composed of numbers only, turn on the  Simple
Password switch.
Enter a password.
2. To lock your device, do one of the following:
t Press and hold the  Power/Lock key. Tap 
.
t To automatically lock your device after a certain amount of time, on the home screen, swipe down from the top of the screen. Tap 
 Settings  > Security
and
Privacy  > Device
Password . In the
Lock
Device
After  drop-down list, select an interval.
t To automatically lock your device when iths in a BlackBerry case, on the home screen, swipe down from the top of the screen. Tap 
 Settings  > Security
and
Privacy  > Device
Password . Turn on
the  Lock
Device
When
Holstered  switch.
t To allow an active app to override when your device locks, for example, so your device does not lock while you are watching a movie in the Videos app, on the home screen, swipe down from the
top of the screen. Tap 
  Settings  > Security
and
Privacy  > Device
Password . Turn on the Allow
Apps
to
Extend
Password
Lock
Time  switch.
To unlock your device, press the  Power/Lock key. Swipe up from the bottom of the screen. When
prompted, enter your device password.
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