Blackberry Dx1 Manual

							4. Change the Message Viewer Icons  field.
5. Press the  Menu key.
6. Click  Save.
Change the encryption algorithms for PGP protected messages
If a message has multiple recipients, your  BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known
to support.
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security Options .
3. Click  PGP.
4. Select the check box beside one or more encryption algorithms.
5. Press the  Menu key.
6. Click  Save.
Turn off the prompt that appears before a PGP protected message is truncated
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security Options .
3. Click  PGP.
4. Change the  Warn about truncated messages  field to No.
5. Press the  Menu key.
6. Click  Save.
To turn on the prompt again, change the  Warn about truncated messages field to Yes.
Turn off the prompt that appears when you use a PGP key that is not recommended for use
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Security Options .
3. Click  PGP.
4. Change the  Warn about problems with my PGP keys  field to No.
5. Press the  Menu key.
6. Click  Save.
To turn on the prompt again, change the  Warn about problems with my PGP keys  field to Yes.
Troubleshooting: PGP protected messages Some signing and encryption options are not available on my device
Try performing the following actions: • Verify that the email account that you are using supports all signing and encryption options.User GuideMessages89 
						

							•If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try
using a different message classification.
I cannot open an attachment in an encrypted message
The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent
you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support
attachments in encrypted messages.
You cannot open an attachment in a  PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes®  client
working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.
Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
In a message
• To reply to a message, press  R.
• To reply to all in an email message or a PIN message, press  L.
• To forward a message, press  F.
• To file a highlighted email message, press  I.
• To view the email address of a contact, highlight the contact in the  To or  From  field. Press  Q. To view the display name, press  Q again.
• To move to the last cursor position after you close and reopen a received email message or PIN message, press  G.
In a message list
• To open a highlighted message, press the  Enter key.
• To compose a message from a message list, press  C.
• To mark a message as opened or unopened, press the  Alt key and  U.
• To add a flag to a highlighted message, press  W.
• To view all flagged messages, press the  Alt key and  F.
• To view received messages and received call logs, press the  Alt key and  I.
• To view sent messages, press the  Alt key and  O.
• To view voice mail messages, press the  Alt key and  V.
• To view SMS text messages, press the  Alt key and  S.
• To view call logs, press the  Alt key and  P.
• To view all your messages, press the  Escape key.
Move around a message list
• To move up a screen, press the  Shift key and the  Space key.
• To move down a screen, press the  Space key.
• To move to the top of a message list, press  T.
• To move to the bottom of a message list, press  B.
• To move to the next date, press  N.User GuideMessages90 
						

							• To move to the previous date, press P.
• To move to the next unopened item, press  U.
• To move to the next related message, press  J.
• To move to the previous related message, press  K.
Troubleshooting: Messages
I cannot send messages Try performing the following actions: •Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send messages when you return to a wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number for your contact.
• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send
a service book to your device.
• If you have not received a registration message from the wireless network, register your device. On the Home screen or in a folder, click the  Options icon. Click  Advanced Options . Click Host Routing Table . Press the Menu key. Click  Register Now .
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
Related topics
Change a contact, 152
Turn off the connection to the wireless network, 239
About wireless coverage indicators, 242
Generate an encryption key, 265
Turn on or turn off data service or set roaming options, 239
Resend a message, 52
I am not receiving messages Try performing the following actions: •Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive
messages when you return to a wireless coverage area.
• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send
a service book to your device.User GuideMessages91 
						

							•If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click
the  Options  icon. Click  Advanced Options . Click Host Routing Table . Press the Menu key. Click  Register Now .
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder,
that you want to receive email messages from.
• If you have a  Wi-Fi® enabled device and if your device uses a software token to connect to a  Wi-Fi® network or to log in to a VPN, reset
your device and connect to the Wi-Fi network or log in to the VPN again.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn off the connection to the wireless network, 239
About wireless coverage indicators, 242
Turn on or turn off data service or set roaming options, 239
Change an email message filter, 58
Forward messages from a specific email message folder to your device, 55
I cannot file email messages Try performing the following actions: • Verify that wireless email reconciliation is turned on.
• If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings tool of the BlackBerry® Desktop Manager. For more information, see the   BlackBerry Desktop Software Online Help.
Related topics
Reconcile email messages over the wireless network, 206
I cannot send SMS text messages Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send
the messages when you return to a wireless coverage area. Try performing the following actions:
•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send the messages when you return to a wireless coverage area.
• Verify that fixed dialing is turned off.
Related topics
Turn off the connection to the wireless network, 239
Fixed dialing, 37
I am not receiving SMS text messages Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages
when you return to a wireless coverage area.User GuideMessages92 
						

							The number of new or unopened messages is different than I expectedThe number of new or unopened messages includes saved messages and filed messages.
If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email
application on your computer other than your inbox, your device files the message.
Related topics
View messages in a specific folder, 53
Some messages no longer appear on my device If your BlackBerry® application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS messages, your device deletes
the oldest messages from a message list. Your device does not delete saved messages.
If wireless email reconciliation is turned on, and, in the message options, the  Delete On field is set to  Mailbox & Handheld , email messages
that you delete in the email application on your computer are also deleted from your device.
A message or attachment does not appear or is truncated Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, press the  Menu key. Click  More or More All .
• If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
HTML email messages do not appear correctly Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• Try downloading external pictures. Press the  Menu key. Click  Get Images .
• Try viewing your message in plain text. Press the  Menu key. Click  Get Plain Text .
Some email message folders appear dimmed If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed.
Try performing the following actions: • Wait for a few seconds. The email message folders might become available after a short period of time.
• Turn off wireless email reconciliation, and then turn it on again.
Related topics
Reconcile email messages over the wireless network, 206
User GuideMessages93 
						

							Email message filters are not working correctlyTry performing the following actions: • Verify that your email message filters are turned on.
• Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.
Related topics
Email message filters, 57
I cannot turn on cell broadcasting If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast
messages.
Clear the check box beside all languages that your SIM card does not support.
I cannot attach a file to an MMS message Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show.
Try performing the following actions: • Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file).
• Verify that the file is not copyright protected.
• If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.
I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for
your previous device replace the message list shortcuts for your current device.
To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.
Related topics
View a list of saved searches, 203
Some features are not available on my device The availability of certain features on your  BlackBerry® device might be affected based on various items such as your device model and wireless
service plan.
If your email account uses a BlackBerry® Enterprise Server , your organization might not have set up some features or might prevent you from
using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit
www.blackberry.com/go/devices .
Related topics
Feature availability, 9
User GuideMessages94 
						

							Files and attachments
File and attachment basics
About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a
BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's
network and save the files to your device or attach them directly to email messages without downloading them. You can use the Files application
to view a list of all the files that are saved on your device. You can also rename, move, and delete files on your organization's network from your
device.
To change attachments or files that you download, you can use third-party editing applications, such as Documents to Go®, that are designed
for use on BlackBerry devices.
Open a file or an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.
For more information, contact your wireless service provider or administrator.
1. In a message, meeting invitation, or calendar entry, press the  Menu key.
2. If necessary, click  Retrieve Attachment Information .
3. Click  Open Attachment .
4. If necessary, on the Attachments screen, click an attachment.
5. If necessary, in the dialog box, click an option.
Download a file or an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.
For more information, contact your wireless service provider or administrator.
1. In a message, in a calendar entry, or on a web page, perform one of the following actions: • If there is only one attachment in a message or calendar entry, press the  Menu key.
• If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the  Menu key.
• If you are downloading a file from a web page, press the  Menu key.
2. Click  Download Attachment  or Download File .
3. Click  Download .
4. If necessary, click  More or More All .
5. Highlight the folder that you want to save the file or attachment in.
6. Press the  Menu key.
7. Click  Select Here .
User GuideFiles and attachments95 
						

							Stop downloading a file or an attachment1. In the message, in the calendar entry, or on the web page that you are downloading the file or attachment from, press the  Menu key.
2. Click  Cancel Download .
Locate a file saved on your device 1. On the Home screen, click the  Media icon.
2. Press the  Menu key.
3. Click  Explore.
4. Navigate to the file.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Related topics
About files and attachments, 95
Locate a file saved on your organization's network, 96
Locate a file saved on your organization's network To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact
your administrator.
1. On the Home screen or in a folder, click the  Files icon.
2. In the  Go To field, type the path for the file.
3. If necessary, type the credentials that you use to connect to your organization's network.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Related topics
About files and attachments, 95
Locate a file saved on your device, 96
Save a file from your organization's network to your device To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact
your administrator.
When you save a file from your organization's network to your BlackBerry device, the file is saved in its original format.
1. On the Home screen or in a folder, click the  Files icon.
2. Navigate to a file.
3. Highlight the file.
4. Press the  Menu key.
5. Click  Copy.
6. Navigate to a location.
7. Click a folder.
User GuideFiles and attachments96 
						

							8. Click Copy Into .
Related topics
Locate a file saved on your organization's network, 96
Send a file as an attachment, 97
Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.
For more information, contact your wireless service provider or administrator.
1. On the Home screen or in a folder, click the  Media icon or  Files icon.
2. Navigate to a file.
3. Highlight the file.
4. Press the  Menu key.
5. Click  Send or Share .
6. Click a message type.
Open a link in a file or an attachment Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.
1. In a file, highlight a link.
2. Press the  Menu key.
3. Click  Get Link or Retrieve .
To return to the file, press the  Escape key.
Set font options for a file or an attachment 1. In a file or an attachment, press the  Menu key.
2. Click  Options.
3. Set the font fields.
4. Press the  Menu key.
5. Click  Save.
Managing files and attachments
View properties for an attachment You can view the size, author, publication date, and other attachment properties for an attachment.
1. In an attachment, press the  Menu key.
2. Click  Retrieve Info  or View Info .User GuideFiles and attachments97 
						

							View properties for a fileYou can view the size, author, publication date, and other properties for a file.
1. On the Home screen or in a folder, click the  Media icon or  Files icon.
2. Navigate to a file.
3. Highlight the file.
4. Press the  Menu key.
5. Click  Properties .
Rename a file 1. On the Home screen or in a folder, click the  Media icon or  Files icon.
2. Navigate to a file.
3. Highlight the file.
4. Press the  Menu key.
5. Click  Rename.
6. Type a name for the file.
7. Click  Save.
Delete a file 1. On the Home screen or in a folder, click the  Media icon or  Files icon.
2. Navigate to a file.
3. Highlight the file.
4. Press the  Menu key.
5. Click  Delete.
Move a file 1. On the Home screen or in a folder, click the  Media icon or  Files icon.
2. Navigate to a file.
3. Highlight the file.
4. Press the  Menu key.
5. Click  Move.
6. Navigate to a location.
7. Click a folder.
8. Click  Move Into .
User GuideFiles and attachments98