Blackberry 9720 Smartphone 7 1 User Guide
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•To change your ring tone or ring volume, click Phone. •To change notifiers or reminders, click to expand a section. Click an option. 3.In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following: •Click a tone. •To use a song that is on your smartphone or on a media card, click All Music. Find and click a song. •To use a voice note that you recorded, click All Voice Notes. Find and click a voice note. •To use a preloaded alert, click All Alerts. Find and click an alert. 4.Press the key > Save. Related information I can't change the number of times that my smartphone rings,86 Add or delete a contact alert,178 Add or delete a custom sound profile,177 Icons for sound and alert profiles,176 Change the default volume for calls You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is. 1.From the home screen, press the key. 2.Press the key > Options > In-call Settings. 3.Change the Default Call Volume field. 4.Press the key > Save. Set up automatic dialing for voice mail access You can set up your smartphone to access your voice mail automatically, by storing the voice mail password. With the voice mail password stored you don't have to enter it manually each time you retrieve your voice mail messages. To access your voice mail messages you need the voice mail access number and a password. The voice mail access number is the phone number you call to access your voice mail account, and is usually loaded onto the smartphone by your wireless service provider. Tip: With some voice mail systems you need to add a longer pause before entering the password. To determine if this is required, call your voice mail account and take note of the amount of time that passes before being prompted to enter the password.1.From the home screen, press the key. 2.Press the key > Options > Voice Mail. User GuidePhone 81
3.Enter your voice mail access number and the password, if desired. To add additional time before the password, press the key. •To add one or more additional pauses position the cursor at the beginning of the Password field and then select Add Pause. This option is for adding a short period between the voice mail access number and the password. •To be prompted before sending the password, position the cursor at the beginning of the Password field and then select Add Wait. This option is for adding a longer period between the voice mail access number and the password. 4.Press the key > Save. Related information I can't check my voice mail,85 Check your voice mail,79 Change how many times your smartphone rings before the call goes to voice mail To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider. Related information I can't change the number of times that my smartphone rings,86 Set up speed dial for a contact 1.From the home screen, press the key. 2.Press the key > View > Speed Dial List. 3.In the Speed Dial Numbers list, click an unassigned key. 4.Click a contact. 5.If necessary, click a phone number for the contact. To make a call using speed dial, from the Phone application, the home screen, a message, or a message inbox, press and hold the key that you assigned to the contact. Add, change, or delete a call forwarding number Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service. 1.From the home screen, press the key.User GuidePhone 82
2.Press the key > Options > Call Forwarding. 3.Press the key. • To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard. • To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Change the phone number. Press the key on the keyboard. •To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete. 4.Press the key > Close. Change the call blocking password 1.From the home screen, press the key. 2.Press the key > Options > Call Blocking. 3.Press the key > Change Password. Add, change, or delete a contact in your fixed dialing list Before you begin: To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1.From the home screen, press the key. 2.Press the key > Options > FDN Phone List. • To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone number. • To change a contact, press the key > Edit. Change the contact information. • To delete a contact, highlight a contact. Press the key > Delete. 3.Press the key > Save. Change how you answer or end calls with the holster 1.From the home screen, press the key. 2.Press the key > Options > In-call Settings. •To answer calls automatically when you remove your BlackBerry smartphone from the holster, change the Auto Answer Calls field to Out of Holster. User GuidePhone 83
•To stop answering calls automatically when you remove your smartphone from the holster, change the Auto Answer Calls field to Never. •To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into Holster . •To stop ending calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Never. 3.Press the key > Save. Personalize the display name for dual phone numbers If your SIM card supports more than one phone number, you can personalize the display name for your phone numbers to help with switching between lines. 1.On the home screen or in a folder, click the Options icon. 2.Click Device > Advanced System Settings > SIM Card. 3.Highlight a phone number. 4.Press the key > Edit SIM Phone Number. 5.In the Friendly Name field, type a display name for the phone number. 6.Press the key on the keyboard. Troubleshooting: Phone Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your smartphone that determine the features and settings that are available and whether you can add or update an app. If your administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed out, or a lock indicator appears beside the option field. If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more information, visit www.blackberry.com/btsc and read KB18998. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. User GuidePhone 84
Related information Feature availability,27 I can't make or receive calls Try the following actions: •Verify that your BlackBerry smartphone is connected to the wireless network. •Verify that your wireless service plan includes phone or voice services. •If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. •If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, including the country code and area code, for your contact. •If you're not receiving calls, verify that call blocking and call forwarding are turned off. •Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number. •If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number. •If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on. •If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry Mobile Voice System . From the home screen, press the key. Press the key. Click Options. Click BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again. •If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off. Related information Fixed dialing and smart dialing,69 Call waiting, call forwarding, and call blocking,67 Switch the active phone number,75 I can't check my voice mail Try the following actions: •If you have more than one phone number associated with your BlackBerry smartphone and you're trying to check your voice mail using a shortcut key, your smartphone calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number. User GuidePhone 85
•You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator. Related information Switch the active phone number,75 The keyboard disappears when I call my voice mail If you use the keyboard shortcut to access your voice mail the call screen replaces the keyboard. To return to the keyboard, press the key. Click Show dialpad. I can't block calls •Your wireless service provider might not support the blocked calling feature. For more information, contact your wireless service provider. •If the BlackBerry MVS Client is installed on your BlackBerry smartphone, you can block calls from unwanted callers. For more information, see the BlackBerry MVS Client User Guide. I can't change the number of times that my smartphone rings Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider. My phone number appears as Unknown in the Phone application If your BlackBerry smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application. 1.On the home screen or in a folder, click the Options icon. 2.Click Device > Advanced System Settings > SIM Card. 3.Highlight the phone number. 4.Press the key > Edit SIM Phone Number. 5.Type your phone number. 6.Click OK. User GuidePhone 86
I can't make calls using a voice command Try the following actions: •Verify that your BlackBerry smartphone is connected to the wireless network. •If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone. •Verify that your keyboard is unlocked. •Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. Related information Bluetooth technology,316 Change the language for voice commands,89 My headset makes calls instead of my smartphone If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make calls on the Bluetooth-enabled headset. Try the following actions: •Disconnect the Bluetooth-enabled headset from your smartphone. •During a call, press the key, click Activate Handset. User GuidePhone 87
Voice commands How to: Voice commands Perform an action using a voice command 1.On the home screen or in a folder, click the Voice Dialing icon. 2.After the beep, say a voice command. Related information I can't make calls using a voice command,87 Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen. 1.On the home screen or in a folder, click the Options icon. 2.Click Call Management > Voice Dialing. •To turn off voice prompts, change the Audio Prompts field to No Prompts. •To turn on voice prompts, change the Audio Prompts field to Basic Prompts. •To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the Audio Prompts field to Detailed Prompts. 3.Press the key > Save. Improve voice recognition You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words. 1.On the home screen or in a folder, click the Options icon. 2.Click Call Management > Voice Dialing. 3.In the Voice Adaptation section, click Start. 4.Complete the instructions on the screen. User GuideVoice commands 88
Available voice commands Voice commandDescription"Call "Say this voice command to make a call. To perform this task with a Bluetooth enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You can't make calls to emergency numbers using voice commands. "Call "Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call < contact name> work" to call the work number. "Call extension "Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company."Check my phone number"If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number. "Check signal strength"Say this voice command to check your wireless coverage level."Check network"Say this voice command to check the wireless network that your smartphone is connected to."Check battery"Say this voice command to check the battery power level."Repeat"Say this voice command to have the last voice prompt repeated to you."Cancel"Say this voice command to close the voice dialing application. Related information Set options for dialing extensions,71 Change the language for voice commands When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a voice command. User GuideVoice commands 89
1.On the home screen or in a folder, click the Options icon. 2.Click Typing and Language > Language. 3.Change the Voice Dialing field. 4.Press the key > Save. Related information My smartphone doesn't recognize names or numbers in voice commands,91 Turn off choice lists for voice commands If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically. 1.On the home screen or in a folder, click the Options icon. 2.Click Call Management > Voice Dialing. 3.Set the Choice Lists field to Always Off. 4.Press the key > Save. Troubleshooting: Voice commands I can't make calls using a voice command Try the following actions: •Verify that your BlackBerry smartphone is connected to the wireless network. •If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone. •Verify that your keyboard is unlocked. •Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. Related information Bluetooth technology,316 Change the language for voice commands,89 User GuideVoice commands 90