Blackberry 9720 Smartphone 7 1 User Guide

							Set options for dialing extensions
1.From the home screen, press the key.
2.Press the  key > Options > Smart Dialing.
3.In the Number field, type the main phone number for an organization.
4.In the Wait For field, set how long your BlackBerry smartphone waits before dialing an extension.
5.In the Extension Length field, set the default length for extensions.
6.Press the  key > Save.
Set the default country code and area code
1.From the home screen, press the key.
2.Press the  key > Options > Smart Dialing.
3.Set the Country Code and Area Code fields.
4.If necessary, set the Local Country Code field and International Dialing Digits field.
5.In the National Number Length field, set the default length for phone numbers in your country.
6.Press the  key > Save.Note: When you determine the default length for phone numbers, include your area code and local number, but don't 
include your country code or the National Direct Dialing prefix.
Conference calls
About conference calls
You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing 
service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on 
your smartphone or computer. Conference call meetings allow participants who have a 
BlackBerry smartphone to enter 
the conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they 
don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, 
you can create a conference call by calling other contacts and joining the calls together.
Related information
Conference call meetings,206
Make a conference call
Before you begin: Depending on your wireless service provider or your wireless service plan, this feature might not be 
supported.
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							If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference 
call.1.During a call, press the  key > Add Participant.
2.Type a phone number or highlight a contact.
3.Press the  key.4.During the new call, press the  key to join your first contact to the conference call.
5.To join another contact to the call, repeat steps 1 to 4.
Related information
Place a call on hold,63
Create a phone number link for a conference call
1.Type a phone number for the conference call bridge.
2.Type X and the access code.
Speak privately with a contact during a conference call
Before you begin: You can perform this task only if you make a conference call by calling other contacts and joining the 
calls together, and not if you create a conference call meeting in the calendar of your smartphone.
1.During a conference call, press the  key > Split Call.
2.Click a contact.
To return to the conference call, press the  key > Join Conference.
Disconnect a contact from a conference call
Before you begin: You can perform this task only if you make a conference call by joining calls together, and not if you 
create a conference call meeting in the calendar.
1.During a conference call, press the  key > Drop Call.
2.Click a contact.
After you disconnect a contact from a conference call, the call resumes with the other contacts.
Leave a conference call
Before you begin: You can perform this task only if you make a conference call by joining calls together, and not if you 
create a conference call meeting in the calendar.
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							If you make a conference call, you can leave the conference call and the call continues without you. Depending on your 
wireless service provider, this feature might not be supported. 
During a conference call, press the  key > Transfer or Flash.
Call logs
About call logs
Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator, 
placed call indicator, or received call indicator. You can sort calls by Most Recent, Most Used, and the caller name. You 
can also scroll between your smartphone Contacts, the Dial pad, and the Call Log by sliding your finger across the heading 
bar. A call log also includes the date of the call, the phone number, and the estimated duration of the call. For more 
information about the exact duration of a call, contact your wireless service provider.
The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set your 
options, you can also view call logs in the Messages application. Depending on your theme, when you miss a call, a missed  call indicator might also appear at the top of the home screen.
You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your 
BlackBerry smartphone for 30 days.
Send a call log
1.From the home screen, press the  key. 
2.Highlight a call log.
3.Press the  key > View > History. 
4.Highlight a call log.
5.Press the  key > Forward. 
Delete call logs
1.From the home screen, press the  key.
2.Do one of the following:
•To delete a single call log, highlight a call log.
•To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger 
up or down. Release the 
Shift key.
3.Press the  key > Delete. User GuidePhone
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							Add, change, or delete call log notes
1.From the home screen, press the  key.
2.Highlight a call log.
3.Press the  key > View > History. 
4.Highlight a call log.
5.Press the  key. 
•To add notes, click Add Notes.
•To change notes, click Edit Notes.
• To delete notes, click Edit Notes. Press the  key > Clear Field.
6.Press the  key > Save. 
View or hide call logs in the Messages application
You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application.
1.From the home screen, press the  key. 
2.Press the  key > Options > Call Logs and Lists. 
•To show recent and missed calls in the Messages application, select the All Calls option.
•To hide call logs in the Messages application, select the None option.
3.Press the  key > Save.
Multiple phone numbers
About multiple phone numbers
When you have multiple phone numbers associated with your BlackBerry smartphone, you can switch the phone number 
that you use as your active phone number. You have multiple phone numbers associated with your smartphone if one of 
the following situations applies:
•Your smartphone uses a SIM card and your SIM card supports more than one phone number.
•Your wireless service provider has set up your smartphone to support more than one phone number.
•Your wireless service provider has provided you with a phone number, and your organization has provided you with a 
BlackBerry MVS Client phone number.
If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you 
receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any 
calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
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							If your wireless service provider has set up your smartphone to support more than one phone number, you can make calls and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has provided you with a phone number, and your organization has provided you with a 
BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all 
phone numbers. If you're already on a call, you can receive calls to all phone numbers.
If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top  of the screen in the phone application is the phone number that you use to send and receive text messages.
You can change call waiting, call forwarding, and voice mail options for each phone number associated with your 
smartphone.
Switch the active phone number
1.From the home screen, press the  key.
2.
3.Click the phone number that you want to set as the active phone number.
Related information
My phone number appears as Unknown in the Phone application,86
I can't make or receive calls,41
Phone options
Turn on or turn off dialing from the lock screen
1.On the home screen, press the  key > Options. 
2.Click Security > Password.
3.Select or clear the Allow Outgoing Calls While Locked checkbox.
4.Press the  key > Save.
Related information
Change when your smartphone locks automatically with a password,360
Sort phone numbers or contacts on the phone screen
1.From the home screen, press the key.
2.Press the  key > Options > Call Logs and Lists.
•To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.
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							•To sort contacts alphabetically by contact name, change the Phone List View field to Name.
•To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.
3.Press the  key > Save.
Related information
Turn on or turn off dialing from the lock screen,75
Hide or display your phone number when you make calls
Your wireless network can override the option that you choose.
1.From the home screen, press the key.
2.Press the  key > Options > In-call Settings. 
•To hide your phone number when you make calls, change the Restrict My Identity field to Always.
•To display your phone number when you make calls, change the Restrict My Identity field to Never.
•To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My 
Identity
 field to Network Determined.
3.Press the  key > Save.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, 
or passwords.
1.On the home screen, click the application icon for an application that prompts you before you delete items.
2.Press the  key > Options.
3.If necessary, click General Options.
4.Clear the Confirm Delete checkbox.
5.Press the  key > Save.
Change how you answer or end calls with the holster
1.From the home screen, press the  key. 
2.Press the  key > Options > In-call Settings. 
•To answer calls automatically when you remove your BlackBerry smartphone from the holster, change the Auto 
Answer Calls
 field to Out of Holster.
•To stop answering calls automatically when you remove your smartphone from the holster, change the Auto 
Answer Calls
 field to Never.
•To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into 
Holster
.
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							•To stop ending calls automatically when you insert your smartphone in the holster, change the Auto End Calls 
field to Never.
3.Press the  key > Save. 
Change how you answer calls with a headset
If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your 
smartphone, you can set your smartphone to answer calls automatically after 5 seconds.
1.From the home screen, press the  key.
2.Press the  key > Options > In-call Settings. 
•To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/
Headset Only)
.
•To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.
3.Press the  key > Save.
Reset a call timer
A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your 
wireless service provider.
1.From the home screen, press the key.
2.Press the  key > Status > Last Call or Total Calls > Clear Timer.3.Press the  key > Save.
About hearing aid mode
In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry smartphone is modified to an appropriate 
level and frequency response to be picked up by hearing aids that are equipped with telecoils.
Turn on hearing aid mode
1.From the home screen, press the key.
2.Press the  key > Options > Hearing Aid Mode.
3.Change the Mode Enabled field to Telecoil.
4.Press the  key > Save.
The H-T telecoil indicator appears at the top of the home screen.
Related information
About hearing aid mode,77
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							About TTY support
When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits 
per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received 
calls to text that you can read on your TTY device.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY 
device to your smartphone. To get an adapter accessory that 
Research In Motion has approved for use with your 
smartphone, visit 
www.shopblackberry.com.
Turn on or turn off TTY support
1.From the home screen, press the key.
2.Press the  key > Options > TTY.
3.Change the TTY field.
4.Press the  key > Save.
A TTY indicator appears in the connections area at the top of the home screen.
Related information
About TTY support,78
Phone options,75
Voice mail
Set up your voice mail
Your voice mail account, password, and greeting are created within your wireless service provider's voice mail system.  Depending on your wireless service provider, the method for changing your voice mail password or greeting might differ. 
After purchasing your smartphone, consult your wireless service provider's instructions for setting up your voice mail 
password, greeting, and other voice mail options. If you need additional information about voice mail management, contact 
your wireless service provider.
Set up automatic dialing for voice mail access
You can set up your smartphone to access your voice mail automatically, by storing the voice mail password. With the voice 
mail password stored you don't have to enter it manually each time you retrieve your voice mail messages. To access your 
voice mail messages you need the voice mail access number and a password. The voice mail access number is the phone 
number you call to access your voice mail account, and is usually loaded onto the smartphone by your wireless service 
provider.
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							Tip: With some voice mail systems you need to add a longer pause before entering the password. To determine if this is 
required, call your voice mail account and take note of the amount of time that passes before being prompted to enter the 
password.1.From the home screen, press the  key. 2.Press the  key > Options > Voice Mail. 
3.Enter your voice mail access number and the password, if desired. To add additional time before the password, press 
the 
 key. 
•To add one or more additional pauses position the cursor at the beginning of the Password field and then select 
Add Pause. This option is for adding a short period between the voice mail access number and the password.
•To be prompted before sending the password, position the cursor at the beginning of the Password field and then  select 
Add Wait. This option is for adding a longer period between the voice mail access number and the 
password.
4.Press the  key > Save. 
Related information
I can't check my voice mail,85
Check your voice mail,79
Check your voice mail
Depending on your theme, you might be able to check your voice mail from the home screen.
Tip: You can set the voice mail access number and password to dial automatically to access your voice mail messages.1.From the home screen, press the  key.2.Press the  key > Call Voice Mail.
3.Enter your voice mail access number and password as prompted.
Related information
I can't check my voice mail,85
Set up automatic dialing for voice mail access,78
Change how many times your smartphone rings before the call goes to 
voice mail
To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your 
wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more 
information, contact your wireless service provider.
Related information
I can't change the number of times that my smartphone rings,86
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							Tips: Phone
Shortcuts: Phone
Depending on the typing input language that you're using, some shortcuts might not be available.
Change your ring toneFrom the home screen, press the  key. Press the 
 key > Phone Ring Tones.
Check your voice mailPress and hold 1.Set up a speed dial for a contactFrom the home screen or in the Phone application, press 
and hold the key that you would like to assign speed dial to.Add an extension to a phone numberPress the  key and X. Type the extension number.Type a letter in a phone number fieldPress the  key and the letter key.Insert a plus sign (+) when typing a phone numberPress O.Turn on or turn off the speakerphone during a callPress the  key on the keyboard.Stop listening to a call with a wireless headsetPress the  key on the keyboard.Change the active phone numberFrom the home screen, press the  key. Click your 
phone number at the top of the screen. Click a phone 
number.
Personalize: Phone
Change your ring tone, notifiers, reminders, or alerts
In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry 
smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls,  LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.
1.On the home screen, click your Sound and Alert Profiles icon.
2.Click Change Sounds and Alerts > Sounds for Selected Profile.
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