Blackberry 9720 Smartphone 7 1 User Guide

							•If the Join Now option appears, but you're not able to join, try increasing the default time that your smartphone waits before dialing an extension. From the home screen, press the 
 key. Press the  key > Options > Smart 
Dialing
. In the To access extensions in all other corporations section, change the Wait For field to the highest value or 
to 
My Response if your BlackBerry smartphone is connected to a CDMA network. Try entering the conference call with 
the Join Now option again.
Related information
Enter a conference call meeting,207
User GuideCalendar
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							Contacts
Getting started: Contacts
Add a contact
Do one of the following:
• To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen, 
click 
New Contact. Type the contact information. Press the  key > Save.
• To add a contact from a message, call log, or webpage, highlight the contact name, number, or email address. Press  the 
 key > Add to Contacts > Create New Contact. If necessary, add contact information. Press the  key > 
Save.
Related information
Add a contact to your SIM card,212
Add a contact to your SIM card
1.In the contact list, press the  key > SIM Phone Book. 2.Press the  key > New. 
3.Type the contact information.
4.Press the  key > Save. 
Related information
Add a contact,212
Copy contacts to and from SIM card
The Copy All feature can be used to copy contacts from your SIM card to your contacts list. A helpful feature when you are 
setting up a new device. You can also copy contacts from your contacts list to your SIM card, but they must be copied 
individually to ensure storage availability. Depending on your wireless service provider, your 
BlackBerry smartphone might 
not use a SIM card.
Do one of the following:
• To copy contacts from your SIM card to your contact list, in the contact list, press the  key > SIM Phone Book. 
Press the 
 key > Copy All To Contacts.
User GuideContacts
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							• To copy a contact from your contact list to your SIM Card, in the contact list, click a contact. Highlight a phone number. Press the 
 key > Copy to SIM Phone Book. Press the  key > Save.
Another option to backup your contacts is to use the BlackBerry Desktop Software. For more information, visit 
docs.blackberry.com to see the User Guide for BlackBerry Desktop Software.
Search for a contact
You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might 
also be able to search for contacts in your organization's contact list.
1.On the home screen, click the Contacts icon.
•To search for a contact in your contact list, type all or part of a contact's name.
•To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's 
name. Click 
OK.
2.Highlight a contact.
3.Press the  key. 
•To view information for a contact, click View.
•To add a contact from your organization's contact list to your contact list, click Add to Contacts.
•To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts.
•To view the next 20 matches in your organization's contact list, click Get More Results.
•To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve.
•To delete the search results after you have searched your organization's contact list, click Delete Lookup.
•To start a new search when you are searching your organization's contact list, click Lookup.
Related information
Change how contact names appear in Remote Lookup results,223
Synchronizing contacts
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data 
(contacts, calendar entries, tasks, and memos) and reconcile email between your 
BlackBerry smartphone and the email 
application on your computer over the wireless network.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or 
email can't be synchronized or reconciled.
User GuideContacts
213 
						

							If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the 
BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry 
Desktop Software
.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Synchronize organizer data over the wireless network
Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer, 
especially before you update any software. Maintaining a current backup file on your computer might allow you to recover 
smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, 
the organizer data on your computer takes precedence over the organizer data on your smartphone.
1.In the Contacts application, Calendar application, Tasks application, or MemoPad, press the  key > Options. 
2.If necessary, click a calendar or contact list.
3.Select the Wireless Synchronization checkbox.
4.Press the  key > Save. 
If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. 
For more information, see the Help in the 
BlackBerry Desktop Software.
Related information
Some characters in calendar entries don't appear correctly after synchronization,210
About synchronization conflicts,200
How to: Contacts
Contact basics
Add a contact
Do one of the following:
• To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen, 
click 
New Contact. Type the contact information. Press the  key > Save.
• To add a contact from a message, call log, or webpage, highlight the contact name, number, or email address. Press  the 
 key > Add to Contacts > Create New Contact. If necessary, add contact information. Press the  key > 
Save.
User GuideContacts
214 
						

							Related information
Add a contact to your SIM card,212
Add a contact to your SIM card
1.In the contact list, press the  key > SIM Phone Book. 2.Press the  key > New. 
3.Type the contact information.
4.Press the  key > Save. 
Related information
Add a contact,212
Copy contacts to and from SIM card
The Copy All feature can be used to copy contacts from your SIM card to your contacts list. A helpful feature when you are 
setting up a new device. You can also copy contacts from your contacts list to your SIM card, but they must be copied 
individually to ensure storage availability. Depending on your wireless service provider, your 
BlackBerry smartphone might 
not use a SIM card.
Do one of the following:
• To copy contacts from your SIM card to your contact list, in the contact list, press the  key > SIM Phone Book. 
Press the 
 key > Copy All To Contacts.
• To copy a contact from your contact list to your SIM Card, in the contact list, click a contact. Highlight a phone number.  Press the 
 key > Copy to SIM Phone Book. Press the  key > Save.
Another option to backup your contacts is to use the BlackBerry Desktop Software. For more information, visit 
docs.blackberry.com to see the User Guide for BlackBerry Desktop Software.
Create a custom contact field
Custom contact fields can store information that you want to remember about a contact, for example, you might want to 
add a custom contact field named Sports team or Favorite color. If you create a custom field for a contact, the field appears 
for all your contacts.
1.When you are adding or changing a contact, in the Custom Fields section, click Add Custom Field.
2.Click a field.
3.To change the name of the field, place the cursor in the field. Press the  key > Change Field Name. 4.Type a name for the field. Press the  key on the keyboard.
5.Type the information that you want to add to the custom field.
6.Press the  key > Save. User GuideContacts
215 
						

							You can synchronize contact fields that you customize on your BlackBerry smartphone with the email application on your 
computer. For more information about synchronizing contact fields, see the Help in the 
BlackBerry Desktop Software.
Add a pause or a wait to a phone number
Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. 
After dialing the main phone number, your 
BlackBerry smartphone either pauses before dialing the additional numbers 
(pause) or prompts you to type them (wait).
1.After you type the main part of a phone number in a phone number field, press the  key.
2.Click Add Pause or Add Wait.
3.Type the additional numbers.
4.Press the  key > Save.
Change or delete a contact
Do one of the following:
• To change a contact, on the home screen, click the Contacts icon. Highlight a contact. Press the  key > Edit. 
Change the contact information. Press the  key > Save.
• To change a contact using information on your BlackBerry smartphone, such as information in an email or a calendar 
entry, highlight the information you want to add to a contact. Press the 
 key > Add to Contacts > Add to Existing 
Contact
. Click a contact. If necessary, add contact information. Press the  key > Save.
• To delete a contact from your Contact list, on the home screen, click the Contacts icon. Highlight a contact. Press the 
 key > Delete.
Change or delete a SIM card contact
1.On the home screen, click the Contacts icon.
2.Press the  key > SIM Phone Book.
3.Highlight a contact.
• To change a SIM card contact, press the  key > Edit. Change the contact information. Press the  key 
> 
Save.
• To delete a SIM card contact, press the  key > Delete.
• To delete all SIM card contacts, press the  key > Delete All.
Search for a contact
You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might 
also be able to search for contacts in your organization's contact list.
User GuideContacts
216 
						

							1.On the home screen, click the Contacts icon.
•To search for a contact in your contact list, type all or part of a contact's name.
•To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's 
name. Click 
OK.
2.Highlight a contact.
3.Press the  key. 
•To view information for a contact, click View.
•To add a contact from your organization's contact list to your contact list, click Add to Contacts.
•To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts.
•To view the next 20 matches in your organization's contact list, click Get More Results.
•To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve.
•To delete the search results after you have searched your organization's contact list, click Delete Lookup.
•To start a new search when you are searching your organization's contact list, click Lookup.
Related information
Change how contact names appear in Remote Lookup results,223
Attach a contact card to a message
You can attach a contact card to an email, a PIN message, or a text message.
1.When you are composing a message, press the  key > Attach > Contact. 
2.Find and highlight a contact.
3.Press the  key > Continue. 
Related information
I can't attach a file to a text message,141
Add a contact picture for caller ID
1.On the home screen, click the Contacts icon.
2.Highlight a contact.
3.Press the  key > Edit. 4.Press the  key > Add Picture. 
5.Find, highlight, and click a picture.
6.If necessary, move the crop box to the portion of the picture that you want to use.
7.Press the  key > Crop & Save. 8.Press the  key > Save. User GuideContacts
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							Related information
My contact pictures keep changing,226
Change or delete a contact picture
1.On the home screen, click the Contacts icon.
2.Highlight a contact.
3.Press the  key > Edit.
4.Highlight the contact picture.
• To change the contact picture, press the  key > Replace Picture. Highlight a picture. Press the  key > 
Select Picture.
• To delete the contact picture, press the  > Delete Picture.
5.Press the  key > Save.
Related information
My contact pictures keep changing,226
About categories
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos 
that appear based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM 
Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes 
with the task in 
Notes.
Categories are shared between the contact list, the task list, and the memo list and changes that you make in one 
application are made in all applications.
Categorize a contact, task, or memo
1.When you are creating or changing a contact, task, or memo, press the  key > Categories. 
2.Select the checkbox beside a category.
3.Press the  key > Save. 
To remove a category from a contact, task, or memo, clear the checkbox beside the category.
Create a category for contacts, tasks, or memos
You can create categories to organize items in the Contacts application, Tasks application, and MemoPad.
1.On the home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.
User GuideContacts
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							2.Press the  key > Filter. 3.Press the  key > New. 
4.Type a name for the category.
5.Press the  key on the keyboard. 
To delete a category, highlight the category. Press the  key > Delete.
Synchronizing contacts
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data 
(contacts, calendar entries, tasks, and memos) and reconcile email between your 
BlackBerry smartphone and the email 
application on your computer over the wireless network.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or  email can't be synchronized or reconciled.
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the 
BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry 
Desktop Software
.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Synchronize organizer data over the wireless network
Before you begin: Research In Motion recommends that you regularly create and save a backup file on your computer, 
especially before you update any software. Maintaining a current backup file on your computer might allow you to recover  smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, 
the organizer data on your computer takes precedence over the organizer data on your smartphone.
1.In the Contacts application, Calendar application, Tasks application, or MemoPad, press the  key > Options. 
2.If necessary, click a calendar or contact list.
3.Select the Wireless Synchronization checkbox.
4.Press the  key > Save. 
If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. 
For more information, see the Help in the 
BlackBerry Desktop Software.
Related information
Some characters in calendar entries don't appear correctly after synchronization,210
User GuideContacts
219 
						

							About synchronization conflicts,200
About backing up and restoring smartphone data
If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your 
BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using 
the 
BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your 
media card.
If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your 
smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an  activation password. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
About synchronization conflicts
A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone 
and in the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your 
smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes 
precedence over the organizer data on your smartphone when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Some characters in calendar entries don't appear correctly after synchronization,210
Synchronize organizer data over the wireless network,198
Manage data synchronization conflicts
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data 
synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of 
the 
BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data 
synchronization, see the Help in the 
BlackBerry Desktop Software.
User GuideContacts
220