Blackberry 9720 Smartphone 7 1 User Guide
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2.Press the key > Show Deals. 3.Select a promotion. 4.Select Show Coupon. View more promotion details 1.On the home screen, click the Maps icon. 2.Press the key > Show Deals. 3.Do any of the following: •To view the promotion location, select Map. •To view directions to the promotion location, select Route, confirm the Start and End locations, and select Search. •To view the related website, select Web. •To call the business, select Call. Tips: Maps Shortcuts: Maps Depending on the typing input language that you are using, some shortcuts might not be available. Zoom in to a mapPress IZoom out from a mapPress OMove to the next direction on a routePress NMove to the previous direction on a routePress P Personalize: Maps Change the units of measure for maps 1.On a map, press the key > Options. 2.Click Set Global Map Services. 3.Change the System of Measurement field. User GuideMaps 271
4.Press the key > Save. Change the font settings for maps If you change the font settings for maps, your font settings for all other applications do not change. 1.On a map, press the key > Options. 2.Click Set Global Map Services. 3.Perform any of the following actions: •Change the Default Font Family field. •Change the Minimum Font Size field. 4.Press the key > Save. Change the display language for maps If you change your display language for maps, the display language settings for all other applications do not change. 1.On a map, press the key > Options. 2.Click Set Global Map Services. 3.Do one of the following: •To view text on maps only in English, change the Map Display Language field to English. •To view text on maps in the language of the location you are viewing, change the Map Display Language field to International. 4.Press the key > Save. Keep backlighting on when you track your movement By default, backlighting turns off automatically after a specified time to conserve battery power. You can change map options so that backlighting remains on when you track your movement unless the battery power level drops below a specified percentage. 1.On the home screen, click the Maps icon. 2.Press the key > Options. 3.Change the Backlight Timeout When Battery Level field. 4.Press the key > Save. Related information Set options for backlighting,256 User GuideMaps 272
Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. 1.On the home screen or in a folder, click the Options icon. 2.Click Device > Location Settings. 3.Change the GPS Data Source field. 4.Press the key > Save. Troubleshooting: Maps I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window. If you paired your smartphone with a Bluetooth enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on. If you are using GPS technology for the first time, wait a short period of time for your smartphone to get your GPS location. If your email account is associated with a BlackBerry Enterprise Server, your administrator can add the IT policy rule to your smartphone that turns off GPS technology. For more information, contact your adminstrator. User GuideMaps 273
Applications Getting started: Applications About downloading apps with BlackBerry World or BlackBerry App World With the BlackBerry World storefront (previously known as BlackBerry App World), you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your smartphone over the wireless network. If you don't already have the BlackBerry World app on your smartphone, you can download it at www.blackberryworld.com. For more information about managing apps using BlackBerry World, click the BlackBerry World icon. Press the key > Help. Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry World storefront. You might also be able to download apps from a webpage (try visiting mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider. Related information About BlackBerry ID,15 About adding apps with the BlackBerry Desktop Software If you have the BlackBerry Desktop Software installed on your computer, you can connect your BlackBerry smartphone to your computer to add, update, remove, or restore apps. You can also add apps to your smartphone that you have downloaded to your computer, without having to use the wireless network. To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop. For more information about managing apps using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software . About social networking apps You can use social networking apps on your BlackBerry smartphone to stay connected with your social networking contacts. Depending on the social networking app, you might be able to send messages, share pictures, change your status, and more. User GuideApplications 274
You can download social networking apps for your smartphone from the BlackBerry World storefront (previously known as BlackBerry App World). You must have a wireless service data plan to use these apps. Depending on your wireless service provider or organization, some apps or features might not be supported. For more information about social networking apps, visit www.blackberry.com/support. If you need help using a social networking app, you can find answers in the app by pressing the key and clicking Help on your smartphone. About instant messaging apps You can download instant messaging apps for your BlackBerry smartphone from the BlackBerry World storefront (previously known as BlackBerry App World). By default, your smartphone comes with BlackBerry Messenger. You can use BBM to chat with people who have a BlackBerry smartphone by sending and receiving messages and files. You can also change your status and display picture. With the BBM Groups feature of BBM, you can share pictures, lists, appointments, and more. You must have a wireless service data plan to use these apps. Depending on your wireless service provider or organization, some apps or features might not be supported. For more information about BBM and other instant messaging apps, visit www.blackberry.com/support. If you need help using an instant messaging app, you can find answers in the app by pressing the key and clicking Help on your smartphone. How to: Applications About multitasking Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact. While you are playing a song, you might want to switch to the Messages application to reply to a message. There are also shortcuts for most applications that can help you to perform common tasks quickly. Note: The more applications that you have running, the more storage space and battery power your smartphone uses. To optimize the performance of your smartphone, try to close applications when you are finished with them. Related information Tips and shortcuts,46 Close an app so that it is not running in the background,276 Keep an application running in the background and switch to another application,276 User GuideApplications 275
Keep an application running in the background and switch to another application •To switch to another application, press and hold the key until the application switcher appears. Click an application icon. If the application icon that you want doesn't appear, click the Home icon and navigate to the application icon that you are looking for. •To return to the Home screen if you are not on a call, press the key. •To return to the Home screen if you are on call, press and hold the key until the application switcher appears. Click the Home icon. Note: If you press the key while you are on a call, you will end the call even if you have switched to another application. Related information Close an app so that it is not running in the background,276 About multitasking,275 Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them. 1.To see which applications are running, press and hold the key until the application switcher appears. 2.Click an application icon. 3.In the app, do one of the following: • Press the key > Close. • Press the key. If necessary, continue to press the key until the home screen appears. Related information Keep an application running in the background and switch to another application,276 About multitasking,275 Require your smartphone password before adding an app Before you begin: To perform this task, you must have set a BlackBerry smartphone password. 1.On the home screen or in a folder, click the Options icon. User GuideApplications 276
2.Click Security > Password. 3.Select the Prompt on Application Install check box. 4.Press the key > Save. Related information Set or change your smartphone password,355 View properties for an application 1.On the home screen or in a folder, click the Options icon. 2.Click Device > Application Management. 3.Click an application. Delete an application If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. 1.On the Home screen or in a folder, highlight an application icon. 2.Press the key > Delete. View the size of an application database 1.On the home screen or in a folder, click the Options icon. 2.Click Device > Device and Status Information. 3.Press the key > Database Sizes. Tips: Applications Tips: Finding apps Look in a folder on your home screen.Some apps are located in folders on your home screen. Click a folder to see what apps are inside.Make all hidden apps visible on the home screen.On the home screen, press the key > Show All Icons . To unhide an app, highlight it and then press the User GuideApplications 277
key > Unhide Icon. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view. Search for an app.On the home screen, start typing the app name.Verify that an app is installed.On the home screen or in a folder, click the Options icon. Click Device > Application Management. If the app is listed, it is installed on your BlackBerry smartphone. Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and documents.On the home screen, click the Media icon. Press the key > Memory Use. Delete unneeded files.On the home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete. Reduce the size of pictures you take and videos you record.On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options. Change the Image Size or Video Format field. Store files on a media card instead of your smartphone.On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options. In the Storage section, change the Store Pictures or Store Videos field. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Copy, move, rename, or delete a file,145 Change the size of pictures that you take,165 View the amount of available storage space on your smartphone,345 Change how long your smartphone stores calendar entries,206 Keep an application running in the background and switch to another application,276 User GuideApplications 278
Troubleshooting: Applications I can't add, update, or return to the previous version of an app If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to add or update smartphone apps. For more information, contact your administrator. Try the following actions: •Verify that your BlackBerry smartphone is connected to the wireless network. •Verify that your smartphone has enough storage space to add or update the app. I deleted an app that I want back If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry smartphone. Try one of the following: •If you downloaded the app from the BlackBerry World storefront (previously known as BlackBerry App World), on the Home screen, click the BlackBerry World icon. Press the key > Help. •If you downloaded the app with the BlackBerry Desktop Software, for more information about restoring apps, see the Help in the BlackBerry Desktop Software. •If you downloaded the app from your wireless service provider or a third-party organization, for more information about restoring the app, contact your wireless service provider or the third-party organization. Error messages: BlackBerry Device Software "App" or "JVM" might appear before an error message. For example, "JVM Error 101" or "App Error 200." Error message and causePossible solutionError 101: Application error Error 102: Java file error Error 106: Graphics system error Error 205: Security service error Error 502: Process terminated error Try the following actions: •Reset your BlackBerry smartphone. •If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data. User GuideApplications 279
Error message and causePossible solutionError 503: Data corruption issue Error 504: Data corruption issue Error 505: BlackBerry Device Software update error Error 507: Application file error Error 508: Invalid object found Error 512: System error Error 523: BlackBerry Device Software error Error 525: System error Error 526: Critical object missing Error 527: Critical object missing Error 529: File system corruption Error 532: Application error Error 543: Incompatible file system Error 552: Insufficient storage space available during startup Error 561: Application error Error 602: Application error Error 603: Application error Error 200: BlackBerry Device Software error Error 545: Incompatible file system Try the following actions: •Reset your smartphone. •If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data. •If the error message still appears after you reload your BlackBerry Device Software , contact your wireless service provider. Error 203: Application process terminatedReset your smartphone.Error 501: Memory corruption Error 517: Hardware/software conflict Contact your wireless service provider.User GuideApplications 280