Blackberry 9720 Smartphone 7 1 User Guide

							In a spreadsheet
Move to a specific cellPress GView the content of a cellPress the Space keySwitch worksheetsPress V. Click a worksheet.View or hide columns or rowsPress H
In a presentation
Switch presentation viewsPress MMove to the next slide when viewing a presentation in slide viewPress NMove to the previous slide when viewing a presentation in 
slide viewPress PMove to the last cursor position after closing and reopening  a presentation that you were viewing in text view or in text  and slide viewPress G
Personalize: Messages application
Personalize: Email
Add or change your email signature
Before you begin: Depending on your wireless service plan, this feature might not be supported.
1.On the home screen, click the Messages icon.
2.Press the  key > Options. 
•For a work email account, click Email Preferences. If the Message Services field appears, change this field to the 
appropriate email account. If the 
Use Auto Signature check box is not selected, select it. In the field that appears, 
place your cursor.
•For a personal email account, click Email Account Management. Click an email account. Click Edit.
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							3.Type a signature.4.Press the  key > Save. 
Your signature is added to your email after you send it.
Delete the disclaimer from an email
If your email account uses a BlackBerry Enterprise Server that supports this feature, the BlackBerry Enterprise Server 
might add a disclaimer to your email after you send it.
When you are composing an email, press the  key > Remove Disclaimer. 
To add the disclaimer again, press the  key > Add Disclaimer.
Change the email address that you use to send messages or meeting 
invitations
1.On the home screen or in a folder, click the Options icon.
2.Click Device > Advanced System Settings > Default Services.
3.Change the Messaging (CMIME) field or the Calendar (CICAL) field.
4.Press the  key > Save. 
Set an out-of-office reply
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Preferences. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Select the Use Out Of Office Reply checkbox.
5.In the field that appears, type a reply.
6.If you use IBM Notes, in the Until field, set the date on which the out-of-office reply should turn off.
7.Press the  key > Save. 
To turn off the out-of-office reply, clear the Use Out Of Office Reply checkbox.
Receive only the first section of long email messages
1.On the home screen, click the Messages icon.
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							2.Press the  key > Options > Message Display and Actions. 
3.Clear the Auto More checkbox.
4.Press the  key > Save. 
To download more of an email, press the  key > More or More All.
Turn on or turn off read receipts
Before you begin: Depending on your wireless service provider or administrator, you might not be able to perform this task, 
or some of the options might not appear.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Preferences. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.To set whether your BlackBerry smartphone sends a read receipt or delivery receipt when a sender requests it, 
change the 
Send Read Receipts field.
5.Press the  key > Save. 
Personalize: Text messages
Set whether pressing the Enter key sends text messages
You can stop your text messages from being sent each time that you press the , which might prevent you from 
accidentally sending a message if you plan to include several lines of text.
1.On the home screen, click the Text Messages icon.
2.Press the  key > Options > Text Messaging.
3.In the General Text Messaging Options section, clear the Press Enter Key to Send checkbox.
4.Press the  key > Save. 
Hide, show, or change your display name in text messages
1.On the home screen, click the Text Messages icon.
2.Press the  key > Options.
3.In the General Text Messaging Options section, do any of the following:
•To hide your display name, clear the Show Names checkbox.
•To show your display name, select the Show Names checkbox.
•To change your display name, in the Display Name field, type a name.
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							4.Press the  key > Save. 
Set the importance level for text messages that you send
Before you begin: Depending on your wireless service provider, the Priority field might not be available.
If you change the importance level for text messages, a high priority indicator  or low priority indicator  appears on your 
BlackBerry smartphone beside every text message that you send. If the recipient's device model and messaging 
application supports importance levels for messages, the importance level will also be indicated to the recipient.
1.On the home screen, click the Text Messages icon.
2.Press the  key > Options. 
•To set the importance level for text messages, in the SMS Text section, change the Priority field.
•To set the importance level for text messages with an attachment, in the MMS section, in the Message Filtering 
section, change the Importance field.
3.Press the  key > Save. 
Change how your text messages look
1.On the home screen, click the Text Messages icon.
2.Press the  key > Options.
3.In the General Text Messaging Options section, change the Conversation Style field.
4.Press the  key > Save.
Store text messages on your SIM card
Depending on your wireless service provider and wireless network, this feature might not be supported.
If your BlackBerry smartphone uses a SIM card and you set your SIM card to store text messages, your text messages still 
appear in the Messages application.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Text Messaging. 
3.In the SMS section, select the Leave Messages On SIM Card checkbox.
4.Press the  key > Save.
To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox.
Stop receiving text messages when roaming
1.On the home screen, click the Text Messages icon.
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							2.Press the  key > Options. 
3.In the MMS section, set the Multimedia Reception field and Automatic Retrieval field to Home Only.
4.Press the  key > Save.
Turn on or turn off word substitution for text messages
1.On the home screen, click the Text Messages icon.
2.Press the  key > Options. 
3.In the SMS Text section, select or clear the Disable Word Substitution checkbox.
4.Press the  key > Save. 
Set how long your service center attempts to send text messages
If you send a text message and it can't be delivered immediately, your service center tries to send the text message for the number of times that's set in the Retries field. Depending on your wireless service provider, this option might not appear.
1.On the home screen, click the Text Messages icon.
2.Press the  key > Options. 
3.In the SMS Text section, change the Retries field.
4.Press the  key > Save. 
Set a wireless network type for sending text messages
Depending on your wireless service provider and wireless network, this feature might not be supported.
1.On the home screen, click the Text Messages icon.
2.Press the  key > Options. 
3.In the SMS Text section, do one of the following:
•To use only one network type to send text messages, change the Network To Send Over field to Circuit Switched 
or Packet Switched.
•To use either network type to send text messages, which might be beneficial when roaming, change the Network 
To Send Over
 field to Circuit Switched Preferred or Packet Switched Preferred.
4.Press the  key > Save. User GuideMessages
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							Troubleshooting: Messages application
I can't send messages
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.
•If you created an email address or added an existing email address to your smartphone using the email setup screen in  the Setup application, verify that you have received an activation message on your smartphone from the 
BlackBerry 
Internet Service
. If you haven't received an activation message (the message might take a short period of time to 
arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
•If you haven't received a registration message from the wireless network, register your smartphone. On the home 
screen or in a folder, click the 
Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the 
 key > Register Now.
•Generate an encryption key.
•Verify that data service is turned on.
•Resend the message.
Related information
Generate an encryption key,366
Change or delete a contact,216
Turn on or turn off data service or set roaming options,294
Options for email filters,103
Resend a message,100
Wireless coverage indicators,290
Turn on, turn off, or check the status of a network connection,291
Resend a message,100
I'm not receiving messages
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, 
you should receive messages when you return to a wireless coverage area.
•Reset your smartphone. Connect to the network and try again.
•If you created an email address or added an existing email address to your smartphone using the email setup screen in  the Setup application, verify that you have received an activation message on your smartphone from the 
BlackBerry 
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							Internet Service. If you haven't received an activation message (the message might take a short period of time to 
arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
•If you haven't received a registration message from the wireless network, register your smartphone. On the home 
screen or in a folder, click the 
Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the 
 key > Register Now.
•Verify that data service is turned on.
•If you use email filters, verify that the options for email filters are set correctly.
•Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder,  that you want to receive email from.
•Verify that your smartphone is not blocking messages. For more information, contact your administrator.
Related information
Change, prioritize, or delete an email filter,105
Some messages aren't appearing on my smartphone
If messages are not appearing on your BlackBerry smartphone, try one of the following:
•Make sure your message list hasn't exceeded 65,000 messages, including email, PIN, and text messages. When the 
message list exceeds this limit, the oldest messages are deleted unless they have been saved. Saved messages are not 
deleted.
•Check your email reconcillation options. In Messages > Options > Email Reconcilliation if the Delete On option is set to 
Mailbox & Handheld, email messages that are deleted on your computer are also deleted from your smartphone.
•If the email account is associated with a BlackBerry Enterprise Server, check the date of the email messsage that isn't 
appearing on your smartphone. Your administrator has the option to turn off the email prepopulation feature, so that 
only email messages arriving after the account was set up will appear on your smartphone.
The number of new or unread messages is different 
than I expect
The number of new or unread messages includes saved messages and filed messages.
If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other 
than your inbox in the email application on your computer, your smartphone files the message.
Related information
View filed messages,103
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							I can't use a shortcut to view one type of message in a 
message inbox
If you switch BlackBerry smartphones and you restore smartphone data from your previous smartphone to your current 
smartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your 
current smartphone.
To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.
Some features aren't available on my smartphone
The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone 
model and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the 
Email Preferences screen.
If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your 
smartphone that determine the features and settings that are available and whether you can add or update an app. If your 
administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed  out, or a lock indicator appears beside the option field.
If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed 
IT policy rules from your smartphone, you can use the 
BlackBerry Desktop Software to remove the IT policy rules. For more 
information, visit 
www.blackberry.com/btsc and read KB18998.
For more information about the features that are available on your smartphone, contact your wireless service provider or 
administrator, or visit 
www.blackberry.com/go/devices.
Related information
Feature availability,27
A message, attachment, or Google Mail conversation is 
cut short or doesn't appear
Try the following actions:
•Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
•If "More available" appears at the end of the message or attachment, press the  key > More or More All.
•If part of a Google Mail conversation doesn't appear, press the  key > More of Conversation.
•If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the 
attachment again.
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							Related information
Receive only the first section of long email messages,132
Troubleshooting: Email
Email messages aren't reconciling over the wireless network
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•Verify that wireless email reconciliation is turned on.
•Reconcile email messages manually.
A message, attachment, or Google Mail conversation is cut short or 
doesn't appear
Try the following actions:
•Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
•If "More available" appears at the end of the message or attachment, press the  key > More or More All.
•If part of a Google Mail conversation doesn't appear, press the  key > More of Conversation.
•If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the 
attachment again.
Related information
Receive only the first section of long email messages,132
HTML email messages don't appear correctly
Try the following actions:
•Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
•Try downloading external pictures. Press the  key > Get Images.
•Try viewing your message in plain text. Press the  key > Get Plain Text.
•Verify that the email that you received isn't encrypted.
Some email folders appear dimmed
If you can't forward email from an email folder, the check box beside the folder appears dimmed.
Try the following actions:
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							•Wait for a few seconds. The email folders might become available after a short period of time.
•Turn off wireless email reconciliation, and then turn it on again.
Related information
Reconcile email over the wireless network manually,97
Email filters aren't working correctly
Try the following actions:
•Verify that your email filters are turned on.
•Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email 
messages.
Related information
Email filters,103
Troubleshooting: Text messages
I can't send text messages
Depending on your wireless service plan, this feature might not be supported.
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, 
your smartphone should send the messages when you return to a wireless coverage area.
•Verify that fixed dialing is turned off.
Related information
Turn on, turn off, or check the status of a network connection,291
I'm not receiving text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you 
should receive messages when you return to a wireless coverage area.
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