Blackberry 9720 Smartphone 7 1 User Guide

							•To play the radio station, click Tune to Station.
•To edit the name of the radio station, click Edit Station.
•To delete the radio station, click Remove Station.
Sort favorite radio stations
1.On the home screen, click the Media icon > FM Radio icon.
2.Click the Favorites icon at the bottom of the screen.
3.Press the  key.
•To sort the radio stations by radio frequency, click Sort by Frequency.
•To sort the radio stations by name, click Sort by Name.
Listen to FM radio on your speakerphone
Before you begin: To perform this task, you must have wired headphones plugged into your BlackBerry smartphone.
1.On the home screen, click the Media icon > FM Radio icon.
2.Click the Audio Output icon at the bottom of the screen until the speakerphone button appears.
Tips: Media
Shortcuts: Media
Depending on the typing input language that you're using, some shortcuts might not be available.
Audio and video files
Pause an audio or video filePress the Mute key on the right side of your BlackBerry 
smartphone.
Resume playing an audio or video filePress the Mute key again.Play the next audio filePress and hold the Volume Up key on the right side of your 
smartphone.Play the previous audio filePress and hold the Volume Down key on the right side of 
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							Turn on the audio boost feature if you're using a headsetPress the Volume Up key until the audio boost feature turns 
on.
Pictures
Zoom inPress IZoom outPress OPan upPress 2Pan downPress 8Pan rightPress 6Pan leftPress 4RotatePress L
Camera and video camera
Zoom in before you take a picture or record a videoPress the Volume Up key.Zoom out before you take a picture or record a videoPress the Volume Down key.Take a picturePress the Right Convenience key on the side of your 
smartphone.
Troubleshooting: Media
Some features aren't available on my smartphone
The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone 
model and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the  Email Preferences screen.
If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your 
smartphone that determine the features and settings that are available and whether you can add or update an app. If your 
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							administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed out, or a lock indicator appears beside the option field.
If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed 
IT policy rules from your smartphone, you can use the 
BlackBerry Desktop Software to remove the IT policy rules. For more 
information, visit 
www.blackberry.com/btsc and read KB18998.
For more information about the features that are available on your smartphone, contact your wireless service provider or  administrator, or visit 
www.blackberry.com/go/devices.
Related information
Feature availability,27
I can't save media files
Your BlackBerry smartphone or media card might not have enough available storage space to store media files.
Try the following actions:
•If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.
•If you're trying to save a media file on your media card, delete old media files.
•In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than 
smaller pictures.
•In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage 
space than smaller videos.
Related information
Delete a message,101
Copy, move, rename, or delete a file,145
Change the size of pictures that you take,165
Change the video size and format,162
I can't open media files
Try the following actions:
•If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your 
computer, disconnect your smartphone from your computer.
•If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone 
generated and you're trying to open an encrypted media file on your computer or a device other than the 
BlackBerry 
smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to 
encrypt the file. 
On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media 
Card
 section, change the Mode field to Device Password.
•For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
Related information
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							About file encryption,344
The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your 
BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the 
amount of time before the media player screen closes.
Related information
Change the amount of time before the media player screen closes,155
The flash or video light dims or turns off
If the camera has a flash or the video light is turned on, and the battery power level drops below 20 percent, the flash or 
video light dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the 
flash or video light might turn off.
Some pictures that I take are blurry
In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you 
move the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an  exclamation point indicator appears at the bottom of the screen.
Depending on yourBlackBerry smartphone model, you might be able to decrease the blurriness in pictures that is caused 
by slight movements of the camera by turning on image stabilization in the camera options.
I can't listen to FM radio
Try the following actions:
•Verify that you have wired headphones plugged into your BlackBerry smartphone.
•Verify that you have turned on the radio.
•Verify that there are FM radio stations available in your area.
I'm experiencing poor FM radio reception
The FM radio uses your wired headphones as an antenna. To improve radio reception, try one or more of the following:
•Straighten the headphone cord.
•Try different wired headphones, which may provide better reception quality.
•Try moving to a different location, away from large metal objects.
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							Related information
Turn on or turn off FM radio,169
I receive an error message after I rotate a picture
Every time you rotate a picture, your BlackBerry smartphone automatically tries to save the picture's new direction. You 
might receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format.\
 
If the picture isn't copyright protected and if you have a third-party image editing application, you might be able to reduce  the size of your picture or change the format of your picture to JPG or PNG and then try to rotate the picture again.
My smartphone isn't using the correct ring tone or 
wallpaper
If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card 
using your smartphone password and you reset your smartphone, unlock your smartphone.
Related information
Lock or unlock your smartphone,32
I can't use a shortcut
Try the following actions:
•Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the 
typing input language.
•If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.
Related information
Change an input or display language,254
Turn on or turn off audio and video shortcuts,155
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							Ring tones, sounds, and alerts
How to: Ring tones, sounds, and alerts
Icons for sound and alert profiles
The icon for the sound and alert profile that's active appears at the top of the home screen, under the date. You can click the icon to switch to a different sound profile or to change notification options. For example, you can change the volume or 
ring tone for certain profiles or add a custom profile.
Normal profilePhone Calls Only profileLoud profileCustom profileMedium profileSilent profileVibrate Only profileAll Alerts Off profile
About ring tones, sounds, and alerts
The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry smartphone alerts you of 
phone calls, messages, reminders, and browser content.
Your smartphone has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone  Calls Only. By default, some of the settings in the preloaded profiles are based on the settings in the Normal profile. For example, when you change the ring tone in the Normal profile, the ring tone in the Loud profile, Medium profile, and Phone 
Calls Only profile is automatically updated. If you don't want specific settings for a preloaded profile to update 
automatically when you change the corresponding setting in the Normal profile, you can manually change the settings in 
that preloaded profile.
Related information
Icons for sound and alert profiles,176
Change your ring tone, notifiers, reminders, or alerts
In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry 
smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, 
LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.
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							1.On the home screen, click your Sound and Alert Profiles icon.
2.Click Change Sounds and Alerts > Sounds for Selected Profile.
•To change your ring tone or ring volume, click Phone.
•To change notifiers or reminders, click to expand a section. Click an option.
3.In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
•Click a tone.
•To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.
•To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
•To use a preloaded alert, click All Alerts. Find and click an alert.
4.Press the  key > Save. 
Related information
I can't change the number of times that my smartphone rings,86
Add or delete a contact alert,178
Add or delete a custom sound profile,177
Icons for sound and alert profiles,176
Change your LED color
You can change the LED color, or have the LED flash multiple colors, for calls, message notifications, event reminders, and other application notifications.
1.On the home screen, click your Sound and Alert Profiles icon.
2.Click Change Sounds and Alerts.
3.If necessary, expand a section.
4.Click an option. For example, to change your LED color for calls, click Phone.
5.Change the LED field.
6.Press the  key > Save. Note: You can't change the LED color for wireless coverage, Bluetooth connection, or battery power level notifications.
Add or delete a custom sound profile
In addition to the preloaded sound profiles, you can create your own custom sound profiles.
1.On the home screen, click your Sound and Alert Profiles icon.
2.Click Change Sounds and Alerts > Profile Management > Add Custom Profile.
3.In the Name field, type a name for the profile.
4.Click the item that you want to change.
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							5.Change the ring tone, notifier, or reminder information.6.Press the  key > Save. 
To delete a custom sound profile, highlight the profile. Press the  key > Delete.
Related information
Icons for sound and alert profiles,176
Add or delete a contact alert
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your 
BlackBerry smartphone uses 
the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notifie\
d  with the assigned ring tone or alert, you can select the All Alerts Off profile.
1.On the home screen, click your Sound and Alert Profiles icon.
2.Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.
3.In the Name field, type the name of the contact alert.
4.In the Contacts field, type the name of the contact.
5.Click a contact.
6.Change the ring tone and alert information for calls and messages.
7.Press the  key > Save. 
To delete a contact alert, highlight the contact alert that you want to delete. Press the  key > Delete.
Related information
Icons for sound and alert profiles,176
Silence your smartphone
1.On the home screen, click your Sound and Alert Profiles icon.
2.Do one of the following:
• To receive flashing LED alerts only, click the  icon.
• To receive vibrate alerts only, click the  icon.
• To turn off all alerts, including contact alerts, click the  icon.
Related information
Silence the alarm,229
Icons for sound and alert profiles,176
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							Flashing LED color descriptions
The LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described.
Flashing LED colorDescriptionGreenIndicates that you're in a wireless coverage area. You can turn on or turn off this notification.BlueIndicates that your smartphone is connected to a Bluetooth enabled device. You can turn on or turn 
off this notification.RedIndicates that you have received a new message. The LED also flashes when your smartphone  accesses data on a smart card. You can turn on or turn off this notification. You can also change the 
LED color for ring tones, message notifications, event reminders, and other application notifications 
using the sound and alert profiles.AmberIndicates that the battery power level has dropped to low and needs to be charged. You can't turn  on or turn off this notification. The amber LED flashes when your smartphone is turned off and 
charging, this indicator changes to solid green when the battery is fully charged.
Related information
Turn on flashing LED notification for wireless coverage,259
Turn off or turn on the Bluetooth connection notification,324
Change alarm notification options
1.On the home screen or in the Applications folder, click the Clock icon.
2.Press the  key > Options.
3.In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.
4.Press the  key > Save.
Turn on or turn off event sounds
Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, 
and when you connect or disconnect a USB cable or accessory to or from your smartphone.
1.On the home screen or in a folder, click the Options icon.
2.Click Accessibility.
3.Change the Event Sounds field.
4.Press the  key > Save. User GuideRing tones, sounds, and alerts
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							Change social networking notifications
You can change the sounds and the notifications for your social networking accounts, such as Facebook, Facebook chat, 
and social feeds.
1.On the home screen, click your Sound and Alert Profiles icon.
2.Click Change Sounds and Alerts > Sounds for Selected Profile.
3.Expand the Other Applications - Notifiers section.
4.Click an application.
5.Change the notification settings.
6.Press the  key > Save.
Troubleshooting: Ring tones, sounds, and 
alerts
My smartphone is ringing or vibrating more times than 
expected
For calls, the number of times that your BlackBerry smartphone vibrates isn't determined by the number of vibrations that 
you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail. Your 
smartphone vibrates or rings until the caller or the wireless network ends the connection.
My smartphone isn't ringing or vibrating when I receive 
a call or message
Try the following actions:
•On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.
•If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds 
and Alerts
 > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set 
to 
Silent and that the Vibration field isn't set to Off.
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