Blackberry 9720 Smartphone 7 1 User Guide

							My smartphone doesn't recognize names or numbers 
in voice commands
Try the following actions:
•Say the first name and the last name of your contact.
•Improve voice recognition of numbers.
User GuideVoice commands
91 
						

							Messages
Getting started: Messages application
Message inbox icons
These icons indicate the type or status of each message in your inbox.
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
Unread messageNew BBM item
To clear this indicator, open each chat that has this indicator.
Read messageBBM chat is openDraft messageNew BBM Groups itemFiled messageNew RSS itemMessage with an attachmentMessage is being sentMessage is high priorityMessage has not been sentText message with an attachmentMessage has been sentText messageMessage has been deliveredMessage has been read
About email account icons
Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry smartphone with 
a work email account and one or more personal email accounts. If you associate your smartphone with more than one  email account, multiple email account icons might appear on your smartphone, in addition to the main Messages icon. For  more information about associating your smartphone with more than one email account, visit 
www.blackberry.com/docs/
smartphones
 and click the link under Email Setup.
User GuideMessages
92 
						

							Depending on your theme, a separate icon might appear for text messages.
How to: Messages application
Messages at a glance
 
 
Search for messages
You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email 
application on your computer or in another associated email account if your email account uses the 
BlackBerry Internet 
Service
 or a BlackBerry Enterprise Server that supports this feature.
On the home screen, click the Messages icon.
• To search for messages based on the subject, highlight a message. Press the  key > Search by > Subject.
• To search for messages based on the sender, highlight a message. Press the  key > Search by > Sender.
• To perform an advanced search, press the  key > Search by > Advanced. Specify the search criteria. To save the 
search criteria, press the 
 key > Save. Click Search.
• To search for messages using the criteria from your last advanced search, press the  key > Search by > 
Advanced. Press the  key > Last.
Note: If you search for messages, your smartphone doesn't search attachments.User GuideMessages
93 
						

							To stop a search, press the  key.
Related information
Do more with your message search results,351
Message search criteria,351
Hide filed and sent messages from the Messages 
application
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Message Display and Actions. 
•To hide filed messages, select the Hide Filed Messages checkbox.
•To hide sent messages, select the Hide Sent Messages checkbox.
3.Press the  key > Save.
Show or hide messages from the Messages application
You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a  separate icon to appear on the home screen for text messages. Depending on your theme, a separate icon might already appear by default.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Inbox Management. 
•To hide messages from specific email accounts, in the Email Accounts section, clear the checkbox beside one or 
more email accounts.
•To show text messages, in the Other Message Types section, selct the Text Messages checkbox.
3.Press the  key > Save. 
View or hide call logs in the Messages application
You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application.
1.From the home screen, press the  key. 
2.Press the  key > Options > Call Logs and Lists. 
•To show recent and missed calls in the Messages application, select the All Calls option.
•To hide call logs in the Messages application, select the None option.
3.Press the  key > Save.User GuideMessages
94 
						

							Hide the new or unread message indicator
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Message Display and Actions. 
•To hide the new message indicator, clear the Display New Message Indicator checkbox.
•To hide the unread message indicator, change the Display Message Count field to None.
3.Press the  key > Save. 
Change how you group email messages
1.On the home screen, click the Messages icon.
2.Press the  key > Display Style > Group by Subject or Single Messages. 
Use color to differentiate work messages from other 
messages
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports 
this feature. For more information, contact your administrator.
1.On the home screen or in a folder, click the Options icon.
2.Click Display > Message Categorization.
3.In the Message Outline Colors section, do any of the following:
•To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise 
Server
, change the Enterprise Messages field.
•To set an outline color for your other messages, change the Other Messages field.
4.Press the  key > Save. Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your 
administrator.
Set how long your smartphone stores messages
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Message Display and Actions. 
3.Change the Days To Keep Messages field.
User GuideMessages
95 
						

							4.Press the  key > Save. 
Related information
Some messages aren't appearing on my smartphone,137
Open a new message automatically when you remove 
your smartphone from your holster
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Message Display and Actions. 
3.Change the Auto Open Newest Message After Removing Device From Holster field.
4.Press the  key > Save. 
Turn off the delete message or read message prompt
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Message Display and Actions.
•To turn off the delete message prompt, in the Actions section, clear the Confirm Delete checkbox.
•To turn off the read message prompt, in the Actions section, clear the Confirm Mark Prior Read checkbox.
3.Press the  key > Save.
Change options for spell check
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Spell Check. 
•To check spelling before sending your email, select the Spell Check Email Before Sending checkbox.
•To set the size of the word to check, click a number in the Minimum Sized Word To Check dialog box.
3.Press the  key > Save.
Email
Set up an email address
1.On the Home screen, click the Setup icon.
User GuideMessages
96 
						

							2.In the Setup section, click the Email Accounts icon.
3.Follow the screens to set up your email address. When your email address is set up correctly, you receive a 
confirmation message. To view and manage your email messages, on the Home screen, click the 
Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
•Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email 
accounts (for example, 
Windows Live Hotmail) or to create a new email address for your smartphone.
•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your 
smartphone with your work email account using the 
BlackBerry Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email 
address for your smartphone, and do not see this option, contact your administrator or wireless service provider.
Related information
Reconcile email over the wireless network manually,97
Change options for your personal email account,97
Reconcile email over the wireless network manually
If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you 
can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
1.On the home screen, click the Messages icon.
2.Press the  key> Reconcile Now.
Change options for your personal email account
Before you begin: Depending on your wireless service provider, you might not be able to change some options for your 
personal email account.
You can change options for each personal email account that you added to your BlackBerry smartphone. You can create 
email filters, synchronize your contacts, change your signature or display name, and more.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Account Management. 
3.Click the email account that you want to change options for.
For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under 
Email Setup.
Compose and send an email
1.On the home screen, click the Messages icon.
User GuideMessages
97 
						

							2.Press the  key > Compose Email. 
3.In the To field, type an email address or a contact name.
4.Type a message.
5.Press the  key > Send. 
Related information
Search for a contact,213
Contacts groups,221
I can't send messages,42
Attach a file to an email,99
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1.Press the  key > Check Spelling. 
2.Do any of the following:
•To accept the suggested spelling, click a word in the list that appears.
• To ignore the suggested spelling, press the  key.
• To ignore all instances of the suggested spelling, press the  key > Ignore All.
• To add the word to the custom dictionary, press the  key > Add To Dictionary.
• To stop checking spelling, press the  key > Cancel Spell Check.
Related information
I can't check spelling,248
Save a message
Saved messages aren't deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain 
period of time.
On the home screen, click the Messages icon.
• To save an email or PIN message, highlight an email or PIN message. Press the  key > Save.
• To save a draft email, press the  key > Compose Email > Save Draft.
Related information
View saved messages,100
User GuideMessages
98 
						

							Blind carbon copy a contact
You can blind carbon copy a contact in an email or a PIN message.
When you are composing an email or a PIN message, press the  key > Add Bcc. 
Attach a contact card to a message
You can attach a contact card to an email, a PIN message, or a text message.
1.When you are composing a message, press the  key > Attach > Contact. 
2.Find and highlight a contact.
3.Press the  key > Continue. 
Related information
I can't attach a file to a text message,141
Attach a file to an email
Before you begin: To attach a file that is saved on your organization's network, your email account must use a BlackBerry 
Enterprise Server
 that supports this feature. For more information, contact your administrator.
When you are composing an email, press the  key > Attach > File. 
•To attach a file that is saved on your BlackBerry smartphone or media card, find and click the file.
• To attach a file that is saved on your organization's network, press the  key > Go To. Find and click the file. If 
necessary, type the credentials that you use to connect to your organization's network.
Set the importance level for an email or a PIN message that you send
If you change the importance level of an email or a PIN message, a high priority indicator  or low priority indicator 
appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports 
importance levels for messages, the importance level will also be indicated to the recipient.
1.When you are composing an email or a PIN message, press the  key > Options. 
2.Change the Importance field.
3.Press the  key > Save. User GuideMessages
99 
						

							Viewing and replying to email
View saved messages
1.On the home screen, click the Messages icon.
2.Press the  key > View Saved Messages.
View an address instead of a display name
In a message, press the  key > Show Address. 
To view the display name again, press the  key > Show Name.
Reply to or forward an email or PIN message
In a message, press the  key. 
•To reply to a message, click Reply or Reply to All.
•To forward a message, click Forward or Forward As.
Related information
I can't send messages,42
Delete the original text from a reply message
When you are replying to a message, press the  key > Delete Original Text. 
Stop a message from sending
You can stop a message from sending only if a clock icon appears beside the message.
1.On the home screen, click the Messages icon.
2.Highlight the message.
3.Press the  key > Delete. 
Resend a message
You cannot change a text message before you resend it.
In a sent message, press the  key. 
• To change the message, click Edit. Change the message. Press the  key > Send.
User GuideMessages
100