Bizfon Owners Guide

							Section 1 Overview
Bizfon Owner’s Guide7
To set the clock, do the following: 
1. Pick up any BizTouch telephone exten-
sion and press the SETTINGS button. If 
using a non-BizTouch telephone, press 


 to enter Settings. 
2. Dial extension 200, then enter the system 
password (if one has been configured) to 
access General Settings.
3. Press 
 to set the clock. 
4. Follow the prompts to enter the time and 
date.
Bizfon Exten-
sion Numbers200: General Settings
Extension 200 provides access to General 
Settings. General Settings include things 
such as automated attendant greetings, the 
clock, and informational messages. 
To access General Settings:
1. Pick up any BizTouch telephone exten-
sion and press the SETTINGS button. If 
using a non-BizTouch telephone, press 


 to enter Settings. 
2. Dial extension 200 to access General 
Settings.
3. Enter the system password (if one has 
been configured) and press .
4. Follow the prompts to select the General 
Setting you want to change.
201-208: Physical Extensions
201 through 208 are the Universal Extension 
numbers assigned to the yellow jacks on the 
Bizfon 680 labeled Telephones. These exten-
sions are used to connect physical telephones  
						

							Section 1 Overview
8Bizfon, Inc.
which are assigned these extension numbers 
as follows: jack 1 is for extension 201, jack 2 
is extension 202, jack 3 is extension 203, 
etc., through jack 8, which is extension 208. 
Extension 201 rings by default when callers 
press  or dial 201 in Day mode. For more 
information, see “0: Operator” on page 10. 
Extensions 201-208 can be configured by the 
user for one or more fax machines as well. 
See “Fax Machines” on page 51 for more 
information.
249: Public Address
Bizfon users can send messages to a public 
address system via their extension, by dial-
ing 249. 
On BizTouch 1 Feature phones, Public 
Address can be accessed by pressing the PA 
button.
Use of this feature requires connecting your 
Bizfon to a PA system. For more information 
on how to use Public Address, see “Public 
Address” on page 44. For more information 
on how to set up your Bizfon to a PA system, 
see “Audio Devices for Public Address” on 
page 53.
250-264: Virtual Extensions
250 through 264 are extensions which do not 
correspond to any physical jacks on the Biz-
fon 680. Virtual extensions have their own 
voice mailboxes, and allow users not requir- 
						

							Section 1 Overview
Bizfon Owner’s Guide9
ing a physical extension full access to the 
Bizfon system.
The Bizfon allows you to set these exten-
sions up to ring at a telephone of your 
choice: for example, your cell phone, or your 
home number. You can even set up a virtual 
extension to ring a specific physical exten-
sion (201-208) if, for example, you share an 
office with three other people and you are the 
one using it today.
The use of Virtual Extensions requires the 
presence of an optional Voice Vault card. 
The Voice Vault card allows you to set up 
voice mail accounts for extensions 250-264. 
Without the card, these extensions are not 
accessible to the Bizfon 680. To order a 
Voice Vault card, dial 299.
For more on how to set up a Virtual Exten-
sion, see “Setting up Virtual Extensions 
(250-264)” on page 31.
290: Meeting Room
Up to five callers can meet in a meeting 
room by dialing 290. Users can be internal or 
external, but some access restrictions apply 
to external callers.
On BizTouch feature phones, the Meeting 
Room can be accessed by pressing the 
CONF or CONFERENCE button when you 
have a caller on hold.
For more information on how to use this fea-
ture, see “Meeting Room” on page 44. 
						

							Section 1 Overview
10 Bizfon, Inc.
0: Operator
Extension 0 is the Operator, or Receptionist 
extension. By default, when the user presses 
 in Day mode, Extension 201 rings. See 
“Operator Extension” on page 21 for more 
information on how to change this default 
configuration.
299: Bizfon Customer Care
To reach Bizfon Customer Care, dial 299.
Feel free to call to request information or 
assistance.
NOTE:
Bizfon Customer Care is included when you 
purchase BizCare Complete. If you have not 
purchased BizCare complete, there is a per-
call charge for this service.
Emergency Use Connecting and using a Power 
Fail Telephone
Your Bizfon includes a jack (labeled Power 
Fail Telephone in red) for connecting a tele-
phone that can be used in the event of a 
power outage. 
In the event of a power outage, The Power 
Fail Telephone jack connects to CO line 
number 1, so be sure that one of your tele-
phone lines is connected to the jack marked 
“1-2.”
Note that the telephone used with the Power 
Fail Telephone jack should be a non-AC 
powered telephone in order to work during a 
power failure.  
						

							Section 1 Overview
Bizfon Owner’s Guide11
Dialing Emergency Numbers
Dial 
 to get an outside line, then dial 911 or 
the emergency number you are trying to 
reach. 
						

							Section 1 Overview
12 Bizfon, Inc. 
						

							Bizfon Owner’s Guide13
Section 2
Setting up your 
System
IntroductionThis section provides information about how 
to set up your Bizfon to handle inbound tele-
phone calls.
Incoming call handling refers to how calls 
are handled as they come in to the Bizfon 
680. This section provides information on 
how to configure the incoming call greeting 
options for the Automated Attendant Day 
and After Hours modes, how to configure the 
Operator extension, and how to set up infor-
mational messages. Once an incoming call is 
directed to an extension, you can choose how 
to handle the call at that extension. See “Sec-
tion 3 Setting Up and Using Extensions” on 
page 29 for information on configuring how 
calls are handled once they reach an exten-
sion. 
Incoming Call 
Handling Pro-
filesThe Bizfon 680 comes with three pre-set 
profiles for incoming call handling. You can 
select one of these profiles for Day mode, 
and select another for After Hours mode. 
The three pre-set profiles are:
1. Incoming callers hear the Automated 
Attendant greeting, then ring the opera-
tor, then (if unanswered) go to the Opera-
tor mailbox.  
						

							Section 2 Setting up your System
14 Bizfon, Inc.
This is the default Day mode configuration 
when you first receive your Bizfon 680. The 
default After Hours mode is essentially the 
same, except that the After Hours greeting is 
played, then all extensions ring, then the call 
goes into the Operator mailbox.
2. Incoming callers ring the Operator in 
Day mode or all phones in After Hours 
mode, then go to the Operator mailbox if 
the call isn’t answered.
3. Incoming callers ring the Operator in 
Day mode, or all phones in After Hours 
mode. If the call isn’t answered, the Day 
or After Hours Automated Attendant 
greeting is played, as appropriate. If the 
call is still unanswered, the call goes to 
the Operator mailbox.
To change your call profile:
1. Pick up any BizTouch telephone exten-
sion and press the SETTINGS button. If 
using a non-BizTouch telephone, press 


 to enter Settings.
2. Dial extension 0, then enter the Operator 
password (if one has been configured).
3. Press 
 to choose incoming call profiles, 
and follow the prompts. 
NOTE:
To change the Day call profile, be sure you 
are in Day mode. To change After Hours call 
profile, be sure you are in After Hours mode. 
						

							Section 2 Setting up your System
Bizfon Owner’s Guide15
If you wish to set up a customized incoming 
call handling profile, Bizfon can do it for 
you. Please call 299 to request special 
incoming call handling.
Automated 
Attendant 
GreetingsThe Bizfon automated attendant provides an 
immediate, automated greeting for callers to 
your business. By configuring your system 
greeting options in different ways, you can 
be responsive to callers by providing specific 
information through your system greetings. 
You can change the greeting that people hear 
when they call your company. Your Bizfon 
comes with this default auto attendant greet-
ing:
“Thank you for calling. If you know your 
party’s extension, you may dial it now. 
For a list of extensions, press 1. To reach 
the operator, press 0, or wait and you 
will be transferred.”
You can use this generic greeting, record 
your own, or you can purchase a profession-
ally recorded greeting by calling Bizfon Cus-
tomer Care at 299. 
Tips for composing a greeting: 
• Write down what you plan to say.
• Include all of a caller’s options. (See 
sample greeting below.)
• Describe each option before telling the 
caller what number to press (for exam-
ple, “For a list of extensions, press 1.”)  
						

							Section 2 Setting up your System
16 Bizfon, Inc.
• Read the greeting aloud before you 
record it to be sure you like the way it 
sounds.
Sample greeting:
“Thank you for calling Phassenphepher 
Consulting. If you know your party’s 
extension, you may dial it now. For a list 
of extensions, press 1. For directions, 
press 4. For hours, press 5. To reach the 
receptionist, press 0, or wait and you will 
be transferred.” 
For help on creating multi-language greet-
ings, see “Other Language Considerations” 
on page 59.
Changing the System Day 
Greeting
You can change the system greeting at any 
time. Before changing it, we recommend that 
you write it down and practice speaking it 
before making the recording. 
To change the default system day greeting, 
do the following: 
1. Pick up any BizTouch telephone exten-
sion and press the SETTINGS button. If 
using a non-BizTouch telephone, press 


 to enter Settings.
2. Dial extension 200, then enter the system 
password (if one has been configured) to 
access General Settings.