Bizfon Owners Guide

							Section  3 Se tt ing U p an d Us in g  Extens ions
1 . Up on li steni ng to  the  message , p res s 
 . 
						

							Section 3 Setting Up and Using Extensions
38 Bizfon, Inc.
This can be changed to play back the last, or 
most recently received, message first. Call 
Customer Care at 299 to make this change.
Call Handling in 
the OfficeHandling Calls at Your Desk
By using the Personal Settings options, you 
have several ways of handling calls that 
come in to the extension. These include:
• Enabling Do Not Disturb - All calls will 
be handled as you have set them up to be 
handled when you’re not available. For 
example, they may go into your voice 
mailbox.
• Enabling Call Forwarding - All calls are 
directed, after the number of rings speci-
fied through the option “Call Handling 
when not available,” to the extension or 
telephone number specified when set-
ting up call forwarding.
• You can determine whether the call is an 
internal call from another Bizfon exten-
sion or is an outside call based on the 
type of ring. An internal call from 
another Bizfon extension has a single 
ring. An outside call has two short rings.
• If you have Caller ID on your phone 
lines, the Caller ID data will also be 
shown after the first ring.
Refer to the BizTouch 2 Reference Card or 
the Reference Card for Non-Bizfon Tele-
phones for more information about Personal 
Settings options.  
						

							Section 3 Setting Up and Using Extensions
Bizfon Owner’s Guide39
Handling Calls Away from Your 
Desk
To handle calls when you are away from 
your desk, you can set up each Bizfon exten-
sion to forward calls to another extension or 
to another phone number. This enables you 
to receive your calls at another location, or to 
direct calls to another person who can assist 
callers.
Refer to the BizTouch 2 Reference Card or 
the Reference Card for Non-Bizfon Tele-
phones for instructions on how to forward 
calls for your particular phone type.
When you receive a call remotely that has 
been forwarded from the Bizfon, you are 
notified as soon as you pick up that you have 
received a “Bizfon call.” See “Taking 
Incoming Calls Remotely” on page 42 for 
more options in using this powerful feature.
Handling Incoming Calls While 
on a Call
The Bizfon 680 features Call Waiting func-
tionality and allows you to toggle between 
two calls.
CAUTION!
Failure to turn off Call Waiting from your 
telephone company will cause incorrect 
operation of your Bizfon 680! 
The BizTouch 2 Feature telephone has Call 1 
and Call 2 buttons that allow you full Bizfon 
functionality on each of the two calls; for 
example, transferring one of the calls while 
the other is on Hold. 
						

							Section 3 Setting Up and Using Extensions
40 Bizfon, Inc.
On BizTouch 1 Feature telephones, use the 
HOLD button to toggle between the two 
calls. On either call, you can make use of 
BizTouch buttons such as TRANSFER or 
CONFERENCE.
On non-BizTouch telephones, use the  key 
to toggle between the two calls. Non-Biz-
Touch telephones require that you terminate 
one of the calls before regaining use of Biz-
fon features such as transferring and confer-
encing. Please note that you cannot put a 
second call on hold. You must finish han-
dling the second call and then pick up the 
first call you originally put on hold.
Accessing Per-
sonal Settings 
from any Tele-
phoneYou can access Personal Settings for a Uni-
versal Extension from any telephone con-
nected to the Bizfon 680. To access Personal 
Settings from any telephone, do the follow-
ing: 
1. Pick up the telephone handset.
2. Press 
.
3. Enter your Universal Extension number.
4. Enter your Password and press .
Using 
Universal 
Extensions 
from Outside 
the OfficeAccessing the Bizfon Remotely 
Anyone with a Bizfon universal extension 
can use the Bizfon from outside of the office. 
You can use all of the features of the Bizfon 
when you make a call, as if you were in the 
office. 
						

							Section 3 Setting Up and Using Extensions
Bizfon Owner’s Guide41
To use your Bizfon from outside of your 
office:
1. Dial your company’s telephone number.
2. Press 
 during the automated attendant 
greeting. 
3. Enter your Universal Extension number.
4. Enter your Password and press .
You will now hear the internal Bizfon dial 
tone as you do in the office when you lift the 
receiver. You can now use any Bizfon 680 
feature, such as accessing your voice mail. 
NOTE:
You must have a valid extension and pass-
word to use the Bizfon 680 from outside the 
office.
Note that each person with a Bizfon 680 uni-
versal extension should have a Bizfon 680 
Wallet Card for use when remotely accessing 
the Bizfon 680.
Remote Disconnect
A convenient feature when using your Biz-
fon extension remotely is the ability to termi-
nated a call, yet stay connected to the Bizfon. 
This allows you to access Bizfon features 
without having to hang up the phone, saving 
you long distance connect charges. To termi-
nate a call without hanging up the phone, 
press  to put the call on hold, then 	 to 
disconnect it and regain access to Bizfon 680 
features. 
						

							Section 3 Setting Up and Using Extensions
42 Bizfon, Inc.
Remote Transfer
Another convenient feature when using your 
Bizfon extension remotely is the ability to 
transfer a call, then regain access to Bizfon 
features without having to hang up the 
phone. To transfer a call without hanging up 
the phone:
1. Press  to put the call on hold.
2. Press , then the extension number 
where you wish to transfer the call.
3. Press  again to complete the transfer 
and regain access to Bizfon 680 com-
mands.
Taking Incoming Calls Remotely
By default, when you receive an incoming 
call remotely, you will hear:
“Bizfon call for .”
You then have the option to:
1. Accept the call by pressing , or
2. Refuse the call by pressing . This will 
handle the call in the same way as when 
you are in the office and not available.
If you don’t answer, the Bizfon recognizes 
this and directs the call to your Bizfon exten-
sion mailbox.
During the call, you can put the caller on 
hold, or transfer the call to another exten- 
						

							Section 3 Setting Up and Using Extensions
Bizfon Owner’s Guide43
sion. At the end of the call, you can use 
remote disconnect to remain connected to 
the Bizfon to make another call or listen to 
voice mail.
The screening feature described above can 
be deactivated and reactivated as follows:
1. Pick up any BizTouch telephone exten-
sion and press the SETTINGS button. If 
using a non-BizTouch telephone, press 


 to enter Settings.
2. Dial your extension number, or  for 
this extension.
3. Enter your password, if required, then 
press .
4. Press 
 for the Call Forwarding menu.
5. Press 
 to disable/enable announcement 
for forwarded calls. 
Remote Access 
when Auto-
mated Atten-
dant is Turned 
OffTo access the Bizfon remotely when the 
Automated Attendant has been turned off, do 
the following: 
1. Dial in to the Bizfon 680. 
2. If the call is answered by voice mail, 
press . Proceed to step 4. 
3. If the operator answers the call ask him 
or her to transfer you to your extension 
and wait until you reach voice mail. Now 
Press .
4. Enter your extension number and pass-
word, then press . You are now logged  
						

							Section 3 Setting Up and Using Extensions
44 Bizfon, Inc.
in and can access voice mail and make 
calls through the Bizfon 680!
Public AddressYou can speak through a public address sys-
tem via your phone, by dialing 249. 
On BizTouch 1 phones, you can do the same 
by pressing the PA button.
When you dial 249, you will hear a connect-
ing tone, and your voice is sent through the 
Bizfon to its PA output. In order to use this 
feature, the Bizfon PA jack must be con-
nected to an external audio system. See 
“Audio Devices for Public Address” on 
page 53 for instructions on how to set up the 
feature.
 When you are finished using Public 
Address, simply hang up the phone.
If the PA extension is already in use and you 
dial 249, you will hear a busy signal.
Meeting RoomUp to five callers can meet in a meeting 
room by dialing 290. Bizfon users with phys-
ical or virtual extensions can:
• use the meeting room at any time
• transfer an external caller into the meet-
ing room
• transfer yourself and your call or calls on 
hold together into the Meeting Room, if 
you are using a BizTouch series tele-
phone. 
						

							Section 3 Setting Up and Using Extensions
Bizfon Owner’s Guide45
The first caller into the meeting room is put 
on hold until a second caller dials into the 
meeting room. As additional callers dial in to 
the meeting room, they are announced by a 
single tone.
Note that outside callers are not allowed to 
be the first to enter the meeting room. The 
first party in the meeting room must be 
someone calling in from a valid Bizfon uni-
versal extension. 
Also, a password must be configured and 
used by outside callers in order for them to 
access the meeting room. To set up a Meet-
ing password:
1. Dial extension 290.
2. Press  to set up a password.
3. Enter the password and confirm it.
The Meeting will end when the last Bizfon 
user (internal or external) leaves the call. In 
other words, when the last Bizfon user hangs 
up, any outside callers are also disconnected, 
and the Meeting is terminated.
Managing 
ExtensionsRemoving the Password for an 
Extension
If a user forgets his or her password, you can 
remove it so that the user does not need a 
password to access voice mail and personal 
settings. The user can then create a new pass-
word. You do not need to know the extension 
password to remove it.  
						

							Section 3 Setting Up and Using Extensions
46 Bizfon, Inc.
To remove the password for an extension:
1. Pick up any BizTouch telephone exten-
sion and press the SETTINGS button. If 
using a non-BizTouch telephone, press 


 to enter Settings.
2. Dial extension 200 to access General 
Settings.
3. Enter the system password, if required, 
then press .
4. Press 
 to manage extensions.
5. Press 
 to remove a password.
6. Enter the number of the extension.
7. Follow the prompts.
Resetting an Extension
When someone leaves your company, the 
extension can be reset to the default settings. 
Resetting an extension does the following:
• Clears the password
• Deletes the greeting and name recordings
• Deletes all voice mail for the account
• Returns the extensions default language 
to the primary language
After a physical extension has been reset, the 
user of this extension will hear the initial 
setup prompt when they lift the handset.   
Virtual extensions are not available any more