Bizfon Owners Guide

Bizfon Owner’s Guidei
Contents
Section 1
Overview 1
Introduction 1
Installin
g Your System 2
Bizfon Customer Care 2
Voice Vault Card Option 2
Arran
ging for Telephone Company Services 3
Overview of Initial Bizfon Settin
gs 4
Bizfon Extension Numbers 7
Emer
gency Use 10
Section 2
Setting up your System 13
Introduction 13
Incomin
g Call Handling Profiles 13
Automated Attendant Greetin
gs 15
Call Routin
g Directly to a Specific Extension 20
Chan
ging the List of After Hours Extensions 20
Operator Extension...

Contents
iiBizfon, Inc.
Section 3
Setting Up and Using Extensions 29
About Universal Extensions 29
How to Make Phone Calls 33
Voice Mail 34
Call Handlin
g in the Office 38
Accessin
g Personal Settings from any Telephone 40
Usin
g Universal Extensions from Outside the Office 40
Remote Access when Automated Attendant is Turned Off 
43
Public Address 44
Meetin
g Room 44
Mana
ging Extensions 45
Mana
ging Bizfon Call Waiting 47
Authorization to Make Outside Calls 
(Internal and Remote 
Users
) 48
Confi
guring...

Contents
Bizfon Owner’s Guideiii
Appendix A
Multi-Language System Setup 57
Choosing your Preferred Language(s) 57
Choosin
g System-Level Language Preferences 57
Choosin
g Personal Language Preferences 58
Other Lan
guage Considerations 59
Appendix B
Startup/Test Button 61
Using the Startup/Test Button 61
Appendix C
Bizfon 680 Installation Considerations 63
Mounting Bracket 63
Attachin
g the Bracket 63
Removin
g the Bracket 65
Wall Mount 66
Appendix D
Bizfon 680 Specifications 67
Appendix E
Regulatory and...

Contents
ivBizfon, Inc.
Industry Canada Notice 72
Important Safet
y Instructions 73
Service Instructions 75
Index 77 

Bizfon Owner’s Guide1
Section 1
Overview
IntroductionCongratulations on your purchase of a Biz-
fon! Your Bizfon 680 will transform how 
your business communicates, making you 
more available, informative and responsive 
to your customers. 
About the Owner’s Guide
This manual provides information for setting 
up and using your Bizfon, once it is installed. 
You should keep this manual for future refer-
ence. At some point in the future you may 
want to change settings or connect other 
office equipment...

Section 1 Overview
2Bizfon, Inc.
Supported Telephones and Tele-
phone Features
Your Bizfon 680 works best with BizTouch 2 
feature phones. These telephones support all 
Bizfon 680 features. Refer to the BizTouch 2 
Reference Card for information on using 
your BizTouch 2 telephones with the Bizfon 
680. 
In addition to the BizTouch 2 telephones, 
you can also use any standard telephones 
(the telephone industry refers to these as 
2500-series telephones). 
You can also connect one or more fax 
machines...

Section 1 Overview
Bizfon Owner’s Guide3
680. These features include adding extra 
voice mail capacity to your Bizfon, the use 
of Virtual Extensions, and the use of addi-
tional Informational Messages. Each of these 
is described in detail in this booklet. Call 299 
to order a Voice Vault card.
Arranging for 
Telephone 
Company 
ServicesThere are certain telephone features that are 
provided through your telephone company. 
These are described below. 
Hunt Groups
You should contact your local telephone...

Section 1 Overview
4Bizfon, Inc.
ber, and so on, until an open, available line is 
detected. If all lines in the hunt group are 
busy, the caller will hear a busy signal. 
Caller ID
The Bizfon 680 supports Caller ID. You 
must arrange for Caller ID service through 
your local telephone company. The Biz-
Touch 2 Feature Phone does support display 
of Caller ID, but you may have non-Biz-
Touch telephones that do not. 
The Bizfon will also display Caller ID infor-
mation for extension-to-extension calls....

Section 1 Overview
Bizfon Owner’s Guide5
change some settings to meet your com-
panys specific needs. 
You can change some common settings 
yourself. Some examples include:
• Changing your automated Day or After 
Hours Greetings, 
• Turning the automated greeting off, or
• Setting the System Clock. 
Other changes well make for you; just dial 
299 to reach a Customer Care agent. Well 
consult with you to set up your Bizfon to 
meet your companys unique needs.
Setting Up and Changing the 
System Password...

Section 1 Overview
6Bizfon, Inc.
using a non-BizTouch telephone, press 


 to enter Settings.
2. Dial extension 200 to access General 
Settings.
3. Press 
 for security options.
4. Press 
 to set the password. 
5. Follow the prompts to set the system 
password. 
System Greetings
The Bizfon 680 is shipped with automated 
attendant greetings for both Day and After 
Hours modes. The Bizfon automated atten-
dant provides an immediate, automated 
greeting for callers to your business. 
Your Bizfon comes...