Bizfon Owners Guide

							Section 2 Setting up your System
Bizfon Owner’s Guide27
3. Enter  for Additional Settings.
4. Enter  to select the phone type.
Music-on-HoldYou can set up Music-on-Hold so that callers 
can listen to music or a pre-recorded looping 
message. 
To set up Music-on-Hold, you need to con-
nect an audio device, such as a CD player or 
a tape deck, to your Bizfon. See “Section 4 
Using your Bizfon with Other Office Equip-
ment” on page 51 for information on con-
necting an audio device to the Bizfon 680.
Tu r n i n g  B i z f o n  
Customer Care 
Access Authori-
zation On/OffThe Bizfon comes equipped with the ability 
to be remotely accessed by Bizfon Customer 
Service. This ability to access your site is 
what allows Bizfon to make the configura-
tion changes you request on a 299 call.
Although Bizfon strongly encourages cus-
tomers to leave the default authorization for 
Bizfon Customer Care access On, you can 
choose to turn authorization Off. 
NOTE:
When authorization is Off, Bizfon Customer 
Care can’t perform configuration changes, 
backups, nor can it troubleshoot your system 
in the unlikely event of a problem.
CAUTION:
If you have forgotten your system password, 
and had disabled Customer Care access, your 
Bizfon will have to be replaced.
To turn Bizfon Customer Care access to your 
site On/Off: 
						

							Section 2 Setting up your System
28 Bizfon, Inc.
1. Pick up any BizTouch telephone exten-
sion and press the SETTINGS button. If 
using a non-BizTouch telephone, press 


 to enter Settings. 
2. Dial extension 200 and enter the system 
password, if configured, to access Gen-
eral Settings.
3. Press  for Security Options.
4. Press  for Bizfon Customer Care per-
missions.
5. Press  to toggle authorization On/Off. 
						

							Bizfon Owner’s Guide29
Section 3
Setting Up and 
Using Extensions
This section provides information and 
instructions for setting up and using Bizfon 
Universal Extensions. 
Additional information is provided in the 
BizTouch 2 Feature Phone Reference Card 
(included with each BizTouch 2 Feature 
Phone) and Reference Card for Non-Bizfon 
Telephones. Give each person with a Bizfon 
universal extension one of these cards 
according to the type of telephone that per-
son is using. Wallet Cards with instructions 
for remote access are also included in your 
Bizfon 680 documentation package.
About Univer-
sal ExtensionsYour Bizfon 680 provides you with Univer-
sal Extensions. A Universal Extension is a 
three-digit number, starting at 201, that 
enables your clients and customers to reach 
you anywhere!
A universal extension can be associated 
with:
• A Physical Extension connected to the 
Bizfon 680. These are extensions 201 
through 208.
• A Virtual Extension, associated with any 
telephone located anywhere. These are 
extensions 250 through 264. 
						

							Section 3 Setting Up and Using Extensions
30 Bizfon, Inc.
With a universal extension, there is no single 
telephone permanently associated with the 
extension number! 
For example, a salesperson working from a 
remote office can be connected to your com-
pany through a universal extension. You 
would assign a virtual extension number to 
this person, and configure the extension to 
forward calls to the telephone number at the 
remote office. 
With a universal extension, you can:
• Transfer calls to other extensions or out-
side numbers
• Receive calls remotely, forwarded from 
the Bizfon
• Set up and participate in Meeting Room 
calls
• Place long-distance calls through the 
Bizfon 680, from inside or outside the 
office
• Receive and manage voice messages 
through your voice mailbox
Setting Up Physical Extensions 
In the Office (201-208)
The yellow jacks labeled Telephones on the 
Bizfon 680 are assigned to Universal Exten-
sion numbers 201 through 208.
When you begin setting up an extension, you 
must indicate whether it is going to be a pri-
vate telephone, a public telephone (such as a  
						

							Section 3 Setting Up and Using Extensions
Bizfon Owner’s Guide31
telephone in a conference room), or a fax 
machine. 
If it’s a private telephone, you must record 
your name in order to start receiving voice 
mail. You may also record a greeting and 
choose a password.
NOTE:
Without a password having been set up, you 
can’t access the Bizfon remotely.
When you first pick up the handset of a tele-
phone connected to the Bizfon, the system 
prompts you with the following: 
“Welcome to extension 201 . To 
set up this extension now, press 1; other-
wise, press *.”
• If you press  to set up the extension, 
you are prompted through a series of 
options to configure the extension. Sim-
ply follow the prompts to configure an 
extension.
• You can press 
 to defer setting up your 
extension until you’re ready to.You will 
receive a dial tone and can place calls.
Setting up Virtual Extensions 
(250-264)
A virtual extension is not physically con-
nected to one of the eight extension jacks in 
the Bizfon 680. When you set up a virtual 
extension, e.g. 250, you tell the Bizfon 
where it is that you want extension 250 to 
ring. It could ring you at: 
						

							Section 3 Setting Up and Using Extensions
32 Bizfon, Inc.
• Your cell phone
• Your home phone 
• A remote sales office phone 
• Even one of the eight physical exten-
sions! 
An example of the last scenario would be 
where you share or rotate office resources, 
and for the next two weeks, you are in the 
office where physical extension 204 is. Your 
“permanent” extension may be 250, but for 
those two weeks, virtual extension 250 will 
ring at physical extension 204.
To set up a Virtual Extension:
1. Pick up any BizTouch telephone exten-
sion and press the SETTINGS button. If 
using a non-BizTouch telephone, press 


 to enter Settings.
2. Dial extension 200 to access General 
Settings.
3. Enter the system password, if required, 
then press .
4. Press 
 to manage extensions.
5. Press 
 to set up a Virtual Extension.
6. Follow the prompts.
Virtual Extensions require the presence of an 
optional Voice Vault card. To order one, dial 
299. 
						

							Section 3 Setting Up and Using Extensions
Bizfon Owner’s Guide33
How to Make 
Phone CallsExtension-to-Extension
To reach a physical or virtual extension, or 
the operator, Meeting Room, or PA, dial the 
number directly.
Getting an Outside Line
To dial an outside telephone number, dial  
first, followed by the number.
Enabling 


 Passthrough on a 
Non-BizTouch Phone
If you are using a non-BizTouch phone, then 
the  key is used to put a call on hold. You 
may find that when you are connected to an 
Automated Bank Teller, or an airline reserva-
tion system, or another voice mail system, 
you need to use the  key to perform a func-
tion specific to that call. 
In this case, you have the ability to disable 
the Hold function for the  key for the dura-
tion of a call. 
The Hold function is disabled if you press 
the  key. You can press  when you pick 
up the phone to call, so that Hold is disabled 
throughout the call, or you can press  once 
the call is on hold.
Please note that you can still put a call on 
hold after the  hold function is disabled, by 
pressing the Flash key found on many tele-
phones, or by manually hookflashing (press-
ing as if to hang up, very briefly).
As soon as the call is terminated, the  key 
reverts to its normal function. 
						

							Section 3 Setting Up and Using Extensions
34 Bizfon, Inc.
Voice Mail  Voice Mail Notification
The BizTouch 2 telephone comes equipped 
with a message waiting light. If you have 
new messages, it lights up.
When you pick up an extension, the Bizfon 
announces how many new messages you 
have in your mailbox.
Pager Notification 
You can configure the Bizfon to page you 
when you have received a voice mail. To 
activate this feature:
1. Pick up any BizTouch telephone exten-
sion and press the SETTINGS button. If 
using a non-BizTouch telephone, press 


 to enter Settings.
2. Dial your extension number, or  for 
this extension.
3. Enter your password, if required, then 
press .
4. Press 
 for the Additional Settings 
menu.
5. Press  to go into Pager Notification 
setup.
6. Follow the prompt to enter the pager 
number correctly. 
7. By default, just your extension number is 
sent to your paging service as the mes-
sage. If you need to send a PIN or other 
information, you can do so by pressing  
						

							Section 3 Setting Up and Using Extensions
Bizfon Owner’s Guide35
 at the prompt, after defining the pager 
number.
NOTE:
You have the ability to enter 2-second pauses 
into your pager message, if necessary for 
proper timing. To do this, 
1. Follow the instructions above to get into 
Pager Notification setup.
2. When prompted, press  to enter the 
message-entry portion of the Pager Noti-
fication prompts, you will hear “Enter all 
digits you normally would for your pag-
ing service. For a two-second pause, 
press . When finished, please wait.”
Personal Greetings
Each Bizfon extension can be set up to have 
a personal greeting. This provides each per-
son with an extension to offer callers a per-
sonal greeting and suggestions on leaving 
voice mail or giving another extension or 
phone number to call for service or informa-
tion. Refer to the BizTouch 2 Reference Card 
or the Reference Card for Non-Bizfon Tele-
phones for instructions. 
Accessing Personal Voice Mail 
from any Physical Extension
You can access a personal voice mailbox 
from any physical extension. To access voice 
mail from any physical extension, do the fol-
lowing: 
1. Pick up the telephone handset. 
						

							Section 3 Setting Up and Using Extensions
36 Bizfon, Inc.
2. Press 
.
3. Enter your Universal Extension number.
4. Enter your Password and press .
Refer to the BizTouch 2 Reference Card or 
the Reference Card for Non-Bizfon Tele-
phones for more information about voice 
mail commands and options.
For guidance on accessing voice mail 
remotely, see “Using Universal Extensions 
from Outside the Office” on page 40.
Operator Voice Mailbox
If a message is left for the operator, it is 
accessible to all users via the voice mailbox 
for extension . Follow the instructions 
above, selecting extension  to retrieve 
Operator messages.
The extension which is configured to receive 
Operator voice mails will hear a double mes-
sage when the user calls to listen to voice 
mail. One message will indicate the number 
of new messages left in their specific exten-
sion; the other will indicate the number of 
new Operator messages.
Forwarding Voice Mail to 
another Extension
You can forward a message to any extension. 
You can also add an introduction to the mes-
sage you are forwarding. To forward voice 
mail from any extension, do the following: