Apple macbook pro 17 inch mid 2010 User Manual

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 61 2010-06-11
2. Turn off Bluetooth.  Retest 
AirPort performance. 
Refer to Knowledge Base 
TS1809. Verify if performance 
issue is fixed.
YesPossible AirPort interference 
from the Bluetooth card. 
Change AirPort base station 
channel. (Knowledge Base 
TS1809.)
No-If AirPort-related issue, go to 
step 3.
-If Bluetooth-related issue, go 
to step 6. 
3. (AirPort) Verify that antenna 
connections to the AirPort 
card are not reversed or...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 62 2010-06-11
Wireless Input Device Doesn’t Pair
Unlikely cause:  display assembly, logic board, optical drive, hard drive
Quick Check
SymptomQuick Check
Wireless Input Device Doesn’t 
Pair
• Can’t get the system to 
recognize the Bluetooth 
keyboard or mouse
1. Check Bluetooth System Preference is set to 
Discoverable.
2.  Check Bluetooth device has fully charged 
batteries.
3. Check for Bluetooth software updates for both 
the device and...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 63 2010-06-11
5. Verify if Bluetooth antenna 
connection to the AirPort/
Bluetooth card is not loose. 
Reseat antenna connection 
and verify if pairing issue is 
fixed.
YesLoose Bluetooth antenna 
connection. Issue resolved.
NoGo to step 6.
6.  (Bluetooth) Install a known-
good AirPort/Bluetooth card 
and verify if pairing issue is 
fixed.
YesReplace user’s AirPort/ 
Bluetooth card.
N15
NoReplace user’s top case 
(Bluetooth antenna is part...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Display 64 2010-06-11
Display
Display Anomalies
Quick Check
SymptomQuick Check
Display Anomalies
• Incorrect/missing colors
• Distorted/blurred image
• Pixel anomalies
• Vertical/horizontal lines 
• Non-uniform brightness
• Image flicker
• Image persistence
1. Check display preferences for use of custom 
display profile.
2.  Check brightness setting.
3. Check for Software Updates.
4.  Clean glass panel while checking for dust/debris.
5. Go to Deep Dive:...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Display 65 2010-06-11
Deep Dive: Incorrect/Missing Colors
CheckResultActionCode
1. Verify display is listed in the 
System Profiler’s Graphics/
Displays device tree.
YesThis ensures color profile can 
be matched with LCD. Go to 
step 2.
NoCheck for correct LCD 
identification. Go to step 4 
2.  Verify System Preferences 
Display Profile is valid for 
display being tested.  Color 
profile should be set to Color 
LCD,  user may have created an 
off-color...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Display 66 2010-06-11
Deep Dive: Distorted/Blurred Image
CheckResultActionCode
1. Sample image illustrates loss of 
LVDS data signals to LCD or a 
defective LCD panel, Inspect & 
reseat LVDS cable connection 
looking for damaged or bent 
pins.  Verify if image is restored 
with the reseated cable 
connection.
YesIssue due to loose connection. 
Display issue resolved.
NoGo to step 2.
If logic board connector is 
damaged, replace logic board.
M24
2....

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Display 67 2010-06-11
Deep Dive: Vertical/Horizontal Lines
CheckResultActionCode
1. Horizontal lines may be related 
to a failing RAM module. Verify 
if video issue only happens 
AFTER the Apple logo and the 
spinning wheel has appeared.  
YesIssue only happens AFTER 
Apple logo and spinning 
wheel appears. Go to step 2.
NoIssues happens since startup. 
Go to step 5.
2.  Start with shift key down 
(safe mode) to disable system 
extensions. Verify if issue...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Display 68 2010-06-11
Deep Dive: Non-uniform Brightness
CheckResultActionCode
1. Determine if brightness 
uniformity issue is visible after 
display has warmed up for 15 
minutes.
YesGo to step 2.
NoDisplay backlight can take 
several minutes to stabilize. 
2.  Check LVDS cable connection 
to logic board and verify if 
brightness issue disappeared..
YesReseated LVDS cable solved 
the backlight control. Issue 
resolved
NoGot to step 3
3. Determine if...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Display 69 2010-06-11
2. Run Clamshell Service 
Diagnostic utility and check 
for presence of all devices. If 
not found, inspect and reseat 
camera cable on logic board.  
Verify if iSight becomes listed 
in System Profiler:USB devices
YesCamera recognized. Go to 
step 3.
NoGo to step 4.
3. Launch PhotoBooth.  Verify if 
camera’s green LED is on, and 
that image appears normal.
YesIssue resolved..
NoGo to step 4.
4.  Replace camera cable and 
verify if...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Display 70 2010-06-11
Blank / No Video
Unlikely cause: Power adapter, speakers, optical drive/hard drive, fan, microphone, top case
Quick Check
SymptomQuick Check
Blank / No Video
• No video
• No backlight
1. Check brightness setting
2.  Attach known-good supported external display. 
3. Boot from Mac OS X install DVD that came with 
computer.
Deep Dive
CheckResultActionCode
1. Verify boot chime present 
when system restarted. 
Reset SMC and clear PRAM if...