Apple macbook pro 17 inch mid 2010 User Manual

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 41 2010-06-11
4. Remove I/O device where 
possible to pinpoint faulty 
device:   
 
- Disconnect camera cable 
from display assembly (for, 
camera, and Ambient Light 
Sensor). Camera cable can be 
disconnected without affecting 
startup and test. 
 
- Disconnect AirPort/Bluetooth 
card to isolate AirPort/
Bluetooth functionality. 
 
- Disconnect optical drive cable 
to isolate optical drive. 
 
- Disconnect hard drive cable 
to...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 42 2010-06-11
6. Disconnect display assembly 
and test with known-good 
display assembly or external 
monitor. Verify if system now 
starts up without kernel panic/
freeze.
YesReplace display module.  L14
No Go to step 7
7. Check for thermal values and 
fan running speed 
Run ASD to check for fan and 
sensors test, and verify if ASD 
does not report any overtemp, 
failing sensor, or fan.
YesNo thermal fail detected - 
Replace logic...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 43 2010-06-11
Battery Run Time Too Short
Quick Check
SymptomQuick Check
Battery Run Time Too Short
Battery runs out of power very 
quickly (less than two hours)
1. Check if the battery is covered under a repair 
extension program. Use the “Portable Computer 
Battery Screening Process for Apple Service 
Providers” (Knowledge Base CP165). 
2.  Verify no applications have runaway processes 
with the CPU. See “Runaway applications can...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 44 2010-06-11
Deep Dive
CheckResultActionCode
1. With battery removed, verify 
if a known-good AC adapter 
starts up ,runs the system and 
shows MagSafe LED status.
YesConfirm user’s AC adapter as 
bad and replace.  
P14
NoVerify MagSafe board cable 
seating to logic board. Go to 
step 2
2.  Verify if a known-good power 
adapter’s LED light up either 
green or amber.
YesSMC on logic board senses AC 
power adapter. Go to step 3...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 45 2010-06-11
Deep Dive
CheckResultActionCode
1. Verify if the MagSafe LED 
is green or amber while 
connecting a known-good AC 
adapter on system.
YesSMC on logic board senses AC 
power adapter and enabled 
power. Go to step 4.
NoVerify MagSafe interconnect 
board is connected to logic 
board. Go to step 2
2.  Verfiy that the unit runs on 
a known-good AC power 
adapter only.
YesIssued resolved.P99
NoReplace the MagSafe...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 46 2010-06-11
Noise / Hum / Vibration
Unlikely cause: RAM, display assembly, top case, camera, microphone, battery
Quick Check
SymptomQuick Check
Noise / Hum / Vibration
Computer or AC adapter emits a 
noise or vibration.
1. Verify and reproduce the source of the noise from 
the computer / adapter with the customer.
2.  If the AC adapter is the source of the noise 
disconnect and try a known-good adapter.  ( a 
small amount of hum...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 47 2010-06-11
5. Verify if the noise is coming 
from the hard drive.
YesIt is normal for drives to 
produce noise when they 
spin up or the heads move.  
Replace drive if noise is above 
normal levels.
H06
NoGo to step 6 
6.  Verify if the noise is coming 
from the fan.
YesThe fan(s) are generally 
running in a slow mode, 
but may accelerate when 
intensive processing is 
required (calculation, 3D 
gaming, or screen saver...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 48 2010-06-11
Burnt Smell / Odor
Unlikely cause: Enclosure
Quick Check
SymptomQuick Check
Burnt Smell / Odor
Computer or power adapter emits 
an odor or smell of smoke.
1. Disconnect the battery and AC adapter from the 
computer.
2.  Attempt to identify the source of the odor. Visual 
clues are component damaged like capacitor chip 
popped or burn marks.
Deep Dive
CheckResultActionCode
1. Verify if the source of the odor 
has been...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 49 2010-06-11
Battery Leaking or Swollen
Quick Check
SymptomQuick Check
Battery Leaking or Swollen
• Trackpad button does not work 
• Battery pack case has opened. 
• Bottom cover cannot be 
reinstalled
1. Check if the battery is covered under a repair 
extension program. Reference: MacBook, 
MacBook Pro (15-inch) or MacBook Pro (17-inch) 
with swollen battery article (Knowledge Base 
TS2358).
2.  Use the “Portable Computer Battery...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 50 2010-06-11
Communications
Ethernet Port/Device Issue
Unlikely cause:  power adapter, battery, speakers, optical drive, hard drive, fan, camera, 
microphone, top case, display assembly, AirPort / Bluetooth card
Quick Check
SymptomQuick Check
Ethernet Port/Device Issue
• No Ethernet device present
• Unable to access network 
resources
• Ethernet device shows no 
connection
• Ethernet device unable to get 
an IP address
• Slow network...