Apple macbook pro 17 inch mid 2010 User Manual

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 91 2010-06-11
7. Verify if a known-good 
trackpad works.
YesReplace user trackpad 
according to symptom found.  
-No Mouse/trackpad response
 
-Trackpad cursor not tracking 
properly
 
-Trackpad click button issues
 
 
K02 
 
K12 
 
K13
NoReplace logic board.M16
Built-in Keyboard Has Dim or No Keyboard Backlight
Unlikely cause:  LCD, hard drive, optical drive
Quick Check
SymptomQuick Check
Built-in Keyboard Has Dim or No 
Backlight
•...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 92 2010-06-11
3. In the Apple System Profiler, 
verify if you can you see the 
USB camera listed.
YesThe Ambient Light Sensor 
shares its connection to logic 
board with camera and is 
likely correctly connected.. If 
issue persist, replace display 
assembly.
L14
NoGo to step 6
4.  Check keyboard backlight 
cable and connector for 
damage and reseat keyboard 
backlight connection to the 
logic board.  Verify if the 
keyboard backlight...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 93 2010-06-11
Built-in Keyboard Is Not Recognized
Unlikely cause:  LCD, hard drive, optical drive
Quick Check
SymptomQuick Check
Built-in Keyboard Is Not 
Recognized
• Keystrokes not recognized
1. Reset SMC.
2.  Press Caps Lock.  If Caps Lock light turns on, there 
is at least a partial connection to the logic board.
3. In System Preferences: International: Input Menu, 
enable Keyboard Viewer.  Select Show Keyboard 
Viewer from the...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 94 2010-06-11
Built-in Trackpad Does Not Track Properly
Unlikely cause: LCD, hard drive, optical drive
Quick Check
SymptomQuick Check
Built-in Trackpad Does Not Track 
Properly
• Cursor movement is random, 
uneven, or jumpy.
• Cursor hangs or stalls along 
path.
1. Check for environmental factors such as humidity, 
hand lotion or jewelry.  Check if user is touching 
the trackpad simultaneously with both hands.
2.  Clean the trackpad...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 95 2010-06-11
Apple Remote Inoperable
Unlikely cause:  LCD, hard drive, optical drive
Quick Check
SymptomQuick Check
Apple Remote Inoperable
• Remote is not recognized.
1. The computer is on and awake.
2.  Check with known-good remote on user’s 
computer and the user’s remote on known-good 
computer
3. Remote is used within 30 feet of the computer 
and unobstructed line-of-sight to the IR window.
4.  Clean the IR window.
5. Open System...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 96 2010-06-11
Deep Dive
CheckResultActionCode
1. Open Photo Booth or iChat’s 
Video Preview window.  Point 
Apple Remote at the built-in 
iSight camera, press any button 
on the remote, and verify if 
(as seen through the camera) 
there is a faint blinking light on 
the remote.
YesApple Remote is working.  Go 
to step 2.
NoReplace the remote’s battery.  
Go to step 2.
2.  Verify if you can pair the Apple 
Remote with a known-good...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 97 2010-06-11
Built-in Speaker Has No Audio
Unlikely cause: LCD, hard drive, optical drive
Quick Check
SymptomQuick Check
Built-in Speaker Has No Audio
Can’t hear any audio from within 
the machine.
1. Make sure all software updates have been 
applied.
2.  Check in System Preferences: Sound: Output that 
sound output is set to “Internal Speakers”. and 
balance is set to center.
3. Use the F12 volume key to set the sound to 
maximum.
4....

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 98 2010-06-11
Distorted Sound from Internal Speaker
Unlikely cause: LCD, hard drive, optical drive
Quick Check
SymptomQuick Check
Distorted Sound from Internal 
Speaker
• Distorted audio
1. Reset PRAM.
2.  Adjust sound output and level in System 
Preferences: Sound: Output, and use the Balance 
to locate a left, right, or woofer speaker distortion 
source.
3. Compare the same sound and same settings 
against another unit to make sure...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 99 2010-06-11
4. Verify if affected speaker 
membrane is free from dust or 
debris, and speaker membrane 
is not deformed/damaged.
YesGo to step 5.
NoClean any dust or debris. Go 
to step 5.  
If membrane is damaged, 
replace the speaker(s).  
X09
5. Verify if speaker enclosure 
is not damaged, is correctly 
installed in system, and does 
not create unneeded vibration 
when sound is played.
YesSpeaker housing installation 
is good. Go...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Input/Output Devices 100 2010-06-11
2. Check that no cable is inserted 
into the external sound input  
AND output ports. Launch 
System Preferences and select 
Sound/Input options. Verify 
if “Internal Microphone” is 
proposed and selected..
Yes Go to step 3.
No If “External Microphone” 
input is proposed in Sound 
Input preferences, replace 
logic board.
M09
3. Launch System Preferences and 
select Sound/Input options. 
Verify if ‘Input Volume’ is set...