Apple macbook pro 17 inch mid 2010 User Manual

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 51 2010-06-11
3. Verify if IP address is listed 
for the Ethernet interface in 
System Preferences/Network.   
Connect computer to network 
with known-good DHCP IP 
allocation, ensuring static 
DHCP maps or MAC address 
filtering is not preventing 
address allocation. Note: 
DHCP allocation may not be 
instantaneous depending on 
network.  Retest and verify if 
you obtain a valid IP address..
YesGo to step 4.
NoIf connection is OK on known-...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 52 2010-06-11
AirPort/Bluetooth: Defective Wireless Devices
Unlikely cause:  power adapter, battery, speakers, optical drive, hard drive, fan, camera, 
microphone, top case
Caution: When testing an AirPort/Bluetooth card connections, wait at least 5 seconds after 
shutdown before touching the AirPort/Bluetooth flex cable connections to card and to the 
logic board .Waiting less before touching could damage the AirPort/Bluetooth card.
Quick...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 53 2010-06-11
Deep Dive
CheckResultActionCode
1. Open System Profiler, check to 
see if AirPort and Bluetooth are 
recognized.  
YesIf AirPort and Bluetooth 
interfaces are detected in 
System Profiler: 
- for Airport-related issues 
ensure that MAC address 
filtering is not enabled on the 
base station, and go to step 5. 
- for Bluetooth-related issues 
ensure that target devices are 
set to discoverable, and go to 
step 8.
NoIf Airport or...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 54 2010-06-11
6. (AirPort) Try a known-good 
Bluetooth/Airport card and  
verify if it fixes the issue.
YesReplace original Bluetooth/
Airport card. 
N14
NoContinue to use known-good 
Bluetooth/Airport card, go to 
step 7.
7. (AirPort) Install a known-good 
display module to test with 
known-good AirPort antennas  
Verify if it fixes the issue.
YesReplace original display 
module (Airport antennas are 
part of display module) and 
reinstall...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 55 2010-06-11
No/Poor Wireless Signal
Unlikely cause:  power adapter, battery, speakers, optical drive, hard drive, fan, camera, 
microphone, top case
Quick Check
SymptomQuick Check
No/Poor Wireless Signal
• Unable to find networks
• Intermittent connection 
dropouts
• Slow transfer speeds
1. Check for nearby interference sources in the 2.4/5 
GHz range such as microwave ovens and cordless 
phones (Knowledge Base HT1365).
2.  Check that...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 56 2010-06-11
2. Verify if both antennas 
connections to the AirPort 
card are not reversed or loose. 
Reseat antennas connections.
YesLoose connections or crossed 
antenna
NoCheck antenna for reversed 
connections or signs of 
damage or wear. If issue 
persists, go to step 3.
3. Install a known-good AirPort/
Bluetooth card , retest and 
verify if issue is fixed.
YesReplace user’s AirPort/
Bluetooth card.
N18
NoContinue to use known good...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 57 2010-06-11
Bluetooth Wireless Input Device Loses Connection
Unlikely cause:  display assembly, speaker assembly, optical drive, hard drive
Quick Check
SymptomQuick Check
Bluetooth Wireless Input Device 
Loses Connection
Check Bluetooth input device has fully charged 
batteries.
Check with known-good Bluetooth input device
Check that all system and device available software 
and firmware updates have been applied.
Deep Dive...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 58 2010-06-11
5. Reseat Bluetooth antenna 
connector on AirPort/
Bluetooth card and retest. 
Verify if Bluetooth is enabled 
and can pair with a known-
good device.
YesLoose Bluetooth antenna 
connection.
NoGo to step 6.
6.  Install and test a known-good 
Bluetooth/Airport card and 
retest.  Verify that Bluetooth  is 
enabled and can pair with a 
known-good device.
YesReplace user’s Bluetooth/
Airport card.
N15
NoGo to step 7.
7. Continue to...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 59 2010-06-11
AirPort Card: Kernel Panic
Unlikely cause:  power adapter, battery, speakers, optical drive, hard drive, fan, camera, 
microphone, top case
Quick Check
SymptomQuick Check
AirPort Card: Kernel Panic
• Kernel panic on boot
• Kernel panic or freezing while 
attempting to connect to Wi-Fi 
networks
• Kernel panic while transferring 
data on Wi-Fi networks.
1. Isolate OS by booting from original install media 
(10.6.x). Attempt to...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Communications 60 2010-06-11
Wireless Performance Issue / Slow Connection
Unlikely cause:  power adapter, battery, speakers, optical drive, hard drive, fan, camera, 
microphone, top case
Quick Check
SymptomQuick Check
Wireless Performance Issue / 
Slow Connection
• Slow or stalled data transfers
• Intermittent connection 
dropouts
1. Check for nearby interference sources in the 2.4/5 
GHz range such as microwave ovens or cordless 
phones (Knowledge Base...