Apple macbook pro 17 inch mid 2010 User Manual

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 31 2010-06-11
Suggested steps for troubleshooting:
• Reset SMC.
• Check that AC cable, AC adapter and battery connections are secure to logic board.
• Verify battery and power adapter sources using the Battery and Adapter test utility.
Hardware-related system shutdown
These shutdowns are due to temperature, voltage, current, fan speed or other hardware-related 
sensor values going out of range.
• One of the temperature sensors...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 32 2010-06-11
Deep Dive
CheckResultActionCode
1. Activity related shutdowns: 
Reset SMC and PRAM and 
verify that shutdown issue still 
happens.
YesCheck with known-good 
bootable drive: go to step 2
NoShutdown cause was related 
to SMC or Pram programmed 
shutdown settings or 
corruption, and was resolved 
by reverting them to default 
settings.
2.  Booting from known-good 
bootable drive , verify that 
shutdown issue still...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 33 2010-06-11
6. Check with known-good AC 
adapter source only 
Remove battery and use 
known-good AC adapter. 
Verify if the shutdown/reset/
sleep issues disappear with 
known-good adapter.
YesFaulty user’s AC adapter. 
Replace user’s AC adapter if 
AC cable and duckhead were 
confirmed good.
P14
NoSymptoms unchanged - Go to 
Hardware-related shutdowns 
on step 7
7. Hardware-related shutdowns: 
Run ASD and verify if a sensor...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 34 2010-06-11
9. Isolate if issue solved 
Verify if shutdown/issue does 
not happen anymore after part 
exchange.
YesIssue fixed
NoReplace logic board with 
corresponding symptom: 
-if for thermal error cause 
-if for other cause
 
 
M18
M08
No Video/Bad Video
Unlikely cause: hard drive, optical drive, top case, battery, power adapter
Quick Check
SymptomQuick Check
Power, but No Video
• Power
• No video
• fan, hard drive spin, or...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 35 2010-06-11
3. Adjust Brightness 
Power-on unit , attempt to 
adjust brightness to maximum 
using brightness (F1/F2) keys 
and verify if video is displayed.
YesVideo displayed - Brightness 
set to minimum, panel 
backlight was inadvertently 
turned off. If backlight returns 
to low check for stuck F1 key 
on keyboard. 
NoGo to Step 4
4.  Reset SMC and verify if system 
video is displayed.
YesCorrupt SMC State preventing 
video....

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 36 2010-06-11
8. Check sleep sensor condition. If 
display assembly sleep sensor 
is stuck in a closed state, video 
will appear on internal display 
temporarily until the system 
sleeps. Disconnect BIL/ sleep 
cable and restart unit without 
external display. Verify if system 
starts up with video on internal 
display stays on and does not 
go into sleep mode.
YesSleep sensor was stuck or had 
shorted cable. Replace BIL/
sleep...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 37 2010-06-11
Battery Isn’t Recognized or Won’t Charge
Unlikely cause:  display assembly, speakers, optical drive, hard drive, trackpad
Quick Check
SymptomQuick Check
Battery isn’t recognized or won’t 
charge
• AC adapter 
• No MagSafe LED indicator
• No orange charge indication
• Battery status LEDs: 
- single chase 
- all flash 
- no LED
1. Check battery level and test AC power.
2.  Reset SMC by pressing the (left)...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 38 2010-06-11
5. Verify if battery status indicates 
the battery is recognized but 
not charging  with all LEDs 
blinking.
YesGo to step 8 and tag battery 
as a possible P10 candidate
(P10)
NoGo to step 6
6.  Verify if battery status indicates 
battery charge and flash the 
next level 5 times.
YesOriginal battery charging, 
check battery condition.   Go 
to step 13
NoFlashing first LED only, go to 
step 7
No battery status LEDs on,...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 39 2010-06-11
13. Open Apple System Profiler 
and click on the Power Tab on 
the left. Verify if the battery 
cycles amount is over 1000 
cycle counts.
YesBattery has been consumed, 
and customer will need to 
purchase a replacement.
NoGo to step 14.
14.  Verify that battery is less than 
a year old.
YesGo to step 16
NoBattery warranty expired, go 
to step 15
15. Considering the age of the 
battery greater than one year 
old,...

MacBook Pro (17-inch, Mid 2010) Symptom Charts — Startup and Power Issues 40 2010-06-11
Kernel Panic/System Crashes
Unlikely cause:  Battery, Power Adapter
Quick Check
SymptomQuick Check
Memory Issues/Kernel panic and 
freezes
• Display notice of system kernel 
panic during start up and 
desktop use.
• System freeze during use.
• System freeze upon wake from 
sleep.
1. Reset SMC and clear PRAM
2.  Remove suspect external devices.
3. Verify user memory is Apple-approved memory, 
and memory configuration...