Apple ipad 1st generation User Manual

iPad Symptom Charts — Power Issues 61 2010-12-09
Frozen iPad
SymptomQuick Check
• iPad frozen at Apple logo
• Does not return to Home 
screen after pressing Home 
button
• Does not wake from sleep after 
pressing Sleep/Wake button
• Unable to “Slide to Unlock” or 
“Slide to Power Off”
1. If there’s no video, verify that it has enough 
charge to turn on. Connect iPad to the 10W USB 
Power Adapter with the Dock Connector to USB 
Cable. Charge for at least 10 minutes. Note: The 
iPad 30-pin USB cable is...

iPad Symptom Charts — Power Issues 62 2010-12-09
Deep Dive
CheckResultActionCode
Is issue caused by accidental 
damage? 
Yes• The issue is not covered 
under warranty.
• Check for out-of-warranty 
repair option.
No• Covered if under warranty
• Check for out-of-warranty 
repair option.F7A
Battery Will Not Charge
IMPORTANT: The USB port on a computer or other compatible accessories with charging 
capability may not provide enough power to sufficiently charge iPad. This means that either it 
may take...

iPad Symptom Charts — Power Issues 63 2010-12-09
Deep Dive 
CheckResultActionCode
1. Verify using a known 
good 10W power 
adapter and USB cable 
resolves the issue.
YesIsolate the faulty component 
and replace.
NoGo to step 2.
2.  Is issue caused by 
accidental damage?  
Yes• The issue is not covered 
under warranty.
• Check for out-of-warranty 
repair option.
No• Covered if under warranty
• Check for out-of-warranty 
repair option.
F5A  

iPad Symptom Charts — Power Issues 64 2010-12-09
Battery Life Too Short
It’s easy to confuse a power-consumption issue for one that requires a replacement. Apple’s 
advanced chemistry and Adaptive Charging technology deliver up to 1,000 charge cycles 
without a significant decrease in battery capacity over a typical five year lifespan.**  
Note: The iPad battery is not removable or user-replaceable. Apple offers a battery replacement 
service for iPad.  
**A properly maintained iPad battery is designed...

iPad Symptom Charts — Power Issues 65 2010-12-09
Deep Dive 
CheckResultActionCode
1. Run battery performance tests:
• Reset All Settings
• Turn off Wi-Fi and Bluetooth 
( Wi-Fi models only)
• Enable Airplane Mode ( Wi-Fi + 
3G models only)
• Set Brightness to 100%
• Disable Auto-Lock in Settings 
menu
• Play a video and set it to 
repeat
Issue solved?
YesReturn device to customer.
NoDevice not performing within 
spec. Go to step 3.
2.  Check power adapter, dock, 
and 30-pin connector port 
for debris,...

iPad Symptom Charts — Power Issues 66 2010-12-09
Burnt Smell / Odor
Quick Check
SymptomQuick Check
Burnt Smell / Odor
iPad emits an odor or smell of 
smoke.
Disconnect the iPad from the iPad Dock, iPad 
Keyboard Dock, computer, or iPad 10W USB power 
adapter.
Deep Dive
CheckResultActionCode
1. Are accessories, USB cable, and 
30-pin connector on iPad burnt 
or damaged?
YesDetermine which object 
(cable, dock, iPad, etc.) is 
producing the smell and 
replace it or inform customer 
to discontinue using it...

iPad Symptom Charts — Power Issues 67 2010-12-09
Uncategorized Symptom
Quick Check
SymptomQuick Check
Uncategorized Symptom
Unable to locate appropriate 
symptom code
Verify whether existing symptom code applies 
to the issue reported by the customer. If not, 
document reported symptom and send feedback 
to [email protected] stating that a suitable 
symptom code could not be found.  

iPad Symptom Charts — Connectivity Issues 68 2010-12-09
Connectivity Issues
• Wi-Fi Not Functioning
• Cannot Connect to Cellular Data Network on iPad WiFi + 3G  

iPad Symptom Charts — Connectivity Issues 69 2010-12-09
Wi-Fi Not Functioning 
SymptomQuick Check
• Unable to connect to a Wi-Fi 
network
• Unable to locate a nearby Wi-Fi 
network
• Unable to access the internet
• Can’t join network
1. Check iPad has the latest software updates
• Use iTunes to install the latest version of the 
iOS software
• Use iTunes version 10.1 or later
2.  Check that possible third party iPad case not 
interfering with antennas. Remove third party 
case and check Wi-Fi again.
3....

iPad Symptom Charts — Connectivity Issues 70 2010-12-09
Deep Dive
CheckResultActionCode
1. Restore iPad with iTunes. 
Note: This will delete all media 
and data. All settings will 
be reset as well. If possible, 
sync iPad with iTunes before 
restoring to back up your most 
recent data and settings
YesConnect iPad to computer. 
In the left column under 
Devices, click on your iPad, 
then click on Restore in the 
Summary tab 
Fixed? Return iPad to 
customer. 
If no, go to step 2.
NoGo to step 2.
2.  Is...