Apple ipad 1st generation User Manual

 Apple Technician Guide
iPad 
iPad and iPad Wi-Fi + 3G
Updated: 2010-12-09  

 Apple Inc.
© 2010 Apple Inc. All rights reserved.
Under the copyright laws, this document may not be copied, in whole or in part, without the 
written consent of Apple.
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is not responsible for printing or clerical errors.
Apple 
1 Infinite Loop 
Cupertino, CA 95014-2084 
USA 
+ 1 408 996 1010 
www.apple.com
Apple, the Apple logo, iPad, iTunes, Mac, Macintosh, and Mac OS are trademarks of Apple Inc.,...

iPad 
Contents
Manual Updates 6
09 December 2010  6
07 December 2010   6
30 November 2010 6
22 June 2010 6
27 May 2010 7
18 May 2010 7
06 May 2010  7
30 April 2010  7
08 April 2010  7
03 April 2010 7
27 January 2010  7
Feedback 8
Basics
Overview 10
Identifying Features   10
System Requirements  11
iPad Technical Specifications   11
Technical Resources 11
Locating the Serial Number  12
On the back of the device 12
On iPad’s “About” screen 13
On iTunes Summary panel 14
iPad Accessories 15
Hardware...

Micro-SIM Service Strategy 23
Micro-SIM Tray 23
Removing the Micro-SIM Card  24
Software Information 25
iOS 4.2 Software Update  25
iOS 3.2 Software 25
Update and Restore iOS on iPad  26
Set up and Sync Content 26
Troubleshooting
General Troubleshooting  30
Tools 30
Quick Reference Sheet  31
Visual Mechanical Inspection  32
Liquid Damage 33
Debris in Ports 34
Screen and Glass Inspection  35
Dents/Surface Damage Inspection 37
Effective iPad Troubleshooting 41
Recharge Battery 42
Restart  43
Reset 44...

 69
Cannot Connect to Cellular Data Network on iPad Wi-Fi + 3G  71
Display Issues 73
Bad Video/Poor Image  74
Multi-Touch Screen Not Responding  76
Ambient Light Sensor Issue 78
Cracked Display 80
Display Rotation Not Working  81
Uncategorized Symptom 82
Software Issues 83
Applications Issues  84
Cannot Add or Play a Song, Video, or Other Item   86
iTunes/Sync Issues 88
Alert Messages 90
Alert Messages Appear on iPad Screen or iTunes  91
Input / Output Issues 93
Audio Issues 94
Headphone Issues  96...

iPad — Manual Updates 6 2010-12-09
Manual Updates
09 December 2010
• Overview>Technical Resources: Corrected broken links to Kbase articles
• General Troubleshooting:
• Visual Mechanical Inspection>Screen and /Glass Inspection>Added paragraph about 
cleaning iPad
• Troubleshooting:
• Added links to troubleshooting symptoms on first page of each symptom chart
07 December 2010 
• Troubleshooting:
• Added Input/Output Symptom Charts category
• Moved iTunes/Sync Issues from Connectivity Symptom charts to...

iPad — Manual Updates 7 2010-12-09
27 May 2010
• General Troubleshooting>Connectivity Symptom Chart> Updated symptom “Cannot 
Connect to Cellular Data Network on iPad Wi-Fi + 3G
18 May 2010
• Basics>Hardware Information> Added new topics: Liquid Contact Indicators, Micro-SIM Tray, 
and Removing the Micro-SIM card. 
• Take Apart> Added procedures for: Micro-SIM Tray and Micro-SIM Card
06 May 2010
• General Troubleshooting>Visual Mechanical Inspection> Added photograph samples of 
cracked screens, water...

iPad — Feedback 8 2010-12-09
Feedback
We want your feedback to help improve this and future Technician Guides!
Please email any comments to: [email protected]  

© 2010 Apple Inc. All rights reserved.
 Apple Technician Guide
Basics
iPad   

iPad Basics — Overview 10 2010-12-09
Overview
Introducing the iPad, a revolutionary device for browsing the web, reading and sending email, 
enjoying photos, watching videos, listening to music, playing games, reading e-books and 
much more. 
Identifying Features 
• a high-resolution, 9.7-inch LED-backlit IPS (in-plane switching) display
• Multi-Touch screen for the larger iPad surface
• built-in Wi-Fi 802.11n and Bluetooth 2.1 + EDR technology 
• built-in 25-watt-hour rechargeable lithium-polymer...