Apple ipad 1st generation User Manual

iPad General Troubleshooting — Effective iPad Troubleshooting 41 2010-12-09
Effective iPad Troubleshooting
IMPORTANT: These steps are not effective for all iPad issues. Apply only the steps 
necessary to isolate and resolve the issue.
The troubleshooting steps that apply to existing devices running the iOS can also resolve most 
iPad operation, connectivity, and performance issues: Click links below for detailed information 
on each topic.
• Ensure latest software updates have been applied to the iPad...

iPad General Troubleshooting — Effective iPad Troubleshooting 42 2010-12-09
Recharge Battery
When a device does not have enough power to start up to the Home screen, recharge is an 
appropriate troubleshooting step.
• The device may charge for over two minutes to get enough power to display the “Charging. 
Please Wait” alert.
• The device may charge for up to ten minutes to get enough power to start up.
IMPORTANT: Only use the 10W USB Power Adapter when charging iPad from a power outlet. 
While the Apple...

iPad General Troubleshooting — Effective iPad Troubleshooting 43 2010-12-09
Restart 
A restart forces the device to close all open files and powers off all hardware components. And, 
a restart safely closes active applications and processes, preserving any data in the process. 
Unless an issue is due to physical damage, a restart should be the first troubleshooting step 
you attempt. 
The iOS and applications use a combination of CPU and memory (RAM) resources. A device 
restart can be an effective...

iPad General Troubleshooting — Effective iPad Troubleshooting 44 2010-12-09
Reset
If the device is unresponsive and restart does not work, the next option is to reset it. A reset 
resolves only one specific issue: an unresponsive device you cannot restart.
Key Points:
• Reset only when you can’t restart the device normally.
• A reset removes all power for a fraction of a second to power off the device.
• A reset does not close open files or save data before the device powers off.
• A reset can...

iPad General Troubleshooting — Effective iPad Troubleshooting 45 2010-12-09
Remove Content
Removing content is effective for software issues related to content that has been synced or 
downloaded. 
Note: Removing content requires the customer’s computer and password to enter the iTunes 
account.
If you have access to the computer the device originally syncs with, try selectively removing 
recently added content or any content that is not working as expected, such as applications, 
contacts, calendars,...

iPad General Troubleshooting — Effective iPad Troubleshooting 46 2010-12-09
Reset Settings
Resetting device settings using Settings > General > Reset > Reset All Settings, does not reset 
all interface and application settings. This step is effective only for settings involving the device 
interface and built-in applications, including:
• Wi-Fi network settings
• Location warnings
• Home screen layout
• Passcode/restrictions
• Fetch New Data settings
• Built-in application settings
• Keyboards and...

iPad General Troubleshooting 47 2010-12-09
Reinstall iTunes on the Computer
Reinstalling iTunes is an important device troubleshooting step. iTunes relies on 
AppleMobileDevice support (AMDS) to recognize, communicate, and sync content to and from 
devices that use the iOS. Following are examples of hardware and software components that 
can cause connectivity issues:
Hardware:
• The device
• Dock Connector to USB cables
• The computer’s USB ports
• USB hubs
Software:
• The iOS on the device
• The...

iPad General Troubleshooting 48 2010-12-09
Restore the iOS on the Device
A restore returns the device software to factory condition, providing a clean installation for 
troubleshooting 
Key Points
• A restore erases all user content, settings, and operating system files, and then reinstalls only 
the operating system.
• A restore is time-consuming, especially if you have to download the restore package and/or 
resync content.
• The restore package is approximately 250 MB and can take a long time to...

iPad General Troubleshooting 49 2010-12-09
Erase All Content and Settings
Erase is a quick way to get back to factory settings. It will delete all content and settings, but it 
doesn’t reinstall the iPhone operating system like a restore will do. Note: Sync iPad with iTunes 
before erasing to back up your most recent data and settings.
From the Home screen choose Settings > General > Reset > Erase All Content and Settings.   

iPad General Troubleshooting 50 2010-12-09
Recovery Mode Restore
If iTunes cannot detect the device, or specific restore error appears, check connections. If the 
issue persists, consider forcing the device into recovery mode. 
If you cannot restore a device, even when using recovery mode, service or replacement may be 
the appropriate option. Important: Make sure the customer is aware that all their media and 
data will be erased. 
Key Points
• Recovery mode loads only the firmware drivers necessary for...