Apple ipad 1st generation User Manual

iPad General Troubleshooting 51 2010-12-09
4. Continue holding the Home button until you see the “Connect to iTunes” screen. When this 
screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following “recovery mode” alert:
6.  Use iTunes to restore iPad.
If you don’t see the “Connect to iTunes” screen, try these steps again. If you see the “Connect to 
iTunes” screen but iPad does not appear in iTunes, refer to article, http://support.apple.com/
kb/TS1495 and...

iPad General Troubleshooting 52 2010-12-09
Device Firmware Update (DFU) Restore
Device Firmware Update allows you to perform a restore when all other attempts to restore the 
device fail. 
DFU is only necessary if:
• the device won’t turn on 
• the device won’t go into recovery mode
• the device won’t charge
To perform a Device Firmware Update follow the step below:
Timing is critical--use a watch to time the steps below!
1. Charge the iPad for at least 5 minutes, then connect to iTunes. If the device is...

iPad General Troubleshooting — Sensors  53 2010-12-09
Sensors 
Accelerometer Sensor with iOS 3.2
Detects iPad positioning, movement, and tilt, switches between portrait and landscape modes, 
and functions as the tilt controller for applications and games that utilize this hardware 
component.
Use the screen rotation lock switch on the right side of the iPad to lock the screen in portrait or 
landscape mode. If the display is locked, an indicator appears in the status bar (second graphic).
The lock...

iPad General Troubleshooting — Sensors  54 2010-12-09
Screen Rotation Lock with iOS 4.2
Beginning with iOS 4.2, the screen rotation lock is enabled via the screen orientation lock 
control. Double-click the Home button, then flick the bottom of the screen from left to right. 
The screen orientation lock, brightness slider, and iPod controls appear.
For more information on enabling rotation lock, refer to http://support.apple.com/kb/
HT4085: iPad: Understanding screen rotation lock.  

iPad General Troubleshooting — Sensors  55 2010-12-09
Ambient Light Sensor
The ambient light sensor detects light levels at the current location and adjusts the brightness 
of the Multi-Touch display.
The approximate location of the ambient light sensor is circled and marked in orange:
Troubleshooting Notes: 
• Make sure the ambient light sensor is not being blocked or covered. Screen brightness can 
be affected by a screen protector, especially if it covers the ambient light sensor. 
• The ambient light...

iPad Symptom Charts — Power Issues 56 2010-12-09
Symptom Charts
Power Issues
Select a symptom from the list:
• Dead Unit / Battery Issues
• Intermittent Power
• Frozen iPad
• Battery Will Not Charge
• Battery Life Too Short
• Burnt Smell / Odor  

iPad Symptom Charts — Power Issues 57 2010-12-09
Dead Unit, Battery Issues
SymptomQuick Check
No Power / Dead Unit
• Will not power on
• Not charging from 
power adapter
• Charge icon does not 
show fully charged
• Low battery charge
• Battery completely 
drained
• Black screen
1. Check the Sleep/Wake and Home buttons. Are they 
damaged, preventing the device from powering up?
2.  Visually inspect iPad for any damage. 
3. Check the 30-pin port for debris or corrosion.
4.  Check 10W USB power adapter. If...

iPad Symptom Charts — Power Issues 58 2010-12-09
Deep Dive
CheckResultActionCode
1. Refer to the iPad 
battery page in the 
iPad User Guide.
Issue resolved?
YesEducate customer on battery 
performance and charging 
battery.
NoGo to step 2.
2.  Is issue caused by 
accidental damage? 
YesThe issue is not covered 
under warranty.
Check for out-of-warranty 
repair option.
NoCovered if under warranty
Check for out-of-warranty 
repair option.
F7A  

iPad Symptom Charts — Power Issues 59 2010-12-09
Intermittent Power
Quick Check
SymptomQuick Check
• iPad won’t stay powered 
on
• iPad powers on, then 
crashes
• Display appears, then 
iPad shuts down
• Unable to power on with 
Sleep/Wake button
• Unexpected power off
1. Check for interference from a third-party accessory 
(case or other accessory). 
2.  Check the Sleep/Wake and Home buttons. Are they 
damaged, preventing the device from powering up?
3. Visually inspect iPad for any damage. 
4.  Check...

iPad Symptom Charts — Power Issues 60 2010-12-09
Deep Dive
CheckResultActionCode
1. Remove the application 
and re-download using 
iTunes on a supported 
computer. 
 
Note: You will need the 
customer’s computer.
YesNote: If the issue occurs only 
when using a third-party 
application, remove content 
and report a problem.  
Issue resolved, go to step 2
NoIf application continues to 
crash, consult application 
developer.  
2.  Restore iPad. Do not 
load any third party 
applications. Verify the...