Apple ipad 1st generation User Manual

iPad Symptom Charts — Alert Messages 91 2010-12-09
Alert Messages Appear on iPad Screen or iTunes
Quick Check
SymptomQuick Check
• “Use iTunes to Recover” 
window
• Error messages on the iPad
• Error message in iTunes
1. Read the alert to determine the issue. Many alerts 
provide additional information or links to resolve 
the issue 
2.  Perform visual inspection:
• Check for debris in dock
• Check adapter connector
3. Check iPad has the latest software updates
• Use iTunes to install the latest version...

iPad Symptom Charts — Alert Messages 92 2010-12-09
Deep Dive
CheckResultActionCode
1. Check dock for debris, 
contamination, corrosion, or 
damage.
YesClean or fix if possible.  
Go to step 2.
If not safe to connect USB 
cable, the issue is not covered 
under warranty.
Check for out-of-warranty 
repair option.
NoGo to step 2.
2.  Able to connect a known good 
USB cable to iPad.
YesIf needed, connect the iPad 
to a known good power 
adapter to charge for up to 20 
minutes. Go to step 3.
NoGo to step 4.
3....

iPad Symptom Charts — Input / Output Issues 93 2010-12-09
Input / Output Issues
Select a symptom from the list: 
• Audio Issues
• Headphone Issues
• Photos and Video Not Importing
• Keyboard Dock/Standalone Dock Not Functioning
• Apple Wireless Keyboard Not Functioning
• TV Out/ Video Out Not Functioning  

iPad Symptom Charts — Input / Output Issues 94 2010-12-09
Audio Issues
SymptomQuick Check
• No audio through headphones
• Audio distorted
• Sound from only one channel 
in headset
• Microphone distorted
• No sound from speaker
Important: 
•  
With iOS 4.2 release the Screen 
Rotation Lock switch now 
functions as the Mute button. 
• With iOS 4.2, the screen 
rotation lock is enabled via the 
screen orientation lock control. 
Double-click the Home button, 
then place your finger on one 
of the icons at...

iPad Symptom Charts — Input / Output Issues 95 2010-12-09
Deep Dive
CheckResultActionCode
1. Check headphone jack 
for debris, contamination, 
corrosion, or damage.
YesClean or fix if possible.  
Go to step 2.
If not safe to connect 
headphone cable, the issue is 
not covered under warranty.
Check for out-of-warranty 
repair option.
NoGo to step 2.
2.  Able to connect a known good 
headphone cable to iPad. 
Verify connector is pushed in 
all the way.
YesConnect to a power outlet 
and charge with iPad 10W...

iPad Symptom Charts — Input / Output Issues 96 2010-12-09
Headphone Issues
Quick Check
SymptomQuick Check
• No audio through headphones
• Audio distorted
• Sound from only one channel 
in headset
• Unable to listen to music
1. Adjust volume setting with volume buttons
• verify music/audio is not paused
• check the Volume Limit setting (Settings > 
Music > Volume Limit)
2.  Verify headset is pushed in all the way into 
connector.
3. Verify “Mono Audio” option setting is not enabled 
(for those who don’t...

iPad Symptom Charts — Input / Output Issues 97 2010-12-09
2. Able to connect a known good 
headphone cable to iPad. 
Verify connector is pushed in 
all the way.
YesGo to step 3.
NoGo to step 4.
3. Restore iPad with iTunes.YesConnect iPad to computer. 
In the left column under 
Devices, click on your iPad, 
then click on Restore in the 
Summary tab.  Return iPad to 
customer. 
NoGo to step 4.
4.  Is issue caused by accidental 
damage? 
YesThe issue is not covered 
under warranty.
Check for out-of-warranty...

iPad Symptom Charts — Input / Output Issues 98 2010-12-09
Photos and Videos Not Importing
Important: To some users, the Camera Connector’s USB port may suggest the capability to 
import media from other devices, such as USB compatible mobile devices or printers with 
integrated SD card readers. iPad supports importing photos and videos from these devices. 
SymptomQuick Check
• Photos not importing
• Videos not importing
1. Check iPad has the latest software updates
• Use iTunes to install the latest...

iPad Symptom Charts — Input / Output Issues 99 2010-12-09
Deep Dive
CheckResultActionCode
1. Note: Check camera/cards 
compatibility. Not all camera/
cards will be compatible.  
 
Check Camera Connector or 
SD Card reader for debris, 
contamination, corrosion, or 
damage.
YesDirectly connect a digital 
camera via USB (do not use 
hubs or other USB devices 
with the connector). 
 
Clean or fix if possible.  
Go to step 2.
Check for out-of-warranty 
repair option.
NoGo to step 2.
2.  Able to connect a...

iPad Symptom Charts — Input / Output Issues 100 2010-12-09
Keyboard Dock/Standalone Dock Not Functioning
Quick Check
SymptomQuick Check
• Keyboard dock not recognized
• Typing issues
• iPad does not charging while 
in dock
• Powered speakers not working
1. Check iPad has the latest software updates
• Use iTunes to install the latest version of the 
iOS software
• Use iTunes version 10.1 or later 
2.  Remove iPad Case when using Dock or Keyboard 
Dock.
3. Ensure iPad is properly positioned and fully...