Apple ipad 1st generation User Manual

							 Apple Technician Guide
iPad 
iPad and iPad Wi-Fi + 3G
Updated: 2010-12-09  
						

							 Apple Inc.
© 2010 Apple Inc. All rights reserved.
Under the copyright laws, this document may not be copied, in whole or in part, without the 
written consent of Apple.
Every effort has been made to ensure that the information in this document is accurate. Apple 
is not responsible for printing or clerical errors.
Apple 
1 Infinite Loop 
Cupertino, CA 95014-2084 
USA 
+ 1 408 996 1010 
www.apple.com
Apple, the Apple logo, iPad, iTunes, Mac, Macintosh, and Mac OS are trademarks of Apple Inc., 
registered in the U.S. and other countries. 
Please send feedback to [email protected].  
						

							iPad 
Contents
Manual Updates 6
09 December 2010  6
07 December 2010   6
30 November 2010 6
22 June 2010 6
27 May 2010 7
18 May 2010 7
06 May 2010  7
30 April 2010  7
08 April 2010  7
03 April 2010 7
27 January 2010  7
Feedback 8
Basics
Overview 10
Identifying Features   10
System Requirements  11
iPad Technical Specifications   11
Technical Resources 11
Locating the Serial Number  12
On the back of the device 12
On iPad’s “About” screen 13
On iTunes Summary panel 14
iPad Accessories 15
Hardware Information  16
Physical Controls 16
Multi-Touch Display  17
Audio 18
Wireless Connectivity  18
Sensors 20
Accelerometer Sensor with iOS 3.2  20
Screen Rotation Lock with iOS 4.2 21
Ambient Light Sensor 22
Liquid Contact Indicators  23
Micro-SIM Card 23  
						

							Micro-SIM Service Strategy 23
Micro-SIM Tray 23
Removing the Micro-SIM Card  24
Software Information 25
iOS 4.2 Software Update  25
iOS 3.2 Software 25
Update and Restore iOS on iPad  26
Set up and Sync Content 26
Troubleshooting
General Troubleshooting  30
Tools 30
Quick Reference Sheet  31
Visual Mechanical Inspection  32
Liquid Damage 33
Debris in Ports 34
Screen and Glass Inspection  35
Dents/Surface Damage Inspection 37
Effective iPad Troubleshooting 41
Recharge Battery 42
Restart  43
Reset 44
Remove Content  45
Reset Settings 46
Reinstall iTunes on the Computer  47
Restore the iOS on the Device 48
Erase All Content and Settings 49
Recovery Mode Restore 50
Device Firmware Update (DFU) Restore  52
Sensors  53
Accelerometer Sensor with iOS 3.2  53
Screen Rotation Lock with iOS 4.2 54
Ambient Light Sensor 55
Symptom Charts 56
Power Issues 56
Dead Unit, Battery Issues  57
Intermittent Power 59
Frozen iPad 61
Battery Life Too Short  64
Burnt Smell / Odor 66
Uncategorized Symptom  67
Connectivity Issues 68
Wi-Fi Not Functioning   
						

							 69
Cannot Connect to Cellular Data Network on iPad Wi-Fi + 3G  71
Display Issues 73
Bad Video/Poor Image  74
Multi-Touch Screen Not Responding  76
Ambient Light Sensor Issue 78
Cracked Display 80
Display Rotation Not Working  81
Uncategorized Symptom 82
Software Issues 83
Applications Issues  84
Cannot Add or Play a Song, Video, or Other Item   86
iTunes/Sync Issues 88
Alert Messages 90
Alert Messages Appear on iPad Screen or iTunes  91
Input / Output Issues 93
Audio Issues 94
Headphone Issues  96
Photos and Videos Not Importing  98
Keyboard Dock/Standalone Dock Not Functioning  100
Apple Wireless Keyboard Not Functioning 102
TV Out/Video Out Not Functioning 104
Uncategorized Symptom 105
Take Apart
Micro-SIM Tray 107
Micro-SIM Card  109
Views
External Views 111
iPad Wi-Fi  111
iPad Wi-Fi + 3G  111
3G Model: Micro-SIM Card Tray  112
External Button and Controls 112
Top View  113
Bottom View  113
Connectors on Rear of iPad Dock  114
Camera Connection Kit 115
Keyboard Dock 115
Standalone Dock  116
10W USB Power Adapter   116
Case: View 1 117
Case: View 2 117  
						

							iPad — Manual Updates 6 2010-12-09
Manual Updates
09 December 2010
• Overview>Technical Resources: Corrected broken links to Kbase articles
• General Troubleshooting:
• Visual Mechanical Inspection>Screen and /Glass Inspection>Added paragraph about 
cleaning iPad
• Troubleshooting:
• Added links to troubleshooting symptoms on first page of each symptom chart
07 December 2010 
• Troubleshooting:
• Added Input/Output Symptom Charts category
• Moved iTunes/Sync Issues from Connectivity Symptom charts to Software Symptom 
Charts
30 November 2010
• Entire manual>Removed references and updated iPhone OS to iOS.
Basics
• Overview>Technical Resources: Added reference to iPad User Guide for iOS 4.2 Software
• Hardware Information>Physical Controls: Changed “Screen rotation lock” reference in 
graphic and table to “Mute button” and revised Mute button function in table.
• Software Information: Added new topic “iOS 4.2 Software Update” and supporting links.
• Overview>Sensors: Added topic “Screen Rotation Lock with iOS 4.2.”
• Removed iTunes 9.1 references and updated to iTunes 10.1.
General Troubleshooting
• Sensors: Added topic “Screen Rotation Lock with iOS 4.2.”
• Removed iTunes 9.1 references and updated to iTunes 10.1.
• Removed Audio and Headphone Symptoms from Connectivity chapter.
• Added Input/Output Symptom Chapter, added Audio and Headphone Symptoms.
Views
• External Views: Updated “External Buttons and Controls” graphic reference “B” to “Mute 
Button.”
22 June 2010
• General Troubleshooting>Visual Mechanical Inspection> Excessive Damage or 
Disassembled Unit> Added damage “as result of altering the case” to the list of damages 
not covered under warranty or eligible for OOW paid service; also added photo example of 
painted case
• General Troubleshooting>Visual Mechanical Inspection> Screen and Glass Inspection> 
Added link to cleaning guidelines in article “How to clean Mac products”  
						

							iPad — Manual Updates 7 2010-12-09
27 May 2010
• General Troubleshooting>Connectivity Symptom Chart> Updated symptom “Cannot 
Connect to Cellular Data Network on iPad Wi-Fi + 3G
18 May 2010
• Basics>Hardware Information> Added new topics: Liquid Contact Indicators, Micro-SIM Tray, 
and Removing the Micro-SIM card. 
• Take Apart> Added procedures for: Micro-SIM Tray and Micro-SIM Card
06 May 2010
• General Troubleshooting>Visual Mechanical Inspection> Added photograph samples of 
cracked screens, water damage, dings, and scratches.
30 April 2010
• Basics>Hardware Information> Added new section “Micro-SIM Card.”
• General Troubleshooting>Connectivity Symptom Chart> Added new symptom “Cannot 
Connect to Cellular Data Network on iPad Wi-Fi + 3G.”
• General Troubleshooting>Visual Mechanical Inspection> Updated section to clarify 
procedures and policy. 
08 April 2010
• General Troubleshooting>Visual Mechanical Inspection> Updated Screen and Glass 
Inspection section and added images of activated Liquid Contact Indicators. 
• General Troubleshooting>Dents/Surface Damage Inspection>Added link to graphic of the 
dent tool (922-8022) and animated graphic of using the dent tool.
03 April 2010
• iPad Apple Technician Guide released
27 January 2010 
• Product introduced  
						

							iPad — Feedback 8 2010-12-09
Feedback
We want your feedback to help improve this and future Technician Guides!
Please email any comments to: [email protected]  
						

							© 2010 Apple Inc. All rights reserved.
 Apple Technician Guide
Basics
iPad   
						

							iPad Basics — Overview 10 2010-12-09
Overview
Introducing the iPad, a revolutionary device for browsing the web, reading and sending email, 
enjoying photos, watching videos, listening to music, playing games, reading e-books and 
much more. 
Identifying Features 
• a high-resolution, 9.7-inch LED-backlit IPS (in-plane switching) display
• Multi-Touch screen for the larger iPad surface
• built-in Wi-Fi 802.11n and Bluetooth 2.1 + EDR technology 
• built-in 25-watt-hour rechargeable lithium-polymer battery 
• up to 10 hours* of battery life on a single charge
• 3G cellular data access for iPad WiFi + 3G models
• powerful and efficient A4 chip designed by Apple
• Flash storage: 16GB, 32GB, 64GB
• 30-pin connector for docking and charging
• built-in speaker
• ultra thin (.5 inches/13.4mm)
• weight: 1.5 pounds/0.68 kg ( Wi-Fi model) and 1.6 pounds/0.73 kg ( Wi-Fi + 3G model)
* Battery results depend on settings, usage, and many other factors. Actual results may vary.