Apple ipad 1st generation User Manual

							iPad Symptom Charts — Connectivity Issues 71 2010-12-09
Cannot Connect to Cellular Data Network on iPad Wi-Fi + 3G
SymptomQuick Check
• Able to connect to a Wi-
Fi network, but unable to 
connect to a 3G, EDGE, or GPRS 
cellular data network on iPad 
Wi-Fi + 3G
• “SIM not supported” error 
message
1. Restart iPad Wi-Fi + 3G: 
• Press and hold the Sleep/Wake button until 
a red slider appears. Slide your finger across 
the slider to turn off iPad.
• Turn iPad on by pressing and holding the 
Sleep/Wake button until the Apple logo 
appears.
• If you can’t restart the device, reset it. 
2.  Reset network settings: Settings > General >  
Reset > Reset Network Settings
3. Verify APN settings. Settings > Cellular Data >APN 
Settings
4.  Verify micro-SIM is detected and ICCID is 
displayed. Check network settings: Settings > 
General > ICCID
5. Remove and reseat micro-SIM, check ICCID again: 
Settings > General > ICCID
6.  Verify that micro-SIM is not locked. 
Settings > Cellular Data > SIM PIN
7. Verify Airplane Mode is not enabled: 
Settings > Airplane Mode > Off
8.  Go to Deep Dive
Deep Dive
CheckResultActionCode
1. Inspect SIM tray. 
Does tray fail to insert fully or 
show signs of breakage?
YesReplace SIM tray (922-9553). 
Go to step 2.
NoGo to step 2.
       Possible Causes:  
						

							iPad Symptom Charts — Connectivity Issues 72 2010-12-09
2. Remove micro-SIM card and 
check for debris, corrosion, or 
damage. 
Does the card or tray exhibit 
signs of debris, corrosion, 
exposure to liquid, or damage?
Yes- If there is debris, remove it. 
Go to step 3. 
- If there is corrosion or signs 
of exposure to liquid, refer to 
Liquid Damage in General 
Troubleshooting.  
- If card is damaged, refer 
customer to his/her cellular 
carrier for replacement card.
NoGo to step 3.
3. Reinstall original micro-SIM 
card.  
Can iPad Wi-Fi + 3G connect to 
cellular network?
YesIssue resolved.
NoGo to step 4.
4.  Is issue caused by accidental 
damage? (See Visual 
Mechanical Inspection.)
YesThe issue is not covered 
under warranty.
Check for out-of-warranty 
repair option.
NoThe issue is covered if under 
warranty.
Check for out-of-warranty 
repair option. 
Refer customer to his/
her cellular carrier for 
replacement card.
F5C  
						

							iPad Symptom Charts — Display Issues 73 2010-12-09
Display Issues
Select a symptom from the list: 
• Bad Video/Poor Image
• Multi-Touch Screen Not Responding
• Ambient Light Sensor Issue
• Cracked Display
• Display Rotation Not Working   
						

							iPad Symptom Charts — Display Issues 74 2010-12-09
Bad Video/Poor Image
Quick Check
SymptomQuick Check
• No video
• Distorted video
• Pixel anomalies 
• No backlight
• Display won’t respond
• Rainbow effect
• Poor image
• Bad contrast
• Horizontal/Vertical lines
• White screen
1. Verify iPad has the latest software updates
• Use iTunes to install the latest version of the 
iOS software
2.  Try rotating the iPad to confirm if it’s a media, 
display, pixel, or software issue. 
3. For pixel anomalies, refer to About LCD display 
pixel anomalies article. 
4.  Charge iPad battery. Connect to a power outlet 
and charge with iPad 10W USB Power Adapter for 
10 minutes
5. Restart (next step) and verify the issue occurs 
consistently on multiple screens to rule out a 
software-related issue.
6.  Restart: 
• Press and hold the Sleep/Wake button until 
a red slider appears.
• Slide your finger across the slider to turn off 
iPad.
• To turn iPad on, press and hold the Sleep/
Wake button until the Apple logo appears
7. Reset: 
• Press and hold both the Sleep/Wake button 
and the Home button at the same time for 
at least ten seconds, until the Apple logo 
appears.
8.  Go to Deep Dive.  
						

							iPad Symptom Charts — Display Issues 75 2010-12-09
Deep Dive
CheckResultActionCode
1. Restore iPad with iTunes. ( This 
restores the iOS.)
Note: This will delete all media 
and data. All settings will be reset 
as well. If possible, sync iPad with 
iTunes before restoring to back up 
your most recent data and settings
YesConnect iPad to computer. 
In the left column under 
Devices, click on your iPad, 
then click on Restore in the 
Summary tab. Return iPad to 
customer. 
If no, go to step 2.
NoGo to Step 2
2.  Is issue caused by accidental 
damage?  
YesThe issue is not covered 
under warranty.
Check for out-of-warranty 
repair option.
F1B
NoCovered if under warranty
Check for out-of-warranty 
repair option.
F4A  
						

							iPad Symptom Charts — Display Issues 76 2010-12-09
Multi-Touch Screen Not Responding
Quick Check
SymptomQuick Check
• Multi-Touch is slow to respond
• Isolated areas not responding
• Slider to turn on/off not 
responding
• Erratic response to touch
• Home button not waking iPad
• Display turns on briefly, and a 
battery icon flashes 
1. Clean iPad screen.
2.  Rule out environmental causes by checking for 
gloves, styluses, and protective films or cases. 
3. Restart: 
• Press and hold the Sleep/Wake button until 
a red slider appears.
• Slide your finger across the slider to turn off 
iPad.
• To turn iPad on, press and hold the Sleep/
Wake button until the Apple logo appears. 
4.  Verify iPad has the latest software updates
• Use iTunes to install the latest version of the 
iOS software
5. Test: Launch the Maps application. 
• Double-tap each corner of map, then the 
center to verify it zooms in everywhere you 
tap
• If a specific area is affected in another app, 
note location, and verify touch functionality 
for that location in the Maps app. 
6.  Toggle the screen rotation lock switch and rotate 
iPad to landscape mode. Repeat Map application 
touch screen test. 
7. Reset: 
• Press and hold both the Sleep/Wake button 
and the Home button at the same time for 
at least ten seconds, until the Apple logo 
appears.
8.  Go to Deep Dive.  
						

							iPad Symptom Charts — Display Issues 77 2010-12-09
Deep Dive
CheckResultActionCode
Is issue caused by accidental 
damage?  
YesThe issue is not covered 
under warranty.
Check for out-of-warranty 
repair option.
 
F1B
NoCovered if under warranty
Check for out-of-warranty 
repair option.
F2B  
						

							iPad Symptom Charts — Display Issues 78 2010-12-09
Ambient Light Sensor Issue
Quick Check
SymptomQuick Check
• The screen does not dim or 
brighten appropriately with 
change in lighting conditions
1. Verify iPad has the latest software updates
• Use iTunes to install the latest version of the 
iOS software
2.  Remove third party screen protector or case and 
check again. Verify nothing is blocking the sensor.
3. Verify that the Brightness setting (Settings > 
Brightness & Wallpaper) is set to Auto-Brightness 
ON, and that the Brightness level is set near the 
middle of the slider.
4.  Press the Home button to return to the Home 
screen, then press the Sleep/Wake button to lock 
iPad.
5. Test the sensor: 
• In a bright light environment, cover the top 
third of iPad display to block light, then press 
the Sleep/Wake button or the Home button 
to wake iPad. Slide the slider to unlock iPad.
• Notice brightness of the screen and 
application icons; they should be dimmed.
• Uncover top of the display and in a few 
moments the display will brighten.
6.  Charge iPad battery
• Connect to a power outlet and charge with 
iPad 10W USB Power Adapter for 10 minutes
7. Restart: 
• Press and hold the Sleep/Wake button until 
a red slider appears.
• Slide your finger across the slider to turn off 
iPad.
• To turn iPad on, press and hold the Sleep/
Wake button until the Apple logo appears
8.  Reset: 
• Press and hold both the Sleep/Wake button 
and the Home button at the same time for 
at least ten seconds, until the Apple logo 
appears.
9. Go to Deep Dive.
Possible Causes:  
						

							iPad Symptom Charts — Display Issues 79 2010-12-09
Deep Dive
CheckResultActionCode
1. Restore iPad with iTunes. 
Note: This will delete all media 
and data. All settings will be reset 
as well. If possible, sync iPad with 
iTunes before restoring to back up 
your most recent data and settings
YesConnect iPad to the 
computer. In the left column 
under Devices, click on your 
iPad, then click on Restore 
in the Summary tab.  Return 
iPad to customer. 
If no, go to step 2.
NoGo to Step 2
2.  Is issue caused by accidental 
damage? 
YesThe issue is not covered 
under warranty.
Check for out-of-warranty 
repair option.
NoCovered if under warranty
Check for out-of-warranty 
repair option.
F2C  
						

							iPad Symptom Charts — Display Issues 80 2010-12-09
Cracked Display
Quick Check
SymptomQuick Check
• Cracked LCD
• Cracked Cover Glass
1. Determine whether there is a safety issue, such a 
glass fragments. Do not perform procedures that 
can be a safety risk to you or the customer.
2.  Go to Deep Dive.
Deep Dive
CheckResultActionCode
Is issue caused by accidental 
damage?
YesThe issue is not covered 
under warranty.
Check for out-of-warranty 
repair option.
NoCovered if under warranty
Check for out-of-warranty 
repair option.
 F1B