Apple ipad 1st generation User Manual
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iPad Symptom Charts — Display Issues 81 2010-12-09 Display Rotation Not Working Quick Check SymptomQuick Check • Display rotation stopped working Note: Beginning with iOS 4.2, the screen rotation lock is enabled via the screen orientation lock control. Double-click the Home button, then place your finger on one of the icons at the bottom of the screen and swipe to the right. The screen orientation lock, brightness slider, and iPod controls appear. 1. For more information on enabling rotation lock, refer to http://support.apple.com/kb/HT4085: iPad: Understanding screen rotation lock. 2. Charge iPad battery 3. Connect to a power outlet and charge with iPad 10W USB Power Adapter for 10 minutes 4. Restart: • Press and hold the Sleep/Wake button until a red slider appears. Slide your finger across the slider to turn off iPad. • Turn iPad on by pressing and holding the Sleep/Wake button until the Apple logo appears • If you can’t restart the device -Reset iPad. Press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears. 5. Restore: • Restore iPad with iTunes. ( This restores the iOS). • First make sure you are using the latest version of iTunes. • Connect iPad to computer. In the left column under Devices, click on your iPad, then click on Restore in the Summary tab. 6. Go to Deep Dive.
iPad Symptom Charts — Display Issues 82 2010-12-09 Deep Dive CheckResultActionCode Is issue caused by accidental damage? YesThe issue is not covered under warranty. Check for out-of- warranty repair option. NoCovered if under warranty Check for out-of- warranty repair option. F2C (If sensor) or F2A (If button or switch) Uncategorized Symptom Quick Check SymptomQuick Check Uncategorized Symptom Unable to locate appropriate symptom code Verify whether existing symptom code applies to the issue reported by the user. If not, document reported symptom and send feedback to smfeedback@apple. com stating that a suitable symptom code could not be found.
iPad Symptom Charts — Software Issues 83 2010-12-09 Software Issues Select a symptom from the list: • Application Issues • iTunes Sync Issues • Cannot Add or Play a Song, Video, or Other Item
iPad Symptom Charts — Software Issues 84 2010-12-09 Applications Issues Note: Updating an application requires the customer’s computer and password to enter the iTunes account associated with that application. Quick Check SymptomQuick Check • Unable to sync applications • Application not working as it should • Irregular behavior • Application open and return immediately to Home screen 1. Verify iPad has the latest software updates • Use iTunes to install the latest version of the iOS software 2. Verify application is compatible with iPad 3. Update application. Open App Store and tap Updates. If updates are available, tap Update All. 4. Sync iPad with iTunes. 5. Restart: • Press and hold the Sleep/Wake button until a red slider appears. • Slide your finger across the slider to turn off iPad. • To turn iPad on, press and hold the Sleep/ Wake button until the Apple logo appears 6. Remove application if still having issues. • Touch and hold any application icon on the Home screen until the icons start to wiggle. • Tap the “x” in the corner of the application you want to remove. • Tap Delete to remove the application and all of its data from your iPad. • Press the Home button to cancel or stop deleting applications. 7. Reinstall application. • Open the App Store on iPad and locate the application to reinstall • Check if issue is resolved. 8. Go to Deep Dive. Possible Causes
iPad Symptom Charts — Software Issues 85 2010-12-09 Deep Dive CheckResultActionCode 1. Restore iPad with iTunes. Note: This will delete all media and data. All settings will be reset as well. If possible, sync iPad with iTunes before restoring to back up your most recent data and settings YesConnect iPad to the computer. In the left column under Devices, click on your iPad, then click on Restore in the Summary tab. Return iPad to customer. If no, go to step 2. NoGo to Step 2 2. Is issue caused by accidental damage? YesThe issue is not covered under warranty. Check for out-of-warranty repair option. NoCovered if under warranty Check for out-of-warranty repair option. F5A
iPad Symptom Charts — Software Issues 86 2010-12-09 Cannot Add or Play a Song, Video, or Other Item Quick Check SymptomQuick Check • Cannot add or play a song, video, or other item • Possible corrupt song, video, or other media content 1. Verify iPad has the latest software updates • Use iTunes to install the latest version of the iOS software • Use iTunes version 10.1 or later 2. Verify content in question plays correctly in iTunes. 3. Could be a media issue, such as a non-supported format. • Using known good content, try re-importing/converting the song, video, etc. from the original source media and then sync to iPad. 4. Charge iPad battery • Connect to a power outlet and charge with iPad 10W USB Power Adapter for 10 minutes 5. Disconnect all other USB devices connected to the computer such as USB printer, USB scanner, etc. and then reconnect the iPad to see if it fixes the problem. 6. Connect the iPad to a different computer (if available) to see if the problem still occurs. 7. Restart: • Press and hold the Sleep/Wake button until a red slider appears. Slide your finger across the slider to turn off iPad. • Turn iPad on by pressing and holding the Sleep/Wake button until the Apple logo appears • If you can’t restart the device -Reset iPad. Press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears. 8. Restart computer and reconnect iPad. 9. Restore iPad. • Restore iPad with iTunes. 10. Go to Deep Dive Possible Causes:
iPad Symptom Charts — Software Issues 87 2010-12-09 Deep Dive CheckResultActionCode 1. Check dock for debris, contamination, corrosion, or damage. YesClean or fix if possible. Go to step 2. If not safe to connect USB cable, the issue is not covered under warranty. Check for out-of-warranty repair option. NoGo to step 2. 2. Able to connect a known good USB cable to iPad? YesGo to step 3. NoGo to step 4 3. Restore iPad with iTunes. Note: This will delete all media and data. All settings will be reset as well. If possible, sync iPad with iTunes before restoring to back up your most recent data and settings YesConnect iPad to computer. In the left column under Devices, click on your iPad, then click on Restore in the Summary tab Fixed? Return iPad to customer. If no, go to step 4. NoGo to step 4. 4. Is issue caused by accidental damage? YesThe issue is not covered under warranty. Check for out-of-warranty repair option. NoCovered if under warranty Check for out-of-warranty repair option. F5A
iPad Symptom Charts — Software Issues 88 2010-12-09 iTunes/Sync Issues SymptomQuick Check • iPad is not recognized in iTunes • iPad not syncing 5. If using just the iPad 30-pin connector, ensure cable is attached securely to iPad. 6. Connect iPad to a USB port that is built into the computer instead of the keyboard or an external USB hub. 7. Try a different USB port on computer. 8. Verify iPad has the latest software updates • Use iTunes to install the latest version of the iOS software • Use iTunes version 10.1 or later 9. Charge the iPad. Connect iPad to a power outlet and charge with iPad 10W USB Power Adapter for 10 minutes 10. Disconnect other USB devices from your computer and connect iPad to a different USB 2.0 port on your computer (not on your keyboard). 11. Restart: • Press and hold the Sleep/Wake button until a red slider appears. Slide your finger across the slider to turn off iPad. • Turn iPad on by pressing and holding the Sleep/ Wake button until the Apple logo appears 12. Download and install (or reinstall) the latest version of iTunes. For Windows, refer to: Device not recognized in iTunes for Windows and How to restart the Apple Mobile Device Service (AMDS) on Windows. 13. Try connecting the iPad to another computer. 14. Restart the computer and reconnect iPad. 15. Check for third-party software conflicts. 16. Go to Deep Dive Possible Causes:
iPad Symptom Charts — Software Issues 89 2010-12-09 Deep Dive CheckResultActionCode 1. Check dock for debris, contamination, corrosion, or damage. YesClean or fix if possible. Go to step 2. If not safe to connect USB cable, the issue is not covered under warranty. Check for out-of-warranty repair option. NoGo to step 2. 2. iPad shows low-battery icon after 10 seconds. YesContinue to charge for up to 10 minutes. NoGo to step 3 3. Restore iPad with iTunes. Note: This will delete all media and data. All settings will be reset as well. If possible, sync iPad with iTunes before restoring to back up your most recent data and settings YesConnect iPad to computer. In the left column under Devices, click on your iPad, then click on Restore in the Summary tab. Return iPad to customer. If no, go to step 4 NoGo to step 5. 4. Is issue caused by accidental damage? YesThe issue is not covered under warranty. Check for out-of-warranty repair option. NoCovered if under warranty Check for out-of-warranty repair option. F5A
iPad Symptom Charts — Alert Messages 90 2010-12-09 Alert Messages Select a symptom from the list: • Alert Messages Appear on iPad Screen or iTunes