Apple ipad 1st generation User Manual
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iPad Symptom Charts — Power Issues 61 2010-12-09 Frozen iPad SymptomQuick Check • iPad frozen at Apple logo • Does not return to Home screen after pressing Home button • Does not wake from sleep after pressing Sleep/Wake button • Unable to “Slide to Unlock” or “Slide to Power Off” 1. If there’s no video, verify that it has enough charge to turn on. Connect iPad to the 10W USB Power Adapter with the Dock Connector to USB Cable. Charge for at least 10 minutes. Note: The iPad 30-pin USB cable is interchangeable with the iPod/iPhone 30-pin USB cable. 2. If the screen displays a red battery icon, let it continue to charge until it turns on. 3. Check applications. If a single application is not responding or freezes when it opens, force it to close: • Press and hold the Sleep/Wake button until the red slider appears. When the red slider appears, release the Sleep/Wake button • Instead of dragging the red slider, press and hold the Home button for six seconds • If the device does not return to the Home screen, see the steps below to restart. 4. Check if a third party case is being used and causing the iPad to overheat and freeze. 5. Restart: • Press and hold the Sleep/Wake button until a red slider appears. Slide your finger across the slider to turn off iPad. • Turn iPad on by pressing and holding the Sleep/Wake button until the Apple logo appears 6. Reset: • Press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears. 7. Restore: • Restore iPad with iTunes. • If you can’t restore, go to Recovery Mode 8. Perform Device Firmware Update Restore. Possible Causes:
iPad Symptom Charts — Power Issues 62 2010-12-09 Deep Dive CheckResultActionCode Is issue caused by accidental damage? Yes• The issue is not covered under warranty. • Check for out-of-warranty repair option. No• Covered if under warranty • Check for out-of-warranty repair option.F7A Battery Will Not Charge IMPORTANT: The USB port on a computer or other compatible accessories with charging capability may not provide enough power to sufficiently charge iPad. This means that either it may take unusually long to fully charge iPad, or the device may not charge at all. Additionally, the battery gauge is approximate. Quick Check SymptomQuick Check • Battery will not charge • Battery charge icon does not show fully charged • Not charging from 10W USB power adapter 1. Probe whether the customer charges iPad using the 10W USB Power Adapter or another power source. Other USB adapters will not provide enough power to charge iPad. 2. Perform a visual inspection. Check cables, Dock, 30-pin connector are clean and free of defects. 3. Charge iPad battery • Connect to a power outlet and charge with iPad 10W USB Power Adapter for 10 minutes 4. Check iPad has the latest software updates • Use iTunes to install the latest version of the iOS software 5. Restart: • Press and hold the Sleep/Wake button until a red slider appears. Slide your finger across the slider to turn off iPad. • Turn iPad on by pressing and holding the Sleep/ Wake button until the Apple logo appears • If you can’t restart the device - Reset iPad. Press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears. Possible Causes:
iPad Symptom Charts — Power Issues 63 2010-12-09 Deep Dive CheckResultActionCode 1. Verify using a known good 10W power adapter and USB cable resolves the issue. YesIsolate the faulty component and replace. NoGo to step 2. 2. Is issue caused by accidental damage? Yes• The issue is not covered under warranty. • Check for out-of-warranty repair option. No• Covered if under warranty • Check for out-of-warranty repair option. F5A
iPad Symptom Charts — Power Issues 64 2010-12-09 Battery Life Too Short It’s easy to confuse a power-consumption issue for one that requires a replacement. Apple’s advanced chemistry and Adaptive Charging technology deliver up to 1,000 charge cycles without a significant decrease in battery capacity over a typical five year lifespan.** Note: The iPad battery is not removable or user-replaceable. Apple offers a battery replacement service for iPad. **A properly maintained iPad battery is designed to retain 80 percent or more of its original capacity during a lifespan of up to 1,000 recharge cycles. Battery life and charge cycles vary by use and settings. Quick Check SymptomQuick Check • Battery runs out of power very quickly • Short play time • Short battery life • Does not hold charge 1. Refer to “Charging the Battery” in the iPad User Guide. 2. Gather details on device usage. Check Settings. Common factors that affect battery life include: • Cellular data • Wi-Fi • Bluetooth • Equalizer • Brightness • Temperature • Software version • Fetch Data/Push • Location Services • Low or no service areas ( Wi-Fi + 3G model only) • Third-party applications 3. Check the status bar indicator. It reflects the remaining battery life, including battery percentage. Turn on the battery percentage indicator using Settings > General ( Wi-Fi models) or Settings > General > Usage ( Wi-Fi + 3G models). 4. Check that the iPad 10W USB Power Adapter is being used to charge the iPad. 5. Charge the battery. Important: Battery and charge indicators can fluctuate briefly when you connect the device to power or wake it from sleep. If this occurs, wait a few seconds, and then check again. Battery percentage can remain at 99% with a full charge. This is expected behavior and does not indicate a battery or hardware issue. 6. Go to Deep Dive. Possible Causes:
iPad Symptom Charts — Power Issues 65 2010-12-09 Deep Dive CheckResultActionCode 1. Run battery performance tests: • Reset All Settings • Turn off Wi-Fi and Bluetooth ( Wi-Fi models only) • Enable Airplane Mode ( Wi-Fi + 3G models only) • Set Brightness to 100% • Disable Auto-Lock in Settings menu • Play a video and set it to repeat Issue solved? YesReturn device to customer. NoDevice not performing within spec. Go to step 3. 2. Check power adapter, dock, and 30-pin connector port for debris, contamination, corrosion, or damage. YesClean or fix if possible. Go to step 2. If not safe to connect USB cable, the issue is not covered under warranty. Check for out-of-warranty repair option. NoGo to step 2. 3. Is issue caused by accidental damage? YesThe issue is not covered under warranty. Check for out-of-warranty repair option. NoCovered if under warranty Check for out-of-warranty repair option. F3A
iPad Symptom Charts — Power Issues 66 2010-12-09 Burnt Smell / Odor Quick Check SymptomQuick Check Burnt Smell / Odor iPad emits an odor or smell of smoke. Disconnect the iPad from the iPad Dock, iPad Keyboard Dock, computer, or iPad 10W USB power adapter. Deep Dive CheckResultActionCode 1. Are accessories, USB cable, and 30-pin connector on iPad burnt or damaged? YesDetermine which object (cable, dock, iPad, etc.) is producing the smell and replace it or inform customer to discontinue using it until it’s determined to be safe. Check any third party accessories for a burnt smell. NoVerify iPad functions with known-good accessories, USB cable. Go to step 2. 2. Is issue caused by accidental damage? YesThe issue is not covered under warranty. Check for out-of-warranty repair option. NoCovered if under warranty Check for out-of-warranty repair option. F9A Possible Causes:
iPad Symptom Charts — Power Issues 67 2010-12-09 Uncategorized Symptom Quick Check SymptomQuick Check Uncategorized Symptom Unable to locate appropriate symptom code Verify whether existing symptom code applies to the issue reported by the customer. If not, document reported symptom and send feedback to [email protected] stating that a suitable symptom code could not be found.
iPad Symptom Charts — Connectivity Issues 68 2010-12-09 Connectivity Issues • Wi-Fi Not Functioning • Cannot Connect to Cellular Data Network on iPad WiFi + 3G
iPad Symptom Charts — Connectivity Issues 69 2010-12-09 Wi-Fi Not Functioning SymptomQuick Check • Unable to connect to a Wi-Fi network • Unable to locate a nearby Wi-Fi network • Unable to access the internet • Can’t join network 1. Check iPad has the latest software updates • Use iTunes to install the latest version of the iOS software • Use iTunes version 10.1 or later 2. Check that possible third party iPad case not interfering with antennas. Remove third party case and check Wi-Fi again. 3. Verify Wi-Fi is enabled and that you are connected to a Wi-Fi network. Tap Settings > Wi-Fi. If Wi-Fi is off, turn it on by tapping the on/off icon. On iPad Wi-Fi+3G, verify Airplane Mode is not enabled. 4. Check the Wi-Fi signal strength in the status bar or Wi-Fi menu. The more bars the stronger the signal. 5. Move closer to Wi-Fi router or hotspot. 6. Locate and tap the Wi-Fi network you want to join. • If the Wi-Fi network is not displayed on iPad as an available option, it may be a “closed” or “private” network. This requires entering the name to join. 7. Check connection by using Safari to open a web page. 8. If you could previously connect to the network, you might try “forget this network” to erase any network settings for that wi-fi hotspot, and try connecting again. 9. Restart: • Press and hold the Sleep/Wake button until a red slider appears. Slide your finger across the slider to turn off iPad. • Turn iPad on by pressing and holding the Sleep/Wake button until the Apple logo appears • If you can’t restart the device -Reset iPad. 10. Reset network settings: Settings > General > Reset > Reset Network Settings 11. Go to Deep Dive Possible Causes:
iPad Symptom Charts — Connectivity Issues 70 2010-12-09 Deep Dive CheckResultActionCode 1. Restore iPad with iTunes. Note: This will delete all media and data. All settings will be reset as well. If possible, sync iPad with iTunes before restoring to back up your most recent data and settings YesConnect iPad to computer. In the left column under Devices, click on your iPad, then click on Restore in the Summary tab Fixed? Return iPad to customer. If no, go to step 2. NoGo to step 2. 2. Is issue caused by accidental damage? YesThe issue is not covered under warranty. Check for out-of-warranty repair option. NoCovered if under warranty Check for out-of-warranty repair option. F5C