Apple ipad 1st generation User Manual
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iPad Symptom Charts — Alert Messages 91 2010-12-09 Alert Messages Appear on iPad Screen or iTunes Quick Check SymptomQuick Check • “Use iTunes to Recover” window • Error messages on the iPad • Error message in iTunes 1. Read the alert to determine the issue. Many alerts provide additional information or links to resolve the issue 2. Perform visual inspection: • Check for debris in dock • Check adapter connector 3. Check iPad has the latest software updates • Use iTunes to install the latest version of the iOS software 4. Charge iPad battery • Connect to a power outlet and charge with iPad 10W USB Power Adapter for 10 minutes 5. Restart: • Press and hold the Sleep/Wake button until a red slider appears. • Slide your finger across the slider to turn off iPad. • To turn iPad on, press and hold the Sleep/ Wake button until the Apple logo appears 6. Reset: • Press and hold both the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. 7. Recovery: • If you can’t restore, go to Recovery Mode 8. Go to Deep Dive. Possible Causes
iPad Symptom Charts — Alert Messages 92 2010-12-09 Deep Dive CheckResultActionCode 1. Check dock for debris, contamination, corrosion, or damage. YesClean or fix if possible. Go to step 2. If not safe to connect USB cable, the issue is not covered under warranty. Check for out-of-warranty repair option. NoGo to step 2. 2. Able to connect a known good USB cable to iPad. YesIf needed, connect the iPad to a known good power adapter to charge for up to 20 minutes. Go to step 3. NoGo to step 4. 3. Restore iPad with iTunes. Note: This will delete all media and data. All settings will be reset as well. If possible, sync iPad with iTunes before restoring to back up your most recent data and settings YesConnect iPad to computer. In the left column under Devices, click on your iPad, then click on Restore in the Summary tab. Return iPad to customer. If no, go to step 4. NoGo to step 4. 4. Is issue caused by accidental damage? YesThe issue is not covered under warranty. Check for out-of-warranty repair option. NoCovered if under warranty Check for out-of-warranty repair option. F6A
iPad Symptom Charts — Input / Output Issues 93 2010-12-09 Input / Output Issues Select a symptom from the list: • Audio Issues • Headphone Issues • Photos and Video Not Importing • Keyboard Dock/Standalone Dock Not Functioning • Apple Wireless Keyboard Not Functioning • TV Out/ Video Out Not Functioning
iPad Symptom Charts — Input / Output Issues 94 2010-12-09 Audio Issues SymptomQuick Check • No audio through headphones • Audio distorted • Sound from only one channel in headset • Microphone distorted • No sound from speaker Important: • With iOS 4.2 release the Screen Rotation Lock switch now functions as the Mute button. • With iOS 4.2, the screen rotation lock is enabled via the screen orientation lock control. Double-click the Home button, then place your finger on one of the icons at the bottom of the screen and swipe to the right. The screen orientation lock, brightness slider, and iPod controls appear. • The iPad speaker does not work when a headphone is inserted in the headphone jack. 1. Adjust volume setting with volume buttons • verify music/audio is not paused • check the Volume Limit setting (Settings > Music > Volume Limit) • make sure the Mute button (formerly the Screen Rotation Lock button in iOS 3.2) is set to the off position (red dot is not visible). Note: The Mute button does not mute all audio (mainly system sounds, alerts, sound effects, etc). Music and video will still play in Apple apps (third party may vary). 2. Verify headset is pushed in all the way into connector. 3. Verify “Mono Audio” option setting is not enabled (for those who don’t require it). This setting forces stereo left and right channels to be mixed into both ears. • check Settings>General>Accessibility 4. Make sure iPad case or plastic protective film is not covering speaker or microphone. Remove case / or protective film and test again. 5. Check that the speaker grilles, headphone jack, and mic are not clogged with lint or other debris. 6. Use a clean, small, dry, soft-bristled brush to clean out the holes and speaker grilles. 7. Try known-good compatible headset. 8. Use compressed-gas duster with the straw attached to blow out debris. 9. Go to Deep Dive Possible Causes:
iPad Symptom Charts — Input / Output Issues 95 2010-12-09 Deep Dive CheckResultActionCode 1. Check headphone jack for debris, contamination, corrosion, or damage. YesClean or fix if possible. Go to step 2. If not safe to connect headphone cable, the issue is not covered under warranty. Check for out-of-warranty repair option. NoGo to step 2. 2. Able to connect a known good headphone cable to iPad. Verify connector is pushed in all the way. YesConnect to a power outlet and charge with iPad 10W USB Power Adapter for 10 minutes. Go to step 3. NoGo to step 4. 3. Restore iPad with iTunes. YesConnect iPad to computer. In the left column under Devices, click on your iPad, then click on Restore in the Summary tab. Return iPad to customer. NoGo to step 4. 4. Is issue caused by accidental damage? YesThe issue is not covered under warranty. Check for out-of-warranty repair option. NoCovered if under warranty. Check for out-of-warranty repair option. F5D-Input F5E-Output
iPad Symptom Charts — Input / Output Issues 96 2010-12-09 Headphone Issues Quick Check SymptomQuick Check • No audio through headphones • Audio distorted • Sound from only one channel in headset • Unable to listen to music 1. Adjust volume setting with volume buttons • verify music/audio is not paused • check the Volume Limit setting (Settings > Music > Volume Limit) 2. Verify headset is pushed in all the way into connector. 3. Verify “Mono Audio” option setting is not enabled (for those who don’t require it). This setting forces stereo left and right channels to be mixed into both ears. • Check Settings>General>Accessibility 4. Make sure iPad case or plastic protective film is not covering speaker or microphone. Remove case / or protective film and test again. 5. Check that the speaker grilles, headphone jack, and mic are not clogged with lint or other debris. 6. Use a clean, small, dry, soft-bristled brush to clean out the holes and speaker grilles. 7. Try known-good compatible headset. 8. Use compressed-gas duster with the straw attached to blow out debris. 9. Go to Deep Dive Deep Dive CheckResultActionCode 1. Check headphones port for debris, contamination, corrosion, or damage. YesClean or fix if possible. Go to step 2. If not safe to connect headphones cable, the issue is not covered under warranty. Check for out-of-warranty repair option. NoGo to step 2. Possible Causes:
iPad Symptom Charts — Input / Output Issues 97 2010-12-09 2. Able to connect a known good headphone cable to iPad. Verify connector is pushed in all the way. YesGo to step 3. NoGo to step 4. 3. Restore iPad with iTunes.YesConnect iPad to computer. In the left column under Devices, click on your iPad, then click on Restore in the Summary tab. Return iPad to customer. NoGo to step 4. 4. Is issue caused by accidental damage? YesThe issue is not covered under warranty. Check for out-of-warranty repair option. NoCovered if under warranty Check for out-of-warranty repair option. F5E
iPad Symptom Charts — Input / Output Issues 98 2010-12-09 Photos and Videos Not Importing Important: To some users, the Camera Connector’s USB port may suggest the capability to import media from other devices, such as USB compatible mobile devices or printers with integrated SD card readers. iPad supports importing photos and videos from these devices. SymptomQuick Check • Photos not importing • Videos not importing 1. Check iPad has the latest software updates • Use iTunes to install the latest version of the iOS software • Use iTunes version 10.1 or later 2. Ensure camera and/or video camera is turned on and supports Picture Transfer Protocol (PTP 1.0). 3. Test again with known good SD card/camera/ cable/SD Card Reader. Verify SD card be read on another device. 4. Check Camera Connector or SD Card reader connections to the iPad dock connector. Note: The original iPod Camera Connector is not compatible with the iPad. 5. Check USB cable connection to camera or if using SD Card reader; remove and reinsert SD card into SD Card reader. 6. Restart computer. 7. Charge iPad battery. Connect to a power outlet and charge with iPad 10W USB Power Adapter for 10 minutes. 8. Restart: • Press and hold the Sleep/Wake button until a red slider appears. Slide your finger across the slider to turn off iPad. • Turn iPad on by pressing and holding the Sleep/Wake button until the Apple logo appears • If you can’t restart the device - Reset iPad. Press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears. 9. Go to Deep Dive
iPad Symptom Charts — Input / Output Issues 99 2010-12-09 Deep Dive CheckResultActionCode 1. Note: Check camera/cards compatibility. Not all camera/ cards will be compatible. Check Camera Connector or SD Card reader for debris, contamination, corrosion, or damage. YesDirectly connect a digital camera via USB (do not use hubs or other USB devices with the connector). Clean or fix if possible. Go to step 2. Check for out-of-warranty repair option. NoGo to step 2. 2. Able to connect a known good Camera Connector and/or SD Card reader and USB camera cable to iPad? Able to import photos and/or videos? YesIssue resolved. NoGo to step 3. 3. Is issue caused by accidental damage? YesThe issue is not covered under warranty. Check for out-of-warranty repair option. NoCovered if under warranty Check for out-of-warranty repair option. F5D
iPad Symptom Charts — Input / Output Issues 100 2010-12-09 Keyboard Dock/Standalone Dock Not Functioning Quick Check SymptomQuick Check • Keyboard dock not recognized • Typing issues • iPad does not charging while in dock • Powered speakers not working 1. Check iPad has the latest software updates • Use iTunes to install the latest version of the iOS software • Use iTunes version 10.1 or later 2. Remove iPad Case when using Dock or Keyboard Dock. 3. Ensure iPad is properly positioned and fully docked on connector. 4. Check for a paired bluetooth keyboard. This could interfere with typing on the Keyboard Dock. • Disable bluetooth or unpair the wireless keyboard 5. Charge iPad. Connect to a power outlet and charge with iPad 10W USB Power Adapter for 10 minutes. 6. Ensure iPad is charging. Important: If Keyboard Dock/Standalone Dock is not connected to a power source using the 10W USB Power Adapter, the iPad is not charging. 7. Try a known-good Keyboard Dock/Standalone Dock. 8. If present, reseat audio cable on back of Keyboard Dock/Standalone Dock. 9. Restart: • Press and hold the Sleep/Wake button until a red slider appears. Slide your finger across the slider to turn off iPad. • Turn iPad on by pressing and holding the Sleep/Wake button until the Apple logo appears • If you can’t restart the device - Reset iPad. Press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears. 10. Go to Deep Dive Possible Causes: