Apple ipad 1st generation User Manual

iPad Symptom Charts — Input / Output Issues 101 2010-12-09
Deep Dive
CheckResultActionCode
1. Verify USB cable connects 
firmly to iPad. 
YesClean or fix if possible.  
Go to step 2.
Check for out-of-warranty 
repair option.
NoGo to step 2.
2.  Is issue caused by accidental 
damage? 
YesThe issue is not covered 
under warranty.
Check for out-of-warranty 
repair option.
NoCovered if under warranty
Check for out-of-warranty 
repair option.
F9A  

iPad Symptom Charts — Input / Output Issues 102 2010-12-09
Apple Wireless Keyboard Not Functioning
Quick Check
SymptomQuick Check
• Keyboard not recognized
• Certain applications not 
responding to typing
1. Ensure compatibility with iPad of accessory 
being used. Only the Apple Wireless Keyboard 
is supported. Refer to the Apple Store for 
supported Apple Wireless Keyboard.
2.  Verify iPad has the latest software updates
• Use iTunes to install the latest version of the 
iOS software
• Use iTunes...

iPad Symptom Charts — Input / Output Issues 103 2010-12-09
Deep Dive
CheckResultActionCode
1. Check that wireless keyboard 
is supported with iPad. Only 
the Apple Wireless Keyboard is 
supported. 
 
Supported?
Note: The original Apple Wireless 
Keyboard (pre-2007) is not 
supported. If a customer attempts 
to pair an unsupported wireless 
keyboard with iPad, the pairing 
status eventually returns to “Not 
Paired” and without an alert.
YesCovered if under warranty
Check for out-of-warranty 
repair...

iPad Symptom Charts — Input / Output Issues 104 2010-12-09
TV Out/Video Out Not Functioning
IMPORTANT: Educate the customer that TV Out/Video Out does not support mirroring everything on iPad 
to a TV. The TV-out function only works in certain applications that support it, such as Videos, YouTube, 
Photos app Slide Shows, and Keynote slide shows.
SymptomQuick Check
• Unable to play content on 
television
• Projector unable to display 
content 
1. Ensure compatibility with iPad of accessory being 
used....

iPad Symptom Charts — Input / Output Issues 105 2010-12-09
Deep Dive
CheckResultActionCode
1. Attempt to isolate issue to 
the component or composite 
cables (accessories).
Issue resolved?
YesCheck if covered if under 
warranty.
Check for out-of-warranty 
repair option.
NoCovered if under warranty
Check for out-of-warranty 
repair option.
2.  Is issue caused by accidental 
damage? 
YesThe issue is not covered 
under warranty.
Check for out-of-warranty 
repair option.
NoCovered if under warranty
Check for...

© 2010 Apple Inc. All rights reserved.
 Apple Technician Guide 
Take Apart
iPad   

iPad Take Apart — Micro-SIM Tray 107 2010-12-09
First Steps
No first steps required.
Note: For cellular data, 
iPad Wi-Fi + 3G uses 
a micro-SIM card, also 
known as a third form 
factor (or 3FF). If you 
change cellular data 
carriers, you may need 
to remove the micro-SIM 
card.
Tools
• SIM eject tool or the 
end of a paper clip
Micro-SIM Tray  

iPad Take Apart — Micro-SIM Tray 108 2010-12-09
Removal
1 Insert the end of the 
SIM eject tool into the 
hole on the SIM tray.
2. Press firmly and push 
the tool straight in 
until the tray pops 
out. (If you don’t have 
a SIM eject tool, you 
can use the end of a 
paper clip.)
3 Remove micro-SIM 
card from tray.  

iPad Take Apart — Micro-SIM Card 109 2010-12-09
First Steps
Remove the micro-SIM 
tray. 
Note: For cellular data, 
iPad Wi-Fi + 3G uses 
a micro-SIM card, also 
known as a third form 
factor (or 3FF). If you 
change cellular data 
carriers, you may need 
to remove the micro-SIM 
card.
Removal
Use your finger to remove 
the micro-SIM from the 
tray.
Micro-SIM Card  

© 2010 Apple Inc. All rights reserved.
 Service Source 
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