Apple ipad 1st generation User Manual

iPad General Troubleshooting — Quick Reference Sheet 31 2010-12-09
Quick Reference Sheet
When troubleshooting the iPad, reference the quick fixes in the order listed. 
IMPORTANT: These steps are not effective for all iPad issues. Apply only the steps 
necessary to isolate and resolve the issue. 
Quick FixAction
Update to Latest 
Software 
Make sure the iPad has the latest software updates
 -Use iTunes to check for the latest version of the iOS 
 -Use iTunes version 10.1 or later
Connect your iPad to the...

iPad General Troubleshooting — Visual Mechanical Inspection 32 2010-12-09
Visual Mechanical Inspection
Perform a visual mechanical inspection before troubleshooting to identify conditions and 
causes that may affect warranty coverage.
Tools
• Cotton gloves (922-1592)
• Soft ESD brush
• Lighted otoscope
• Dent tool (922-8022)
• Compressed-gas duster (difluoroethane only) with straw nozzle 
iPad Warranty Coverage
Apple covers defects in materials and workmanship on the iPad under normal use for a period...

iPad General Troubleshooting — Visual Mechanical Inspection 33 2010-12-09
Liquid Damage
The iPad warranty excludes coverage for damage caused by liquid. To help determine if an iPad 
has been in contact with liquid, two liquid contact indicators (LCIs) are installed on the iPad at 
the following locations:
• At the bottom of the headphone jack
• In the 30-pin connector port (requires holding the product at a 45 degree angle to view) 
Use a lighted otoscope to look into the headphone jack and 30-pin...

iPad General Troubleshooting — Visual Mechanical Inspection 34 2010-12-09
Debris in Ports
1. Use a lighted otoscope or magnifying glass to inspect the following for lint or other debris 
that may be causing issues: 
• Headset jack
• Dock connector
• Microphone and speaker
2.  Remove debris, if possible, using an ESD brush.
If inspection indicates damage due to debris, follow these guidelines:
• Resulting non-operation, malfunction, damage, or cosmetic damage is NOT covered under 
warranty. 
• Resulting...

iPad General Troubleshooting — Visual Mechanical Inspection 35 2010-12-09
Screen and Glass Inspection
Apple’s policy is to replace products showing defects that are not the result of obvious external 
cause. 
If initial inspection shows streaks or smudges on the glass, clean it the iPad as follows:
Unplug all cables and turn off iPad (press and hold the Sleep/ Wake button, and then slide 
the onscreen slider). Then use a soft, slightly damp, lint-free cloth. Avoid getting moisture 
in openings. Don’t use...

iPad General Troubleshooting — Visual Mechanical Inspection 36 2010-12-09
Multiple cracks with dings on corners:  

iPad General Troubleshooting — Visual Mechanical Inspection 37 2010-12-09
Dents/Surface Damage Inspection
Apple’s policy is to replace products showing defects that are not the result of obvious external 
cause.
Surface Dents
Use dent tool* (922-8022) to check and verify the surface enclosure for dent damage. For a 
single dent, place the dent tool with the 1mm needle in the dent hole. For units with more than 
one dent, where the 1mm needle will not lie flat in the deepest dent, use the 0.33mm needle...

iPad General Troubleshooting — Visual Mechanical Inspection 38 2010-12-09
Surface scratches:  

iPad General Troubleshooting — Visual Mechanical Inspection 39 2010-12-09
Side or Corner Dents
• If the product has no more than one dent of 4mm length or less, process the warranty 
claim as normal, including, if necessary, replacing the product.
• Do not exchange under warranty a product with multiple dents, dents greater than 
4mm in length, or a dent that causes the plastic ring around the glass surface to 
deform. The product may be eligible for OOW paid service.
Corner dent:
Corner dent resulting...

iPad General Troubleshooting — Visual Mechanical Inspection 40 2010-12-09
Excessive Damage, Altered Case, or Disassembled Unit
Any product that exhibits excessive damage caused by abuse or has been damaged as a result 
of altering the case or disassembling the unit is not covered under warranty and is not eligible 
for OOW paid service.
Excessive damage:
Altered (painted) case: