Amanda Work Group Installation Manual

							Index257
peripheral
waiting for
 215
physical
serial ports
 230
play_from 205
play_new_first 206
play_skip 206
please_hold 206
port
call accounting
 187
resetting 237
SMDI 232, 233
port number
SMDI
 233
ports
base I/O
 25, 28
bps 230
COM1-COM4 231
company greetings 156
connecting 12, 30
data bits 230
direct messaging 166, 
228
employee directories 165
greetings 227
idle 214
in use 199
initial volume 195
LPT 198
maximum 199
maximum for Amanda Di-
aler
 224
message lights 118
minimum for Amanda Di-
aler
 224
parity 230
printer 198
resetting 237
rings before answering 
229
simultaneously off-hook 
199
stop bits 231
using different PBXs 229
positive voice control 216, 
217
time 218
post-record menu 194, 209
power conditioning 36
prefix
dial code
 55
dl_prefix 55
primary attendant 3
printer
LPT port
 198
printers
configuring
 116
problems
new
 237
product_activation_key 206
programming
special options
 226
programs
Host/Remote
 242
prompt
transferring caller to user’s 
mailbox during 
411
 213
prompt_file 207
prompts
for recording
 187
language 207
recording 209
sampling rates 185
protecting
Amanda
 36
pulse 153
purge 207
purging
messages
 207
purposes
Amanda
 3
Q
questionnaire
first use
 89
standalone version 91
voice server version 102
R
r
character code
 83
ramdisk 207
rangex 208
rangex_key 208
RDSP 243
RDSP Not Located 242
RDSP/RTNI voice boards
installation checklist
 17
RDSP/x000 boards
base I/O ports
 25
requirements 19
RDSP/x000 voice boards
installing
 32
installing MVIP cable 33
MVIPbuses 23
RDSP/x32
connecting ports
 12
RDSP/x32 voice boards
installation checklist
 7
read-only
mailboxes
 189
recall
earth
 208
recall_delay 208
receptionists
mailboxes
 120 
						

							258 Installing [email protected]
recognizing
loop current drop
 198
loop current off 197
record
character code
 83
record menu 209
record_menu 209
recording
dial tone
 215
greetings 209
list comment 188
messages 194, 209
silence 215
stop 195, 215
records
locking
 189
recursive_deletes 209
remote access
Amanda
 167
remote computers
setting up
 170
Remote program 242
REMOTE.COM 167
Reorder 68
repeating
menus
 199, 214
reports
automatic
 186
daily 186
requirements 1
RDSP/x000 voice boards 
19
resetting
port
 237
restricted notification 118
reviewing
messages
 194
RHETDRV.EXE 243
Rhetorex
AccuCall Plus utility
 62
busy notification 187
driver 218
options and defaults 193, 
197, 198, 210
voice board 216, 217
voice board problem 243
voice boards 59
ring
off period
 200
on period 200
ring length 215
Ring No Answer 65
notification records 209
ring no answer
dial code
 54
dl_rnaret 54
ring voltage 236
ring_mode 154, 155, 236
ring-no-answer
character code
 83
rings
before answering port
 229
rmt_rna 209
RNA chain 240
RNA greeting
played for integrated call
 
196
rotary 186, 210
digit detection 210
roving notification 118
RTNI-2T1 voice boards
installing
 32
installing MVIP cable 33
RTNI-xATI
Amphenol 50-pin connec-
tor
 30
connecting ports 30
MVIPbuses 28
RTNI-xATI boards
base I/O ports
 28
line interface 29
RTNI-xATI voice boards
installing
 32
installing MVIP cable 33
running
Setup
 49
S
s
character code
 83
sales
dealers
 5
distribution 5
international 5
sampling rates
greetings
 184
incoming messages 184
prompts 185
saving
messages
 200
screen output 210
screen blanker 185
screen output
tracing
 210
screen saver 185
configuring 116
starting 212
screen_save 210
screening
for caller
 201
sec_code_display 210
secondary attendant 3
security codes
displaying
 210
minimum length 211
security_min_length 211 
						

							Index259
sending
faxes
 133
messages 203
serial integration 135
Bellcore Standard 136
Definity-G3 144
Ericsson MD-110 146
generic 149
NEC 2000/2400 141
SMDI 136
System 75 144
serial ports
bps
 230
COM1-COM4 231
data bits 230
logical 233
parity 230
physical 231
stop bits 231
serial_portn 231
servers
NETBIOS name
 225
service 5
service_name 225
setting up
host computers
 169
remote computers 170
Setup
defining dial codes
 51
defining tone patterns 59
Setup utility 49
running 49
sharing Amanda 155
short_direct_send 211
shortening
system greeting
 183
ShowJump 11, 31
shutdown 211
Amanda 49
configuring 116
dl_stop 56
shutting down 211
silence
when recording
 215
SMDI 136
base port 232
characters in packet 232
integration 232
port 233
port number 233
terminating characters 
234
time packet can precede 
call
 233
type 234
smdi_activation_key 232
smdi_base_port 232
smdi_delay 232
smdi_max 232
smdi_port 233
smdi_pretimeout 233
smdi_start 233
smdi_stop 233
smdi_term 234
smdi_type 234
SMDR 187
Software
installation
 39
software upgrades 48
space
warning
 190
Spanish 207
special
options
 226
starting
screen saver
 212
startup
dl_init
 56
stopbitsn 231
stopping
recording
 195, 215
streams
MVIP
 21
MVIP configuration 22
stutter dial tone 239
suffix
dial code
 55
dl_suffix 55
supervised transfer
please hold
 206
supervised transfers 240
supervising
hangups
 228
support 5
end user 5
installation 6
international 5
system administration 5
Token Programming Lan-
guage
 6
synchronizing
DOS and PC clocks
 188
system
log files
 198
password 204
shutdown 49, 211
voice processing 3
System 75
serial integration
 144
system administration
support
 5
system dial codes
defining
 51
system greeting
played for integrated call
 
196
shortening 183 
						

							260 Installing [email protected]
system initialization
dl_init
 56
system integration patterns
character codes
 82
Integration Helper 85
test calls 86
system shutdown
dial code
 56
dl_stop 56
system startup
dial code
 56
dl_init 56
system tone patterns
defining
 59
T
t
character code
 84
T1 153
t1 lines 235, 236
t1_mode 236
tape_length 212
telephone lines
kinds
 153
telephone switching systems
analog
 239
templates
guest mailboxes
 121, 196
mailboxes 121, 189
temporary
files
 207
terminating
DTMF input
 197
test calls
integration patterns
 86
testing
inband integration patterns
 
73
time
after DTMF entry
 213
automatic reports 186
before integration 232
between disk space checks 
213
between DTMF tones 193
between menu repetitions 
214
between messages when 
delivering list
 
198
between on-hook and off-
hook events
 214
between SMDI packet and 
call
 233
continuous message play 
212
DTMF tone detection 193
DTMF tones played 194
end of recording detected 
215
for positive voice control 
218
forwarded messages 212
hold between transfer at-
tempts
 213
ignoring loop current 197
loop current drop 198
loop current off 197
messages 200
Name and Extension re-
cording
 202
port is idle 214
recording a list comment 
188
rewinding 206
screen saver starts 212
skipping forward 206
storing messages 207
wait for DTMF digit 191
waiting for peripheral 215
timeout
inband integration
 214
timeouts
call screening
 225
timers
tmo_blank
 212
tmo_disk 213
tmo_dtmf 213
tmo_idle 214
tmo_menu 214
tmo_pickup 214
tmo_serial 215
tmo_silence 215
tmo_sound 215
tmo_xfer 191
timestamp
forwarded messages
 212
timestamp_forwards 212
tmo_blank 212
tmo_call_screening 225
tmo_dir_transfer 213
tmo_disk 213
tmo_dtmf 213
tmo_dtwait 57
tmo_hold 213
tmo_idle 214
tmo_integrate 214
tmo_menu 214
tmo_pickup 214
tmo_rna 215
tmo_serial 215
tmo_silence 215
tmo_sound 215
tmo_xfer 191
today 183
Token Programming Language
support
 6
tokens_available 216 
						

							Index261
tone patterns 239, 240
AccuCall Plus 62
defining 59
running GetTones 59
tones
DTMF
 191, 192, 193, 
194, 195
for recording 187
PCPM 121, 197, 223
trace files 237
DTMF integration 72
inband integration 72
inband integration patterns 
75
tracing
screen output
 210
trademarks ii
transfer dial tone
dial code
 54
dl_ndtret 54
transfer hold
dial code
 53
dl_dtwait 53
please hold 206
transferring
blind
 240
busy-hold time 213
call 238
from 411 to user’s mailbox 
213
partially supervised 240
supervised 240
Troubleshooting
error messages
 247
NIC Configuration 245
trunk
character code
 84
Type
notification
 241
type
SMDI
 234
U
U token
 240
uninstalling
Amanda
 39
uninterrupted power supply 36
updating
Amanda
 39, 48
upgrading
Amanda
 48
UPS 36
urgent messages 217
urgent_to_front 217
use_pvc 217
use_tutorial 216, 217
user_log 218
users
messages for other users
 
205
uses
Amanda
 3
fraudulent iii
information system 4
off-duty attendant 3
primary attendant 3
secondary attendant 3
voice messaging center 4
using
fax modems
 123
utilities
GetTones
 59
Host/Remote 242
Setup 49
ShowJump 11, 31
V
verifying
caller still on line
 194
voice board
problem
 243
voice boards
addressing RDSP/x000 
voice boards
 19
addressing RDSP/x32 
voice boards
 8
addressing RTNI-xATI 
boards
 26
Brooktrout 217
clearing DTMF buffer 
192
configuring RDSP/x000 
voice boards
 19
configuring RDSP/x32 
voice boards
 8
configuring RTNI-xATI 
boards
 26
installing MVIP cable 33
installing RDSP/RTNI 
voice boards
 32
installing RDSP/x32 voice 
boards
 11
jumpers for RDSP/x000 
voice boards
 20
jumpers for RDSP/x32 
voice boards
 9
jumpers for RTNI-xATI 
voice boards
 27
problem 243
Rhetorex 59, 62, 216, 
217
voice boards, not from The 
Amanda Company
 
183, 206, 232
voice control 216, 217
time 218
voice forms 204 
						

							262 Installing [email protected]
voice mail
mailbox
 120
voice messaging center 4
voice processing system 3
voice responses, storing 204
voice server
configuring
 117
questionnaire 102
voice_analysis_length 218
VOICECNF.EXE 243
volume
custom busy message
 195
initial 195
W
W token
 241
waiting
before integration
 232
for DTMF 191
for peripheral 215
warning
disk space
 190
warranty ii
web site 5
wild card
character code
 84
winks, t1 lines 236
X
x
character code
 84
Y
yesterday
 183