Amanda Work Group Installation Manual

							Installing
Am
[email protected]/ DOS
Version 7.xx
In stall er’s G uide Edition  12/01/01 
						

							ii Installing [email protected]/DOS
Copyright and Trademark Notices
Copy rig h t   1 99 2–2 00 2 The  Ama nda  Com pan y. A ll R ig h ts  R ese rve d. Th is  
guide and the software described herein are copyrighted with all rights  
reserved. No part of this publication may be reproduced, transmitted, stored 
in a retrieval system, or translated into any language in any form by any 
means without the prior written permission of The Amanda Company. 
Amanda and Amanda@ are registered trademarks and sales trademarks of  
The Amanda Company. Other brand names and product names mentioned in 
this manual are trademarks or registered trademarks of their respective 
owners.
Limited Warranty on Software
The Amanda Company warrants the media on which the software is recorded 
to be free from defects in materials and faulty workmanship for a period of 
90 days from the date the software is delivered. If a defect in the media 
should occur during this period, you may return the media to The Amanda 
Company and The Amanda Company will replace the media without charge. 
THE AMANDA COMPANY MAKES NO WARRANTIES (OTHER  
THAN THOSE SET FORTH ABOVE) TO ANY PERSON OR ENTITY 
WITH RESPECT TO THE PRODUCT OR ANY DERIVATIVES 
THEREOF OR ANY SERVICES OR LICENSES AND DISCLAIMS ALL 
IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION 
WARRANTIES OF MERCHANTABILITY, PERFORMANCE, 
NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR 
PURPOSE. THE AMANDA COMPANY WILL NOT BE LIABLE FOR 
ANY BUG, ERROR, OMISSION, DEFECT, DEFICIENCY, OR 
NONCONFORMITY IN ANY SOFTWARE. THE SOFTWARE IS 
LICENSED “AS IS,” AND THE PURCHASER ASSUMES THE ENTIRE 
RISK AS TO ITS QUALITY AND PERFORMANCE. 
IN NO EVENT AND NOTWITHSTANDING ANY DOCUMENT,  
REPRESENTATION, OR OTHERWISE, SHALL THE AMANDA 
COMPANY BE LIABLE TO YOU FOR DIRECT, INDIRECT, SPECIAL, 
INCIDENTAL, CONTINGENT, OR CONSEQUENTIAL DAMAGES,  
						

							iii
INCLUDING DAMAGES FROM LOSS OR CORRUPTION OF DATA, 
INTERRUPTED USE, LOST PROFITS, COST OF PROCURING 
SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES, EVEN IF THE 
AMANDA COMPANY OR AN AUTHORIZED AMANDA COMPANY 
DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH 
DAMAGES. YOU AGREE THAT THE AMANDA COMPANY’S 
LIABILITY ARISING OUT OF CONTRACT, NEGLIGENCE, STRICT 
LIABILITY, WARRANTY, OR OTHER LEGAL OR EQUITABLE 
THEORY SHALL NOT EXCEED ANY AMOUNTS PAID BY YOU FOR 
THIS PRODUCT. Any written or oral information or advice given by 
Amanda Company dealers, distributors, agents, or employees will in no way 
increase the scope of this warranty, nor may you rely on such oral or written 
communication. Some states do not allow the exclusion or limitation of 
implied warranties or liability for incidental or consequential damages, so 
the above limitation or exclusion may not apply to you. This warranty gives 
you specific legal rights, and you may also have other rights which vary 
from state to state. This Agreement shall be governed by the laws of the 
State of California without regard to the conflicts of laws or provisions 
thereof.
Fraudulent Usage Advisory
Although the Amanda software is designed to resist fraudulent usage, 
including unauthorized access to a long distance network, no product, 
including the Amanda software, is able to prevent such unauthorized usage. 
The Amanda software is likewise unable to prevent such uses as may 
constitute an invasion of privacy or other tort. THE AMANDA COMPANY 
MAKES NO EXPRESS OR IMPLIED WARRANTY AGAINST 
UNLAWFUL OR UNAUTHORIZED USE OF YOUR AMANDA 
SYSTEM OR ITS CAPABILITIES AND HEREBY DISCLAIMS ALL 
LIABILITY ARISING FROM SUCH USE. YOU AGREE TO 
INDEMNIFY, DEFEND, AND HOLD THE AMANDA COMPANY 
HARMLESS FOR ANY UNAUTHORIZED OR FRAUDULENT USE OF 
YOUR LICENSED AMANDA SOFTWARE.
THE AMANDA COMPANY
13765 ALTON PARKWAY, UNIT F
IRVINE, CA  92618
TELEPHONE (949) 859–6279  FAX (949) 859–4380 
						

							iv Installing [email protected]/DOS
Conventions
This manual uses the following terminology and conventions:
Assumptions
This guide is written for an installer who is familiar with PCs and 
understands telephone switching systems. It assumes that you know 
something about the following:
 How to safely open a personal computer to install or remove boards.
For example, the computer must be turned off while you are install-
ing and removing boards.
 Computer terms, such as serial port, parallel port, and DOS prompt.
 How to identify basic components of a personal computer, for exam-
ple, motherboard, I/O controller, video card, I/O ports, modem, and 
so forth.
 How to connect the monitor, keyboard, and power to the computer.
 How to use DOS commands, such as CD, TYPE, COPY, and EDIT.
AmandaThe name by which this manual refers to the 
[email protected]/DOS system to make 
reading about the system easier. Because of 
the name Amanda, the system is also referred 
to as “she.”
callerSomeone who calls into Amanda. A caller of-
ten obtains information, leaves a message for 
someone, and/or provides information. Be-
cause Amanda is referred to as “she,” callers 
and users are referred to as “he.”
userSomeone with an extension that Amanda 
transfers calls to and/or stores messages for. A 
user can access Amanda to play, delete, and 
send messages as well as set personal options 
such as Do Not Disturb.
fixed-space typeThis guide displays information that you must 
type and messages from Amanda in fixed-
space type. 
						

							v
 How to get to the CMOS settings and make changes.
 Telephony terms, such as station side, CO, single-line, hunt group, 
pilot number, pickup group, coverage path, hookflash, call forward 
ring-no-answer, call forward busy, DTMF, and tone patterns.
 The difference between RJ-11 and RJ-14 connectors.
 The difference between the functions of the telephone switching sys-
tem and Amanda.
 How to use a butt set or line monitor to observe test calls.
If you are unfamiliar with any of the above, please consider attending one of 
our regularly scheduled training seminars. Please contact our sales 
department for more information on dates and cost.
Depending on how you purchased our product or what voice boards you are 
installing, parts of this guide may not pertain to you. For example, if you 
purchased a turnkey solution comprised of Amanda preloaded onto a PC, 
you can skip all sections regarding the system requirements and the 
installation of the voice boards and Amanda software.  
						

							vi Installing [email protected]/DOS 
						

							Contents
Copyright and Trademark Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Limited Warranty on Software  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Fraudulent Usage Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  iii
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
Assumptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
Chapter 1:
Introducing Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Electrical Requirements  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
General Uses  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Purpose of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Customer Service and Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
End User Support  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
System Administration Support  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installation Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Application Support  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Chapter 2:
Installing RDSP/x32 Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Configuring RDSP/x32 Voice Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
ShowJump Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installing Voice Boards  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connecting Ports  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 
						

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Chapter 3:
Installing RDSP/RTNI Boards  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  17
Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  17
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  19
Configuring an RDSP/x000 Voice Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  19
Understanding MVIP Streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  21
Configuring MVIP Streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  22
Configuring the MVIP Termination  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  23
Configuring the Base I/O Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  25
Configuring an RTNI-xATI Voice Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  26
Configuring the MVIP Termination  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  28
Configuring the Base I/O Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  28
Configuring the Line Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  29
Physical Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  30
ShowJump Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  31
Installing the Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  32
Installing the MVIP Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  33
Configuring Amanda to Use the ATI Board . . . . . . . . . . . . . . . . . . . . . . . . . . .  33
Chapter 4:
Other Cards and Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  35
Installing a LAN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  35
Using a UPS  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  36
Chapter 5:
Installing Amanda Software  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  39
Running the Installation Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  39
Updating Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  48
Chapter 6:
Running the Setup Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  49
Running Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  49
Chapter 7:
Defining Dial Codes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  51
Defining Dial Codes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  51
Chapter 8:
Defining Tone Patterns  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  59
Using this Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  59 
						

							ix
Using GetTones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Using AccuCall Plus  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Chapter 9:
Defining Integration Patterns  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Using the Trace File for Integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Setting Up the Trace File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Creating Test Patterns  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Running the Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Reading the Trace File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Adding Integration Strings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Using Character Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Running Integration Helper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Placing Test Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Forward from Ring No Answer Example . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Direct Call Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Forward from Busy Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Chapter 10:
Configuring Amanda  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Using This Chapter  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Using the Questionnaire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Configuring a New Installation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Selecting a Type of Notification  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Using Default and Recommended 
Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Chapter 11:
Faxing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Using This Chapter  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Using a Fax Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Suggested Settings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Detecting a Fax Machine Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Modifying the PCPM Tone Table  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Creating the Hot Box Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Setting the Hot Box Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Sending Faxes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 
						

							x Installing [email protected]/DOS
Chapter 12:
Using Serial Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  135
Serial Integration Overview  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  135
Bellcore Standard SMDI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  136
NEC 2000 and NEC 2400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  141
AT&T System 75 or Definity-G3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  144
Ericsson MD-110  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  146
Generic  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  149
Chapter 13:
Miscellaneous  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  153
Configuring Types of Lines  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  153
Telephone Line Options Diagrams  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  154
Sharing Amanda  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  155
Using the box_grt Configuration Option . . . . . . . . . . . . . . . . . . . . . . . . .  156
Using Incoming Trunk Call and CO Line IDs . . . . . . . . . . . . . . . . . . . . .  157
Using Multiple Employee Directories . . . . . . . . . . . . . . . . . . . . . . . . . . .  165
Using Multiple Direct Messaging Mailboxes  . . . . . . . . . . . . . . . . . . . . .  166
Chapter 14:
Accessing Amanda Remotely. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  167
Accessing Amanda from Another Computer  . . . . . . . . . . . . . . . . . . . . . . . . .  167
Setting Up Amanda’s Computer as a Host . . . . . . . . . . . . . . . . . . . . . . . . . . .  169
Setting Up the Remote Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  170
Connecting by Null Modem Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  171
Connecting by Modem  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  172
Chapter 17:
Installing the Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  175
Installing from Various Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  175
Installing from a File Server  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  176
Installing from a Floppy Drive on Windows 3.11 . . . . . . . . . . . . . . . . . .  176
Installing from a Floppy Drive on Windows 95  . . . . . . . . . . . . . . . . . . .  177
Adding Client Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  178
Reviewing Client Connections  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  180
Chapter 18:
Configuration Reference  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  183
General Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  183
Fax Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  219