Amanda Work Group Installation Manual
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Appendix B: Troubleshooting the Clients 247 Problem: Server not available. Solution: The most likely solutions are: The computer on which the server runs needs to be turned on The server may not be enabled However, if the problem is not so easily resolved, check (on the client workstation) for how NetBEUI is latched. (See the preceding problem for how to view network settings.) If NetBEUI is displayed more than once, select the one that is NOT latched to NE2000. It is most likely latched to a Dial Up Adaptor or similar setting. Disable this so that the client finds the server on the network instead of looking at the Adaptor first. Problem: Server did not respond in allotted time. The voice server is busy. This may cause a disconnection from the voice server. Solution: Exit the program and try again later. Problem: Not enough resources (memory) available. Too many applications running. Solution: Start by closing some of the applications you are running and try again. If that doesn’t work, completely exit and restart Windows. Problem: Connection with Server closed. The voice server is shutting down. Too many network conflicts. Other applications may be taking too much processing time for this application to respond in the allotted amount of time. Solution: Exit the program and try again later. Problem: Session (connection with server) has ended abnormally. The voice server is shutting down. Too many network conflicts. Other applications may be taking too much processing time for this application to respond in the allotted amount of time. Solution: Exit the program and try again later. Problem: Client Connection unavailable. Solution: Not enough Client Connections activated on the Amanda Voice Server. To review or change the number of clients, see “Adding Client Connec- tions” on page 178 and “Reviewing Client Connections” on page 180. Please contact your Amanda Company representative for a new CCB.
248 Installing [email protected]/DOS Problem: Server did not respond in allotted time. No connection with Server with current session number. Session number out of range. Connection with Server closed. Server is unavailable. Session (connection with server) has ended abnormally. Solution: The server and client were never connected or have become disconnect- ed. You need to log back on to Amanda Voice Server. Amanda Admin- istrator, Amanda Monitor, and Amanda Messenger have Log On… commands on their first menus.
Symbols # end greeting 203 end of DTMF entry 213 %E token 241 %U token 241 %V token 241 Numerics 0 120 1001.PBX 51, 71 adding integration patterns 81 411 120, 227 prompt for transfer 213 8 120 990 120 991 120 994 121 995 121 996 121 997 121 998 121 998 shortcut mailbox 120 999 122 A abbreviate_dates 183 abbreviate_greeting 183 abbreviating dates 183 system greeting 183 accessing Amanda remotely 167 AccuCall Plus 62 tone patterns 62 Accucall Plus 239, 240 activating Amanda 183, 206 mailboxes 208 SMDI 232 activation key 224 activation_key 183 active_hold 184 addressing RDSP/x000 voice boards 19 RDSP/x32 voice boards 8 RTNI-xATI voice boards 26 ShowJump utility 11, 31 adpcm_hq 184 adpcm_nq 184 adpcm_pq 185 advertising 185 Amanda accessed from another computer 167 configuring 113 installing 39 protecting 36 shutdown 49, 211 uninstalling 39 updating 39 Amanda Dialer maximum port number 224 minimum port number 224 Amanda upgrades 48 Amanda Voice Server modes 48 analog telephone switching sys- tems 239 ANI 235 character code 83 answering beeps 188 applications using mailboxes and to- kens 208 assumptions iv AT&T System 75 234 serial integration 144 ati_mode 185 attendant automated 3 off-duty 3 primary 3 secondary 3 Index
250 Installing [email protected] auto_queue 186 auto_report 186 auto_report_time 186 AUTOEXEC.BAT load Host program 242 automated attendant 3 Automatic Number Identifica- tion 235 B b character code 83 base I/O ports 25, 28 baudn 230 beeps connection 188 for recording 187 begin_rec_prompt 187 Bellcore Standard 136, 234 blind transfers 240 box_grt 120, 227 box_idx 120, 227 box_outdial 226 box_snd 121, 165, 166, 228 bps 230 bps rates modem 242 Brooktrout voice board 217 buses MVIP 23, 28 Busy 66 busy active hold 184 character code 83 dial code 54 dl_bsyret 54 no holding 188 Rhetorex notification op- tion 187 time between transfer at- tempts 213 treated as Ring No Answer 188 Busy chain 240 busy extensions 186 busy message 240 volume 195 busycycles 187 C c character code 83 ca_file 187 ca_port 187 cables connecting computers 171 call accounting 187 call screening 201 client timeout 225 dial code 55 dl_hupret 55 caller character code 83 caller ID character code 83 caller instructions mailboxes 120 callers still on line 194 calling operator after message 195 calls not transferred 238 transferred after number of digits 199 cancel_busy_hold 188 CCB 179 center voice messaging 4 changing CONFIG.SYS 48 character codes integration patterns 82 characters DTMF terminator 197 in SMDI packet 232 terminating SMDI packet 234 checking disk space 213 clearing DTMF buffer 192 Client Connection Bank 179 client_activation_key 224 clients activation key 224 adding connections 178 call screening timeout 225 displaying connections 180 information in employee directory 224 installing 175 number of connections 225 reviewing connections 180 clock_sync 188 clocks synchronizing 188 CMOS settings incompatible 242 cmt_maxlen 188 codes character 82
Index251 PCPM 121, 191, 197, 223 COM port conflict 242 communications software 242 companies sharing Amanda 155 company greetings mailboxes 120 per port 156 conference call dial code 56 dl_conference 56 CONFIG.SYS 243 changing 48 configuration defining dial codes 51 defining DTMF integra- tion patterns 71 defining tone patterns 59 configuring Amanda 113 incoming calls 113 language 116 messages 114 notification 116 passwords 115 printers 116 RDSP/x000 voice boards 19 RDSP/x32 voice boards 8 RTNI-xATI voice boards 26 screen saver 116 shutdown 116 voice server 117 connect dial code 55 dl_connect 55 connect_tone 188 connecting beeps 188 computers by cable 171 computers by modem 172 ports 12, 30 connections number available for cli- ents 225 conventions iv copyright ii create_locked 189 creating mailboxes 189 custom busy message volume 195 customer support 5 D database records locking 189 databitsn 230 dates abbreviated 183 forwarded messages 212 said by Amanda 183 db_locking 189 dealer sales 5 dedicated notification 118, 202 defaults guest mailboxes 196 mailboxes 119, 189 defaults_box 121, 189 defining dial codes 51 tone patterns 59 Definity-G3 234 serial integration 144 delay after DTMF entry 213 before integration 232 between disk space checks 213 between DTMF tones 193 between menu repetitions 214 between messages when delivering list 198 between on-hook and off- hook events 214 between SMDI packet and call 233 end of recording detected 215 hold between transfer at- tempts 213 screen saver starts 212 waiting for peripheral 215 deleting mailboxes 209 messages 207 deliveries in future 121 delivering message in future 195 departments sharing Amanda 155 detecting DTMF tones 193 fax machines automatical- ly 129 dial codes busy 54 call screening 55 connect 55 defining 51
252 Installing [email protected] dial tone detection 57 dl_bsyret 54 dl_conference 56 dl_connect 55 dl_dtwait 53 dl_hangup 57 dl_hupret 55 dl_init 56 dl_ndtret 54 dl_pickup 56 dl_prefix 55 dl_rnaret 54 dl_stop 56 dl_suffix 55 flash time 57 flashtm 57 hangup detection 57 incorrect 238 kinds of 53 message waiting indicators 57 off hook 56 prefix 55 ring no answer 54 suffix 55 system shutdown 56 system startup 56 tmo_dtwait 57 transfer dial tone 54 transfer hold 53 dial tone 193 not returned 239 stutter 239 when recording 215 dial tone detection dial code 57 Dialer maximum port number 224 minimum port number 224 dialer_max_port 224 dialer_min_port 224 dialtone detection tmo_dtwait 57 DID 153, 235 did_dtmf 154, 155, 235 did_mf 154, 155, 235 did_mode 154, 155, 235 digits DTMF 191, 195 dir_format 224 direct dial character code 83 direct messages 211, 228 direct messaging mailbox 121 per port 166 directory employee 227 disk space checking 213 warning 190 diskwarn 190 displaying security codes 210 distribution sales 5 dl_bsyret 54 dl_conference 56 dl_connect 55 dl_dtwait 53, 239 dl_hangup 57 dl_hupret 55 dl_init 56 dl_ndtret 54 dl_pickup 56 configuration setting for 190 dl_pickup_on_ring 190 dl_prefix 55 dl_rnaret 54 dl_stop 56 dl_suffix 55, 240 Do Not Disturb 238 documents faxing 133 DOS clock synchronizing 188 DOSMODE 48 drivers Rhetorex 218 DTMF 191 cleared from buffer 192 time between tones 193 time tones played 194 timeouts 214 tone detection 193 tones 191 waiting for 191 DTMF entry ending 213 DTMF integration trace files 72 DTMF integration patterns adding 81 defining 71 testing 73 trace files 75 DTMF termination character 197 dtmf_action 191 dtmf_before_ring 192 dtmf_busy 191 dtmf_detect 193 dtmf_dly 193 dtmf_dnd 191 dtmf_dt 193
Index253 dtmf_gate 194 dtmf_on 194 dtmf_ring 191 dtmf_xfer 191 E e character code 83 earth recall 208 employee directories mailboxes 120 per port 165 employee directory 227 client information 224 end user support 5 end_rec_menu 194 ending DTMF entry 213 DTMF input 197 recording 215 English 207 Ericsson MD-110 serial integration 146 Error Message NetBIOS not available 246 Server not available 247 EXACOM 235 exit_digit 195 exit_to_0 195 extensions busy 186 number of digits 199 F fax machines detecting automatically 129 fax modems using 123 fax_direct_connect 219 fax_dl_init 219 fax_flow_control 219 fax_id 219 fax_id_pad 220 fax_init 220 fax_log 220 fax_max_retries 220 fax_receive_reverse 221 fax_receive_speed 221 fax_requeue_interval 221 fax_reset 221 fax_send_reverse 221 fax_send_speed 222 fax_start_char 222 faxes incoming 223 sending 133 faxing documents 133 hot box mailboxes 130 hot boxes 132 faxn 222 files call accounting 187 screen traces 210 system logs 198 temporary 207 trace 237 First Use Questionnaire 89 flash time dial code 57 flashtm 57 flashtm 57 future delivering messages 195 future delivery 121 mailbox 121 future_delivery 121, 195 G gain_loud 195 gain_norm 195 generic serial integration 149 GetTones utility 59 greetings 240 ended with # 203 integrated calls 196 per port 227 recording 209 sampling rates 184 guest mailboxes deleting 209 guest_defaults 121, 196 guest_max 196 guest_min 196 guests mailbox defaults 196 maximum mailbox 196 minimum mailbox 196 guide purpose 4 H H token 241 hang up mailbox 122 hanging up on user 199 supervised 228 hangup detection dial code 57 dl_hangup 57 hangup_supervision 228 hangups supervised 228 hardware interrupts 197 hold active 184
254 Installing [email protected] disabled 188 please hold prompt 206 time between transfer at- tempts 213 HOLD.VOX missing 213 hookflash 239 host computers setting up 169 Host program 242 HOST.COM 167 hot box 223 hot box mailboxes 130 hot boxes 132 hot_box 121, 223 I i character code 83 idle ports 214 ignoring loop current 197 immediate record character code 83 in band integration patterns adding 81 inband integration trace files 72 waiting periods 214 inband integration patterns defining 71 testing 73 trace files 75 incoming faxes 223 incoming calls configuring 113 information system 4 initialization dl_init 56 installation support 6 installation checklist RDSP/RTNI voice boards 17 RDSP/x32 voice boards 7 installing Amanda 39 clients 175 LAN cards 35 MVIP cable 33 RDSP/RTNI voice boards 32 RDSP/x32 voice boards 11 integration 135 Bellcore Standard 136 Definity-G3 144 DTMF digits 235 Ericsson MD-110 146 generic 149 greetings 196 MF digits 235 NEC 2000/2400 141 pulse 235 SMDI 136 System 75 144 waiting 232 Integration Helper 85 integration patterns 240 adding 81 character codes 82 defining 71 Integration Helper 85 test calls 86 testing 73 trace files 75 integration_greeting 196 integration_term 197 international sales 5 international support 5 interrupts hardware 197 irq 197 IRQ conflict 242 IVR 204 J JOVE 51, 71 jumpers RDSP/x000 voice boards 20 RDSP/x32 voice boards 9 RTNI-xATI voice boards 27 K keys activating Amanda 206 keys, activating Amanda 183 keys, activating range of mail- boxes 208 keys, activating SMDI 232 keys, activation 224 L LAN cards installing 35 language configuring 116 prompts 207 lcoff 197 lcvalid 197 lcwait 198 length messages 200 Name and Extension re- cording 202 ring 215
Index255 security codes 211 lights message 118 off 57 on 57 line interface RTNI-xATI boards 29 lines loop start 236 lines, t1 235, 236 list comment recording 188 list_delay 198 locking database records 189 log files 198 logging mailbox information 218 mailboxes 202 messages 202 system information 198 logical serial port 233 serial ports 231 lognam 198 logons multiple 225 loop current 236 drop 198 ignoring 197 off 197 loop start 153 loop start line 236 lpt_port 198 LPT1 198 M mailbox log 218 mailboxes activating 208 caller instructions 120 company greetings 120 created as read-only 189 default 119 default templates 189 deleting 209 direct messaging 121 employee directories 120 future delivery 121 guest default template 196 guest defaults 121 hang up 122 hot box 121 hot boxes 130 logging information 218 maximum for guest 196 messages from other users 205 minimum for guest 196 multiple logons from cli- ents 225 number of digits 199 operators 120 PCPM 121 sending messages to 203 templates 121 manual purpose 4 Max Times notification 241 max_chain 199 max_dl_inits 199 max_local_extension 222 max_ports 199 max_prompt 199 maximum characters in SMDI packet 232 maximum time Name and Extension re- cording 202 recording a list comment 188 maximums number of ports 199 ports for Dialer 224 MD-110 serial integration 146 menus port-recording 209 post-recording 194 recording 209 repeated 199 repeating 214 message lights 118 message log 202 message waiting indicators dial codes 57 off 57 on 57 messages automatic deletion 207 configuring 114 continuous play time 212 deleting 207 delivered in future 121 delivery in future 195 direct 121, 211, 228 forwarding date/time 212 left by other users 205 light on/off 241 log 202 minimum length 200 order 206 play new first 206 purging 207 recording 194, 209
256 Installing [email protected] reviewing 194 rewind time 206 sampling rates 184 saving 200 sending 203 skip forward time 206 storing voice responses 204 urgent 217 messaging center 4 minimum length security codes 211 minimum time DTMF tone detection 193 ignoring loop current 197 loop current drop 198 loop current off 197 messages 200 minimums ports for Dialer 224 ring’s off period 200 ring’s on period 200 minmsg 200 minoff 200 minring 200 modems bps rate 242 connecting computers 172 modes Amanda Voice Server 48 modified_call_screening 201 msg_log 202 multiple_clients 225 MVIP streams 21 configuring 22 MVIP termination 23, 28 N n_ani 235 n_clients 225 n_ochan 202 n_rings 229 n_winks 236 nam_maxlen 202 names server 225 NEC 2000 234 serial integration 141 NEC 2400 serial integration 141 NEC MCI 234 NETMODE 48 network cards installing 35 new installation configuring 113 new_send 203 NIC cards installing 35 NIC Configuration 245 non_relay_ok 203 notification configuring 116 dedicated 118, 202 Max Times 241 restricted 118, 203 roving 118 Type 241 notification records Ring No Answer 209 Notify Max Times 241 Notify Type 241 notify_restriction 203 O off ring time 200 off hook dial code 56 dl_pickup 56 off_dly 204 off-duty attendant 3 off-hook 204, 214 on ring time 200 on hold 186 on-hook 214 operator after message 195 operators mailboxes 120 options special 226 P packet terminating characters 234 pager problems with 241 parityn 230 partial_q_ok 204 partially supervised transfers 240 passwords 204, 210 configuring 115 patterns integration 240 tone 239, 240 PBX 205 pbx 229 PBX.DB 51, 71 PBXs ports for 229 using more than one 205 PC clock synchronizing 188 PCPM 191, 197, 223 mailbox for 121