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Amanda Work Group Installation Manual

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    							Appendix B: Troubleshooting the Clients 247
    Problem: Server not available.
    Solution: The most likely solutions are:
     The computer on which the server runs needs to be turned on
     The server may not be enabled
    However, if the problem is not so easily resolved, check (on the client 
    workstation) for how NetBEUI is latched. (See the preceding problem for 
    how to view network settings.) If NetBEUI is displayed more than once, 
    select the one that is NOT latched to NE2000. It is most likely latched to a 
    Dial Up Adaptor or similar setting. Disable this so that the client finds the 
    server on the network instead of looking at the Adaptor first.
    Problem: Server did not respond in allotted time.
    The voice server is busy. This may cause a disconnection from the voice 
    server.
    Solution: Exit the program and try again later.
    Problem: Not enough resources (memory) available.
    Too many applications running.
    Solution: Start by closing some of the applications you are running and try again. 
    If that doesn’t work, completely exit and restart Windows.
    Problem: Connection with Server closed.
    The voice server is shutting down.
    Too many network conflicts.
    Other applications may be taking too much processing time for this 
    application to respond in the allotted amount of time.
    Solution: Exit the program and try again later.
    Problem: Session (connection with server) has ended abnormally.
    The voice server is shutting down.
    Too many network conflicts.
    Other applications may be taking too much processing time for this 
    application to respond in the allotted amount of time.
    Solution: Exit the program and try again later.
    Problem: Client Connection unavailable.
    Solution: Not enough Client Connections activated on the Amanda Voice Server.
    To review or change the number of clients, see “Adding Client Connec-
    tions” on page 178 and “Reviewing Client Connections” on page 180. 
    Please contact your Amanda Company representative for a new CCB. 
    						
    							248 Installing [email protected]/DOS
    Problem: Server did not respond in allotted time.
    No connection with Server with current session number.
    Session number out of range.
    Connection with Server closed.
    Server is unavailable.
    Session (connection with server) has ended abnormally.
    Solution: The server and client were never connected or have become disconnect-
    ed. You need to log back on to Amanda Voice Server. Amanda Admin-
    istrator, Amanda Monitor, and Amanda Messenger have Log On… 
    commands on their first menus. 
    						
    							Symbols
    #
    end greeting
     203
    end of DTMF entry 213
    %E token 241
    %U token 241
    %V token 241
    Numerics
    0
     120
    1001.PBX 51, 71
    adding integration patterns 
    81
    411 120, 227
    prompt for transfer 213
    8 120
    990 120
    991 120
    994 121
    995 121
    996 121
    997 121
    998 121
    998 shortcut
    mailbox
     120
    999 122
    A
    abbreviate_dates
     183
    abbreviate_greeting 183
    abbreviating
    dates
     183
    system greeting 183
    accessing
    Amanda remotely
     167
    AccuCall Plus 62
    tone patterns 62
    Accucall Plus 239, 240
    activating
    Amanda
     183, 206
    mailboxes 208
    SMDI 232
    activation key 224
    activation_key 183
    active_hold 184
    addressing
    RDSP/x000 voice boards
     
    19
    RDSP/x32 voice boards 8
    RTNI-xATI voice boards 
    26
    ShowJump utility 11, 31
    adpcm_hq 184
    adpcm_nq 184
    adpcm_pq 185
    advertising 185
    Amanda
    accessed from another 
    computer
     167
    configuring 113
    installing 39
    protecting 36
    shutdown 49, 211
    uninstalling 39
    updating 39
    Amanda Dialer
    maximum port number
     
    224
    minimum port number 
    224
    Amanda upgrades 48
    Amanda Voice Server modes 
    48
    analog
    telephone switching sys-
    tems
     239
    ANI 235
    character code 83
    answering
    beeps
     188
    applications
    using mailboxes and to-
    kens
     208
    assumptions iv
    AT&T System 75 234
    serial integration 144
    ati_mode 185
    attendant
    automated
     3
    off-duty 3
    primary 3
    secondary 3
    Index 
    						
    							250 Installing [email protected]
    auto_queue 186
    auto_report 186
    auto_report_time 186
    AUTOEXEC.BAT
    load Host program
     242
    automated attendant 3
    Automatic Number Identifica-
    tion
     235
    B
    b
    character code
     83
    base I/O ports 25, 28
    baudn 230
    beeps
    connection
     188
    for recording 187
    begin_rec_prompt 187
    Bellcore Standard 136, 234
    blind transfers 240
    box_grt 120, 227
    box_idx 120, 227
    box_outdial 226
    box_snd 121, 165, 166, 228
    bps 230
    bps rates
    modem
     242
    Brooktrout
    voice board
     217
    buses
    MVIP
     23, 28
    Busy 66
    busy
    active hold
     184
    character code 83
    dial code 54
    dl_bsyret 54
    no holding 188
    Rhetorex notification op-
    tion
     187
    time between transfer at-
    tempts
     213
    treated as Ring No Answer 
    188
    Busy chain 240
    busy extensions 186
    busy message 240
    volume 195
    busycycles 187
    C
    c
    character code
     83
    ca_file 187
    ca_port 187
    cables
    connecting computers
     171
    call accounting 187
    call screening 201
    client timeout 225
    dial code 55
    dl_hupret 55
    caller
    character code
     83
    caller ID
    character code
     83
    caller instructions
    mailboxes
     120
    callers
    still on line
     194
    calling
    operator after message
     
    195
    calls
    not transferred
     238
    transferred after number of 
    digits
     199
    cancel_busy_hold 188
    CCB 179
    center
    voice messaging
     4
    changing
    CONFIG.SYS
     48
    character codes
    integration patterns
     82
    characters
    DTMF terminator
     197
    in SMDI packet 232
    terminating SMDI packet 
    234
    checking
    disk space
     213
    clearing
    DTMF buffer
     192
    Client Connection Bank 179
    client_activation_key 224
    clients
    activation key
     224
    adding connections 178
    call screening timeout 225
    displaying connections 
    180
    information in employee 
    directory
     224
    installing 175
    number of connections 
    225
    reviewing connections 
    180
    clock_sync 188
    clocks
    synchronizing
     188
    CMOS settings
    incompatible
     242
    cmt_maxlen 188
    codes
    character
     82 
    						
    							Index251
    PCPM 121, 191, 197, 
    223
    COM port
    conflict
     242
    communications software 242
    companies
    sharing Amanda
     155
    company greetings
    mailboxes
     120
    per port 156
    conference call
    dial code
     56
    dl_conference 56
    CONFIG.SYS 243
    changing 48
    configuration
    defining dial codes
     51
    defining DTMF integra-
    tion patterns
     71
    defining tone patterns 59
    configuring
    Amanda
     113
    incoming calls 113
    language 116
    messages 114
    notification 116
    passwords 115
    printers 116
    RDSP/x000 voice boards 
    19
    RDSP/x32 voice boards 8
    RTNI-xATI voice boards 
    26
    screen saver 116
    shutdown 116
    voice server 117
    connect
    dial code
     55
    dl_connect 55
    connect_tone 188
    connecting
    beeps
     188
    computers by cable 171
    computers by modem 172
    ports 12, 30
    connections
    number available for cli-
    ents
     225
    conventions iv
    copyright ii
    create_locked 189
    creating
    mailboxes
     189
    custom busy message
    volume
     195
    customer support 5
    D
    database records
    locking
     189
    databitsn 230
    dates
    abbreviated
     183
    forwarded messages 212
    said by Amanda 183
    db_locking 189
    dealer sales 5
    dedicated notification 118, 
    202
    defaults
    guest mailboxes
     196
    mailboxes 119, 189
    defaults_box 121, 189
    defining
    dial codes
     51
    tone patterns 59
    Definity-G3 234
    serial integration 144
    delay
    after DTMF entry
     213
    before integration 232
    between disk space checks 
    213
    between DTMF tones 193
    between menu repetitions 
    214
    between messages when 
    delivering list
     
    198
    between on-hook and off-
    hook events
     214
    between SMDI packet and 
    call
     233
    end of recording detected 
    215
    hold between transfer at-
    tempts
     213
    screen saver starts 212
    waiting for peripheral 215
    deleting
    mailboxes
     209
    messages 207
    deliveries
    in future
     121
    delivering
    message in future
     195
    departments
    sharing Amanda
     155
    detecting
    DTMF tones
     193
    fax machines automatical-
    ly
     129
    dial codes
    busy
     54
    call screening 55
    connect 55
    defining 51 
    						
    							252 Installing [email protected]
    dial tone detection 57
    dl_bsyret 54
    dl_conference 56
    dl_connect 55
    dl_dtwait 53
    dl_hangup 57
    dl_hupret 55
    dl_init 56
    dl_ndtret 54
    dl_pickup 56
    dl_prefix 55
    dl_rnaret 54
    dl_stop 56
    dl_suffix 55
    flash time 57
    flashtm 57
    hangup detection 57
    incorrect 238
    kinds of 53
    message waiting indicators 
    57
    off hook 56
    prefix 55
    ring no answer 54
    suffix 55
    system shutdown 56
    system startup 56
    tmo_dtwait 57
    transfer dial tone 54
    transfer hold 53
    dial tone 193
    not returned 239
    stutter 239
    when recording 215
    dial tone detection
    dial code
     57
    Dialer
    maximum port number
     
    224
    minimum port number 
    224
    dialer_max_port 224
    dialer_min_port 224
    dialtone detection
    tmo_dtwait
     57
    DID 153, 235
    did_dtmf 154, 155, 235
    did_mf 154, 155, 235
    did_mode 154, 155, 235
    digits
    DTMF
     191, 195
    dir_format 224
    direct dial
    character code
     83
    direct messages 211, 228
    direct messaging
    mailbox
     121
    per port 166
    directory
    employee
     227
    disk space
    checking
     213
    warning 190
    diskwarn 190
    displaying
    security codes
     210
    distribution sales 5
    dl_bsyret 54
    dl_conference 56
    dl_connect 55
    dl_dtwait 53, 239
    dl_hangup 57
    dl_hupret 55
    dl_init 56
    dl_ndtret 54
    dl_pickup 56
    configuration setting for 
    190
    dl_pickup_on_ring 190
    dl_prefix 55
    dl_rnaret 54
    dl_stop 56
    dl_suffix 55, 240
    Do Not Disturb 238
    documents
    faxing
     133
    DOS clock
    synchronizing
     188
    DOSMODE 48
    drivers
    Rhetorex
     218
    DTMF 191
    cleared from buffer 192
    time between tones 193
    time tones played 194
    timeouts 214
    tone detection 193
    tones 191
    waiting for 191
    DTMF entry
    ending
     213
    DTMF integration
    trace files
     72
    DTMF integration patterns
    adding
     81
    defining 71
    testing 73
    trace files 75
    DTMF termination character 
    197
    dtmf_action 191
    dtmf_before_ring 192
    dtmf_busy 191
    dtmf_detect 193
    dtmf_dly 193
    dtmf_dnd 191
    dtmf_dt 193 
    						
    							Index253
    dtmf_gate 194
    dtmf_on 194
    dtmf_ring 191
    dtmf_xfer 191
    E
    e
    character code
     83
    earth recall 208
    employee directories
    mailboxes
     120
    per port 165
    employee directory 227
    client information 224
    end user
    support
     5
    end_rec_menu 194
    ending
    DTMF entry
     213
    DTMF input 197
    recording 215
    English 207
    Ericsson MD-110
    serial integration
     146
    Error Message
    NetBIOS not available
     
    246
    Server not available 247
    EXACOM 235
    exit_digit 195
    exit_to_0 195
    extensions
    busy
     186
    number of digits 199
    F
    fax machines
    detecting automatically
     
    129
    fax modems
    using
     123
    fax_direct_connect 219
    fax_dl_init 219
    fax_flow_control 219
    fax_id 219
    fax_id_pad 220
    fax_init 220
    fax_log 220
    fax_max_retries 220
    fax_receive_reverse 221
    fax_receive_speed 221
    fax_requeue_interval 221
    fax_reset 221
    fax_send_reverse 221
    fax_send_speed 222
    fax_start_char 222
    faxes
    incoming
     223
    sending 133
    faxing
    documents
     133
    hot box mailboxes 130
    hot boxes 132
    faxn 222
    files
    call accounting
     187
    screen traces 210
    system logs 198
    temporary 207
    trace 237
    First Use Questionnaire 89
    flash time
    dial code
     57
    flashtm 57
    flashtm 57
    future
    delivering messages
     195
    future delivery 121
    mailbox 121
    future_delivery 121, 195
    G
    gain_loud
     195
    gain_norm 195
    generic
    serial integration
     149
    GetTones utility 59
    greetings 240
    ended with # 203
    integrated calls 196
    per port 227
    recording 209
    sampling rates 184
    guest mailboxes
    deleting
     209
    guest_defaults 121, 196
    guest_max 196
    guest_min 196
    guests
    mailbox defaults
     196
    maximum mailbox 196
    minimum mailbox 196
    guide
    purpose
     4
    H
    H token
     241
    hang up
    mailbox
     122
    hanging up
    on user
     199
    supervised 228
    hangup detection
    dial code
     57
    dl_hangup 57
    hangup_supervision 228
    hangups
    supervised
     228
    hardware interrupts 197
    hold
    active
     184 
    						
    							254 Installing [email protected]
    disabled 188
    please hold prompt 206
    time between transfer at-
    tempts
     213
    HOLD.VOX
    missing
     213
    hookflash 239
    host computers
    setting up
     169
    Host program 242
    HOST.COM 167
    hot box 223
    hot box mailboxes 130
    hot boxes 132
    hot_box 121, 223
    I
    i
    character code
     83
    idle
    ports
     214
    ignoring
    loop current
     197
    immediate record
    character code
     83
    in band integration patterns
    adding
     81
    inband integration
    trace files
     72
    waiting periods 214
    inband integration patterns
    defining
     71
    testing 73
    trace files 75
    incoming
    faxes
     223
    incoming calls
    configuring
     113
    information system 4
    initialization
    dl_init
     56
    installation
    support
     6
    installation checklist
    RDSP/RTNI voice boards
     
    17
    RDSP/x32 voice boards 7
    installing
    Amanda
     39
    clients 175
    LAN cards 35
    MVIP cable 33
    RDSP/RTNI voice boards 
    32
    RDSP/x32 voice boards 
    11
    integration 135
    Bellcore Standard 136
    Definity-G3 144
    DTMF digits 235
    Ericsson MD-110 146
    generic 149
    greetings 196
    MF digits 235
    NEC 2000/2400 141
    pulse 235
    SMDI 136
    System 75 144
    waiting 232
    Integration Helper 85
    integration patterns 240
    adding 81
    character codes 82
    defining 71
    Integration Helper 85
    test calls 86
    testing 73
    trace files 75
    integration_greeting 196
    integration_term 197
    international sales 5
    international support 5
    interrupts
    hardware
     197
    irq 197
    IRQ conflict 242
    IVR 204
    J
    JOVE
     51, 71
    jumpers
    RDSP/x000 voice boards
     
    20
    RDSP/x32 voice boards 9
    RTNI-xATI voice boards 
    27
    K
    keys
    activating Amanda
     206
    keys, activating Amanda 183
    keys, activating range of mail-
    boxes
     208
    keys, activating SMDI 232
    keys, activation 224
    L
    LAN cards
    installing
     35
    language
    configuring
     116
    prompts 207
    lcoff 197
    lcvalid 197
    lcwait 198
    length
    messages
     200
    Name and Extension re-
    cording
     202
    ring 215 
    						
    							Index255
    security codes 211
    lights
    message
     118
    off 57
    on 57
    line interface
    RTNI-xATI boards
     29
    lines
    loop start
     236
    lines, t1 235, 236
    list comment
    recording
     188
    list_delay 198
    locking
    database records
     189
    log files 198
    logging
    mailbox information
     218
    mailboxes 202
    messages 202
    system information 198
    logical
    serial port
     233
    serial ports 231
    lognam 198
    logons
    multiple
     225
    loop current 236
    drop 198
    ignoring 197
    off 197
    loop start 153
    loop start line 236
    lpt_port 198
    LPT1 198
    M
    mailbox log
     218
    mailboxes
    activating
     208
    caller instructions 120
    company greetings 120
    created as read-only 189
    default 119
    default templates 189
    deleting 209
    direct messaging 121
    employee directories 120
    future delivery 121
    guest default template 196
    guest defaults 121
    hang up 122
    hot box 121
    hot boxes 130
    logging information 218
    maximum for guest 196
    messages from other users 
    205
    minimum for guest 196
    multiple logons from cli-
    ents
     225
    number of digits 199
    operators 120
    PCPM 121
    sending messages to 203
    templates 121
    manual
    purpose
     4
    Max Times
    notification
     241
    max_chain 199
    max_dl_inits 199
    max_local_extension 222
    max_ports 199
    max_prompt 199
    maximum
    characters in SMDI packet
     
    232
    maximum time
    Name and Extension re-
    cording
     202
    recording a list comment 
    188
    maximums
    number of ports
     199
    ports for Dialer 224
    MD-110
    serial integration
     146
    menus
    port-recording
     209
    post-recording 194
    recording 209
    repeated 199
    repeating 214
    message lights 118
    message log 202
    message waiting indicators
    dial codes
     57
    off 57
    on 57
    messages
    automatic deletion
     207
    configuring 114
    continuous play time 212
    deleting 207
    delivered in future 121
    delivery in future 195
    direct 121, 211, 228
    forwarding date/time 212
    left by other users 205
    light on/off 241
    log 202
    minimum length 200
    order 206
    play new first 206
    purging 207
    recording 194, 209 
    						
    							256 Installing [email protected]
    reviewing 194
    rewind time 206
    sampling rates 184
    saving 200
    sending 203
    skip forward time 206
    storing voice responses 
    204
    urgent 217
    messaging center 4
    minimum length
    security codes
     211
    minimum time
    DTMF tone detection
     193
    ignoring loop current 197
    loop current drop 198
    loop current off 197
    messages 200
    minimums
    ports for Dialer
     224
    ring’s off period 200
    ring’s on period 200
    minmsg 200
    minoff 200
    minring 200
    modems
    bps rate
     242
    connecting computers 172
    modes
    Amanda Voice Server
     48
    modified_call_screening 201
    msg_log 202
    multiple_clients 225
    MVIP streams 21
    configuring 22
    MVIP termination 23, 28
    N
    n_ani
     235
    n_clients 225
    n_ochan 202
    n_rings 229
    n_winks 236
    nam_maxlen 202
    names
    server
     225
    NEC 2000 234
    serial integration 141
    NEC 2400
    serial integration
     141
    NEC MCI 234
    NETMODE 48
    network cards
    installing
     35
    new installation
    configuring
     113
    new_send 203
    NIC cards
    installing
     35
    NIC Configuration 245
    non_relay_ok 203
    notification
    configuring
     116
    dedicated 118, 202
    Max Times 241
    restricted 118, 203
    roving 118
    Type 241
    notification records
    Ring No Answer
     209
    Notify Max Times 241
    Notify Type 241
    notify_restriction 203
    O
    off
    ring time
     200
    off hook
    dial code
     56
    dl_pickup 56
    off_dly 204
    off-duty attendant 3
    off-hook 204, 214
    on
    ring time
     200
    on hold 186
    on-hook 214
    operator
    after message
     195
    operators
    mailboxes
     120
    options
    special
     226
    P
    packet
    terminating characters
     
    234
    pager
    problems with
     241
    parityn 230
    partial_q_ok 204
    partially supervised transfers 
    240
    passwords 204, 210
    configuring 115
    patterns
    integration
     240
    tone 239, 240
    PBX 205
    pbx 229
    PBX.DB 51, 71
    PBXs
    ports for
     229
    using more than one 205
    PC clock
    synchronizing
     188
    PCPM 191, 197, 223
    mailbox for 121 
    						
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