Amanda Work Group Installation Manual

							xi
Hot Box Options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Network Options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Outdial Options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Per Port Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Serial Port Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
SMDI Options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
T1/DID Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Appendix A:
Troubleshooting Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
New Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Resetting a Port from the Main Screen  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
What to Do When…  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Amanda Does Not Transfer the Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Caller Doesn’t Hear the Busy Message or RNA Greeting . . . . . . . . . . . . 240
Notification Does Not Work Correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Host/Remote Programs Do Not Work  . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Message:  RDSP Not Located at Any Interrupt Vector  . . . . . . . . . . . . . . 242
System Halts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Appendix B:
Troubleshooting the Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
NIC Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Common Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249 
						

							xii Installing [email protected]/DOS 
						

							Chapter 1:
Introducing Amanda
Requirements
At a minimum, the PC on which you install Amanda must have:
 MS-DOS version 6.22 in the directory C:\DOS.
 A 486SX processor running at a minimum of 25MHz.
 A VGA card.
 A minimum of 4MB of RAM.
 A minimum of 640K of conventional memory.
 A 3.5-inch, 1.44MB floppy disk drive and appropriate controller.
 An IDE hard disk drive with an access time of less than 14ms and 
appropriate IDE controller.
 No LPT2 port (if disabled, it must be non-interfering).
 No devices at addresses 300, 301, 302, 303, 304, or 305.
 No devices using IRQ5 (other than the data modem).
 No devices using IRQ7 (other than the LPT1 port). (This IRQ will 
be used by your voice boards.)
 To operate Amanda as Voice Server over a network, you must have 
an NE2000 or compatible LAN adapter, configured to use IRQ 10 at 
address 340H.
 To operate Amanda as Voice Server with more than one client, you 
need a Client Connection Bank (CCB) to activate additional clients.
N
OTE:Within the CMOS settings, all adapter ROM shadowing 
should be disabled except for system ROM shadowing at 
address F000. 
						

							2 Installing [email protected]/DOS
Amanda can run with any of the following voice boards:
 Brooktrout 232, 432, 2132, and 4132 voice boards
 A Brooktrout RDSP/RTNI two-board combination consisting of:
- The Digital Signal Processors (DSPs) provided by an RDSP/x000 
voice board
- An analog telephony interface using the Brooktrout RTNI-xATI 
board
Some PCs are incompatible with Amanda. If you see the error “rdsp not 
located” or find that Amanda appears to come up but the boards do not 
answer, check your CONFIG.SYS file for the following line:
X=ED00-EDFF
This line indicates that your PC is NOT compatible with Amanda.
Environmental Requirements
 Locate the unit in an area free of excess moisture, dust, corrosive 
gases, and chemicals.
 Install Amanda securely on a table or desk at least 2 feet (.6 meters) 
above the floor.
 Use a properly grounded electrical outlet which is not controlled by 
a switch.
 Ensure that the operating temperature is 40 to 95 degrees Fahrenheit 
(2 to 35 degrees Centigrade), away from direct sunlight.
 Ensure that the humidity is 15% to 90%, noncondensing.
 For proper ventilation and servicing of the unit, provide at least 1 
foot (0.3 meters) clearance on all sides and above the unit.
Electrical Requirements
 90 to 130 VAC, 50 to 60 Hz, 3-prong outlet with separate ground, 
separately fused at 15 amps.
 Outlet not controlled by an on/off switch.
 Use of electrical line conditioning equipment such as a surge protec-
tor and an uninterruptible power supply (UPS) is strongly recom-
mended.
 Grounding to comply with Underwriters Laboratories (UL) 1459. 
						

							Chapter 1: Introducing Amanda 3
General Uses
[email protected]/DOS is an automated attendant and voice processing 
system designed especially for ease of use and flexibility. As a PC-based 
product, Amanda takes advantage of the technical innovations in the 
personal computer market. In addition, Amanda’s standard hardware 
components can be repaired or replaced by any PC service company. The 
computer on which Amanda is installed must be used only for Amanda.
Depending on what lines from your PBX are connected to Amanda and 
when calls are sent to Amanda to be processed, Amanda can serve you or 
your customer in a variety of ways.
Configured as a primary attendant:  Amanda answers all your incoming 
calls on the lines you designate and allows the callers to direct their calls to a 
specific person or department without being placed on indefinite hold. If a 
specific person is unavailable, Amanda can take a private message for that 
person without missing any details. 
In this case, the telephone switching system sends all incoming calls to 
Amanda.
Configured as a secondary attendant:  Amanda assists your regular 
operator when call volume is heavy, allowing callers to direct their own calls 
or hold for the operator. Some companies provide specific incoming lines for 
Amanda as a backdoor attendant for calls from vendors, family members, 
friends, and special clients who prefer to have Amanda process their calls.
In this case, the telephone switching system sends incoming calls to Amanda 
only when the regular operator’s extension is busy or not answered.
Configured as an off-duty attendant:  Amanda provides 24-hour access to 
your company and its employees when an operator is unavailable.
In this case, the telephone switching system sends all incoming calls to 
Amanda while the office is closed. 
						

							4 Installing [email protected]/DOS
Configured as a voice messaging center:  Amanda takes messages and 
allows users to send, store, and forward messages, increasing productivity 
and enhancing inter-office communication.
In this case, the telephone switching system transfers any incoming call to 
Amanda if the extension being called is busy or not answering.
Configured as an information system:  Amanda provides answers to your 
callers’ most frequently asked questions (so you can avoid costly 
interruptions and provide a higher level of customer service 24 hours a day). 
Information such as your address, available hours, directions to your offices, 
and so forth, might be better handled by Amanda. Amanda’s serial ports can 
access databases and other information stored in other computers, allowing 
Amanda to give callers information on account balances, train schedules, and 
so forth.
In this case, the telephone switching system or even an operator can send 
incoming calls to Amanda. Then automatically, or if selected, Amanda plays 
out the requested information.
Purpose of This Guide
This guide explains how to set up [email protected]/DOS for the first 
time. This guide covers:
 Connecting and configuring Amanda to work with your telephone 
switching system
 Configuring Amanda to provide the voice mail services that the 
owner selects 
						

							Chapter 1: Introducing Amanda 5
Customer Service and Support
The Amanda Company provides customer service and support Monday 
through Friday from 8:00 
A.M. to 8:00 P.M. Eastern Time, except holidays
. 
Customer Support:
(800) 800–9822
For sales, contact The Amanda Company at the East Coast office.
Dealer Sales:
Telephone: (800) 410-2745
Distribution Sales:
Telephone: (800) 410-2745
International Sales:
Telephone: (203) 744-3600
International Support:
Telephone: (203) 744-0860
We b  S i t e :
http://www.taa.com
End User Support
End user support covers the actual usage of Amanda through the telephone, 
such as picking up messages, sending messages, changing greetings, and 
using distribution lists. Registered Amanda sites receive free end user 
support for the life of their systems. Be sure to send in your registration card!
System Administration Support
System administration support covers the configuration of Amanda; such as 
setting up mailboxes, programming notification, scheduling automatic 
changes, and creating reports. Registered Amanda sites receive free system 
administration support for up to six months after the installation. Be sure to 
send in your registration card! 
						

							6 Installing [email protected]/DOS
Installation Support
Installation support covers the initial connection of Amanda to a telephone 
switching system as well as solutions to problems that occur when the 
system is reconfigured or Amanda is upgraded. 
 The Amanda Company now offers installation support to any dealer who 
buys a turnkey system. 
Qualified Amanda marketing partners and solution providers, who are in 
good standing, receive installation support for any system.
Application Support
Application support covers extended features that can be added to Amanda 
using Amanda’s powerful Token Programming Language. The Amanda 
Company can write custom applications for you. All Amanda Solution 
Providers, who are in good standing, receive application support. Please 
contact your Amanda sales representative for more information. 
						

							Chapter 2:
Installing RDSP/x32 Boards
Installation Checklist
Follow this checklist or use it to verify that you have completed all the 
necessary steps for connecting Amanda to the telephone switching system. 
Be sure to…
1. Install properly addressed voice boards
2. Install Amanda software without errors
3. Connect the line cords from voice boards to the telephone switching 
system
4. Program the telephone switching system for voice mail integration
5. Test each voice board port for answering
6. Run Setup to define dial codes
7. Run Setup to obtain tone patterns
8. Run Setup to define telephone switching system integration patterns
9. Run Setup to define Amanda system configuration options 
						

							8 Installing [email protected]/DOS
Configuring RDSP/x32 Voice Boards
Amanda recognizes each installed voice board by its unique address. The 
first voice board has address 300; the second, address 301; the third, address 
302, etc. To set a voice board’s address, you must configure the pins on the 
voice board correctly using shorting jumpers. Voice boards are normally 
shipped with address 300 (board 1) when you receive them. You should 
check the address and change it, if necessary.
If you look at the voice board with the 4-wire (RJ-14) jacks to the right, the 
10 sets of pins are in a row along the top of long voice boards (models 4132 
and 2132) or along the bottom of short voice boards (models 432 and 232). 
The jumper positions are numbered from 0 to 9 from left to right on the long 
boards. On the short boards, they are labeled as powers of 2 (1, 2, 4, 8, 16, 
32, …). However, use our tables as though both boards were numbered 0 to 9 
from left to right.