Amanda Work Group Installation Manual

							Chapter 13: Miscellaneous 159
To create the appropriate integration string using a dummy integration 
string:
1. Perform steps 3 through 6 in the previous procedure (“To create the 
appropriate integration string using a digit grabber:”).
2. Type cccccccccccccc.
Be sure to use at least as many c’s as you can expect in the inband signal 
to be captured.
3. Press Down Arrow
The Description should read “Unknown/Invalid integration.”
4. Press F10 to save, then Esc to return to the C:\AMANDA prompt.
5. Start Amanda.
6. Place a trunk call into Amanda over a CO line (for example CO line 
701).
7. After the call is answered, hang up.
8. Shut down Amanda.
a. Press Alt+S (if Amanda is running as a standalone) or s (if 
Amanda is running as a voice server).
b. Type in the password. (The default is AMandA with only the 
first two and the last letter capitalized.)
c. Press Enter.
d. Press Y (to confirm the shutdown).
e. Press Y again (to reconfirm).
9. At the C:\AMANDA prompt, type:
edit trace.out
10. Press Enter.
11. Press Page Down or search for RING.
In the next few lines of the trace file are the actual inband digits. 
						

							160 Installing [email protected]/DOS
12. Write down the inband digits.
13. Press Ctrl+X then Ctrl+C to return to the C:\AMANDA prompt.
14. Return to the Setup utility and replace the string of c’s with the correct 
digits—except for the CO line ID which you replace with t’s.
To  p r o g r a m  A m a n d a :
1. Create mailboxes that match the CO Line IDs, for example, mailboxes 
701, 702, 703, etc.
2. For each of these mailboxes: 
 Under Options, Do Not Disturb must be locked OFF 
 Under Messages, Store needs to be OFF 
						

							Chapter 13: Miscellaneous 161
The figures below show mailbox 701 as an example. 
						

							162 Installing [email protected]/DOS
The Users Screen
Save  Auto  Delete  Notify  Table  Copy  Esc/EXIT  PgDn/NEXT  PgUp/PREVUsers
Mailbox:  701 Comment: Security Code:
Extension: @G(990)
Dir Name 1: Dir Name 2: Read-Only:
Basic Options Chains Groups
Maximum Rings:0  (default is 4) Done: 1:  1
Do Not Disturb:OFFLock:ONRNA: 2:  0
Screen Calls?OFFLock:OFFBusy: 3:  0
Store Messages?NOMax:180 sec Delay:04:  0
Copy Messages To:Menus
Message Volume:0Guests:-11: 2: 3:
Current Greeting:0Max:45 sec4:5:6:
Busy Message?SYSMax:45 sec7:8:9:
ID Call? NOD/T?YESName/Ext?YES0:
Created: NEVER Conn Secs: 0 Statistics Started: NEVER
Saved: NEVER User Secs: 0 Calls: 0 Last: NEVER
Messages Transfers: 0 Last: NEVER
Current: 0,   0 new ( 0 sec) Logins: 0 Last: NEVER
Maximum: 0 Total: 0 Notifies: 0 Last: NEVER
3. Create a token string in the Extension field that will play the greeting for 
the company that uses that CO Line. 
For example, if Company A uses LINE701 and LINE702 and its com-
pany greeting is Greeting 1 for mailbox 990 (the default Company 
Greeting mailbox), then both mailbox 701 and mailbox 702 should have 
the following in their Extension fields: 
@G(990) 
This token string tells Amanda to play Greeting 1 from mailbox 990 
when a call comes in on LINE701 or LINE702.  
						

							Chapter 13: Miscellaneous 163
Similarly, if Company B uses LINE703 and LINE704 and its company 
greeting is Greeting 1 for mailbox 890, then both mailbox 703 and mail-
box 704 should have the following in their Extension fields: 
@G(890) 
T
IP:If later Company A decides it needs only one line and 
Company B is happy to pay for three lines, you can 
switch LINE702 to Company B by changing the Ex-
tension field in mailbox 702 to:
@G(890)
4. The Company Greetings mailboxes (990 and 890 in this example) have 
the following settings: 
 Under Options, Do Not Disturb must be locked ON
 Under Messages, Store needs to be OFF
 The Done Chain should contain the number of the Caller Instruc-
tions mailbox (whose greeting is “Press 1 for technical support; 
press 2 for …”)
For example, if Company A uses the default Company Greeting 
mailbox (990) and the default Caller Instructions mailbox (991), 
mailbox 990 should look like the mailbox in the figures below.
5. Record the greetings for each company using your telephone or Amanda 
Messenger. 
						

							164 Installing [email protected]/DOS
The following figures show how this looks in Amanda Administrator 
and Amanda standalone. 
						

							Chapter 13: Miscellaneous 165
The Users Screen
Save  Auto  Delete  Notify  Table  Copy  Esc/EXIT  PgDn/NEXT  PgUp/PREVUsers
Mailbox:  990 Comment: Security Code:
Extension:
Dir Name 1: Dir Name 2: Read-Only:
Basic Options Chains Groups
Maximum Rings:0  (default is 4) Done: 991 1:  1
Do Not Disturb:ONLock:ONRNA: 2:  0
Screen Calls?OFFLock:ONBusy: 3:  0
Store Messages?NOMax:180 sec Delay:04:  0
Copy Messages To:Menus
Message Volume:0Guests:-11: 2: 3:
Current Greeting:0Max:45 sec4:5:6:
Busy Message?SYSMax:45 sec7:8:9:
ID Call? NOD/T?YESName/Ext?YES0:
Created: NEVER Conn Secs: 0 Statistics Started: NEVER
Saved: NEVER User Secs: 0 Calls: 0 Last: NEVER
Messages Transfers: 0 Last: NEVER
Current: 0,   0 new ( 0 sec) Logins: 0 Last: NEVER
Maximum: 0 Total: 0 Notifies: 0 Last: NEVER
Using Multiple Employee Directories
To have different employee directories: 
 In the Per Port section of Advanced Configuration, change the mail-
box for the employee directory on a per port basis. 
For example, for a four-port Amanda system shared by two companies, 
box_idx for ports 1 and 2 might be set to mailbox 411, while box_grt for 
ports 3 and 4 might be set to mailbox 311. 
						

							166 Installing [email protected]/DOS
Using Multiple Direct Messaging Mailboxes
To use different mailboxes for direct messaging:
 In the Per Port section of Advanced Configuration, change the mail-
box for the direct messaging on a per port basis.
For example, for a four-port Amanda system shared by two companies, 
box_snd for ports 1 and 2 might be set to mailbox 998, while box_grt for 
ports 3 and 4 might be set to mailbox 888. 
						

							Chapter 14:
Accessing Amanda Remotely
Accessing Amanda from Another Computer
You can control and configure [email protected]/DOS remotely from 
another computer using the Host and Remote programs. Host runs on 
Amanda (server or standalone) and Remote runs on the computer that is 
accessing Amanda remotely. You also need either a null modem cable to 
connect the computers or a modem on each computer.
These programs allow the remote computer’s monitor and keyboard to take 
over for Amanda’s monitor and keyboard. For example, you can run Setup 
and other programs on Amanda’s computer while sitting at the remote 
computer. You should see whatever is (or would be) visible on Amanda’s 
monitor, and you can use Amanda as though you were operating her 
keyboard.
There are two versions of the Host program: HOST.COM 2.0 and 
HOST.COM 3.0. The Host programs are both DOS programs. Your new 
[email protected]/DOS system comes with HOST.COM 3.0.
There are also two versions of the Remote program: REMOTE.COM, a 
DOS program which is in the C:\AMANDA directory on your Amanda 
system, and WINREM.EXE, a 32-bit application sold separately by The 
Amanda Company. 
REMOTE.COM is a DOS program. It can be run from Windows when 
Windows is in DOS mode. (REMOTE.COM does not run in a DOS box.)  
						

							168 Installing [email protected]/DOS
WINREM.EXE runs in either Windows 95 or Windows NT. It has many 
more features than REMOTE.COM. For example, it allows you to copy files 
from the host computer to the remote computer and vice versa. 
WinRem is not shipped with [email protected]/DOS, but works with 
[email protected]/DOS. Contact your sales representative for more 
information.
N
OTE:DOS programs that use graphics and pop-up decision win-
dows may not be controllable or appear correctly on the 
screen while you are using either Remote program. Exam-
ples are Edit, MSD, Scandisk, and Defrag (when run in in-
teractive, rather than batch, mode). 
Never use Edit remotely. When you press Alt+X to close 
the file, you become disconnected. Use JOVE instead. Host Program Remote Program Compatibility Issues
HOST.COM
(Host 2.0—found on 
older systems)REMOTE.COM
(also called Remote 
2.0)Designed to be used 
together. You cannot 
transfer files with this 
combination.
WINREM.EXE
(also called WinRem 
1.0)Compatible, but 
HOST.COM does not 
support the file trans-
fer feature of 
WINREM.EXE
HOST.COM
(Host 3.0—found on 
Amanda@Work. 
Group systems start-
ing with version 6.15) 
The file name is the 
same for both Host 
2.0 and 3.0.REMOTE.COM
(also called Remote 
2.0)Compatible, but 
REMOTE.COM does 
not offer a file transfer 
feature
WINREM.EXE
(also called WinRem 
1.0)Designed to be used 
together. You can 
transfer files with this 
combination.