Amanda Work Group Installation Manual

							Chapter 10: Configuring Amanda 119
With restricted notification, glare can still occur. However, all your ports can 
be used for receiving calls.
See Administering [email protected]/DOS for more information on 
notification records.
If you are using JOVE to edit INSTALL.CFG, for roving notification, set 
both n_ochan and notify_restriction to 0. For dedicated notification, set 
n_ochan to 1 and notify_restriction to 0. For restricted notification, set 
n_ochan to 0 and notify_restriction to a specific port number.
N
OTE:When using roving or restricted notification, program your 
phone system to have the ports in a linear hunt group (not 
a circular hunt group). In a linear hunt group, port 1 always 
rings first, port 2 rings only if port 1 is busy, and port 3 only 
rings if port 1 and port 2 are both busy. Then when Aman-
da’s last port rings, all the other ports must be busy. 
If a caller hears DTMF and then a hangup instead of the 
company greeting, a collision has occurred.
Using Default and Recommended 
Mailboxes
The following is a complete list of the default (and recommended) 
mailboxes in case you need to change (or set) them. If two departments share 
an Amanda system, you might use these mailboxes for one department and 
create another set for the other department. (For more information about 
sharing an Amanda system, see “Sharing Amanda” on page 155.) If you 
intend to use the defaults, don’t overwrite these mailboxes when you create 
new mailboxes for employees. 
						

							120 Installing [email protected]/DOS
Default and Recommended mailboxes
MailboxConfiguration 
OptionPurpose
0(no option)Mailbox for operator or receptionist. Mailbox 0 has been created for 
you.
By default, this mailbox has Do Not Disturb locked OFF, call screen-
ing locked OFF, Greeting 0 as the current greeting, 999 in the Done 
Chain, stores messages, and is set to ring six times.
8(no option)Mailbox that acts as a shortcut to mailbox 998. Mailbox 8 
makes it easier to send callers directly to voice mail. Live op-
erators press transfer, call Amanda, dial 8# followed by the 
mailbox number, and hang up. The caller goes directly to voice 
mail.
411box_idxMailbox for employee directory. Mailbox 411 has been created for 
you.
By default, this mailbox has Do Not Disturb locked ON, call screening 
locked OFF, Greeting 1 as the current greeting, an empty Done Chain, 
and does not store messages.
990box_grtMailbox for Company Greeting. Mailbox 990 has been created for 
you.
By default, this mailbox has Do Not Disturb locked ON, call screening 
locked OFF, Greeting 1 as the current greeting, 991 in the Done Chain, 
and does not store messages.
991(no option)Mailbox for Caller Instructions. Mailbox 991 has been created for you.
By default, this mailbox has Do Not Disturb locked ON, call screening 
locked OFF, Greeting 1 as the current greeting, 0 in the Done Chain, 
and does not store messages. 
						

							Chapter 10: Configuring Amanda 121
994hot_boxMailbox for use with PCPM codes. For example, you can set up a 
hot_box to detect calls from modems. The mailbox 994 is recommend-
ed but has not been created for you. As you create a hot box mailbox, 
make sure that the mailbox does NOT store messages and that Do Not 
Disturb is off. In addition, the Extension field must transfer the caller 
to the fax machine or whatever device is to be used by this box.
In most cases, only one hot_box is defined to detect fax tones and the 
remainder are unused. However, you cannot separate these for compa-
nies or departments that share Amanda. 
995future_deliveryMailbox that stores messages to be delivered at some time in the future. 
Mailbox 995 has been created for you.
 By default, this mailbox has Do Not Disturb locked ON, call screening 
locked OFF, Greeting 0 as the current greeting,  nothing  in the Done 
Chain, and stores messages.
You don’t need to (and cannot) separate these for companies or depart-
ments that share Amanda.
996guest_defaultsMailbox which is the template for all new guest mailboxes.Mailbox 
996 has been created for you.
By default, this mailbox has Do Not Disturb OFF, call screening OFF, 
Greeting 0  as the current greeting, nothing  in the Done Chain, and  
stores messages.
You cannot separate these for companies or departments that share 
Amanda.
997defaults_boxMailbox which is the template for all new mailboxes. Mailbox 997 has 
been created for you.
You cannot separate these for companies or departments that share 
Amanda.
998box_sndMailbox for direct messaging. Mailbox 998 has been created for you.
By default, this mailbox has Do Not Disturb locked ON, call screening 
locked OFF, an empty Done Chain, and does not store messages.
Default and Recommended mailboxes (Continued)
Mailbox
Configuration 
Option
Purpose 
						

							122 Installing [email protected]/DOS
999(no option)Mailbox for system administration and for a quick hangup. Mailbox 
999 has been created for you.
You cannot separate these for companies or departments that share 
Amanda.
By default, this mailbox has Do Not Disturb locked OFF, call screen-
ing locked OFF, an empty Done Chain, and an H in the Extension field. 
Never change or delete this mailbox.
Default and Recommended mailboxes (Continued)
Mailbox
Configuration 
Option
Purpose 
						

							Chapter 11:
Faxing
Using This Chapter
This chapter:
 Explains how to set up a fax modem for use with Amanda. This ap-
plies to any voice board supported by Amanda and applies to both 
Amanda Standalone and Amanda Voice Server.
 Explains how to detect a fax machine automatically.
 Provides an overview of Amanda Fax, a fax driver for sending faxes 
from any Windows application that can print. Amanda Fax is a client 
of Amanda Voice Server. It cannot be used with Amanda Standal-
one.
Using a Fax Modem
You can use a fax modem on any [email protected]/DOS system.
The fax modem used in Amanda may be internal or external as long as it 
meets all of the following requirements:
 Class 2 or Class 2.0 compliant. (Be aware that Class 2 is different 
from Class 2.0.)
 Internal fax modems must have a UART 16550 serial interface, and 
external fax modems must be connected to UART 16550 serial 
ports.  
						

							124 Installing [email protected]/DOS
The MSD.EXE program in DOS can verify whether or not your PC has these 
high speed serial ports. So can IS16550. (The syntax is IS16550 /x where x is 
the number of the COM port.)
N
OTE:If you have a Class 2 modem, the default configuration set-
tings for fax options should work well with your modem. If 
you have a Class 2.0 modem, change the setting for 
fax_send_reverse to F for False.
You must configure the fax modem for one of the following:
We recommend using COM1 and/or COM2 for fax modems. This port must 
be dedicated to the fax modem.
N
OTE:If you have a turnkey Amanda system, it comes with an in-
ternal modem which uses COM4 and IRQ5. This is used 
only by the host software on the Amanda computer that al-
lows you to control Amanda from a remote site using the re-
mote program. None of Amanda’s configuration options 
have anything to do with this modem, but the fax modem 
cannot be set to COM4 or IRQ5. Even if your system is not 
a turnkey system, we recommend that you install an inter-
nal data modem using the same COM port and IRQ so you 
can contact Amanda remotely. If you ever need customer 
support from The Amanda Company, this modem will 
make it possible to solve your problem much more quickly. 
See “Chapter 14: Accessing Amanda Remotely” for more 
information about host and remote software.
To configure a fax modem for Amanda:
1. Run the Setup utility.
2. From the Work.Group/DOS Configuration Utility menu, select System 
Configuration Options or press 4.
3. From the System Configuration menu, press A for Advanced Configura-
tion.
COM1 with IRQ4 and no other devices on COM1 or using IRQ4
COM2 with IRQ3 and no other devices on COM2 or using IRQ3
COM3 with IRQ11 and no other devices on COM3 or using IRQ11 
						

							Chapter 11: Faxing 125
4. From the Advanced Configuration menu, press S for Serial.
The Serial Port Definition dialog box appears. 
(If you type a space, the Setup utility interprets it as a zero.)
5. Change:
serial_portn 0
To :
serial_portn y
The option maps Amandas logical port to a physical port on the PC. 
The n is the number of the logical serial port and the y is the physical 
serial port (for example, COM1). It is best to make n and y the same 
number. For example, map logical port 2 to COM2.
6. Modify the baudn, databitsn, stopbitsn, and parityn to 
match the correct values for the serial integration link you are receiving. 
The n is the number you used for n in step 5. 
						

							126 Installing [email protected]/DOS
7. Press F10 to save your changes.
The Save All Data? dialog box appears.
8. Press Y for Yes.
9. From the Advanced Configuration menu, press F for Fax.
The Fax Configuration screen appears. 
(If you type a space, the Setup utility interprets it as a zero.)
10. (Skip this step if you dial 9 to access an outside line.) In the Fax section 
on Advanced Configuration, change:
fax_dl_init 9,
To :
fax_dl_init n
replace n with the outside access code for the telephone switching sys-
tem. (Adding a comma causes a 2-second pause.)
11.  (Skip this step if you have a Zoom modem.) Change:
fax_flow_control &K3 
						

							Chapter 11: Faxing 127
For Aceex modems, use:
fax_flow_control \Q3 X3 &K3
For Practical Peripherals modems, use:
fax_flow_control X3 &K3
This option has the Class 2 command for the type of flow control used 
by your fax modem.
12. Change:
fax_id 
To :
fax_id 
fax
where 
fax is a number or a name used to identify your fax modem (for 
example, FAXA) 
13. Many older Class 2 fax modems need a string of leading digits ‘1111’ 
for their fax_id. By default, Amanda adds these digits.
However, if they appear on the receiving fax machine, change:
fax_id_pad T
To :
fax_id_pad F
14. Change:
faxn 
To :
faxn 
ext
where n is the number for the logical serial port and ext is the extension 
number where the fax modem is connected on the telephone switching 
system (this must be a single line extension). 
15. This defines the maximum number of digits for a local extension. This 
is used when the “72” Fax retrieve command is selected so that 
fax_dl_init (usually ‘9,’) will be applied only for outside calls. 
						

							128 Installing [email protected]/DOS
Change:
max_local_extension 6
To :
max_local_extension n
where n is the maximum number of digits in a telephone extension on 
your telephone switching system.
N
OTE:You don’t need to change the default values for the other 
serial port and fax configuration options.
To use the fax modem effectively, you must also use tokens 
to program the Extension fields for one or more mailbox. 
For more information, see the sections on one and two-call 
faxbacks in “Chapter 11: Programming Examples,” in 
Administering [email protected]/DOS.
Suggested Settings
The following modems have been used with Amanda with the following 
settings. This is not a comprehensive list, and many other modems work with 
Amanda. The following settings are not even guaranteed to work with your 
modem (even if your modem is one of those listed) because modem 
manufactures produce a variety of models and change their firmware from 
time to time. However, you may want to try them.
Zoom Modems
fax_flow_control &K3
fax_dl_init -
Aceex Modems
fax_flow_control \Q3 &K3
Practical Peripherals Modems
fax_flow_control X3 &K3