Amanda Work Group Installation Manual
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Chapter 10: Configuring Amanda 99 31) What language should Amanda use for prompts, such as “Please hold…?” (You can offer information in more than one language, ask for details.)ENGLISH SPANISHIn the Setup utility, select System Configuration Options→ General Configuration→ General Defaults. Amanda parameter is prompt_filePress F2 and select a language from the drop down list in the Language list box. ENGLISH is the default. If you do not select English, you must also install the prompts for...
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100 Installing [email protected]/DOS 36) When users don’t delete mes- sages, they accumulate. Do you want to get rid of messages that have been listened to and have been around for a long time? Be aware that deleted messages are gone forever.YESIn the Setup utility, select System Configuration Options→ Advanced Configuration→ General (Settings). Amanda parameter is purgeSee Action for Question 37. NOSet Amanda parameter purge to 0, which is the default. 37) If YES to 36, write a number of days...
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Chapter 10: Configuring Amanda 101 37) Do you want to use the hold music provided by The Amanda Company or hold music and mes- sages of your own?The Amanda CompanyN/AAmanda plays C:\AMAN- DA\HOLD.VOX by default. YOUR OWNThere is no config option or mailbox field for this. To rerecord HOLD.VOX: 1. Shut down Amanda. 2. At the DOS prompt (C:\AMAN- DA), type: COPY HOLD.VOX MU- SIC.VOX so you can use this file later. If you already have a MU- SIC.VOX file, use another name. 3. Restart Amanda. 4....
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102 Installing [email protected]/DOS Voice Server Questionnaire QuestionCircle ResponseLocation and Amanda Parameter (if applica- ble)Action 1) Amanda normally says “Please hold while I try that extension” as she transfers a call. This feature can be turned off. Do you want Amanda to say “Please hold….?”YESIn the Setup utility, select System Configuration Options→ General Configuration→ Incoming Calls. Amanda parameter is please_holdSet the Amanda Says “Please Hold While…” check box to T for...
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Chapter 10: Configuring Amanda 103 5) Do you want direct messages to play the Name/Extension recording instead of the mailbox’s greeting? (A direct message is left in a user’s mail box without attempting to ring that user. By default, Amanda plays the mailbox’s greeting. The Name/ Ext recording is shorter than the mailbox’s greeting.)YESIn the Setup utility, select System Configuration Options→ General Configuration→ Incoming Calls. Amanda parameter is short_direct_ sendSelect the Play User’s...
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104 Installing [email protected]/DOS 8) When a user listens to messages, should Amanda start with his first new (unheard) message or the first message in his message list (wheth- er heard or unheard)?NEXT NEW MESSAGEIn the Setup utility, select System Configuration Options→ General Configuration→ Messages. Amanda parameter is play_new_firstSet the Play Next New Message check box to T for True. FIRST MES- SAGE IN LISTSet the Play Next New Message check box to F for False, which is the default....
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Chapter 10: Configuring Amanda 105 12) How many times should the telephone ring before Amanda de- cides the user is unavailable? (After these rings, Amanda takes a message, reroutes the call, or does whatever she is configured to do for Ring No Answer.)1 2 3 4 5 6 7 8 9From the Mailbox win- dow in Amanda Adminis- trator, click the button after the mailbox box. Enter 997 in the mailbox List di- alog box that appears.In the Options group box, the current...
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106 Installing [email protected]/DOS 16) Do you want call screening ini- tially ON or initially OFF?ONFrom the Mailbox win- dow in Amanda Adminis- trator, click the button after the mailbox box. Enter 997 in the mailbox List di- alog box that appears.From the Options group box, select the Call Screening check box. OFFFrom the Options group box, clear the Call Screening check box. 17) Do you want callers to be able to leave messages for the users they call? YESFrom the Mailbox win- dow in...
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Chapter 10: Configuring Amanda 107 19) If YES to 18, do you want to use Amanda’s system greeting or a company-wide custom greeting when a telephone is not answered? (The system greeting is Please leave a message for followed by the system or custom Name/Exten- sion recording.)SYSTEMFrom the Mailbox win- dow in Amanda Adminis- trator, click the button after the mailbox box. Enter 997 in the mailbox List dialog box that appears.From the Personal Greetings group box, click the button after...
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108 Installing [email protected]/DOS 20) If callers are permitted to hold when a user extension is BUSY (see question 3), do you want everyone to use the same greeting (and in the same voice)?(NO allows each user to create his own busy greeting.)YESFrom the Mailbox win- dow in Amanda Adminis- trator, click the button after the mailbox box. Enter 997 in the mailbox List dialog box that appears.From the Personal Greetings group box, select the Custom Busy Lock check box. NOFrom the Personal...